{"id":10807,"date":"2022-11-03T18:16:31","date_gmt":"2022-11-03T18:16:31","guid":{"rendered":"https:\/\/newstel.com\/cas-clients\/wolfson-brands\/"},"modified":"2026-11-03T16:06:24","modified_gmt":"2026-11-03T16:06:24","slug":"wolfson-brands","status":"publish","type":"page","link":"https:\/\/newstel.com\/fr\/cas-clients\/wolfson-brands\/","title":{"rendered":"Wolfson Brands"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10807\" class=\"elementor elementor-10807 elementor-763\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-01ceda4 e-flex e-con-boxed e-con e-parent\" data-id=\"01ceda4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f197841 e-con-full e-flex e-con e-child\" data-id=\"f197841\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cac4c73 elementor-widget elementor-widget-heading\" data-id=\"cac4c73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Aider Wolfson Brands \u00e0 d\u00e9velopper la valeur vie client<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d632828 elementor-widget elementor-widget-text-editor\" data-id=\"d632828\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Wolfson Brands est une entreprise e-commerce internationale qui propose \u00e0 ses clients du monde entier des compl\u00e9ments alimentaires, des aliments, des produits de beaut\u00e9 et des conseils pour les aider \u00e0 atteindre un nouveau niveau de bien-\u00eatre.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8052b44 elementor-widget elementor-widget-heading\" data-id=\"8052b44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Le d\u00e9fi<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6633aa6 elementor-widget elementor-widget-heading\" data-id=\"6633aa6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Les paniers abandonn\u00e9s<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08358f7 elementor-widget elementor-widget-text-editor\" data-id=\"08358f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En tant qu&rsquo;entreprise e-commerce, Wolfson s&rsquo;inqui\u00e9tait du nombre de clients (jusqu&rsquo;\u00e0 50\u00a0%) qui ajoutaient des articles \u00e0 leur panier sans finaliser leur achat. Ces \u00ab\u00a0paniers abandonn\u00e9s\u00a0\u00bb co\u00fbtaient \u00e0 Wolfson des ventes, mais aussi la confiance et la fid\u00e9lit\u00e9 de ses clients.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d20814 elementor-widget elementor-widget-heading\" data-id=\"7d20814\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Un service client \u00e0 l'\u00e9chelle internationale<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1c5509 elementor-widget elementor-widget-text-editor\" data-id=\"b1c5509\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Wolfson vend dans le monde entier, mais son \u00e9quipe de service client anglophone avait du mal \u00e0 communiquer avec de nombreux clients en raison des diff\u00e9rences de langue et de culture. Faute de r\u00e9ponses ou d&rsquo;informations adapt\u00e9es, certains clients ne finalisaient pas leur commande. Wolfson a compris qu&rsquo;il lui fallait un service local sur chaque march\u00e9, pour que ses clients se sentent valoris\u00e9s, concluent leur commande et aient envie de revenir.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ef6df39 e-con-full e-flex e-con e-child\" data-id=\"ef6df39\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d94c187 elementor-widget elementor-widget-image\" data-id=\"d94c187\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2022\/11\/wolfsonbrands-2-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-1460\" alt=\"Wolfson Brands logo in black and white with a transparent background\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2022\/11\/wolfsonbrands-2-150x150.png 150w, https:\/\/newstel.com\/wp-content\/uploads\/2022\/11\/wolfsonbrands-2-300x300.png 300w, https:\/\/newstel.com\/wp-content\/uploads\/2022\/11\/wolfsonbrands-2-1024x1024.png 1024w, https:\/\/newstel.com\/wp-content\/uploads\/2022\/11\/wolfsonbrands-2-768x768.png 768w, https:\/\/newstel.com\/wp-content\/uploads\/2022\/11\/wolfsonbrands-2-1536x1536.png 1536w, https:\/\/newstel.com\/wp-content\/uploads\/2022\/11\/wolfsonbrands-2.png 1600w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2d3d980 e-con-full e-flex e-con e-child\" data-id=\"2d3d980\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-9a3f87c e-con-full e-flex e-con e-child\" data-id=\"9a3f87c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63ffb1c elementor-widget elementor-widget-heading\" data-id=\"63ffb1c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Principaux r\u00e9sultats de notre partenariat avec Wolfson\u00a0:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a8014cf elementor-widget elementor-widget-text-editor\" data-id=\"a8014cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La r\u00e9cup\u00e9ration de <span style=\"color: #ff6666;\">30\u00a0% des ventes<\/span> issues de paniers abandonn\u00e9s, soit une hausse des b\u00e9n\u00e9fices pour Wolfson de<span style=\"color: #ff6666;\"> plus de 500\u00a0000\u00a0\u00a3 par an<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9fd5cab elementor-widget elementor-widget-text-editor\" data-id=\"9fd5cab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Des communications <span style=\"color: #ff6666;\">entrantes et sortantes<\/span> renforc\u00e9es gr\u00e2ce \u00e0 de nouveaux canaux, dont WhatsApp<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d6c172 elementor-widget elementor-widget-text-editor\" data-id=\"7d6c172\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La cr\u00e9ation d&rsquo;un <span style=\"color: #ff6666;\">service client international<\/span>, port\u00e9 par notre \u00e9quipe de conseillers multilingues<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-125e39e e-flex e-con-boxed e-con e-parent\" data-id=\"125e39e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-19f4443 e-con-full e-flex e-con e-child\" data-id=\"19f4443\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-191dcb5 elementor-widget elementor-widget-heading\" data-id=\"191dcb5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">La solution<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1794dca elementor-widget elementor-widget-heading\" data-id=\"1794dca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Revenir aux fondamentaux du service client<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-81a5373 elementor-widget elementor-widget-text-editor\" data-id=\"81a5373\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nous avons men\u00e9 un audit complet des syst\u00e8mes et des proc\u00e9dures de service client de Wolfson, ainsi que du parcours client en ligne. Notre objectif\u00a0: garantir une exp\u00e9rience positive au client d\u00e8s son arriv\u00e9e sur le site.<\/p><p><strong>Cet audit nous a permis d&rsquo;identifier plusieurs lacunes de service et de d\u00e9velopper des outils en ligne pour y rem\u00e9dier, notamment\u00a0:<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-75b0b30 e-grid e-con-full e-con e-child\" data-id=\"75b0b30\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c549291 e-con-full e-flex e-con e-child\" data-id=\"c549291\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bd123fe elementor-widget__width-initial elementor-widget elementor-widget-spacer\" data-id=\"bd123fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d85b535 elementor-absolute elementor-widget elementor-widget-image\" data-id=\"d85b535\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"157\" height=\"130\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2022\/11\/Email.png\" class=\"attachment-full size-full wp-image-611\" alt=\"Red envelope icon with a transparent background\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d2de805 e-con-full e-flex e-con e-child\" data-id=\"d2de805\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-19b78e7 elementor-widget elementor-widget-text-editor\" data-id=\"19b78e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>Un dispositif complet d&rsquo;assistance par e-mail<\/h5><p>pour que chaque client dispose des informations n\u00e9cessaires pour naviguer sur le site de Wolfson et trouver le produit qui lui convient<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-077f74e e-con-full e-flex e-con e-child\" data-id=\"077f74e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bf0acd8 elementor-widget__width-initial elementor-widget elementor-widget-spacer\" data-id=\"bf0acd8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4ccb8b elementor-absolute elementor-widget elementor-widget-image\" data-id=\"c4ccb8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"146\" height=\"161\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2022\/11\/Chat-Speech-Bubble.png\" class=\"attachment-full size-full wp-image-603\" alt=\"Red speech bubble icon with three dots and a transparent background\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2362ec7 e-con-full e-flex e-con e-child\" data-id=\"2362ec7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-78a1bf6 elementor-widget elementor-widget-text-editor\" data-id=\"78a1bf6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>Un service de \u00ab\u00a0live chat\u00a0\u00bb<\/h5>\n<p><span style=\"font-weight: 300;\">sur des canaux comme WhatsApp, pour que les conseillers puissent r\u00e9pondre imm\u00e9diatement aux questions des clients<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-16b87c5 e-con-full e-flex e-con e-child\" data-id=\"16b87c5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b0c0359 elementor-widget__width-initial elementor-widget elementor-widget-spacer\" data-id=\"b0c0359\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6dd3df6 elementor-absolute elementor-widget elementor-widget-image\" data-id=\"6dd3df6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"157\" height=\"130\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2022\/11\/Email.png\" class=\"attachment-full size-full wp-image-611\" alt=\"Red envelope icon with a transparent background\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8d0b58d e-con-full e-flex e-con e-child\" data-id=\"8d0b58d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c2af1f elementor-widget elementor-widget-text-editor\" data-id=\"4c2af1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>Une gestion proactive des paniers abandonn\u00e9s<\/h5><p>Nous avons cr\u00e9\u00e9 une solution qui transmet le num\u00e9ro de t\u00e9l\u00e9phone du client \u00e0 notre syst\u00e8me lorsque celui-ci n&rsquo;a pas finalis\u00e9 sa commande dans les cinq minutes suivant l&rsquo;ajout au panier. Le num\u00e9ro est compos\u00e9 automatiquement, ce qui permet \u00e0 un conseiller de parler directement au client et de lui proposer son aide, ou un geste commercial comme une remise, pour l&rsquo;encourager \u00e0 conclure son achat.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-72bd738 e-con-full e-flex e-con e-child\" data-id=\"72bd738\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29791ae elementor-widget__width-initial elementor-widget elementor-widget-spacer\" data-id=\"29791ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f916cf6 elementor-absolute elementor-widget elementor-widget-image\" data-id=\"f916cf6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"146\" height=\"161\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2022\/11\/Chat-Speech-Bubble.png\" class=\"attachment-full size-full wp-image-603\" alt=\"Red speech bubble icon with three dots and a transparent background\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7d078b7 e-con-full e-flex e-con e-child\" data-id=\"7d078b7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e6edc68 elementor-widget elementor-widget-text-editor\" data-id=\"e6edc68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>Parler la langue du client<\/h5><p>Nous avons compl\u00e9t\u00e9 notre technologie par des conseillers multilingues de langue maternelle, venus renforcer notre \u00e9quipe existante et dont le nombre peut augmenter ou diminuer rapidement selon la saisonnalit\u00e9 et les pics de ventes. Ainsi, sur tous les canaux, les clients sont servis dans leur propre langue, ce qui limite les risques de malentendu et d&rsquo;erreur humaine<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0a76343 e-con-full e-flex e-con e-child\" data-id=\"0a76343\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9497a86 elementor-widget elementor-widget-text-editor\" data-id=\"9497a86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\">En associant technologie et conseillers, nous avons aid\u00e9 Wolfson \u00e0 r\u00e9cup\u00e9rer plus de 30\u00a0% des ventes issues de paniers abandonn\u00e9s, ce qui s&rsquo;est traduit par une hausse des b\u00e9n\u00e9fices de plus de 500\u00a0000\u00a0\u00a3 par an.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-29cb451 e-con-full e-flex e-con e-child\" data-id=\"29cb451\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-f1a0cc5 e-con-full e-flex e-con e-child\" data-id=\"f1a0cc5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f05804 elementor-widget elementor-widget-image\" data-id=\"3f05804\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"257\" height=\"258\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2022\/11\/Scott-Dingle-1.png\" class=\"attachment-medium size-medium wp-image-1527\" alt=\"Scott Dingle\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2022\/11\/Scott-Dingle-1.png 257w, https:\/\/newstel.com\/wp-content\/uploads\/2022\/11\/Scott-Dingle-1-150x150.png 150w\" sizes=\"(max-width: 257px) 100vw, 257px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a466b64 e-con-full e-flex e-con e-child\" data-id=\"a466b64\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c4823bf elementor-widget elementor-widget-text-editor\" data-id=\"c4823bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00ab\u00a0Travailler avec Newstel rel\u00e8ve bien plus du partenariat que d&rsquo;une relation fournisseur-client, et le projet de relance des paniers abandonn\u00e9s en est un bon exemple. Gr\u00e2ce \u00e0 ce projet et \u00e0 la mise en place d&rsquo;une communication client multicanale, Newstel nous a aid\u00e9s \u00e0 augmenter de mani\u00e8re significative la valeur vie de nos clients. Pouvoir compter sur un partenaire capable de g\u00e9rer le volet service client de notre activit\u00e9, sans avoir \u00e0 le superviser dans le moindre d\u00e9tail, a \u00e9t\u00e9 un \u00e9norme avantage et nous a permis de nous concentrer sur le d\u00e9veloppement de notre c\u0153ur de m\u00e9tier pour l&rsquo;avenir.\u00a0\u00bb<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a18cfd elementor-widget elementor-widget-text-editor\" data-id=\"4a18cfd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Scott Dingwall, CEO, Wolfson Brands<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Aider Wolfson Brands \u00e0 d\u00e9velopper la valeur vie client Wolfson Brands est une entreprise e-commerce internationale qui propose \u00e0 ses clients du monde entier des compl\u00e9ments alimentaires, des aliments, des produits de beaut\u00e9 et des conseils pour les aider \u00e0 atteindre un nouveau niveau de bien-\u00eatre. Le d\u00e9fi Les paniers abandonn\u00e9s En tant qu&rsquo;entreprise e-commerce, [&hellip;]<\/p>\n","protected":false},"author":36,"featured_media":0,"parent":10787,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10807","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Wolfson Brands<\/title>\n<meta name=\"description\" content=\"Paniers abandonn\u00e9s, assistance multilingue, WhatsApp\u00a0: comment Newstel a aid\u00e9 Wolfson Brands \u00e0 r\u00e9cup\u00e9rer 30\u00a0% de ses ventes perdues. 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