{"id":10917,"date":"2026-03-16T14:37:44","date_gmt":"2026-03-16T14:37:44","guid":{"rendered":"https:\/\/newstel.com\/externalisation-du-service-client\/"},"modified":"2026-11-12T09:10:32","modified_gmt":"2026-11-12T09:10:32","slug":"externalisation-service-client","status":"publish","type":"page","link":"https:\/\/newstel.com\/fr\/externalisation-service-client\/","title":{"rendered":"Externalisation du service client"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10917\" class=\"elementor elementor-10917 elementor-7150\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a9d5498 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"a9d5498\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-06d9aee\" data-id=\"06d9aee\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2930097 e-flex e-con-boxed e-con e-parent\" data-id=\"2930097\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c39a018 e-con-full e-flex e-con e-child\" data-id=\"c39a018\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-190b3af elementor-widget elementor-widget-heading\" data-id=\"190b3af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Externalisation du service client <span style=\"color:#FC6464\">qui prot\u00e8ge votre marque<\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58bdc85 elementor-widget elementor-widget-text-editor\" data-id=\"58bdc85\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div>Newstel assure un service client externalis\u00e9 et multilingue de haut niveau, qui r\u00e9duit fortement vos frais de fonctionnement sans diluer l&rsquo;identit\u00e9 de votre marque.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8807293 elementor-widget__width-auto elementor-hidden-desktop elementor-hidden-tablet elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"8807293\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"#contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">R\u00e9server une consultation gratuite<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f660886 elementor-widget elementor-widget-text-editor\" data-id=\"f660886\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div> <\/div><ul><li><b>Pr\u00e9sence internationale\u00a0:<\/b> assistance 24\/7 dans 12 langues et 95 pays.<\/li><li><b>Ma\u00eetrise des co\u00fbts\u00a0:<\/b> jusqu&rsquo;\u00e0 30\u00a0% d&rsquo;\u00e9conomies par rapport \u00e0 un mod\u00e8le onshore.<\/li><li><b>Mont\u00e9e en charge rapide\u00a0:<\/b> des formules flexibles, qui \u00e9voluent de la start-up \u00e0 l&rsquo;entreprise internationale.<\/li><li><b>Int\u00e9gration fluide\u00a0:<\/b> un alignement complet sur le ton de votre marque et vos outils existants.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a3192b elementor-widget__width-auto elementor-hidden-mobile elementor-widget elementor-widget-button\" data-id=\"5a3192b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"#contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">R\u00e9server une consultation gratuite<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-084f792 e-con-full e-flex e-con e-child\" data-id=\"084f792\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30c2ddf elementor-widget elementor-widget-image\" data-id=\"30c2ddf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-customer-service-dashboard.webp\" class=\"attachment-large size-large wp-image-9159\" alt=\"Customer service adviser reviewing live ticket volumes, response times and satisfaction metrics on a support dashboard.\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-customer-service-dashboard.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-customer-service-dashboard-300x300.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-customer-service-dashboard-150x150.png 150w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-customer-service-dashboard-768x768.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-af9f61a e-flex e-con-boxed e-con e-parent\" data-id=\"af9f61a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f2196e1 e-grid e-con-boxed e-con e-child\" data-id=\"f2196e1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-610de9f e-con-full e-flex e-con e-child\" data-id=\"610de9f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42718fd elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"42718fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-globe-americas\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAssistance multilingue\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4901f22 e-con-full e-flex e-con e-child\" data-id=\"4901f22\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b842b9 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"1b842b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-rocket\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tD\u00e9marrage rapide\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7d2a0a1 e-con-full e-flex e-con e-child\" data-id=\"7d2a0a1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-316da65 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"316da65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-shield-alt\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tConformit\u00e9 RGPD\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-21e4b4e e-con-full e-flex e-con e-child\" data-id=\"21e4b4e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-52e41ec elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"52e41ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chart-line\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tPerformance \u00e9prouv\u00e9e\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-e39e679 e-flex e-con-boxed e-con e-parent\" data-id=\"e39e679\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a55abeb e-con-full e-flex e-con e-child\" data-id=\"a55abeb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-274336d elementor-widget elementor-widget-heading\" data-id=\"274336d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Repenser l'externalisation de la relation client<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59f4243 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"59f4243\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">Il ne s&rsquo;agit pas de c\u00e9der le contr\u00f4le, mais de vous appuyer sur une \u00e9quipe sp\u00e9cialis\u00e9e qui prot\u00e8ge votre marque tout en all\u00e9geant la pression op\u00e9rationnelle.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-adbf3ce about e-con-full e-flex e-con e-child\" data-id=\"adbf3ce\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1e84b39 e-con-full e-flex e-con e-child\" data-id=\"1e84b39\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a76d961 elementor-widget elementor-widget-image\" data-id=\"a76d961\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-team-square.webp\" class=\"attachment-large size-large wp-image-9161\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-team-square.webp 1024w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-team-square-300x300.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-team-square-150x150.webp 150w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-team-square-768x768.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eccf90b e-con-full e-flex e-con e-child\" data-id=\"eccf90b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bda8153 elementor-widget elementor-widget-text-editor\" data-id=\"bda8153\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"0 0 []\">L\u00e0 o\u00f9 la plupart des centres d&rsquo;appels externalis\u00e9s vendent du volume, Newstel vend des r\u00e9sultats. Nous agissons comme le prolongement naturel de votre service client de premi\u00e8re ligne et repr\u00e9sentons votre marque sur chaque point de contact. Nos formats d&rsquo;intervention flexibles\u00a0:<\/p><ul><li><p><strong>Service client enti\u00e8rement externalis\u00e9\u00a0:<\/strong> nous g\u00e9rons l&rsquo;ensemble de vos interactions clients.<\/p><\/li><li><p><strong>D\u00e9bordement\u00a0:<\/strong> des renforts experts pendant les heures de pointe ou les pics saisonniers.<\/p><\/li><li><p><strong>\u00c9quipes hybrides\u00a0:<\/strong> en compl\u00e9ment de vos \u00e9quipes internes.<\/p><\/li><li><p><strong>Conseillers d\u00e9di\u00e9s ou mutualis\u00e9s\u00a0:<\/strong> une organisation adapt\u00e9e \u00e0 votre volume de tickets.<\/p><\/li><\/ul><p>Nous intervenons directement sur vos canaux habituels\u00a0: <strong>t\u00e9l\u00e9phone, e-mail, <\/strong><a href=\"https:\/\/newstel.com\/fr\/chat-service-client\/\" target=\"_blank\" rel=\"noopener\">live chat<\/a><strong>, WhatsApp et SMS<\/strong>, avec des outils comme <strong>Zendesk, Gorgias, Freshdesk<\/strong> et bien d&rsquo;autres.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-387d63a e-flex e-con-boxed e-con e-parent\" data-id=\"387d63a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0bf32fc elementor-widget elementor-widget-heading\" data-id=\"0bf32fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pourquoi les grandes marques externalisent leur service client<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3ec636f e-grid e-con-full e-con e-child\" data-id=\"3ec636f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c331d92 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"c331d92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-dollar-sign\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tDes co\u00fbts op\u00e9rationnels r\u00e9duits\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tR\u00e9alisez jusqu'\u00e0 30\u00a0% d'\u00e9conomies en simplifiant votre organisation et en supprimant de lourds frais de structure internes.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f534402 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"f534402\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-bolt\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tDes d\u00e9lais de r\u00e9ponse plus courts\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tR\u00e9sorbez l'arri\u00e9r\u00e9 de tickets pour que vos clients obtiennent rapidement une aide utile sur chaque canal digital.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-569515f elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"569515f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-clock\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tDes horaires \u00e9tendus\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tAssurez une couverture 24\/7 ou en dehors des heures de bureau, sans la complexit\u00e9 ni le co\u00fbt d'un agrandissement de votre \u00e9quipe interne.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dcdad72 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"dcdad72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-shield-alt\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tUne qualit\u00e9 stable\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tMaintenez un niveau d'exigence \u00e9lev\u00e9 pendant les pics saisonniers et les p\u00e9riodes de forte activit\u00e9, avec une \u00e9quipe qui s'ajuste \u00e0 votre demande.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c16eaea elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"c16eaea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-star\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tUn meilleur suivi du CSAT\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tGagnez une visibilit\u00e9 totale sur la satisfaction client gr\u00e2ce \u00e0 des rapports transparents en temps r\u00e9el et \u00e0 une analyse approfondie des sentiments exprim\u00e9s.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27fca6d elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"27fca6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-cogs\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tUne IA int\u00e9gr\u00e9e \u00e0 vos outils\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tSimplifiez les t\u00e2ches r\u00e9p\u00e9titives et gagnez en efficacit\u00e9 en int\u00e9grant une IA et une automatisation pragmatiques \u00e0 vos flux de travail existants.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-df8b5b6 e-con-full e-flex e-con e-child\" data-id=\"df8b5b6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-a2f35be e-flex e-con-boxed e-con e-child\" data-id=\"a2f35be\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1cc99cf elementor-widget elementor-widget-heading\" data-id=\"1cc99cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Les risques d'un mauvais choix<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-446a30d elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"446a30d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"text-center mb-12\"><div class=\"text-center mb-12\"><p data-pm-slice=\"0 0 []\">De nombreux prestataires BPO s&rsquo;appuient sur des conseillers qui suivent un script et sur des contrats rigides. Chez Newstel, nous \u00e9vitons les \u00e9cueils classiques d&rsquo;une externalisation mal ma\u00eetris\u00e9e.<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d655e95 e-grid e-con-full e-con e-child\" data-id=\"d655e95\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-11fc870 elementor-widget elementor-widget-image\" data-id=\"11fc870\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"533\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/03\/93cc7a56-724e-441d-86b6-c3353652b5ec-1024x682.webp\" class=\"attachment-large size-large wp-image-7276\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/03\/93cc7a56-724e-441d-86b6-c3353652b5ec-1024x682.webp 1024w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/03\/93cc7a56-724e-441d-86b6-c3353652b5ec-300x200.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/03\/93cc7a56-724e-441d-86b6-c3353652b5ec-768x512.webp 768w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/03\/93cc7a56-724e-441d-86b6-c3353652b5ec.webp 1140w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4e0943a e-con-full e-flex e-con e-child\" data-id=\"4e0943a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ab87621 elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"ab87621\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-globe\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAucun d\u00e9calage culturel\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tNous assurons un niveau natif en fran\u00e7ais et une solide ma\u00eetrise des autres langues.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53d95da elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"53d95da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-grin-beam\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAlignement sur votre marque\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tNos conseillers sont form\u00e9s au ton propre \u00e0 votre marque, pas seulement \u00e0 un script.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b40629 elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"3b40629\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-door-open\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tTransparence totale\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tPas de frais cach\u00e9s, pas de contrats rigides de longue dur\u00e9e, pas de rapports opaques.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b2184b elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"7b2184b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-graduation-cap\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tContr\u00f4le qualit\u00e9 rigoureux\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tNous \u00e9vitons les \u00e9carts de niveau de service gr\u00e2ce au calibrage des appels et \u00e0 des audits permanents.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b21825 elementor-widget__width-auto elementor-align-left elementor-widget elementor-widget-button\" data-id=\"9b21825\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"#contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">R\u00e9server une consultation gratuite<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e3d91f6 e-con-full e-flex e-con e-child\" data-id=\"e3d91f6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-86160bd e-con-full e-flex e-con e-child\" data-id=\"86160bd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8054238 e-flex e-con-boxed e-con e-child\" data-id=\"8054238\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0ed18bd elementor-widget elementor-widget-heading\" data-id=\"0ed18bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">L'approche Newstel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3e0a76 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"d3e0a76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"text-center mb-12\"><div class=\"text-center mb-12\"><p data-pm-slice=\"0 0 []\"><strong>Six piliers d&rsquo;excellence<\/strong><\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6d3dcd2 e-grid e-con-full e-con e-child\" data-id=\"6d3dcd2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a85cb1 elementor-position-inline-start elementor-view-framed elementor-mobile-position-inline-start elementor-shape-circle elementor-widget elementor-widget-icon-box\" data-id=\"5a85cb1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 256 512\"><path d=\"M32 32C14.3 32 0 46.3 0 64S14.3 96 32 96l64 0 0 320-64 0c-17.7 0-32 14.3-32 32s14.3 32 32 32l192 0c17.7 0 32-14.3 32-32s-14.3-32-32-32l-64 0 0-352c0-17.7-14.3-32-32-32L32 32z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tContr\u00f4le qualit\u00e9 et rapports\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tNous ne faisons pas de revues ponctuelles\u00a0: nous optimisons chaque semaine.\n\n<ul>\n<li>Grilles d'\u00e9valuation hebdomadaires et audit des conversations.<\/li>\n<li>Suivi du CSAT et des SLA en temps r\u00e9el.<\/li>\n<li>Revues d'activit\u00e9 mensuelles et trimestrielles (MBR\/QBR).<\/li>\n<\/ul>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9945dfb elementor-position-inline-start elementor-view-framed elementor-mobile-position-inline-start elementor-shape-circle elementor-widget elementor-widget-icon-box\" data-id=\"9945dfb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\"><path d=\"M48 64c0-17.7 14.3-32 32-32l171 0c60.2 0 109 48.8 109 109 0 43.8-26.2 83.3-66.4 100.4l-139.1 59C119 315.4 96 350.2 96 388.7l0 27.3 224 0c17.7 0 32 14.3 32 32s-14.3 32-32 32L64 480c-17.7 0-32-14.3-32-32l0-59.3c0-64.2 38.4-122.2 97.5-147.3l139.1-59c16.6-7.1 27.4-23.4 27.4-41.4 0-24.9-20.2-45-45-45L80 96C62.3 96 48 81.7 48 64z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t\u00c9quipes d\u00e9di\u00e9es ou mutualis\u00e9es\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tNotre organisation s'adapte \u00e0 votre taille.\n\n<ul>\n<li><b>Conseillers d\u00e9di\u00e9s\u00a0:<\/b> pour les marques aux volumes \u00e9lev\u00e9s et r\u00e9guliers.<\/li>\n<li><b>Assistance mutualis\u00e9e\u00a0:<\/b> une formule \u00e9conomique pour les start-up et les activit\u00e9s saisonni\u00e8res.<\/li>\n<\/ul>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1484850 elementor-position-inline-start elementor-view-framed elementor-mobile-position-inline-start elementor-shape-circle elementor-widget elementor-widget-icon-box\" data-id=\"1484850\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 320 512\"><path d=\"M80 288c-17.7 0-32-14.3-32-32s14.3-32 32-32l112 0c35.3 0 64-28.7 64-64s-28.7-64-64-64L32 96C14.3 96 0 81.7 0 64S14.3 32 32 32l160 0c70.7 0 128 57.3 128 128 0 38.2-16.8 72.5-43.3 96 26.6 23.5 43.3 57.8 43.3 96 0 70.7-57.3 128-128 128L32 480c-17.7 0-32-14.3-32-32s14.3-32 32-32l160 0c35.3 0 64-28.7 64-64s-28.7-64-64-64L80 288z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tService client omnicanal\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tVos clients sont partout. Nous aussi.\n<ul>\n<li>T\u00e9l\u00e9phone, e-mail et live chat.<\/li>\n<li>Messages priv\u00e9s sur les r\u00e9seaux sociaux et WhatsApp.<\/li>\n<li>Outils de helpdesk et de ticketing, dont Zendesk, Gorgias, Freshdesk et bien d'autres\u00a0!\n<\/li>\n<li>Int\u00e9gration de chatbots et de voicebots IA.<\/li>\n<\/ul>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc380bb elementor-position-inline-start elementor-view-framed elementor-mobile-position-inline-start elementor-shape-circle elementor-widget elementor-widget-icon-box\" data-id=\"fc380bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\"><path d=\"M64 64c0-17.7-14.3-32-32-32S0 46.3 0 64L0 288c0 35.3 28.7 64 64 64l192 0 0 96c0 17.7 14.3 32 32 32s32-14.3 32-32l0-96 32 0c17.7 0 32-14.3 32-32s-14.3-32-32-32l-32 0 0-224c0-17.7-14.3-32-32-32s-32 14.3-32 32l0 224-192 0 0-224z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tInt\u00e9gration technologique fluide\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tNous travaillons dans votre environnement.\n\n<ul>\n<li>Connexion directe \u00e0 vos <b>CRM, outils de helpdesk et syst\u00e8mes de gestion des commandes.<\/b><\/li>\n<li>Collaboration via <b>Slack<\/b> ou <b>Microsoft Teams<\/b>.<\/li>\n<li>Optimisation des flux de travail et automatisation par l'IA.<\/li>\n<\/ul>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f4b62a elementor-position-inline-start elementor-view-framed elementor-mobile-position-inline-start elementor-shape-circle elementor-widget elementor-widget-icon-box\" data-id=\"0f4b62a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 320 512\"><path d=\"M0 64C0 46.3 14.3 32 32 32l224 0c17.7 0 32 14.3 32 32s-14.3 32-32 32l-192 0 0 112 120 0c75.1 0 136 60.9 136 136S259.1 480 184 480L32 480c-17.7 0-32-14.3-32-32s14.3-32 32-32l152 0c39.8 0 72-32.2 72-72s-32.2-72-72-72L32 272c-17.7 0-32-14.3-32-32L0 64z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tExpertise sectorielle\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tNous parlons le langage de votre activit\u00e9\u00a0:\n\n<ul>\n<li><b>SaaS\u00a0:<\/b> prise en main et d\u00e9pannage technique.<\/li>\n<li><b>D2C et e-commerce\u00a0:<\/b> remboursements, logistique et questions sur les produits.<\/li>\n<li><b>Marketplaces\u00a0:<\/b> r\u00e9solution des litiges et assistance aux acheteurs et aux vendeurs.<\/li>\n<li><b>Voyage et abonnements\u00a0:<\/b> r\u00e9duction des r\u00e9siliations et prise en charge de gros volumes.<\/li>\n<\/ul>\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d9b1042 elementor-position-inline-start elementor-view-framed elementor-mobile-position-inline-start elementor-shape-circle elementor-widget elementor-widget-icon-box\" data-id=\"d9b1042\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\"><path d=\"M256 32c17.7 0 32 14.3 32 32s-14.3 32-32 32l-88 0c-48.6 0-88 39.4-88 88l0 32.2c22.9-15.3 50.4-24.2 80-24.2l48 0c79.5 0 144 64.5 144 144S287.5 480 208 480l-48 0C80.5 480 16 415.5 16 336l0-152C16 100.1 84.1 32 168 32l88 0zM80 336c0 44.2 35.8 80 80 80l48 0c44.2 0 80-35.8 80-80s-35.8-80-80-80l-48 0c-44.2 0-80 35.8-80 80z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tConformit\u00e9 et gouvernance\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tNous prot\u00e9geons votre activit\u00e9 et la s\u00e9curit\u00e9 de vos clients.\n\n<ul>\n<li>Respect int\u00e9gral du <b>RGPD.<\/b><\/li>\n<li>Acc\u00e8s s\u00e9curis\u00e9s aux syst\u00e8mes, selon le r\u00f4le de chacun.<\/li>\n<li>Contr\u00f4le qualit\u00e9 bas\u00e9 au Royaume-Uni et gouvernance claire des SLA.<\/li>\n<\/ul>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76688e2 elementor-widget__width-auto elementor-align-left elementor-widget elementor-widget-button\" data-id=\"76688e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"#contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">R\u00e9server une consultation gratuite<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a23b87e e-flex e-con-boxed e-con e-parent\" data-id=\"a23b87e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3cb2ffe elementor-widget elementor-widget-heading\" data-id=\"3cb2ffe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Des tarifs transparents<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4de4450 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"4de4450\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"text-center mb-12\"><div class=\"text-center mb-12\"><p data-pm-slice=\"0 0 []\"><strong>Ni frais cach\u00e9s, ni complexit\u00e9.<\/strong><\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-909ccc5 e-grid e-con-full e-con e-child\" data-id=\"909ccc5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ac2a97a e-con-full e-flex e-con e-child\" data-id=\"ac2a97a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4904e41 elementor-widget elementor-widget-image\" data-id=\"4904e41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"572\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2025\/12\/leadership-team-building.jpg\" class=\"attachment-large size-large wp-image-6508\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2025\/12\/leadership-team-building.jpg 907w, https:\/\/newstel.com\/wp-content\/uploads\/2025\/12\/leadership-team-building-300x215.jpg 300w, https:\/\/newstel.com\/wp-content\/uploads\/2025\/12\/leadership-team-building-768x550.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6459edd elementor-widget__width-auto elementor-align-left elementor-widget elementor-widget-button\" data-id=\"6459edd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"#contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">R\u00e9server une consultation gratuite<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1ae29d1 e-con-full e-flex e-con e-child\" data-id=\"1ae29d1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-20215e6 elementor-widget elementor-widget-text-editor\" data-id=\"20215e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"text-center mb-12\"><div class=\"text-center mb-12\"><p data-pm-slice=\"0 0 []\"><span style=\"font-weight: 400;\">Pour l&rsquo;externalisation de votre service client, Newstel applique un <\/span><b>taux horaire tout compris<\/b><span style=\"font-weight: 400;\">. Nous misons sur une clart\u00e9 totale\u00a0: un tarif unique, qui couvre les talents, la technologie et l&rsquo;encadrement n\u00e9cessaires \u00e0 votre r\u00e9ussite.<\/span><\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5931230 elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"5931230\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-globe\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tFacturation au temps productif\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tSeules les heures r\u00e9ellement travaill\u00e9es par les conseillers vous sont compt\u00e9es\u00a0: vous ne payez jamais les pauses, les arr\u00eats maladie ni les cong\u00e9s pay\u00e9s.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24ee33d elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"24ee33d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-grin-beam\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tPrix unique pour tous les r\u00f4les\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tAssistance client, chefs d'\u00e9quipe ou contr\u00f4le qualit\u00e9\u00a0: tous les r\u00f4les sont factur\u00e9s \u00e0 notre tarif standard tout compris.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a954aab elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"a954aab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-door-open\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tMont\u00e9e en charge sans risque\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tD\u00e9marrez avec un engagement initial de deux mois, puis passez \u00e0 un contrat mensuel reconductible, sans aucuns frais suppl\u00e9mentaires pour agrandir l'\u00e9quipe.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7ce3c3 elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"a7ce3c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-graduation-cap\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tTurnover sans surco\u00fbt\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tNous prenons en charge le recrutement et la formation des conseillers rempla\u00e7ants, pour que votre budget reste pr\u00e9visible, m\u00eame quand votre \u00e9quipe s'agrandit.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fc5ab65 e-con-full e-flex e-con e-child\" data-id=\"fc5ab65\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-76c7eea e-flex e-con-boxed e-con e-child\" data-id=\"76c7eea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-689882b elementor-widget elementor-widget-heading\" data-id=\"689882b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Tout le n\u00e9cessaire, rien de superflu<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63cc955 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"63cc955\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"text-center mb-12\"><div class=\"text-center mb-12\"><p data-pm-slice=\"0 0 []\">Nous appliquons une approche \u00ab\u00a0tout compris\u00a0\u00bb\u00a0: l&rsquo;essentiel n&rsquo;est jamais factur\u00e9 en option. En choisissant Newstel, vous b\u00e9n\u00e9ficiez des dispositifs suivants en standard.<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-affed61 e-flex e-con-boxed e-con e-child\" data-id=\"affed61\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ce80f16 e-grid e-con-full e-con e-child\" data-id=\"ce80f16\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-75ef34a e-con-full e-flex e-con e-child\" data-id=\"75ef34a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-93b8d6e elementor-widget elementor-widget-heading\" data-id=\"93b8d6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Mise en \u0153uvre op\u00e9rationnelle<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f7552d elementor-widget-mobile__width-initial elementor-hidden-desktop elementor-widget elementor-widget-image\" data-id=\"2f7552d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-operational-delivery.webp\" class=\"attachment-large size-large wp-image-9166\" alt=\"Newstel operations team reviewing team allocation, recruitment, training and backup coverage on a customer support dashboard.\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-operational-delivery.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-operational-delivery-300x200.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-operational-delivery-768x513.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b34f893 elementor-widget elementor-widget-text-editor\" data-id=\"b34f893\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">Nous constituons l&rsquo;\u00e9quipe \u00e0 votre place. Nous nous chargeons du plus lourd, \u00e0 savoir le recrutement et la formation, pour que votre service client ne connaisse aucun temps mort.<\/p><ul><li><p data-pm-slice=\"1 1 [&quot;bulletList&quot;,null,&quot;listItem&quot;,null]\"><strong>Composition adapt\u00e9e\u00a0:<\/strong> une cellule d\u00e9di\u00e9e ou une organisation mutualis\u00e9e et flexible, selon votre situation.<\/p><\/li><li><p data-pm-slice=\"1 1 [&quot;bulletList&quot;,null,&quot;listItem&quot;,null]\"><strong>Recrutement cibl\u00e9\u00a0:<\/strong> nous s\u00e9lectionnons des conseillers dont les comp\u00e9tences et la personnalit\u00e9 correspondent aux exigences de votre marque.<\/p><\/li><li><p data-pm-slice=\"1 1 [&quot;bulletList&quot;,null,&quot;listItem&quot;,null]\"><strong>Transfert de connaissances\u00a0:<\/strong> cr\u00e9ation des supports p\u00e9dagogiques et accompagnement de vos formateurs internes pour un d\u00e9marrage fluide.<\/p><\/li><li><p data-pm-slice=\"1 1 [&quot;bulletList&quot;,null,&quot;listItem&quot;,null]\"><strong>Garantie de continuit\u00e9\u00a0:<\/strong> nous pr\u00e9parons les conseillers rempla\u00e7ants et assurons des renforts pour prot\u00e9ger vos niveaux de service.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f84ea0b e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"f84ea0b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e5afd93 elementor-widget-mobile__width-initial elementor-widget elementor-widget-image\" data-id=\"e5afd93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-operational-delivery.webp\" class=\"attachment-large size-large wp-image-9166\" alt=\"Newstel operations team reviewing team allocation, recruitment, training and backup coverage on a customer support dashboard.\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-operational-delivery.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-operational-delivery-300x200.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-operational-delivery-768x513.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d4e3fe2 e-grid e-con-full e-con e-child\" data-id=\"d4e3fe2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-eb458d0 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"eb458d0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9e4d924 elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"9e4d924\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/quality-assurance-review.webp\" class=\"attachment-large size-large wp-image-9167\" alt=\"Customer service manager reviewing live ticket volumes, response times and customer satisfaction metrics on a Newstel support dashboard.\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/quality-assurance-review.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/quality-assurance-review-300x200.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/quality-assurance-review-768x513.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4e9268e e-con-full e-flex e-con e-child\" data-id=\"4e9268e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e7c4dd7 elementor-widget elementor-widget-heading\" data-id=\"e7c4dd7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Contr\u00f4le qualit\u00e9 et pilotage de la performance<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b364b6a elementor-hidden-desktop elementor-widget elementor-widget-image\" data-id=\"b364b6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/quality-assurance-review.webp\" class=\"attachment-large size-large wp-image-9167\" alt=\"Customer service manager reviewing live ticket volumes, response times and customer satisfaction metrics on a Newstel support dashboard.\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/quality-assurance-review.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/quality-assurance-review-300x200.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/quality-assurance-review-768x513.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-443166e elementor-widget elementor-widget-text-editor\" data-id=\"443166e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">La qualit\u00e9 ne doit rien au hasard\u00a0: c&rsquo;est une discipline. Nous apportons l&rsquo;encadrement n\u00e9cessaire pour que chaque conversation valorise votre marque.<\/p><ul><li><p data-pm-slice=\"1 1 [&quot;bulletList&quot;,null,&quot;listItem&quot;,null]\"><strong>Contr\u00f4le continu\u00a0:<\/strong> audit des tickets et calibrage des appels pour maintenir vos standards.<\/p><\/li><li><p data-pm-slice=\"1 1 [&quot;bulletList&quot;,null,&quot;listItem&quot;,null]\"><strong>Coaching structur\u00e9\u00a0:<\/strong> des s\u00e9ances r\u00e9guli\u00e8res pour affiner le ton et la pr\u00e9cision technique des conseillers.<\/p><\/li><li><p data-pm-slice=\"1 1 [&quot;bulletList&quot;,null,&quot;listItem&quot;,null]\"><strong>Donn\u00e9es d\u00e9taill\u00e9es\u00a0:<\/strong> rapports KPI et CX complets, avec suivi des SLA, analyse des sentiments et indicateurs d&#8217;empathie.<\/p><\/li><li><p data-pm-slice=\"1 1 [&quot;bulletList&quot;,null,&quot;listItem&quot;,null]\"><strong>Gouvernance adapt\u00e9e\u00a0:<\/strong> revues d&rsquo;activit\u00e9 mensuelles ou trimestrielles, \u00e0 un rythme cal\u00e9 sur votre agenda.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-35305f5 e-grid e-con-full e-con e-child\" data-id=\"35305f5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e36a139 e-con-full e-flex e-con e-child\" data-id=\"e36a139\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-82ff71d elementor-widget elementor-widget-heading\" data-id=\"82ff71d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Planification des effectifs et des ressources\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e11244b elementor-hidden-desktop elementor-widget elementor-widget-image\" data-id=\"e11244b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-workforce-resource-planning.webp\" class=\"attachment-large size-large wp-image-9168\" alt=\"Workforce planning dashboard showing forecast demand, staffing levels, resource allocation and weekly schedules in a Newstel-branded workspace.\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-workforce-resource-planning.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-workforce-resource-planning-300x200.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-workforce-resource-planning-768x513.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c99fea elementor-widget elementor-widget-text-editor\" data-id=\"4c99fea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">L&rsquo;efficacit\u00e9 fait partie de nos tarifs\u00a0: vous ne payez que le temps qui compte vraiment pour vos clients.<\/p><ul><li><p data-pm-slice=\"1 1 [&quot;bulletList&quot;,null,&quot;listItem&quot;,null]\"><strong>Pr\u00e9visions affin\u00e9es\u00a0:<\/strong> une estimation de la charge pour anticiper les tendances saisonni\u00e8res.<\/p><\/li><li><p data-pm-slice=\"1 1 [&quot;bulletList&quot;,null,&quot;listItem&quot;,null]\"><strong>Dimensionnement pr\u00e9cis\u00a0:<\/strong> un pilotage actif du planning pour que votre \u00e9quipe ait toujours la bonne taille.<\/p><\/li><li><p data-pm-slice=\"1 1 [&quot;bulletList&quot;,null,&quot;listItem&quot;,null]\"><strong>La garantie \u00ab\u00a0heure productive\u00a0\u00bb\u00a0:<\/strong> seules les heures productives vous sont factur\u00e9es. Les pauses, les cong\u00e9s et les arr\u00eats maladie sont \u00e0 notre charge.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9b4062a e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"9b4062a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0d52f18 elementor-widget elementor-widget-image\" data-id=\"0d52f18\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-workforce-resource-planning.webp\" class=\"attachment-large size-large wp-image-9168\" alt=\"Workforce planning dashboard showing forecast demand, staffing levels, resource allocation and weekly schedules in a Newstel-branded workspace.\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-workforce-resource-planning.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-workforce-resource-planning-300x200.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-workforce-resource-planning-768x513.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-237639e e-grid e-con-full e-con e-child\" data-id=\"237639e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c6a1b35 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"c6a1b35\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6040db7 elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"6040db7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/technology-network-newstel.webp\" class=\"attachment-large size-large wp-image-9169\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/technology-network-newstel.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/technology-network-newstel-300x225.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/technology-network-newstel-768x576.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9ea28df e-con-full e-flex e-con e-child\" data-id=\"9ea28df\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e8d3372 elementor-widget elementor-widget-heading\" data-id=\"e8d3372\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Technologie et int\u00e9gration<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a225b3 elementor-hidden-desktop elementor-widget elementor-widget-image\" data-id=\"9a225b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/technology-network-newstel.webp\" class=\"attachment-large size-large wp-image-9169\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/technology-network-newstel.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/technology-network-newstel-300x225.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/technology-network-newstel-768x576.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0384e86 elementor-widget elementor-widget-text-editor\" data-id=\"0384e86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">Nous ne vous demandons pas de changer vos m\u00e9thodes. Nous nous fondons dans votre environnement pour former une seule et m\u00eame \u00e9quipe.<\/p><ul><li><p data-pm-slice=\"1 1 [&quot;bulletList&quot;,null,&quot;listItem&quot;,null]\"><strong>Assistance informatique et syst\u00e8mes\u00a0:<\/strong> mise en route accompagn\u00e9e et raccordement complet \u00e0 votre CRM et \u00e0 votre helpdesk.<\/p><\/li><li><p data-pm-slice=\"1 1 [&quot;bulletList&quot;,null,&quot;listItem&quot;,null]\"><strong>Collaboration directe\u00a0:<\/strong> un lien permanent avec vos \u00e9quipes via Slack, Teams ou vos autres canaux de communication internes.<\/p><\/li><li><p data-pm-slice=\"1 1 [&quot;bulletList&quot;,null,&quot;listItem&quot;,null]\"><strong>Formation en ligne\u00a0:<\/strong> acc\u00e8s \u00e0 nos plateformes d&rsquo;apprentissage propri\u00e9taires pour maintenir les connaissances des conseillers \u00e0 jour.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c30ae69 elementor-widget__width-auto elementor-align-left elementor-widget elementor-widget-button\" data-id=\"c30ae69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"#contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">R\u00e9server une consultation gratuite<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6d789a4 e-flex e-con-boxed e-con e-parent\" data-id=\"6d789a4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-818ce83 elementor-arrows-position-outside elementor-pagination-type-bullets elementor-pagination-position-outside elementor-widget elementor-widget-loop-carousel\" data-id=\"818ce83\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;template_id&quot;:7194,&quot;slides_to_show&quot;:&quot;1&quot;,&quot;autoplay_speed&quot;:30000,&quot;slides_to_show_tablet&quot;:&quot;1&quot;,&quot;_skin&quot;:&quot;post&quot;,&quot;slides_to_show_mobile&quot;:&quot;1&quot;,&quot;slides_to_scroll&quot;:&quot;1&quot;,&quot;edit_handle_selector&quot;:&quot;.elementor-loop-container&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;infinite&quot;:&quot;yes&quot;,&quot;speed&quot;:500,&quot;offset_sides&quot;:&quot;none&quot;,&quot;arrows&quot;:&quot;yes&quot;,&quot;pagination&quot;:&quot;bullets&quot;,&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"loop-carousel.post\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"swiper elementor-loop-container elementor-grid\" role=\"list\" dir=\"ltr\">\n\t\t\t\t<div class=\"swiper-wrapper\" aria-live=\"off\">\n\t\t<style id=\"loop-7194\">.elementor-7194 .elementor-element.elementor-element-02c8ddc{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--overlay-opacity:0.5;}.elementor-7194 .elementor-element.elementor-element-02c8ddc:not(.elementor-motion-effects-element-type-background), .elementor-7194 .elementor-element.elementor-element-02c8ddc > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#3C4C64;}.elementor-7194 .elementor-element.elementor-element-02c8ddc::before, .elementor-7194 .elementor-element.elementor-element-02c8ddc > .elementor-background-video-container::before, .elementor-7194 .elementor-element.elementor-element-02c8ddc > .e-con-inner > .elementor-background-video-container::before, .elementor-7194 .elementor-element.elementor-element-02c8ddc > .elementor-background-slideshow::before, .elementor-7194 .elementor-element.elementor-element-02c8ddc > .e-con-inner > .elementor-background-slideshow::before, .elementor-7194 .elementor-element.elementor-element-02c8ddc > .elementor-motion-effects-container > .elementor-motion-effects-layer::before{background-color:#3C4C64;--background-overlay:'';}.elementor-widget-heading .elementor-heading-title{font-family:var( --e-global-typography-primary-font-family ), sans-serif;font-weight:var( --e-global-typography-primary-font-weight );color:var( --e-global-color-primary );}.elementor-7194 .elementor-element.elementor-element-ca4b0a8 > .elementor-widget-container{padding:020px 0px 0px 20px;}.elementor-7194 .elementor-element.elementor-element-ca4b0a8 .elementor-heading-title{font-family:\"Lexend\", sans-serif;font-size:30px;font-weight:600;color:#FFFFFF;}.elementor-widget-star-rating .elementor-star-rating__title{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), sans-serif;font-weight:var( --e-global-typography-text-font-weight );}.elementor-7194 .elementor-element.elementor-element-375a301 > .elementor-widget-container{margin:-11px 0px 0px 0px;padding:0px 0px 0px 20px;}.elementor-7194 .elementor-element.elementor-element-375a301 .elementor-star-rating{font-size:20px;}.elementor-7194 .elementor-element.elementor-element-375a301 .elementor-star-rating i:not(:last-of-type){margin-inline-end:8px;}.elementor-7194 .elementor-element.elementor-element-375a301 .elementor-star-rating i:before{color:#FFFFFF;}.elementor-7194 .elementor-element.elementor-element-107f956{--display:grid;--e-con-grid-template-columns:repeat(12, 1fr);--e-con-grid-template-rows:repeat(3, 1fr);--grid-auto-flow:row;}.elementor-widget-image .widget-image-caption{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), sans-serif;font-weight:var( --e-global-typography-text-font-weight );}.elementor-7194 .elementor-element.elementor-element-1529e7c{grid-column:span 4;grid-row:span 2;}.elementor-7194 .elementor-element.elementor-element-570d127{--display:flex;--gap:0px 0px;--row-gap:0px;--column-gap:0px;--border-radius:20px 20px 20px 20px;--padding-top:20px;--padding-bottom:20px;--padding-left:20px;--padding-right:20px;grid-column:span 8;}.elementor-7194 .elementor-element.elementor-element-570d127:not(.elementor-motion-effects-element-type-background), .elementor-7194 .elementor-element.elementor-element-570d127 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-widget-text-editor{font-family:var( --e-global-typography-text-font-family ), sans-serif;font-weight:var( --e-global-typography-text-font-weight );color:var( --e-global-color-text );}.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:var( --e-global-color-primary );}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap, .elementor-widget-text-editor.elementor-drop-cap-view-default .elementor-drop-cap{color:var( --e-global-color-primary );border-color:var( --e-global-color-primary );}.elementor-7194 .elementor-element.elementor-element-9a61694{--display:flex;--gap:0px 0px;--row-gap:0px;--column-gap:0px;--border-radius:20px 20px 20px 20px;--padding-top:20px;--padding-bottom:20px;--padding-left:20px;--padding-right:20px;grid-column:span 8;}.elementor-7194 .elementor-element.elementor-element-9a61694:not(.elementor-motion-effects-element-type-background), .elementor-7194 .elementor-element.elementor-element-9a61694 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-7194 .elementor-element.elementor-element-49246b5 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-7194 .elementor-element.elementor-element-432ac04{--display:flex;--padding-top:20px;--padding-bottom:20px;--padding-left:20px;--padding-right:20px;grid-column:span 4;}.elementor-7194 .elementor-element.elementor-element-c719c11{--display:flex;--gap:0px 0px;--row-gap:0px;--column-gap:0px;--border-radius:20px 20px 20px 20px;--padding-top:20px;--padding-bottom:20px;--padding-left:20px;--padding-right:20px;grid-column:span 4;}.elementor-7194 .elementor-element.elementor-element-c719c11:not(.elementor-motion-effects-element-type-background), .elementor-7194 .elementor-element.elementor-element-c719c11 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-7194 .elementor-element.elementor-element-82d4d24{--display:flex;--gap:0px 0px;--row-gap:0px;--column-gap:0px;--border-radius:20px 20px 20px 20px;--padding-top:20px;--padding-bottom:20px;--padding-left:20px;--padding-right:20px;grid-column:span 4;}.elementor-7194 .elementor-element.elementor-element-82d4d24:not(.elementor-motion-effects-element-type-background), .elementor-7194 .elementor-element.elementor-element-82d4d24 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-7194 .elementor-element.elementor-element-5a3c13e{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--overlay-opacity:0.5;}.elementor-7194 .elementor-element.elementor-element-5a3c13e:not(.elementor-motion-effects-element-type-background), .elementor-7194 .elementor-element.elementor-element-5a3c13e > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#3C4C64;}.elementor-7194 .elementor-element.elementor-element-5a3c13e::before, .elementor-7194 .elementor-element.elementor-element-5a3c13e > .elementor-background-video-container::before, .elementor-7194 .elementor-element.elementor-element-5a3c13e > .e-con-inner > .elementor-background-video-container::before, .elementor-7194 .elementor-element.elementor-element-5a3c13e > .elementor-background-slideshow::before, .elementor-7194 .elementor-element.elementor-element-5a3c13e > .e-con-inner > .elementor-background-slideshow::before, .elementor-7194 .elementor-element.elementor-element-5a3c13e > .elementor-motion-effects-container > .elementor-motion-effects-layer::before{background-color:#3C4C64;--background-overlay:'';}.elementor-7194 .elementor-element.elementor-element-9b9f78d{--display:grid;--e-con-grid-template-columns:repeat(12, 1fr);--e-con-grid-template-rows:repeat(3, 1fr);--grid-auto-flow:row;}.elementor-7194 .elementor-element.elementor-element-2063365 > .elementor-widget-container{padding:020px 0px 0px 20px;}.elementor-7194 .elementor-element.elementor-element-2063365 .elementor-heading-title{font-family:\"Lexend\", sans-serif;font-weight:600;color:#FFFFFF;}.elementor-7194 .elementor-element.elementor-element-260fae6{grid-column:span 4;grid-row:span 2;}.elementor-7194 .elementor-element.elementor-element-2bbab2b > .elementor-widget-container{margin:-11px 0px 0px 0px;padding:0px 0px 0px 20px;}.elementor-7194 .elementor-element.elementor-element-2bbab2b .elementor-star-rating{font-size:20px;}.elementor-7194 .elementor-element.elementor-element-2bbab2b .elementor-star-rating i:not(:last-of-type){margin-inline-end:8px;}.elementor-7194 .elementor-element.elementor-element-2bbab2b .elementor-star-rating i:before{color:#FFFFFF;}.elementor-7194 .elementor-element.elementor-element-a1a7304{--display:flex;}.elementor-7194 .elementor-element.elementor-element-cb87615{--display:flex;}.elementor-7194 .elementor-element.elementor-element-68373a8{--display:flex;}.elementor-7194 .elementor-element.elementor-element-0a1c6c9{--display:flex;}.elementor-7194 .elementor-element.elementor-element-7421f3e{--n-accordion-title-font-size:1rem;--n-accordion-item-title-space-between:0px;--n-accordion-item-title-distance-from-content:0px;--n-accordion-title-normal-color:var( --e-global-color-primary );--n-accordion-icon-size:15px;--n-accordion-icon-normal-color:var( --e-global-color-accent );}.elementor-7194 .elementor-element.elementor-element-7421f3e > .elementor-widget-container > .e-n-accordion > .e-n-accordion-item > .e-n-accordion-item-title{background-color:#FFFFFF;}:where( .elementor-7194 .elementor-element.elementor-element-7421f3e > .elementor-widget-container > .e-n-accordion > .e-n-accordion-item ) > .e-con{background-color:#FFFFFF;}@media(max-width:1024px){.elementor-7194 .elementor-element.elementor-element-375a301 .elementor-star-rating{font-size:15px;}.elementor-7194 .elementor-element.elementor-element-107f956{--grid-auto-flow:row;}.elementor-7194 .elementor-element.elementor-element-9b9f78d{--grid-auto-flow:row;}.elementor-7194 .elementor-element.elementor-element-2bbab2b .elementor-star-rating{font-size:15px;}}@media(max-width:460px){.elementor-7194 .elementor-element.elementor-element-ca4b0a8 .elementor-heading-title{font-size:20px;}.elementor-7194 .elementor-element.elementor-element-107f956{--e-con-grid-template-columns:repeat(2, 1fr);--grid-auto-flow:row;}.elementor-7194 .elementor-element.elementor-element-c719c11{grid-column:span 6;}.elementor-7194 .elementor-element.elementor-element-82d4d24{grid-column:span 6;}.elementor-7194 .elementor-element.elementor-element-5a3c13e{--margin-top:30px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;}.elementor-7194 .elementor-element.elementor-element-9b9f78d{--e-con-grid-template-columns:repeat(12, 1fr);--e-con-grid-template-rows:60px 30px 1fr;--gap:0px 0px;--row-gap:0px;--column-gap:0px;--grid-auto-flow:row;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-7194 .elementor-element.elementor-element-2063365 > .elementor-widget-container{padding:0px 0px 0px 0px;}.elementor-7194 .elementor-element.elementor-element-2063365{grid-column:span 10;grid-row:span 1;}.elementor-7194 .elementor-element.elementor-element-2063365 .elementor-heading-title{font-size:18px;}.elementor-7194 .elementor-element.elementor-element-260fae6 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-7194 .elementor-element.elementor-element-260fae6{grid-column:span 2;grid-row:span 1;}.elementor-7194 .elementor-element.elementor-element-2bbab2b > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-7194 .elementor-element.elementor-element-2bbab2b{grid-column:span 12;grid-row:span 1;}.elementor-7194 .elementor-element.elementor-element-7421f3e{grid-column:span 12;--n-accordion-item-title-space-between:10px;--n-accordion-item-title-distance-from-content:10px;}}<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"7194\" class=\"elementor elementor-7194 swiper-slide e-loop-item e-loop-item-10816 post-10816 testimonial type-testimonial status-publish hentry\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-02c8ddc elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"02c8ddc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca4b0a8 elementor-widget elementor-widget-heading\" data-id=\"ca4b0a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Wild\u00a0: une exp\u00e9rience client \u00e9volutive et durable<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-375a301 elementor--star-style-star_unicode elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-star-rating\" data-id=\"375a301\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"star-rating.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-star-rating__wrapper\">\n\t\t\t\t\t\t<div class=\"elementor-star-rating\" itemtype=\"http:\/\/schema.org\/Rating\" itemscope=\"\" itemprop=\"reviewRating\">\n\t\t\t\t<i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i>\t\t\t\t<span itemprop=\"ratingValue\" class=\"elementor-screen-only\">Rated 5 out of 5<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-107f956 e-grid e-con-full e-con e-child\" data-id=\"107f956\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-570d127 e-con-full e-flex e-con e-child\" data-id=\"570d127\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-391caa5 elementor-widget elementor-widget-text-editor\" data-id=\"391caa5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"0 0 []\"><strong>The Brand<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9a61694 e-con-full e-flex e-con e-child\" data-id=\"9a61694\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49246b5 elementor-widget elementor-widget-text-editor\" data-id=\"49246b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"0 0 []\"><strong>The Story<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-432ac04 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"432ac04\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c719c11 e-con-full e-flex e-con e-child\" data-id=\"c719c11\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1507ca9 elementor-widget elementor-widget-text-editor\" data-id=\"1507ca9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"0 0 []\"><strong>The Outcome<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-82d4d24 e-con-full e-flex e-con e-child\" data-id=\"82d4d24\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4392afc elementor-widget elementor-widget-text-editor\" data-id=\"4392afc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"0 0 []\"><strong>The Impact<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5a3c13e elementor-hidden-desktop e-flex e-con-boxed e-con e-parent\" data-id=\"5a3c13e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9b9f78d e-grid e-con-full e-con e-child\" data-id=\"9b9f78d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2063365 elementor-widget elementor-widget-heading\" data-id=\"2063365\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Wild\u00a0: une exp\u00e9rience client \u00e9volutive et durable<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bbab2b elementor--star-style-star_unicode elementor-widget elementor-widget-star-rating\" data-id=\"2bbab2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"star-rating.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-star-rating__wrapper\">\n\t\t\t\t\t\t<div class=\"elementor-star-rating\" itemtype=\"http:\/\/schema.org\/Rating\" itemscope=\"\" itemprop=\"reviewRating\">\n\t\t\t\t<i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i>\t\t\t\t<span itemprop=\"ratingValue\" class=\"elementor-screen-only\">Rated 5 out of 5<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7421f3e elementor-widget elementor-widget-n-accordion\" data-id=\"7421f3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1210\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1210\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> The Brand <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1210\" class=\"elementor-element elementor-element-a1a7304 e-con-full e-flex e-con e-child\" data-id=\"a1a7304\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1211\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1211\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> The Story <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1211\" class=\"elementor-element elementor-element-cb87615 e-con-full e-flex e-con e-child\" data-id=\"cb87615\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1212\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1212\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> The Outcome <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1212\" class=\"elementor-element elementor-element-68373a8 e-con-full e-flex e-con e-child\" data-id=\"68373a8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1213\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1213\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> The Impact <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1213\" class=\"elementor-element elementor-element-0a1c6c9 e-flex e-con-boxed e-con e-child\" data-id=\"0a1c6c9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"7194\" class=\"elementor elementor-7194 swiper-slide e-loop-item e-loop-item-10814 post-10814 testimonial type-testimonial status-publish hentry tag-csoutsourcing\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-02c8ddc elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"02c8ddc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca4b0a8 elementor-widget elementor-widget-heading\" data-id=\"ca4b0a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Punkt.\u00a0: une tech minimaliste, une pr\u00e9cision maximale<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-375a301 elementor--star-style-star_unicode elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-star-rating\" data-id=\"375a301\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"star-rating.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-star-rating__wrapper\">\n\t\t\t\t\t\t<div class=\"elementor-star-rating\" itemtype=\"http:\/\/schema.org\/Rating\" itemscope=\"\" itemprop=\"reviewRating\">\n\t\t\t\t<i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i>\t\t\t\t<span itemprop=\"ratingValue\" class=\"elementor-screen-only\">Rated 5 out of 5<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-107f956 e-grid e-con-full e-con e-child\" data-id=\"107f956\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-570d127 e-con-full e-flex e-con e-child\" data-id=\"570d127\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-391caa5 elementor-widget elementor-widget-text-editor\" data-id=\"391caa5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"0 0 []\"><strong>The Brand<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9a61694 e-con-full e-flex e-con e-child\" data-id=\"9a61694\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49246b5 elementor-widget elementor-widget-text-editor\" data-id=\"49246b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"0 0 []\"><strong>The Story<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-432ac04 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"432ac04\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c719c11 e-con-full e-flex e-con e-child\" data-id=\"c719c11\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1507ca9 elementor-widget elementor-widget-text-editor\" data-id=\"1507ca9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"0 0 []\"><strong>The Outcome<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-82d4d24 e-con-full e-flex e-con e-child\" data-id=\"82d4d24\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4392afc elementor-widget elementor-widget-text-editor\" data-id=\"4392afc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"0 0 []\"><strong>The Impact<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5a3c13e elementor-hidden-desktop e-flex e-con-boxed e-con e-parent\" data-id=\"5a3c13e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9b9f78d e-grid e-con-full e-con e-child\" data-id=\"9b9f78d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2063365 elementor-widget elementor-widget-heading\" data-id=\"2063365\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Punkt.\u00a0: une tech minimaliste, une pr\u00e9cision maximale<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bbab2b elementor--star-style-star_unicode elementor-widget elementor-widget-star-rating\" data-id=\"2bbab2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"star-rating.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-star-rating__wrapper\">\n\t\t\t\t\t\t<div class=\"elementor-star-rating\" itemtype=\"http:\/\/schema.org\/Rating\" itemscope=\"\" itemprop=\"reviewRating\">\n\t\t\t\t<i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i>\t\t\t\t<span itemprop=\"ratingValue\" class=\"elementor-screen-only\">Rated 5 out of 5<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7421f3e elementor-widget elementor-widget-n-accordion\" data-id=\"7421f3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1210\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1210\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> The Brand <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1210\" class=\"elementor-element elementor-element-a1a7304 e-con-full e-flex e-con e-child\" data-id=\"a1a7304\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1211\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1211\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> The Story <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1211\" class=\"elementor-element elementor-element-cb87615 e-con-full e-flex e-con e-child\" data-id=\"cb87615\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1212\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1212\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> The Outcome <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1212\" class=\"elementor-element elementor-element-68373a8 e-con-full e-flex e-con e-child\" data-id=\"68373a8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1213\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1213\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> The Impact <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1213\" class=\"elementor-element elementor-element-0a1c6c9 e-flex e-con-boxed e-con e-child\" data-id=\"0a1c6c9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"7194\" class=\"elementor elementor-7194 swiper-slide e-loop-item e-loop-item-10811 post-10811 testimonial type-testimonial status-publish hentry tag-csoutsourcing\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-02c8ddc elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"02c8ddc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca4b0a8 elementor-widget elementor-widget-heading\" data-id=\"ca4b0a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Chilly\u2019s\u00a0: accompagner l&rsquo;essor d&rsquo;un mouvement lifestyle\u200b<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-375a301 elementor--star-style-star_unicode elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-star-rating\" data-id=\"375a301\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"star-rating.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-star-rating__wrapper\">\n\t\t\t\t\t\t<div class=\"elementor-star-rating\" itemtype=\"http:\/\/schema.org\/Rating\" itemscope=\"\" itemprop=\"reviewRating\">\n\t\t\t\t<i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i>\t\t\t\t<span itemprop=\"ratingValue\" class=\"elementor-screen-only\">Rated 5 out of 5<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-107f956 e-grid e-con-full e-con e-child\" data-id=\"107f956\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-570d127 e-con-full e-flex e-con e-child\" data-id=\"570d127\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-391caa5 elementor-widget elementor-widget-text-editor\" data-id=\"391caa5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"0 0 []\"><strong>The Brand<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9a61694 e-con-full e-flex e-con e-child\" data-id=\"9a61694\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49246b5 elementor-widget elementor-widget-text-editor\" data-id=\"49246b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"0 0 []\"><strong>The Story<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-432ac04 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"432ac04\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c719c11 e-con-full e-flex e-con e-child\" data-id=\"c719c11\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1507ca9 elementor-widget elementor-widget-text-editor\" data-id=\"1507ca9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"0 0 []\"><strong>The Outcome<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-82d4d24 e-con-full e-flex e-con e-child\" data-id=\"82d4d24\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4392afc elementor-widget elementor-widget-text-editor\" data-id=\"4392afc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"0 0 []\"><strong>The Impact<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5a3c13e elementor-hidden-desktop e-flex e-con-boxed e-con e-parent\" data-id=\"5a3c13e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9b9f78d e-grid e-con-full e-con e-child\" data-id=\"9b9f78d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2063365 elementor-widget elementor-widget-heading\" data-id=\"2063365\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Chilly\u2019s\u00a0: accompagner l&rsquo;essor d&rsquo;un mouvement lifestyle\u200b<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bbab2b elementor--star-style-star_unicode elementor-widget elementor-widget-star-rating\" data-id=\"2bbab2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"star-rating.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-star-rating__wrapper\">\n\t\t\t\t\t\t<div class=\"elementor-star-rating\" itemtype=\"http:\/\/schema.org\/Rating\" itemscope=\"\" itemprop=\"reviewRating\">\n\t\t\t\t<i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i>\t\t\t\t<span itemprop=\"ratingValue\" class=\"elementor-screen-only\">Rated 5 out of 5<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7421f3e elementor-widget elementor-widget-n-accordion\" data-id=\"7421f3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1210\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1210\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> The Brand <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1210\" class=\"elementor-element elementor-element-a1a7304 e-con-full e-flex e-con e-child\" data-id=\"a1a7304\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1211\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1211\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> The Story <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1211\" class=\"elementor-element elementor-element-cb87615 e-con-full e-flex e-con e-child\" data-id=\"cb87615\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1212\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1212\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> The Outcome <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1212\" class=\"elementor-element elementor-element-68373a8 e-con-full e-flex e-con e-child\" data-id=\"68373a8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1213\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1213\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> The Impact <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1213\" class=\"elementor-element elementor-element-0a1c6c9 e-flex e-con-boxed e-con e-child\" data-id=\"0a1c6c9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\" aria-label=\"Pr\u00e9c\u00e9dent\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-left\"><\/i>\t\t\t<\/div>\n\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\" aria-label=\"Suivant\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-right\"><\/i>\t\t\t<\/div>\n\t\t\t\t\t<div class=\"swiper-pagination\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9c2dfa1 e-flex e-con-boxed e-con e-parent\" data-id=\"9c2dfa1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-bd86ac2 e-con-full e-flex e-con e-child\" data-id=\"bd86ac2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1430759 elementor-widget elementor-widget-heading\" data-id=\"1430759\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Secteurs d'intervention<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7cfd8d4 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"7cfd8d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"text-center mb-12\"><div class=\"text-center mb-12\"><p data-pm-slice=\"0 0 []\">Que vous cherchiez \u00e0 r\u00e9duire le taux de r\u00e9siliation de vos abonnements ou \u00e0 g\u00e9rer des prises de rendez-vous, notre \u00e9quipe exp\u00e9riment\u00e9e est pr\u00eate \u00e0 vous aider.<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6974a3a e-grid e-con-full e-con e-child\" data-id=\"6974a3a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-381bf83 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"381bf83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-shopping-basket\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tD2C et e\u2011commerce\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tGestion fluide des commandes, remboursements rapides, suivi des livraisons et conseils produits d'experts pour le D2C et l'e-commerce. Sur toutes les plateformes, <a href=\"https:\/\/newstel.com\/fr\/service-client-shopify\/\">y compris Shopify<\/a>.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c7b8f2 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"7c7b8f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-cogs\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tSaaS\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tPrise en main simplifi\u00e9e, d\u00e9pannage expert et gestion de compte flexible pour vos produits SaaS.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1369fb9 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"1369fb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-clock\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tServices professionnels\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tGestion des rendez-vous, communication avec vos clients et traitement des documents, pour des processus m\u00e9tier plus simples.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-527be43 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"527be43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-shopping-cart\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tMarketplaces\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tNos services de relation client pour marketplaces couvrent l'assistance aux acheteurs et aux vendeurs ainsi que la r\u00e9solution des litiges, pour renforcer vos op\u00e9rations e-commerce.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35c69e8 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"35c69e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plane\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tVoyage\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tNewstel assure une relation client \u00e0 fort volume, pilot\u00e9e par les SLA, pour le secteur du voyage, avec une assistance continue face \u00e0 la demande saisonni\u00e8re et aux client\u00e8les internationales.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-edc4878 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"edc4878\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-business-time\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tServices B2B\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tDes mod\u00e8les d'assistance structur\u00e9s, avec une gouvernance des escalades, une int\u00e9gration au CRM et des relations clients durables pour les entreprises B2B.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ba644fb e-con-full e-flex e-con e-child\" data-id=\"ba644fb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-fa188b3 e-flex e-con-boxed e-con e-child\" data-id=\"fa188b3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c5965b2 e-con-full e-flex e-con e-child\" data-id=\"c5965b2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d25718c elementor-widget elementor-widget-heading\" data-id=\"d25718c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">De l'analyse au lancement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-657a245 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"657a245\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"text-center mb-12\"><div class=\"text-center mb-12\"><p data-pm-slice=\"0 0 []\"><strong>Comment nous d\u00e9marrons ensemble<\/strong><\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-86eccf2 e-con-full e-flex e-con e-child\" data-id=\"86eccf2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-95cf068 elementor-pagination-type-bullets elementor-arrows-position-inside elementor-pagination-position-outside elementor-widget elementor-widget-loop-carousel\" data-id=\"95cf068\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;template_id&quot;:7345,&quot;slides_to_show&quot;:&quot;1&quot;,&quot;slides_to_show_tablet&quot;:&quot;1&quot;,&quot;_skin&quot;:&quot;post&quot;,&quot;slides_to_show_mobile&quot;:&quot;1&quot;,&quot;slides_to_scroll&quot;:&quot;1&quot;,&quot;edit_handle_selector&quot;:&quot;.elementor-loop-container&quot;,&quot;infinite&quot;:&quot;yes&quot;,&quot;speed&quot;:500,&quot;offset_sides&quot;:&quot;none&quot;,&quot;arrows&quot;:&quot;yes&quot;,&quot;pagination&quot;:&quot;bullets&quot;,&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"loop-carousel.post\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"swiper elementor-loop-container elementor-grid\" role=\"list\" dir=\"ltr\">\n\t\t\t\t<div class=\"swiper-wrapper\" aria-live=\"polite\">\n\t\t<style id=\"loop-7345\">.elementor-7345 .elementor-element.elementor-element-f9bfd3d{--display:flex;--border-radius:20px 20px 20px 20px;--padding-top:30px;--padding-bottom:30px;--padding-left:30px;--padding-right:30px;}.elementor-7345 .elementor-element.elementor-element-f9bfd3d:not(.elementor-motion-effects-element-type-background), .elementor-7345 .elementor-element.elementor-element-f9bfd3d > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-widget-theme-post-title .elementor-heading-title{font-family:var( --e-global-typography-primary-font-family ), sans-serif;font-weight:var( --e-global-typography-primary-font-weight );color:var( --e-global-color-primary );}.elementor-7345 .elementor-element.elementor-element-1db4f36{grid-column:span 12;grid-row:span 1;}.elementor-7345 .elementor-element.elementor-element-1db4f36 .elementor-heading-title{font-family:\"Lexend\", sans-serif;font-size:30px;font-weight:600;}.elementor-7345 .elementor-element.elementor-element-94d3570{--display:grid;--e-con-grid-template-columns:repeat(12, 1fr);--e-con-grid-template-rows:repeat(1, 1fr);--grid-auto-flow:row;}.elementor-widget-theme-post-content{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), sans-serif;font-weight:var( --e-global-typography-text-font-weight );}.elementor-7345 .elementor-element.elementor-element-a8b4a70{grid-column:span 7;grid-row:span 1;font-family:\"Lexend\", sans-serif;font-weight:400;}.elementor-widget-theme-post-featured-image .widget-image-caption{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), sans-serif;font-weight:var( --e-global-typography-text-font-weight );}.elementor-7345 .elementor-element.elementor-element-53e885e{grid-column:span 5;}.elementor-7345 .elementor-element.elementor-element-53e885e img{border-radius:30px 30px 30px 30px;}@media(max-width:1024px){.elementor-7345 .elementor-element.elementor-element-94d3570{--grid-auto-flow:row;}.elementor-7345 .elementor-element.elementor-element-a8b4a70{grid-column:span 12;}}@media(max-width:460px){.elementor-7345 .elementor-element.elementor-element-1db4f36 .elementor-heading-title{font-size:20px;}.elementor-7345 .elementor-element.elementor-element-94d3570{--e-con-grid-template-columns:repeat(1, 1fr);--grid-auto-flow:row;}.elementor-7345 .elementor-element.elementor-element-a8b4a70{font-size:16px;}}<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"7345\" class=\"elementor elementor-7345 swiper-slide e-loop-item e-loop-item-10686 post-10686 process type-process status-publish has-post-thumbnail hentry\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-f9bfd3d e-flex e-con-boxed e-con e-parent\" data-id=\"f9bfd3d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1db4f36 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"1db4f36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">01. Analyse initiale<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-94d3570 e-grid e-con-full e-con e-child\" data-id=\"94d3570\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a8b4a70 elementor-widget elementor-widget-theme-post-content\" data-id=\"a8b4a70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-content.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<p class=\"wp-block-paragraph\">Everything starts with a deep dive into your operational DNA. We meet with your key stakeholders to define the metrics that matter most to your success.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Service Level Agreements:<\/strong> Defining response times, resolution rates, and CSAT targets.<\/li>\n\n\n\n<li><strong>Scope Definition:<\/strong> Mapping out your ticket volumes, active channels, and required agent skill sets.<\/li>\n\n\n\n<li><strong>System Review:<\/strong> Auditing your existing helpdesk and tech stack to ensure a seamless bridge to our team.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53e885e elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"53e885e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"448\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/1-discovery-phase-1024x574.png\" class=\"attachment-large size-large wp-image-10687\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/1-discovery-phase-1024x574.png 1024w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/1-discovery-phase-300x168.png 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/1-discovery-phase-768x431.png 768w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/1-discovery-phase-1536x861.png 1536w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/1-discovery-phase.png 1675w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"7345\" class=\"elementor elementor-7345 swiper-slide e-loop-item e-loop-item-10688 post-10688 process type-process status-publish has-post-thumbnail hentry\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-f9bfd3d e-flex e-con-boxed e-con e-parent\" data-id=\"f9bfd3d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1db4f36 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"1db4f36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">02. Processus et documentation<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-94d3570 e-grid e-con-full e-con e-child\" data-id=\"94d3570\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a8b4a70 elementor-widget elementor-widget-theme-post-content\" data-id=\"a8b4a70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-content.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<p class=\"wp-block-paragraph\">Nous mettons par \u00e9crit les connaissances qui n&rsquo;existent aujourd&rsquo;hui que dans la t\u00eate de vos \u00e9quipes et les transformons en un manuel op\u00e9rationnel \u00e9volutif. Si vous n&rsquo;avez pas encore de processus d\u00e9finis, nous vous aidons \u00e0 les construire de z\u00e9ro.<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Cartographie des processus\u00a0:<\/strong> cr\u00e9ation de flux de travail clairs pour chaque point de contact client et chaque circuit d&rsquo;escalade.<\/li>\n\n\n\n<li><strong>Ton de la marque\u00a0:<\/strong> traduction de votre ton en consignes concr\u00e8tes pour nos conseillers.<\/li>\n\n\n\n<li><strong>Base de connaissances\u00a0:<\/strong> mise \u00e0 jour ou cr\u00e9ation de vos FAQ internes et de la documentation de votre centre d&rsquo;aide.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53e885e elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"53e885e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"448\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/2-workflow-development-1024x573.png\" class=\"attachment-large size-large wp-image-10689\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/2-workflow-development-1024x573.png 1024w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/2-workflow-development-300x168.png 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/2-workflow-development-768x430.png 768w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/2-workflow-development-1536x859.png 1536w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/2-workflow-development.png 1677w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"7345\" class=\"elementor elementor-7345 swiper-slide e-loop-item e-loop-item-10690 post-10690 process type-process status-publish has-post-thumbnail hentry\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-f9bfd3d e-flex e-con-boxed e-con e-parent\" data-id=\"f9bfd3d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1db4f36 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"1db4f36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">03. Int\u00e9gration et formation<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-94d3570 e-grid e-con-full e-con e-child\" data-id=\"94d3570\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a8b4a70 elementor-widget elementor-widget-theme-post-content\" data-id=\"a8b4a70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-content.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<p class=\"wp-block-paragraph\">C&rsquo;est ici que la collaboration devient concr\u00e8te. Nous connectons nos \u00e9quipes \u00e0 vos syst\u00e8mes et lan\u00e7ons la formation intensive \u00e0 votre marque.<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Configuration technique\u00a0:<\/strong> int\u00e9gration directe \u00e0 votre CRM, \u00e0 votre helpdesk (Zendesk, Gorgias, etc.) et \u00e0 vos outils de communication interne comme Slack.<\/li>\n\n\n\n<li><strong>Formation des conseillers :<\/strong> un cycle rigoureux de formation de formateurs, au cours duquel nos conseillers apprennent \u00e0 conna\u00eetre votre produit en profondeur, jusqu&rsquo;\u00e0 \u00eatre impossibles \u00e0 distinguer de votre \u00e9quipe interne.<\/li>\n\n\n\n<li><strong>Tests des syst\u00e8mes\u00a0:<\/strong> des tests complets de bout en bout pour v\u00e9rifier que les flux de donn\u00e9es et les droits d&rsquo;acc\u00e8s sont s\u00e9curis\u00e9s et fonctionnels.<\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53e885e elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"53e885e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"451\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/3-integration-training-1024x577.png\" class=\"attachment-large size-large wp-image-10691\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/3-integration-training-1024x577.png 1024w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/3-integration-training-300x169.png 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/3-integration-training-768x433.png 768w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/3-integration-training-1536x865.png 1536w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/3-integration-training.png 1670w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"7345\" class=\"elementor elementor-7345 swiper-slide e-loop-item e-loop-item-10692 post-10692 process type-process status-publish has-post-thumbnail hentry\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-f9bfd3d e-flex e-con-boxed e-con e-parent\" data-id=\"f9bfd3d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1db4f36 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"1db4f36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">04. Lancement et optimisation<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-94d3570 e-grid e-con-full e-con e-child\" data-id=\"94d3570\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a8b4a70 elementor-widget elementor-widget-theme-post-content\" data-id=\"a8b4a70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-content.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<p class=\"wp-block-paragraph\">We do not just flick a switch and walk away. The first few weeks of any partnership are the most critical for refinement.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Active Monitoring:<\/strong> Real-time oversight from our management team during the initial launch phase.<\/li>\n\n\n\n<li><strong>The Feedback Loop:<\/strong> Weekly QA reviews and adjustments to scripts or workflows based on live customer interactions.<\/li>\n\n\n\n<li><strong>Continuous Growth:<\/strong> Transitioning into a steady state of monthly and quarterly reviews to ensure long-term optimisation and cost efficiency.<\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53e885e elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"53e885e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/4-launch-and-optimisation-1024x576.png\" class=\"attachment-large size-large wp-image-10693\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/4-launch-and-optimisation-1024x576.png 1024w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/4-launch-and-optimisation-300x169.png 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/4-launch-and-optimisation-768x432.png 768w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/4-launch-and-optimisation-1536x864.png 1536w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/4-launch-and-optimisation.png 1672w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\" aria-label=\"Pr\u00e9c\u00e9dent\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-left\"><\/i>\t\t\t<\/div>\n\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\" aria-label=\"Suivant\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-right\"><\/i>\t\t\t<\/div>\n\t\t\t\t\t<div class=\"swiper-pagination\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10485ce elementor-widget__width-auto elementor-align-left elementor-widget elementor-widget-button\" data-id=\"10485ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"#contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">R\u00e9server un premier \u00e9change<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4bc605c e-flex e-con-boxed e-con e-parent\" data-id=\"4bc605c\" data-element_type=\"container\" data-e-type=\"container\" id=\"contact\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c9e2785 elementor-widget elementor-widget-heading\" data-id=\"c9e2785\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">R\u00e9server un premier \u00e9change<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9a4d52 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"f9a4d52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"text-center mb-12\"><div class=\"text-center mb-12\"><p data-pm-slice=\"0 0 []\"><strong>D\u00e9couvrez ce que vous pouvez accomplir avec Newstel<\/strong><\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3eeb2a1 elementor-button-align-start elementor-tablet-button-align-center elementor-mobile-button-align-center elementor-widget elementor-widget-form\" data-id=\"3eeb2a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Suivant&quot;,&quot;step_previous_label&quot;:&quot;Pr\\u00e9c\\u00e9dent&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"cs_outsourcing_form\" aria-label=\"cs_outsourcing_form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"10917\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"3eeb2a1\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Newstel\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNom\u00a0:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tE-mail\u00a0:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_fc59039 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_fc59039\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tT\u00e9l\u00e9phone (facultatif)\u00a0:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_fc59039]\" id=\"form-field-field_fc59039\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Merci d&#039;indiquer l&#039;indicatif de votre pays\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_e138052 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_e138052\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tJe suis int\u00e9ress\u00e9(e) par\u00a0:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-caret-down\"><\/i>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_e138052]\" id=\"form-field-field_e138052\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"Externaliser mon service client\">Externaliser mon service client<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Externaliser d&#039;autres processus m\u00e9tier\">Externaliser d&#039;autres processus m\u00e9tier<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Un emploi chez Newstel\">Un emploi chez Newstel<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Autre\">Autre<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDites-nous comment nous pouvons vous aider\u00a0:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_dd37cde elementor-col-100 recaptcha_v3-bottomright\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_dd37cde\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6LfdKVEtAAAAAFBplo_kHB4ioK48Ds0y19IHIots\" data-type=\"v3\" data-action=\"Form\" data-badge=\"bottomright\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text\">\n\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_40500c2]\" id=\"form-field-field_40500c2\" class=\"elementor-field elementor-size-sm \" style=\"display:none !important;\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-paper-plane\"><\/i>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Envoyer<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7674cfd e-flex e-con-boxed e-con e-parent\" data-id=\"7674cfd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6604403 e-con-full e-flex e-con e-child\" data-id=\"6604403\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9e57e29 elementor-widget elementor-widget-heading\" data-id=\"9e57e29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Services compl\u00e9mentaires de relation client<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-438da7e elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"438da7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>De nombreuses marques qui externalisent leur service client ont aussi besoin d&rsquo;une assistance par live chat, d&rsquo;une expertise des plateformes e-commerce ou d&rsquo;une couverture multilingue.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c126e0b e-grid e-con-boxed e-con e-child\" data-id=\"c126e0b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-882817a e-con-full e-flex e-con e-child\" data-id=\"882817a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7386091 elementor-widget elementor-widget-heading\" data-id=\"7386091\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Live chat <br>externalis\u00e9<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-312e039 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"312e039\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-995aca5 elementor-widget elementor-widget-text-editor\" data-id=\"995aca5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tAidez instantan\u00e9ment vos clients gr\u00e2ce \u00e0 un live chat 24\/7 qui r\u00e9duit les d\u00e9lais de r\u00e9ponse, limite les paniers abandonn\u00e9s et am\u00e9liore la satisfaction client.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6368f90 elementor-widget__width-auto elementor-align-center elementor-widget elementor-widget-button\" data-id=\"6368f90\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"https:\/\/newstel.com\/fr\/chat-service-client\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">D\u00e9couvrir l'offre live chat<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-71a2fd4 e-con-full e-flex e-con e-child\" data-id=\"71a2fd4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3cb2617 elementor-widget elementor-widget-heading\" data-id=\"3cb2617\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Service client Shopify <br>externalis\u00e9<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57c45ae elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"57c45ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df2a538 elementor-widget elementor-widget-text-editor\" data-id=\"df2a538\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tUne assistance e-commerce d\u00e9di\u00e9e aux marques Shopify, avec des conseillers form\u00e9s \u00e0 la gestion des commandes, des retours, des abonnements et des processus propres \u00e0 la plateforme.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38bde4d elementor-widget__width-auto elementor-align-center elementor-widget elementor-widget-button\" data-id=\"38bde4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"https:\/\/newstel.com\/fr\/service-client-shopify\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">D\u00e9couvrir l'offre Shopify<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7655b0f e-con-full e-flex e-con e-child\" data-id=\"7655b0f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-08b63f4 elementor-widget elementor-widget-heading\" data-id=\"08b63f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Service client multilingue externalis\u00e9<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0549c92 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"0549c92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d5b05e elementor-widget elementor-widget-text-editor\" data-id=\"9d5b05e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00c9changez avec vos clients dans la langue de leur choix, gr\u00e2ce \u00e0 des conseillers multilingues form\u00e9s pour offrir un service clair, coh\u00e9rent et adapt\u00e9 \u00e0 chaque culture, sur tous les canaux.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff3ddda elementor-widget__width-auto elementor-align-center elementor-widget elementor-widget-button\" data-id=\"ff3ddda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"https:\/\/newstel.com\/fr\/service-client-multilingue\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">D\u00e9couvrir l'offre multilingue<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-598a13f e-flex e-con-boxed e-con e-parent\" data-id=\"598a13f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1eb4f92 elementor-widget elementor-widget-heading\" data-id=\"1eb4f92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions fr\u00e9quentes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58df38e elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"58df38e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"text-center mb-12\"><div class=\"text-center mb-12\"><p data-pm-slice=\"0 0 []\"><strong>Les r\u00e9ponses \u00e0 vos questions<\/strong><\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40d3663 elementor-widget elementor-widget-heading\" data-id=\"40d3663\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Quelles entreprises accompagnez-vous\u00a0?<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d41b7b5 elementor-widget elementor-widget-n-accordion\" data-id=\"d41b7b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2220\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-2220\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Externaliser son service client, est-ce adapt\u00e9 aux petites entreprises\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2220\" class=\"elementor-element elementor-element-f88b489 e-con-full e-flex e-con e-child\" data-id=\"f88b489\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f3a21fa elementor-widget elementor-widget-text-editor\" data-id=\"f3a21fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Tout \u00e0 fait. Nous travaillons aussi bien avec des start-up et des scale-up qu&rsquo;avec des marques bien \u00e9tablies. Pour les petites entreprises, nous concevons des \u00e9quipes flexibles, dimensionn\u00e9es selon votre volume r\u00e9el de tickets, sans vous imposer un nombre minimum de postes \u00e9lev\u00e9. Vous pouvez d\u00e9marrer avec une petite \u00e9quipe et l&rsquo;agrandir \u00e0 mesure que votre client\u00e8le se d\u00e9veloppe, avec un service client professionnel et sans lourdes charges internes.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2221\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2221\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Travaillez-vous avec les petites comme avec les grandes entreprises\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2221\" class=\"elementor-element elementor-element-014ef04 e-con-full e-flex e-con e-child\" data-id=\"014ef04\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1aea3f3 elementor-widget elementor-widget-text-editor\" data-id=\"1aea3f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Oui. Notre mod\u00e8le s&rsquo;adresse aussi bien aux jeunes entreprises qu&rsquo;aux grands groupes internationaux. Pour les petites structures, nous misons sur une croissance encadr\u00e9e et une couverture flexible. Pour les grandes organisations, nous mettons en place des \u00e9quipes multilingues \u00e9volutives, une gouvernance rigoureuse des SLA et des rapports avanc\u00e9s. Le principe reste le m\u00eame\u00a0: r\u00e9duire les co\u00fbts tout en gardant une ma\u00eetrise totale de la qualit\u00e9.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Externaliser son service client, est-ce adapt\\u00e9 aux petites entreprises\\u00a0?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Tout \\u00e0 fait. Nous travaillons aussi bien avec des start-up et des scale-up qu&rsquo;avec des marques bien \\u00e9tablies. Pour les petites entreprises, nous concevons des \\u00e9quipes flexibles, dimensionn\\u00e9es selon votre volume r\\u00e9el de tickets, sans vous imposer un nombre minimum de postes \\u00e9lev\\u00e9. Vous pouvez d\\u00e9marrer avec une petite \\u00e9quipe et l&rsquo;agrandir \\u00e0 mesure que votre client\\u00e8le se d\\u00e9veloppe, avec un service client professionnel et sans lourdes charges internes.\"}},{\"@type\":\"Question\",\"name\":\"Travaillez-vous avec les petites comme avec les grandes entreprises\\u00a0?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Oui. Notre mod\\u00e8le s&rsquo;adresse aussi bien aux jeunes entreprises qu&rsquo;aux grands groupes internationaux. Pour les petites structures, nous misons sur une croissance encadr\\u00e9e et une couverture flexible. Pour les grandes organisations, nous mettons en place des \\u00e9quipes multilingues \\u00e9volutives, une gouvernance rigoureuse des SLA et des rapports avanc\\u00e9s. Le principe reste le m\\u00eame\\u00a0: r\\u00e9duire les co\\u00fbts tout en gardant une ma\\u00eetrise totale de la qualit\\u00e9.\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b835d30 elementor-widget elementor-widget-heading\" data-id=\"b835d30\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Comment vos services \u00e9voluent-ils avec votre activit\u00e9\u00a0?<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a91f23 elementor-widget elementor-widget-n-accordion\" data-id=\"3a91f23\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-6140\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-6140\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Pouvons-nous commencer \u00e0 temps partiel, puis monter en charge\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-6140\" class=\"elementor-element elementor-element-7302fc1 e-con-full e-flex e-con e-child\" data-id=\"7302fc1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0478bea elementor-widget elementor-widget-text-editor\" data-id=\"0478bea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Oui. Beaucoup de nos clients d\u00e9marrent avec une couverture limit\u00e9e et l&rsquo;\u00e9tendent \u00e0 mesure que leur demande augmente. Nous concevons des \u00e9quipes \u00e9volutives, qui permettent de grandir sans reconstruire tout votre service client. Quand votre volume de tickets progresse, nous ajoutons rapidement des conseillers form\u00e9s, en maintenant les standards de votre marque.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-6141\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-6141\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> En combien de temps pouvez-vous renforcer l'\u00e9quipe\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-6141\" class=\"elementor-element elementor-element-86a8b80 e-flex e-con-boxed e-con e-child\" data-id=\"86a8b80\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5404fc6 elementor-widget elementor-widget-text-editor\" data-id=\"5404fc6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Les d\u00e9lais d\u00e9pendent de vos volumes et des langues n\u00e9cessaires, mais nous pouvons g\u00e9n\u00e9ralement augmenter la capacit\u00e9 en quelques semaines plut\u00f4t qu&rsquo;en plusieurs mois. Gr\u00e2ce \u00e0 des processus de recrutement et de formation structur\u00e9s, nous renfor\u00e7ons rapidement votre \u00e9quipe pour un lancement de produit, les f\u00eates de fin d&rsquo;ann\u00e9e ou les pics saisonniers.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-6142\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-6142\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Pouvons-nous r\u00e9duire l'\u00e9quipe pendant les p\u00e9riodes plus calmes\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-6142\" class=\"elementor-element elementor-element-369b3cd e-flex e-con-boxed e-con e-child\" data-id=\"369b3cd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ed3f17a elementor-widget elementor-widget-text-editor\" data-id=\"ed3f17a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Oui. La capacit\u00e9 modulable est l&rsquo;un des principaux avantages de notre mod\u00e8le. Nous ajustons la couverture selon l&rsquo;\u00e9volution de vos volumes, pour vous \u00e9viter des co\u00fbts internes inutiles pendant les p\u00e9riodes creuses. Cette souplesse est particuli\u00e8rement utile pour l&rsquo;e-commerce, le voyage et les activit\u00e9s saisonni\u00e8res.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Pouvons-nous commencer \\u00e0 temps partiel, puis monter en charge\\u00a0?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Oui. Beaucoup de nos clients d\\u00e9marrent avec une couverture limit\\u00e9e et l&rsquo;\\u00e9tendent \\u00e0 mesure que leur demande augmente. Nous concevons des \\u00e9quipes \\u00e9volutives, qui permettent de grandir sans reconstruire tout votre service client. Quand votre volume de tickets progresse, nous ajoutons rapidement des conseillers form\\u00e9s, en maintenant les standards de votre marque.\"}},{\"@type\":\"Question\",\"name\":\"En combien de temps pouvez-vous renforcer l'\\u00e9quipe\\u00a0?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Les d\\u00e9lais d\\u00e9pendent de vos volumes et des langues n\\u00e9cessaires, mais nous pouvons g\\u00e9n\\u00e9ralement augmenter la capacit\\u00e9 en quelques semaines plut\\u00f4t qu&rsquo;en plusieurs mois. Gr\\u00e2ce \\u00e0 des processus de recrutement et de formation structur\\u00e9s, nous renfor\\u00e7ons rapidement votre \\u00e9quipe pour un lancement de produit, les f\\u00eates de fin d&rsquo;ann\\u00e9e ou les pics saisonniers.\"}},{\"@type\":\"Question\",\"name\":\"Pouvons-nous r\\u00e9duire l'\\u00e9quipe pendant les p\\u00e9riodes plus calmes\\u00a0?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Oui. La capacit\\u00e9 modulable est l&rsquo;un des principaux avantages de notre mod\\u00e8le. Nous ajustons la couverture selon l&rsquo;\\u00e9volution de vos volumes, pour vous \\u00e9viter des co\\u00fbts internes inutiles pendant les p\\u00e9riodes creuses. Cette souplesse est particuli\\u00e8rement utile pour l&rsquo;e-commerce, le voyage et les activit\\u00e9s saisonni\\u00e8res.\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97f823c elementor-widget elementor-widget-heading\" data-id=\"97f823c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Quelle assistance pouvez-vous fournir\u00a0?<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0e4dbd elementor-widget elementor-widget-n-accordion\" data-id=\"c0e4dbd\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2020\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-2020\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Dans quelles langues intervenez-vous\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2020\" class=\"elementor-element elementor-element-d18402f e-flex e-con-boxed e-con e-child\" data-id=\"d18402f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6cf6dc3 elementor-widget elementor-widget-text-editor\" data-id=\"6cf6dc3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Nous proposons une assistance multilingue compl\u00e8te, notamment en anglais, fran\u00e7ais, allemand, italien, espagnol, portugais, turc, n\u00e9erlandais et dans les langues nordiques. D&rsquo;autres langues peuvent \u00eatre ajout\u00e9es selon vos march\u00e9s. Vous pouvez ainsi vous d\u00e9velopper sur de nouveaux territoires sans monter des \u00e9quipes internes distinctes.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2021\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2021\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Quels canaux prenez-vous en charge\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2021\" class=\"elementor-element elementor-element-2eac832 e-flex e-con-boxed e-con e-child\" data-id=\"2eac832\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68434f3 elementor-widget elementor-widget-text-editor\" data-id=\"68434f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Nous offrons une exp\u00e9rience r\u00e9ellement omnicanale\u00a0: t\u00e9l\u00e9phone, e-mail, live chat, messageries des r\u00e9seaux sociaux, WhatsApp et chat int\u00e9gr\u00e9 \u00e0 votre application ou \u00e0 votre site. Nous nous connectons directement \u00e0 vos plateformes de helpdesk, comme Zendesk, Gorgias et Freshdesk, pour un ton coh\u00e9rent avec votre marque dans chaque conversation.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2022\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2022\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Proposez-vous des chatbots ou des voicebots IA\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2022\" class=\"elementor-element elementor-element-175e01c e-flex e-con-boxed e-con e-child\" data-id=\"175e01c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30d98ef elementor-widget elementor-widget-text-editor\" data-id=\"30d98ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Oui. Nous accompagnons la mise en place de chatbots et de solutions vocales IA dans le cadre d&rsquo;une strat\u00e9gie d&rsquo;exp\u00e9rience client plus large. L&rsquo;IA traite efficacement les demandes de premier niveau et les t\u00e2ches r\u00e9p\u00e9titives, tandis que nos conseillers prennent le relais pour les \u00e9changes complexes ou sensibles. Nous privil\u00e9gions une int\u00e9gration pragmatique de l&rsquo;IA, qui fait gagner du temps sans sacrifier la dimension humaine de votre marque.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2023\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2023\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Pouvez-vous accompagner une entreprise qui n'a pas encore de processus de service client\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2023\" class=\"elementor-element elementor-element-36cbfc9 e-flex e-con-boxed e-con e-child\" data-id=\"36cbfc9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b8c7cc elementor-widget elementor-widget-text-editor\" data-id=\"1b8c7cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Oui. Beaucoup de clients arrivent avec des processus d\u00e9j\u00e0 \u00e9tablis, mais nous travaillons aussi avec des entreprises en croissance qui doivent poser les bases. Nous pouvons recommander et d\u00e9ployer un outil de helpdesk, concevoir les flux de traitement des tickets, cr\u00e9er une base de connaissances et d\u00e9finir les proc\u00e9dures d&rsquo;escalade. Vous disposez ainsi d\u00e8s le d\u00e9part d&rsquo;une organisation capable d&rsquo;\u00e9voluer.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2024\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2024\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Pouvez-vous g\u00e9rer les remboursements et les modifications de compte\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2024\" class=\"elementor-element elementor-element-a47a5b7 e-flex e-con-boxed e-con e-child\" data-id=\"a47a5b7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9ae4a26 elementor-widget elementor-widget-text-editor\" data-id=\"9ae4a26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Oui. Nous pouvons g\u00e9rer les remboursements, les mises \u00e0 jour de compte et les questions de facturation une fois les acc\u00e8s aux syst\u00e8mes et les circuits de validation mis en place. Pendant la phase de d\u00e9marrage, nous d\u00e9finissons des niveaux d&rsquo;autorisation clairs et des garde-fous de conformit\u00e9, pour que les actions sensibles soient trait\u00e9es en toute s\u00e9curit\u00e9 et dans le respect de vos r\u00e8gles internes.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2025\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2025\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Proposez-vous une assistance 24\/7\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2025\" class=\"elementor-element elementor-element-8135714 e-flex e-con-boxed e-con e-child\" data-id=\"8135714\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eaba302 elementor-widget elementor-widget-text-editor\" data-id=\"eaba302\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Oui. Une couverture 24\/7 est possible selon votre activit\u00e9 et vos zones g\u00e9ographiques. Nous concevons nos plages de couverture autour de votre client\u00e8le, plut\u00f4t que de vous imposer des horaires fixes et rigides.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2026\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2026\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Avec quels outils travaillez-vous\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2026\" class=\"elementor-element elementor-element-e06330f e-flex e-con-boxed e-con e-child\" data-id=\"e06330f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e22ff6d elementor-widget elementor-widget-text-editor\" data-id=\"e22ff6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Nous travaillons dans votre environnement existant\u00a0: plateformes de helpdesk comme Zendesk, Gorgias et Freshdesk, mais aussi CRM, solutions VoIP et outils internes comme Slack ou Teams. Si vous n&rsquo;avez pas encore d&rsquo;outil, nous pouvons vous recommander les solutions adapt\u00e9es \u00e0 votre croissance, plut\u00f4t qu&rsquo;une plateforme superflue. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Dans quelles langues intervenez-vous\\u00a0?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Nous proposons une assistance multilingue compl\\u00e8te, notamment en anglais, fran\\u00e7ais, allemand, italien, espagnol, portugais, turc, n\\u00e9erlandais et dans les langues nordiques. D&rsquo;autres langues peuvent \\u00eatre ajout\\u00e9es selon vos march\\u00e9s. Vous pouvez ainsi vous d\\u00e9velopper sur de nouveaux territoires sans monter des \\u00e9quipes internes distinctes.\"}},{\"@type\":\"Question\",\"name\":\"Quels canaux prenez-vous en charge\\u00a0?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Nous offrons une exp\\u00e9rience r\\u00e9ellement omnicanale\\u00a0: t\\u00e9l\\u00e9phone, e-mail, live chat, messageries des r\\u00e9seaux sociaux, WhatsApp et chat int\\u00e9gr\\u00e9 \\u00e0 votre application ou \\u00e0 votre site. Nous nous connectons directement \\u00e0 vos plateformes de helpdesk, comme Zendesk, Gorgias et Freshdesk, pour un ton coh\\u00e9rent avec votre marque dans chaque conversation.\"}},{\"@type\":\"Question\",\"name\":\"Proposez-vous des chatbots ou des voicebots IA\\u00a0?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Oui. Nous accompagnons la mise en place de chatbots et de solutions vocales IA dans le cadre d&rsquo;une strat\\u00e9gie d&rsquo;exp\\u00e9rience client plus large. L&rsquo;IA traite efficacement les demandes de premier niveau et les t\\u00e2ches r\\u00e9p\\u00e9titives, tandis que nos conseillers prennent le relais pour les \\u00e9changes complexes ou sensibles. Nous privil\\u00e9gions une int\\u00e9gration pragmatique de l&rsquo;IA, qui fait gagner du temps sans sacrifier la dimension humaine de votre marque.\"}},{\"@type\":\"Question\",\"name\":\"Pouvez-vous accompagner une entreprise qui n'a pas encore de processus de service client\\u00a0?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Oui. Beaucoup de clients arrivent avec des processus d\\u00e9j\\u00e0 \\u00e9tablis, mais nous travaillons aussi avec des entreprises en croissance qui doivent poser les bases. Nous pouvons recommander et d\\u00e9ployer un outil de helpdesk, concevoir les flux de traitement des tickets, cr\\u00e9er une base de connaissances et d\\u00e9finir les proc\\u00e9dures d&rsquo;escalade. Vous disposez ainsi d\\u00e8s le d\\u00e9part d&rsquo;une organisation capable d&rsquo;\\u00e9voluer.\"}},{\"@type\":\"Question\",\"name\":\"Pouvez-vous g\\u00e9rer les remboursements et les modifications de compte\\u00a0?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Oui. Nous pouvons g\\u00e9rer les remboursements, les mises \\u00e0 jour de compte et les questions de facturation une fois les acc\\u00e8s aux syst\\u00e8mes et les circuits de validation mis en place. Pendant la phase de d\\u00e9marrage, nous d\\u00e9finissons des niveaux d&rsquo;autorisation clairs et des garde-fous de conformit\\u00e9, pour que les actions sensibles soient trait\\u00e9es en toute s\\u00e9curit\\u00e9 et dans le respect de vos r\\u00e8gles internes.\"}},{\"@type\":\"Question\",\"name\":\"Proposez-vous une assistance 24\\\/7\\u00a0?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Oui. Une couverture 24\\\/7 est possible selon votre activit\\u00e9 et vos zones g\\u00e9ographiques. Nous concevons nos plages de couverture autour de votre client\\u00e8le, plut\\u00f4t que de vous imposer des horaires fixes et rigides.\"}},{\"@type\":\"Question\",\"name\":\"Avec quels outils travaillez-vous\\u00a0?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Nous travaillons dans votre environnement existant\\u00a0: plateformes de helpdesk comme Zendesk, Gorgias et Freshdesk, mais aussi CRM, solutions VoIP et outils internes comme Slack ou Teams. Si vous n&rsquo;avez pas encore d&rsquo;outil, nous pouvons vous recommander les solutions adapt\\u00e9es \\u00e0 votre croissance, plut\\u00f4t qu&rsquo;une plateforme superflue.\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e818f38 elementor-widget elementor-widget-heading\" data-id=\"e818f38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Comment assurez-vous le contr\u00f4le qualit\u00e9 de vos services\u00a0?<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58f1b42 elementor-widget elementor-widget-n-accordion\" data-id=\"58f1b42\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-9320\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-9320\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Comment fonctionne votre contr\u00f4le qualit\u00e9\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9320\" class=\"elementor-element elementor-element-5ce4552 e-flex e-con-boxed e-con e-child\" data-id=\"5ce4552\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5dcbb93 elementor-widget elementor-widget-text-editor\" data-id=\"5dcbb93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Le contr\u00f4le qualit\u00e9 est permanent, pas ponctuel. Notre dispositif comprend des grilles d&rsquo;\u00e9valuation, des s\u00e9ances de calibrage des appels, des revues de tickets et un coaching structur\u00e9 des conseillers. Il s&rsquo;appuie sur le suivi des SLA et des tableaux de bord de performance automatis\u00e9s, pour corriger rapidement les \u00e9carts tout en vous laissant une visibilit\u00e9 compl\u00e8te.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-9321\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-9321\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Comment respectez-vous les accords de niveau de service (SLA)\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9321\" class=\"elementor-element elementor-element-a4fecf3 e-flex e-con-boxed e-con e-child\" data-id=\"a4fecf3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ae5ab9 elementor-widget elementor-widget-text-editor\" data-id=\"1ae5ab9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Nous d\u00e9finissons vos objectifs de SLA pendant la phase de d\u00e9marrage et les suivons en temps r\u00e9el. Nos tableaux de bord et notre contr\u00f4le qualit\u00e9 permettent de tenir durablement les d\u00e9lais de r\u00e9ponse, les taux de r\u00e9solution et les objectifs de CSAT. Nous ne promettons pas plus de capacit\u00e9 que nous ne pouvons en fournir\u00a0: nous construisons des mod\u00e8les que nous savons tenir de fa\u00e7on fiable.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-9322\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-9322\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Comment maintenez-vous la qualit\u00e9 dans la dur\u00e9e\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9322\" class=\"elementor-element elementor-element-b564911 e-flex e-con-boxed e-con e-child\" data-id=\"b564911\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0b79419 elementor-widget elementor-widget-text-editor\" data-id=\"0b79419\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Nous maintenons un haut niveau d&rsquo;exigence gr\u00e2ce \u00e0 un contr\u00f4le qualit\u00e9 hebdomadaire, des \u00e9coutes d&rsquo;appels, des audits de tickets et un coaching structur\u00e9. S&rsquo;y ajoutent des revues d&rsquo;activit\u00e9 mensuelles et trimestrielles d\u00e9taill\u00e9es, pour optimiser votre service en continu.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Comment fonctionne votre contr\\u00f4le qualit\\u00e9\\u00a0?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Le contr\\u00f4le qualit\\u00e9 est permanent, pas ponctuel. Notre dispositif comprend des grilles d&rsquo;\\u00e9valuation, des s\\u00e9ances de calibrage des appels, des revues de tickets et un coaching structur\\u00e9 des conseillers. Il s&rsquo;appuie sur le suivi des SLA et des tableaux de bord de performance automatis\\u00e9s, pour corriger rapidement les \\u00e9carts tout en vous laissant une visibilit\\u00e9 compl\\u00e8te.\"}},{\"@type\":\"Question\",\"name\":\"Comment respectez-vous les accords de niveau de service (SLA)\\u00a0?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Nous d\\u00e9finissons vos objectifs de SLA pendant la phase de d\\u00e9marrage et les suivons en temps r\\u00e9el. Nos tableaux de bord et notre contr\\u00f4le qualit\\u00e9 permettent de tenir durablement les d\\u00e9lais de r\\u00e9ponse, les taux de r\\u00e9solution et les objectifs de CSAT. Nous ne promettons pas plus de capacit\\u00e9 que nous ne pouvons en fournir\\u00a0: nous construisons des mod\\u00e8les que nous savons tenir de fa\\u00e7on fiable.\"}},{\"@type\":\"Question\",\"name\":\"Comment maintenez-vous la qualit\\u00e9 dans la dur\\u00e9e\\u00a0?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Nous maintenons un haut niveau d&rsquo;exigence gr\\u00e2ce \\u00e0 un contr\\u00f4le qualit\\u00e9 hebdomadaire, des \\u00e9coutes d&rsquo;appels, des audits de tickets et un coaching structur\\u00e9. S&rsquo;y ajoutent des revues d&rsquo;activit\\u00e9 mensuelles et trimestrielles d\\u00e9taill\\u00e9es, pour optimiser votre service en continu.\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0365ea1 elementor-widget elementor-widget-heading\" data-id=\"0365ea1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Autres questions<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9bb99a8 elementor-widget elementor-widget-n-accordion\" data-id=\"9bb99a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1630\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1630\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Quelles \u00e9conomies l'externalisation permet-elle de r\u00e9aliser\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1630\" class=\"elementor-element elementor-element-33e712b e-flex e-con-boxed e-con e-child\" data-id=\"33e712b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d53c32a elementor-widget elementor-widget-text-editor\" data-id=\"d53c32a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Les \u00e9conomies varient selon l&rsquo;organisation retenue, mais nos clients r\u00e9duisent g\u00e9n\u00e9ralement leurs co\u00fbts jusqu&rsquo;\u00e0 30\u00a0% par rapport \u00e0 un mod\u00e8le interne enti\u00e8rement onshore. Ce gain vient de l&rsquo;efficacit\u00e9 op\u00e9rationnelle, de la flexibilit\u00e9 des effectifs et de la suppression des frais internes, avec un contr\u00f4le qualit\u00e9 rigoureux.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1631\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1631\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Mes clients sauront-ils que mon service client est externalis\u00e9\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1631\" class=\"elementor-element elementor-element-2ab5771 e-flex e-con-boxed e-con e-child\" data-id=\"2ab5771\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cfe4371 elementor-widget elementor-widget-text-editor\" data-id=\"cfe4371\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Non. Nos conseillers travaillent comme le prolongement naturel de votre \u00e9quipe. Nous alignons notre ton, notre documentation et nos proc\u00e9dures d&rsquo;escalade sur vos standards internes. Pour vos clients, l&rsquo;exp\u00e9rience est parfaitement int\u00e9gr\u00e9e et fid\u00e8le \u00e0 votre marque.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1632\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1632\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Combien de temps dure la phase de d\u00e9marrage\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1632\" class=\"elementor-element elementor-element-738c944 e-flex e-con-boxed e-con e-child\" data-id=\"738c944\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c9e9fbb elementor-widget elementor-widget-text-editor\" data-id=\"c9e9fbb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">La plupart des services peuvent d\u00e9marrer en quelques semaines, selon leur complexit\u00e9. Le processus est rigoureux mais rapide\u00a0: cadrage, alignement de la documentation, int\u00e9gration des syst\u00e8mes, formation et lancement accompagn\u00e9.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Quelles \\u00e9conomies l'externalisation permet-elle de r\\u00e9aliser\\u00a0?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Les \\u00e9conomies varient selon l&rsquo;organisation retenue, mais nos clients r\\u00e9duisent g\\u00e9n\\u00e9ralement leurs co\\u00fbts jusqu&rsquo;\\u00e0 30\\u00a0% par rapport \\u00e0 un mod\\u00e8le interne enti\\u00e8rement onshore. Ce gain vient de l&rsquo;efficacit\\u00e9 op\\u00e9rationnelle, de la flexibilit\\u00e9 des effectifs et de la suppression des frais internes, avec un contr\\u00f4le qualit\\u00e9 rigoureux.\"}},{\"@type\":\"Question\",\"name\":\"Mes clients sauront-ils que mon service client est externalis\\u00e9\\u00a0?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Non. Nos conseillers travaillent comme le prolongement naturel de votre \\u00e9quipe. Nous alignons notre ton, notre documentation et nos proc\\u00e9dures d&rsquo;escalade sur vos standards internes. Pour vos clients, l&rsquo;exp\\u00e9rience est parfaitement int\\u00e9gr\\u00e9e et fid\\u00e8le \\u00e0 votre marque.\"}},{\"@type\":\"Question\",\"name\":\"Combien de temps dure la phase de d\\u00e9marrage\\u00a0?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"La plupart des services peuvent d\\u00e9marrer en quelques semaines, selon leur complexit\\u00e9. Le processus est rigoureux mais rapide\\u00a0: cadrage, alignement de la documentation, int\\u00e9gration des syst\\u00e8mes, formation et lancement accompagn\\u00e9.\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Externalisation du service client qui prot\u00e8ge votre marque Newstel assure un service client externalis\u00e9 et multilingue de haut niveau, qui r\u00e9duit fortement vos frais de fonctionnement sans diluer l&rsquo;identit\u00e9 de votre marque. R\u00e9server une consultation gratuite Pr\u00e9sence internationale\u00a0: assistance 24\/7 dans 12 langues et 95 pays. Ma\u00eetrise des co\u00fbts\u00a0: jusqu&rsquo;\u00e0 30\u00a0% d&rsquo;\u00e9conomies par rapport \u00e0 [&hellip;]<\/p>\n","protected":false},"author":36,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10917","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Externalisation du service client | Newstel<\/title>\n<meta name=\"description\" content=\"Externalisation du service client\u00a0: conseillers multilingues sur tous vos canaux, d\u00e9marrage rapide et tarifs transparents pour r\u00e9duire vos co\u00fbts.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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