{"id":10966,"date":"2026-05-20T13:22:50","date_gmt":"2026-05-20T13:22:50","guid":{"rendered":"https:\/\/newstel.com\/service-client-e-commerce-externalise\/"},"modified":"2026-11-12T09:14:13","modified_gmt":"2026-11-12T09:14:13","slug":"service-client-e-commerce","status":"publish","type":"page","link":"https:\/\/newstel.com\/fr\/service-client-e-commerce\/","title":{"rendered":"Service client e-commerce externalis\u00e9"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10966\" class=\"elementor elementor-10966 elementor-8049\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9de7946 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"9de7946\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-36c600d\" data-id=\"36c600d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23eff71 e-flex e-con-boxed e-con e-parent\" data-id=\"23eff71\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a2178f8 e-con-full e-flex e-con e-child\" data-id=\"a2178f8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce95f2e elementor-widget elementor-widget-heading\" data-id=\"ce95f2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Externalisation du service client e-commerce <span style=\"color:#FC6464\">qui grandit avec vous<\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af10010 elementor-widget elementor-widget-text-editor\" data-id=\"af10010\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"0\" data-end=\"137\">Un service client pour les marques e-commerce qui veulent des r\u00e9ponses plus rapides, des clients plus satisfaits et une capacit\u00e9 \u00e9volutive, sans perdre la dimension humaine.<\/p><p data-start=\"139\" data-end=\"299\">Newstel assure votre SAV externalis\u00e9 sur le live chat, l&rsquo;e-mail, le t\u00e9l\u00e9phone et les r\u00e9seaux sociaux, avec une organisation flexible, pens\u00e9e pour l&rsquo;e-commerce d&rsquo;aujourd&rsquo;hui.<\/p><p data-start=\"301\" data-end=\"473\" data-is-last-node=\"\" data-is-only-node=\"\">Que vous soyez en pleine croissance, face \u00e0 une demande saisonni\u00e8re ou en qu\u00eate d&rsquo;une meilleure fid\u00e9lisation, nos \u00e9quipes form\u00e9es \u00e0 l&rsquo;e-commerce s&rsquo;int\u00e8grent directement \u00e0 vos processus et \u00e0 vos parcours clients.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2fb32f2 elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"2fb32f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"#contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">R\u00e9server un premier \u00e9change<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-188275c e-con-full e-flex e-con e-child\" data-id=\"188275c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fae2d66 elementor-widget elementor-widget-image\" data-id=\"fae2d66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-ecommerce-operations-workspace.webp\" class=\"attachment-large size-large wp-image-9173\" alt=\"Ecommerce support team working beside a packing station with customer service dashboards, parcels and shipping materials.\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-ecommerce-operations-workspace.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-ecommerce-operations-workspace-300x300.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-ecommerce-operations-workspace-150x150.webp 150w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-ecommerce-operations-workspace-768x768.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-16eae17 e-flex e-con-boxed e-con e-parent\" data-id=\"16eae17\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d153267 e-grid e-con-boxed e-con e-child\" data-id=\"d153267\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a713121 e-con-full e-flex e-con e-child\" data-id=\"a713121\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-033b2fe elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"033b2fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-clock\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tCouverture 24\/7\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ce2c430 e-con-full e-flex e-con e-child\" data-id=\"ce2c430\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c56322 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"9c56322\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-check-circle\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tInt\u00e9gration helpdesk\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-23f8d72 e-con-full e-flex e-con e-child\" data-id=\"23f8d72\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24654cf elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"24654cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-dollar-sign\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tCapacit\u00e9 modulable\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ecd2ac1 e-con-full e-flex e-con e-child\" data-id=\"ecd2ac1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-80ce36d elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"80ce36d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-shield-alt\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tConformit\u00e9 RGPD\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-492f338 e-flex e-con-boxed e-con e-parent\" data-id=\"492f338\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8faf3c5 e-con-full e-flex e-con e-child\" data-id=\"8faf3c5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5606501 elementor-hidden-mobile elementor-widget elementor-widget-heading\" data-id=\"5606501\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pourquoi les grandes marques e-commerce <br> externalisent leur service client<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d7bb274 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"d7bb274\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pourquoi les grandes marques e-commerce externalisent leur service client<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41ff2a8 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"41ff2a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tG\u00e9rer en interne le service client d&rsquo;une boutique en ligne devient plus difficile \u00e0 mesure qu&rsquo;elle grandit.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6e90180 about e-con-full e-flex e-con e-child\" data-id=\"6e90180\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-94c718f e-con-full e-flex e-con e-child\" data-id=\"94c718f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b5b3132 elementor-hidden-mobile elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"b5b3132\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"512\" height=\"1024\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/05\/jonas-portrait-monochrome-512x1024.webp\" class=\"attachment-large size-large wp-image-7805\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/05\/jonas-portrait-monochrome-512x1024.webp 512w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/05\/jonas-portrait-monochrome-150x300.webp 150w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/05\/jonas-portrait-monochrome-768x1536.webp 768w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/05\/jonas-portrait-monochrome.webp 887w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4955e02 elementor-hidden-desktop elementor-widget elementor-widget-image\" data-id=\"4955e02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/1544468670882.jpg\" class=\"attachment-large size-large wp-image-7627\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/1544468670882.jpg 500w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/1544468670882-300x300.jpg 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/1544468670882-150x150.jpg 150w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e356f65 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"e356f65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"text-center mb-12\"><div class=\"text-center mb-12\"><p data-pm-slice=\"0 0 []\"><strong>Fondateur\u00a0:<\/strong> Jonas Fandrey<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bdbdf84 e-con-full e-flex e-con e-child\" data-id=\"bdbdf84\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fd20f1c elementor-widget elementor-widget-text-editor\" data-id=\"fd20f1c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les clients attendent d\u00e9sormais des r\u00e9ponses quasi imm\u00e9diates sur plusieurs canaux. Dans le m\u00eame temps, les \u00e9quipes doivent g\u00e9rer remboursements, suivi des commandes, probl\u00e8mes de livraison, abonnements, live chat et SAV, sans ralentir l&rsquo;exp\u00e9rience client.<\/p><p>Pour beaucoup de marques e-commerce, d\u00e9velopper un service client interne devient co\u00fbteux, complexe \u00e0 organiser et difficile \u00e0 piloter de fa\u00e7on homog\u00e8ne en p\u00e9riode de croissance.<\/p><p>Un service client d\u00e9faillant ne fait pas que des m\u00e9contents. Il p\u00e8se sur la fid\u00e9lisation, le taux de r\u00e9achat, les avis et la valeur client \u00e0 long terme.<\/p><p>Newstel agit comme le prolongement de votre activit\u00e9 e-commerce, avec des \u00e9quipes externalis\u00e9es qui connaissent les processus de la vente en ligne, les attentes des clients et le fonctionnement d&rsquo;une boutique.<\/p><p>Pourquoi les marques externalisent avec Newstel\u00a0:<\/p><ul><li><strong>Live chat, e-mail et r\u00e9seaux sociaux<\/strong> &#8211; Une assistance multicanale g\u00e9r\u00e9e par une seule \u00e9quipe sp\u00e9cialis\u00e9e dans l&rsquo;e-commerce.<\/li><li><strong>Conseillers form\u00e9s \u00e0 l&rsquo;e-commerce<\/strong> &#8211; Une exp\u00e9rience des commandes, des remboursements, des abonnements et des processus clients.<\/li><li><strong>Renfort flexible en haute saison<\/strong> &#8211; Une couverture renforc\u00e9e pendant les lancements, les soldes et les pics saisonniers.<\/li><li><strong>\u00c9quipe internationale coordonn\u00e9e<\/strong> &#8211; Une organisation structur\u00e9e, une communication claire et un suivi rigoureux.<\/li><li><strong>Rapports transparents et pilotage des SLA<\/strong> &#8211; Une vision claire des d\u00e9lais de r\u00e9ponse, de la performance et de la qualit\u00e9 de service.<\/li><li><strong>\u00c9changes avant tout humains<\/strong> &#8211; Des conversations naturelles qui am\u00e9liorent la satisfaction et la fid\u00e9lit\u00e9.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6828172 e-flex e-con-boxed e-con e-parent\" data-id=\"6828172\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e6068f4 elementor-widget elementor-widget-heading\" data-id=\"e6068f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pourquoi les marques e-commerce choisissent Newstel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0725f2d elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"0725f2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Newstel met \u00e0 votre disposition des \u00e9quipes d\u00e9di\u00e9es \u00e0 l&rsquo;e-commerce, organis\u00e9es autour de l&rsquo;exp\u00e9rience client, de la rigueur op\u00e9rationnelle et de la fid\u00e9lisation \u00e0 long terme.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-12944c1 e-grid e-con-full e-con e-child\" data-id=\"12944c1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f56baff elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"f56baff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-shopping-cart\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tSp\u00e9cialisation e\u2011commerce\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tNos \u00e9quipes sont form\u00e9es aux processus r\u00e9els de la vente en ligne, aux parcours clients et \u00e0 la gestion des commandes.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39afb83 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"39afb83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-bolt\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tRenfort rapide\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tAugmentez rapidement la couverture lors des lancements de produits, des promotions et des pics de demande saisonniers.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-379ac67 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"379ac67\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-network-wired\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tCouverture multicanale\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tLive chat, e-mail, messageries sociales et t\u00e9l\u00e9phone, g\u00e9r\u00e9s par une seule \u00e9quipe int\u00e9gr\u00e9e.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38becfd elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"38becfd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-dollar-sign\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tCo\u00fbts op\u00e9rationnels r\u00e9duits\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tAll\u00e9gez le co\u00fbt du recrutement, de l'int\u00e9gration, de la formation et du management d'\u00e9quipes internes.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54d1855 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"54d1855\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-comment-dollar\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tPriorit\u00e9 \u00e0 la fid\u00e9lisation\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tUne assistance pens\u00e9e pour am\u00e9liorer la satisfaction client, les achats r\u00e9p\u00e9t\u00e9s et l'attachement \u00e0 votre marque.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b2f061f elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"b2f061f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-globe-americas\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tFormules flexibles\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tChoisissez une \u00e9quipe d\u00e9di\u00e9e, mutualis\u00e9e ou hybride, selon votre activit\u00e9.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3a56fc3 e-grid e-con-full e-con e-child\" data-id=\"3a56fc3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-85d6ecf elementor-widget elementor-widget-heading\" data-id=\"85d6ecf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Ce qu'une meilleure relation client e-commerce change<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e16138 elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"6e16138\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Une assistance pens\u00e9e pour une croissance e-commerce durable.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a76f727 elementor-hidden-mobile elementor-hidden-tablet elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a76f727\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd68d7d elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"dd68d7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Un bon service client ne se limite pas \u00e0 traiter des tickets. Il prot\u00e8ge votre chiffre d&rsquo;affaires, am\u00e9liore la fid\u00e9lisation et fluidifie l&rsquo;exp\u00e9rience sur l&rsquo;ensemble du parcours client.<\/p><p>Newstel aide les marques e-commerce \u00e0 all\u00e9ger la pression op\u00e9rationnelle tout en raccourcissant les d\u00e9lais de r\u00e9ponse et en renfor\u00e7ant la satisfaction client et la r\u00e9gularit\u00e9 du service pendant les phases de croissance.<\/p><p>En nous int\u00e9grant directement \u00e0 vos processus, vos plateformes et vos canaux, nous permettons aux marques de d\u00e9velopper leur service client sans sacrifier la qualit\u00e9, la rapidit\u00e9 ni la dimension humaine.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d48086 elementor-widget__width-auto elementor-align-left elementor-widget elementor-widget-button\" data-id=\"3d48086\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"#contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">R\u00e9server une consultation gratuite<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e968a12 e-flex e-con-boxed e-con e-child\" data-id=\"e968a12\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-927e97b e-flex e-con-boxed e-con e-child\" data-id=\"927e97b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0712c53 elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"0712c53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Un mod\u00e8le d'externalisation du SAV e-commerce plus r\u00e9fl\u00e9chi<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-788ac5f elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"788ac5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La plupart des prestataires de service client e-commerce ne regardent que le volume de tickets. Newstel associe des \u00e9quipes form\u00e9es \u00e0 la vente en ligne \u00e0 une organisation flexible, centr\u00e9e sur la fid\u00e9lisation et l&rsquo;exp\u00e9rience client.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d4db313 e-grid e-con-full e-con e-child\" data-id=\"d4db313\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ca85edd e-flex e-con-boxed e-con e-child\" data-id=\"ca85edd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d1662c2 elementor-widget elementor-widget-heading\" data-id=\"d1662c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Les centres d'appels e-commerce classiques<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bedf3f5 elementor-widget elementor-widget-icon-box\" data-id=\"bedf3f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tLes difficult\u00e9s op\u00e9rationnelles que rencontrent souvent les marques e-commerce\u00a0:\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e4fbfc elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"0e4fbfc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-file-alt\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tDes conseillers g\u00e9n\u00e9ralistes\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tPeu de connaissances e-commerce et une qualit\u00e9 de service irr\u00e9guli\u00e8re.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ae5948 elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"0ae5948\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-door-closed\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tDes contrats longs et rigides\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tDes formules fig\u00e9es, qui peinent \u00e0 suivre les variations de la demande.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea4da1d elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"ea4da1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-dizzy\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tUn turnover \u00e9lev\u00e9\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tDes changements fr\u00e9quents de conseillers, qui rendent l'exp\u00e9rience client incoh\u00e9rente.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-427fa14 elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"427fa14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-language\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tDes conversations script\u00e9es\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tDes \u00e9changes robotiques qui nuisent \u00e0 la confiance et \u00e0 la satisfaction des clients.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a41b37 elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"5a41b37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-cogs\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tUne ma\u00eetrise limit\u00e9e des outils e-commerce\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tUne compr\u00e9hension superficielle des processus Shopify et du fonctionnement d'une boutique en ligne.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b29d079 elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"b29d079\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-calendar-times\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tUne assistance uniquement r\u00e9active\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tUn service centr\u00e9 sur les tickets plut\u00f4t que sur la fid\u00e9lisation \u00e0 long terme.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9318675 e-con-full e-flex e-con e-child\" data-id=\"9318675\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-722d912 elementor-widget elementor-widget-heading\" data-id=\"722d912\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Le service client e-commerce Newstel<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70c9eb0 elementor-widget elementor-widget-icon-box\" data-id=\"70c9eb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tComment Newstel aide les marques e-commerce \u00e0 faire grandir leur service client dans de meilleures conditions\u00a0:\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-874f296 elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"874f296\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-clipboard\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tDes \u00e9quipes form\u00e9es \u00e0 l'e-commerce\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tDes conseillers qui connaissent les processus et les parcours clients propres \u00e0 la vente en ligne.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc275f5 elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"bc275f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-clipboard\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tDes formules de renfort flexibles\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tAugmentez la couverture lors des lancements, des promotions et des pics saisonniers.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c7b45d elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"3c7b45d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-clipboard\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tDes \u00e9quipes stables et encadr\u00e9es\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tUne qualit\u00e9 de service constante, gr\u00e2ce \u00e0 une int\u00e9gration structur\u00e9e et \u00e0 un suivi continu.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a8d6e2 elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"4a8d6e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-clipboard\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tDes \u00e9changes humains\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tDes conversations naturelles qui am\u00e9liorent la satisfaction client et l'image de votre marque.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd528e7 elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"dd528e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-clipboard\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tUne exp\u00e9rience de Shopify et de l'e-commerce\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tUne pratique \u00e9prouv\u00e9e des processus Shopify, des helpdesks et des op\u00e9rations de service client en ligne.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a011d2d elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"a011d2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-shopping-basket\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tUne assistance centr\u00e9e sur la fid\u00e9lisation\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tUn service pens\u00e9 pour renforcer l'attachement \u00e0 la marque, les achats r\u00e9p\u00e9t\u00e9s et la r\u00e9tention.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d1f6d7 elementor-widget elementor-widget-icon-box\" data-id=\"6d1f6d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tDe nombreuses soci\u00e9t\u00e9s d'externalisation e-commerce ne regardent que le volume de tickets. Newstel mise sur l'exp\u00e9rience client, la rigueur op\u00e9rationnelle et des relations clients plus solides, m\u00eame \u00e0 grande \u00e9chelle.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9cc5fe elementor-widget__width-auto elementor-align-left elementor-widget elementor-widget-button\" data-id=\"f9cc5fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"#contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">R\u00e9server une consultation gratuite<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b0fce52 e-con-full e-flex e-con e-child\" data-id=\"b0fce52\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-b2fbb33 e-flex e-con-boxed e-con e-child\" data-id=\"b2fbb33\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6622af3 elementor-widget elementor-widget-heading\" data-id=\"6622af3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Le mod\u00e8le de service client e-commerce Newstel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2de7d7 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"f2de7d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Newstel assure un service client e-commerce structur\u00e9, con\u00e7u pour fluidifier vos op\u00e9rations, prot\u00e9ger l&rsquo;exp\u00e9rience client et suivre le d\u00e9veloppement des marques en ligne.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b0da8d4 e-flex e-con-boxed e-con e-child\" data-id=\"b0da8d4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6253073 e-grid e-con-full e-con e-child\" data-id=\"6253073\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-beb4f5d e-con-full e-flex e-con e-child\" data-id=\"beb4f5d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9e54c48 elementor-widget elementor-widget-heading\" data-id=\"9e54c48\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Une organisation pens\u00e9e pour l'e-commerce d'aujourd'hui<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff8a4b3 elementor-widget-mobile__width-initial elementor-hidden-desktop elementor-widget elementor-widget-image\" data-id=\"ff8a4b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/customer-managing-subscription.webp\" class=\"attachment-large size-large wp-image-9175\" alt=\"Customer using a mobile phone to manage an ecommerce subscription, including delivery dates, address changes and product options.\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/customer-managing-subscription.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/customer-managing-subscription-300x300.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/customer-managing-subscription-150x150.webp 150w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/customer-managing-subscription-768x768.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1930129 elementor-widget elementor-widget-text-editor\" data-id=\"1930129\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nos \u00e9quipes sont form\u00e9es aux r\u00e9alit\u00e9s op\u00e9rationnelles des boutiques en ligne.<\/p><p>Nos conseillers connaissent les processus dont les marques e-commerce d\u00e9pendent chaque jour, des remboursements aux probl\u00e8mes de livraison, en passant par les abonnements, les modifications de commande et le SAV.<\/p><ul><li><strong>Expertise des processus e-commerce<\/strong> &#8211; Remboursements, retours, abonnements et questions de livraison.<\/li><li><strong>Assistance align\u00e9e sur votre marque<\/strong> &#8211; Des \u00e9quipes form\u00e9es \u00e0 vos produits, \u00e0 votre ton et \u00e0 vos standards d&rsquo;exp\u00e9rience client.<\/li><li><strong>Souplesse op\u00e9rationnelle<\/strong> &#8211; Des formules qui suivent l&rsquo;\u00e9volution de votre demande.<\/li><li><strong>\u00c9quipe int\u00e9gr\u00e9e<\/strong> &#8211; Un fonctionnement comme prolongement naturel de votre service client interne.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cd02819 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"cd02819\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d7d6154 elementor-widget-mobile__width-initial elementor-widget elementor-widget-image\" data-id=\"d7d6154\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/customer-managing-subscription.webp\" class=\"attachment-large size-large wp-image-9175\" alt=\"Customer using a mobile phone to manage an ecommerce subscription, including delivery dates, address changes and product options.\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/customer-managing-subscription.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/customer-managing-subscription-300x300.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/customer-managing-subscription-150x150.webp 150w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/customer-managing-subscription-768x768.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-876f4ce e-grid e-con-full e-con e-child\" data-id=\"876f4ce\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4f0684b e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"4f0684b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f4902ae elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"f4902ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-live-chat-customer.webp\" class=\"attachment-large size-large wp-image-9181\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-live-chat-customer.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-live-chat-customer-300x300.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-live-chat-customer-150x150.webp 150w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-live-chat-customer-768x768.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b3e75a0 e-con-full e-flex e-con e-child\" data-id=\"b3e75a0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e6ebc83 elementor-widget elementor-widget-heading\" data-id=\"e6ebc83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Un service client multicanal<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4de8e1d elementor-hidden-desktop elementor-widget elementor-widget-image\" data-id=\"4de8e1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-live-chat-customer.webp\" class=\"attachment-large size-large wp-image-9181\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-live-chat-customer.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-live-chat-customer-300x300.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-live-chat-customer-150x150.webp 150w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-live-chat-customer-768x768.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd9eb46 elementor-widget elementor-widget-text-editor\" data-id=\"bd9eb46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les clients e-commerce attendent une assistance rapide et coh\u00e9rente sur chaque canal de communication.<\/p><p>Newstel aide les marques \u00e0 g\u00e9rer leurs conversations clients sur le live chat, l&rsquo;e-mail, les messageries sociales et le t\u00e9l\u00e9phone, au sein d&rsquo;une seule organisation int\u00e9gr\u00e9e.<\/p><ul><li><strong>Canaux principaux<\/strong> &#8211; Live chat, e-mail, messageries sociales et t\u00e9l\u00e9phone.<\/li><li><strong>Exp\u00e9rience client unifi\u00e9e<\/strong> &#8211; Une communication coh\u00e9rente sur chaque point de contact.<\/li><li><strong>Formules de couverture flexibles<\/strong> &#8211; D\u00e9bordement, horaires \u00e9tendus et renfort pendant les pics de ventes.<\/li><li><strong>Visibilit\u00e9 op\u00e9rationnelle<\/strong> &#8211; Rapports structur\u00e9s et suivi des SLA pour l&rsquo;ensemble des \u00e9changes.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-26753c6 e-grid e-con-full e-con e-child\" data-id=\"26753c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a5f3081 e-con-full e-flex e-con e-child\" data-id=\"a5f3081\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f257ac7 elementor-widget elementor-widget-heading\" data-id=\"f257ac7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Une int\u00e9gration directe \u00e0 vos syst\u00e8mes<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4df4b2f elementor-hidden-desktop elementor-widget elementor-widget-image\" data-id=\"4df4b2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-integrated-stack-optimised.webp\" class=\"attachment-large size-large wp-image-9186\" alt=\"Ecommerce professional working on a laptop beside connected icons representing customer support, fulfilment, payments, delivery and analytics systems.\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-integrated-stack-optimised.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-integrated-stack-optimised-300x300.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-integrated-stack-optimised-150x150.webp 150w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-integrated-stack-optimised-768x768.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-561b69f elementor-widget elementor-widget-text-editor\" data-id=\"561b69f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Newstel se connecte directement \u00e0 vos outils e-commerce, \u00e0 vos processus et \u00e0 vos plateformes de service client, pour r\u00e9duire les frictions et acc\u00e9l\u00e9rer les r\u00e9ponses.<\/p><p>Nos \u00e9quipes travaillent dans vos outils existants, sans vous imposer de changer vos m\u00e9thodes.<\/p><ul><li><strong>Travail dans vos plateformes<\/strong> &#8211; Les conseillers interviennent directement dans l&rsquo;interface d&rsquo;administration de votre boutique et les syst\u00e8mes connect\u00e9s.<\/li><li><strong>Exp\u00e9rience des helpdesks<\/strong> &#8211; Gorgias, Zendesk, Freshdesk et Shopify Inbox.<\/li><li><strong>Connaissance des applications connect\u00e9es<\/strong> &#8211; Logistique, abonnements et fid\u00e9lisation.<\/li><li><strong>R\u00e9solution plus rapide<\/strong> &#8211; L&rsquo;acc\u00e8s direct aux syst\u00e8mes am\u00e9liore la visibilit\u00e9 et la rapidit\u00e9 de traitement.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-43105b9 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"43105b9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5305d74 elementor-widget elementor-widget-image\" data-id=\"5305d74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-integrated-stack-optimised.webp\" class=\"attachment-large size-large wp-image-9186\" alt=\"Ecommerce professional working on a laptop beside connected icons representing customer support, fulfilment, payments, delivery and analytics systems.\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-integrated-stack-optimised.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-integrated-stack-optimised-300x300.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-integrated-stack-optimised-150x150.webp 150w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-integrated-stack-optimised-768x768.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a912ab8 e-grid e-con-full e-con e-child\" data-id=\"a912ab8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e7249ad e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"e7249ad\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9a0e976 elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"9a0e976\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-customer-service-dashboard.webp\" class=\"attachment-large size-large wp-image-9159\" alt=\"Customer service adviser reviewing live ticket volumes, response times and satisfaction metrics on a support dashboard.\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-customer-service-dashboard.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-customer-service-dashboard-300x300.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-customer-service-dashboard-150x150.png 150w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-customer-service-dashboard-768x768.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8eb4003 e-con-full e-flex e-con e-child\" data-id=\"8eb4003\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e25ca65 elementor-widget elementor-widget-heading\" data-id=\"e25ca65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Une qualit\u00e9 constante \u00e0 grande \u00e9chelle<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-079f956 elementor-hidden-desktop elementor-widget elementor-widget-image\" data-id=\"079f956\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-customer-service-dashboard.webp\" class=\"attachment-large size-large wp-image-9159\" alt=\"Customer service adviser reviewing live ticket volumes, response times and satisfaction metrics on a support dashboard.\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-customer-service-dashboard.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-customer-service-dashboard-300x300.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-customer-service-dashboard-150x150.png 150w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-customer-service-dashboard-768x768.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cad2a8d elementor-widget elementor-widget-text-editor\" data-id=\"cad2a8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00c0 mesure qu&rsquo;une marque e-commerce grandit, il devient de plus en plus difficile de garder un service homog\u00e8ne.<\/p><p>Newstel s&rsquo;appuie sur un contr\u00f4le qualit\u00e9 structur\u00e9, des rapports et un encadrement op\u00e9rationnel pour maintenir le niveau de service, en croissance r\u00e9guli\u00e8re comme en p\u00e9riode de forte activit\u00e9.<\/p><ul><li><strong>Audits r\u00e9guliers<\/strong> &#8211; Revue des tickets, des conversations et des processus.<\/li><li><strong>Rapports de performance<\/strong> &#8211; Suivi des SLA et visibilit\u00e9 op\u00e9rationnelle sur tous les canaux.<\/li><li><strong>Suivi de la satisfaction<\/strong> &#8211; Analyse du sentiment client et de son \u00e9volution.<\/li><li><strong>Optimisation continue<\/strong> &#8211; Am\u00e9lioration permanente des processus et de la performance.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-559efba e-grid e-con-full e-con e-child\" data-id=\"559efba\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ff3b779 e-con-full e-flex e-con e-child\" data-id=\"ff3b779\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45d52ec elementor-widget elementor-widget-heading\" data-id=\"45d52ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Un service client qui prot\u00e8ge votre chiffre d'affaires<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79d62e8 elementor-hidden-desktop elementor-widget elementor-widget-image\" data-id=\"79d62e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/customer-checkout-live-chat.webp\" class=\"attachment-large size-large wp-image-9193\" alt=\"Customer completing an ecommerce checkout after receiving live chat support with a declined payment.\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/customer-checkout-live-chat.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/customer-checkout-live-chat-300x300.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/customer-checkout-live-chat-150x150.webp 150w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/customer-checkout-live-chat-768x768.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6adfe5b elementor-widget elementor-widget-text-editor\" data-id=\"6adfe5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le service client e-commerce doit contribuer \u00e0 la fid\u00e9lisation et \u00e0 la croissance, pas seulement traiter des tickets.<\/p><p>Newstel accompagne vos clients tout au long du parcours d&rsquo;achat, en am\u00e9liorant leur satisfaction, les achats r\u00e9p\u00e9t\u00e9s et la fid\u00e9lit\u00e9 \u00e0 long terme.<\/p><ul><li><strong>Paiement et validation de commande<\/strong> &#8211; R\u00e9soudre les probl\u00e8mes avant qu&rsquo;ils ne p\u00e8sent sur la conversion.<\/li><li><strong>Aide sur les paniers abandonn\u00e9s<\/strong> &#8211; Aider les clients au moment de leur d\u00e9cision d&rsquo;achat.<\/li><li><strong>Conversations orient\u00e9es r\u00e9tention<\/strong> &#8211; Renforcer l&rsquo;attachement des clients gr\u00e2ce \u00e0 une aide plus rapide et plus utile.<\/li><li><strong>Moins de litiges sur les remboursements<\/strong> &#8211; Traiter rapidement les demandes tout en pr\u00e9servant la relation client.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-569a78c e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"569a78c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d88ced6 elementor-widget elementor-widget-image\" data-id=\"d88ced6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/customer-checkout-live-chat.webp\" class=\"attachment-large size-large wp-image-9193\" alt=\"Customer completing an ecommerce checkout after receiving live chat support with a declined payment.\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/customer-checkout-live-chat.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/customer-checkout-live-chat-300x300.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/customer-checkout-live-chat-150x150.webp 150w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/customer-checkout-live-chat-768x768.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-468e899 elementor-widget__width-auto elementor-align-left elementor-widget elementor-widget-button\" data-id=\"468e899\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"#contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">R\u00e9server une consultation gratuite<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0778333 e-con-full e-flex e-con e-child\" data-id=\"0778333\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-743d838 e-con-full e-flex e-con e-child\" data-id=\"743d838\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-667a047 e-flex e-con-boxed e-con e-child\" data-id=\"667a047\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f19a15f elementor-widget elementor-widget-heading\" data-id=\"f19a15f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pourquoi choisir Newstel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bdb0c7 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"4bdb0c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"text-center mb-12\"><div class=\"text-center mb-12\"><p data-start=\"46\" data-end=\"201\">Les marques e-commerce choisissent Newstel pour am\u00e9liorer l&rsquo;exp\u00e9rience client, all\u00e9ger la pression op\u00e9rationnelle et faire grandir leur service client plus sereinement \u00e0 mesure que leur activit\u00e9 progresse.<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-292e7da e-grid e-con-full e-con e-child\" data-id=\"292e7da\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0749135 elementor-position-inline-start elementor-view-framed elementor-mobile-position-inline-start elementor-shape-circle elementor-widget elementor-widget-icon-box\" data-id=\"0749135\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 640\"><path d=\"M224 96C206.3 96 192 110.3 192 128C192 145.7 206.3 160 224 160L288 160L288 480L224 480C206.3 480 192 494.3 192 512C192 529.7 206.3 544 224 544L416 544C433.7 544 448 529.7 448 512C448 494.3 433.7 480 416 480L352 480L352 128C352 110.3 337.7 96 320 96L224 96z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tDes \u00e9quipes form\u00e9es \u00e0 l'e-commerce\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tR\u00e9duisez le temps de d\u00e9marrage et la pression op\u00e9rationnelle gr\u00e2ce \u00e0 des conseillers qui connaissent d\u00e9j\u00e0 les processus de la vente en ligne, les attentes des clients et le fonctionnement quotidien d'une boutique.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-deda8df elementor-position-inline-start elementor-view-framed elementor-mobile-position-inline-start elementor-shape-circle elementor-widget elementor-widget-icon-box\" data-id=\"deda8df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 640\"><path d=\"M176 128C176 110.3 190.3 96 208 96L379 96C439.2 96 488 144.8 488 205C488 248.8 461.8 288.3 421.6 305.4L282.5 364.4C247 379.4 224 414.2 224 452.7L224 480L448 480C465.7 480 480 494.3 480 512C480 529.7 465.7 544 448 544L192 544C174.3 544 160 529.7 160 512L160 452.7C160 388.5 198.4 330.5 257.5 305.4L396.6 246.4C413.2 239.3 424 223 424 205C424 180.1 403.8 160 379 160L208 160C190.3 160 176 145.7 176 128z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tUne capacit\u00e9 e-commerce flexible\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tMaintenez un service client rapide et homog\u00e8ne pendant les lancements, les promotions, les pics saisonniers et les phases de forte croissance.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0fa7e6 elementor-position-inline-start elementor-view-framed elementor-mobile-position-inline-start elementor-shape-circle elementor-widget elementor-widget-icon-box\" data-id=\"a0fa7e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 640\"><path d=\"M240 352C222.3 352 208 337.7 208 320C208 302.3 222.3 288 240 288L352 288C387.3 288 416 259.3 416 224C416 188.7 387.3 160 352 160L192 160C174.3 160 160 145.7 160 128C160 110.3 174.3 96 192 96L352 96C422.7 96 480 153.3 480 224C480 262.2 463.2 296.5 436.7 320C463.3 343.5 480 377.8 480 416C480 486.7 422.7 544 352 544L192 544C174.3 544 160 529.7 160 512C160 494.3 174.3 480 192 480L352 480C387.3 480 416 451.3 416 416C416 380.7 387.3 352 352 352L240 352z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tUne assistance omnicanale\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tOffrez une exp\u00e9rience fluide sur le live chat, l'e-mail, les messageries sociales et le t\u00e9l\u00e9phone, gr\u00e2ce \u00e0 une seule \u00e9quipe connect\u00e9e.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-159b1ec elementor-position-inline-start elementor-view-framed elementor-mobile-position-inline-start elementor-shape-circle elementor-widget elementor-widget-icon-box\" data-id=\"159b1ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 640\"><path d=\"M192 128C192 110.3 177.7 96 160 96C142.3 96 128 110.3 128 128L128 352C128 387.3 156.7 416 192 416L384 416L384 512C384 529.7 398.3 544 416 544C433.7 544 448 529.7 448 512L448 416L480 416C497.7 416 512 401.7 512 384C512 366.3 497.7 352 480 352L448 352L448 128C448 110.3 433.7 96 416 96C398.3 96 384 110.3 384 128L384 352L192 352L192 128z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tUne int\u00e9gration Shopify et helpdesk\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tR\u00e9duisez les frictions avec des \u00e9quipes qui travaillent directement dans vos helpdesks et vos syst\u00e8mes e-commerce existants.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8c6651 elementor-position-inline-start elementor-view-framed elementor-mobile-position-inline-start elementor-shape-circle elementor-widget elementor-widget-icon-box\" data-id=\"e8c6651\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 640\"><path d=\"M160 128C160 110.3 174.3 96 192 96L416 96C433.7 96 448 110.3 448 128C448 145.7 433.7 160 416 160L224 160L224 272L344 272C419.1 272 480 332.9 480 408C480 483.1 419.1 544 344 544L192 544C174.3 544 160 529.7 160 512C160 494.3 174.3 480 192 480L344 480C383.8 480 416 447.8 416 408C416 368.2 383.8 336 344 336L192 336C174.3 336 160 321.7 160 304L160 128z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tDes \u00e9changes humains\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tConstruisez des relations clients plus solides gr\u00e2ce \u00e0 des conversations naturelles, align\u00e9es sur votre marque, qui renforcent la satisfaction, la confiance et la fid\u00e9lit\u00e9.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-447a455 elementor-position-inline-start elementor-view-framed elementor-mobile-position-inline-start elementor-shape-circle elementor-widget elementor-widget-icon-box\" data-id=\"447a455\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 640\"><path d=\"M384 96C401.7 96 416 110.3 416 128C416 145.7 401.7 160 384 160L296 160C247.4 160 208 199.4 208 248L208 280.2C230.9 264.9 258.4 256 288 256L336 256C415.5 256 480 320.5 480 400C480 479.5 415.5 544 336 544L288 544C208.5 544 144 479.5 144 400L144 248C144 164.1 212.1 96 296 96L384 96zM208 400C208 444.2 243.8 480 288 480L336 480C380.2 480 416 444.2 416 400C416 355.8 380.2 320 336 320L288 320C243.8 320 208 355.8 208 400z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tUne assistance centr\u00e9e sur la fid\u00e9lisation\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tAm\u00e9liorez la r\u00e9tention et le r\u00e9achat gr\u00e2ce \u00e0 des r\u00e9ponses plus rapides, un suivi plus fluide et de meilleurs \u00e9changes apr\u00e8s l'achat.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30005af elementor-widget__width-auto elementor-align-left elementor-widget elementor-widget-button\" data-id=\"30005af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"#contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">R\u00e9server une consultation gratuite<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-751d8df e-flex e-con-boxed e-con e-parent\" data-id=\"751d8df\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b06a315 elementor-widget elementor-widget-heading\" data-id=\"b06a315\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Des tarifs transparents pour votre service client e-commerce<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0aabca1 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"0aabca1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Une tarification flexible, adapt\u00e9e au fonctionnement des boutiques en ligne.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-26075d9 e-grid e-con-full e-con e-child\" data-id=\"26075d9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8b1d7ae e-con-full e-flex e-con e-child\" data-id=\"8b1d7ae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c42b98c elementor-widget elementor-widget-image\" data-id=\"c42b98c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"533\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-pricing-dashboard.webp\" class=\"attachment-large size-large wp-image-9194\" alt=\"Newstel pricing dashboard showing productive hourly rates, estimated monthly costs, potential savings and flexible team scaling.\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-pricing-dashboard.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-pricing-dashboard-300x200.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-pricing-dashboard-768x512.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7b3a18 elementor-widget__width-auto elementor-align-left elementor-widget elementor-widget-button\" data-id=\"f7b3a18\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"#contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">R\u00e9server une consultation gratuite<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-390ec81 e-con-full e-flex e-con e-child\" data-id=\"390ec81\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28a9e7d elementor-widget elementor-widget-text-editor\" data-id=\"28a9e7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Newstel propose un service client e-commerce fond\u00e9 sur des formules flexibles et \u00e9volutives, qui apportent de la clart\u00e9 sans les lourdeurs des contrats de centre d&rsquo;appels traditionnels.<\/p><p>Notre tarification repose sur des co\u00fbts pr\u00e9visibles, des rapports transparents et une grande souplesse \u00e0 mesure que votre boutique se d\u00e9veloppe.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9b3518 elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"b9b3518\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-shopping-basket\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tDes formules flexibles\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t\u00c9quipe d\u00e9di\u00e9e, mutualis\u00e9e ou hybride, selon votre organisation et la demande de vos clients.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0d690e elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"c0d690e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chart-pie\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tUne couverture \u00e9volutive\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tAugmentez la capacit\u00e9 lors des lancements, des promotions, des pics saisonniers et des phases de forte croissance.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2738f7 elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"d2738f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-cogs\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tDes rapports transparents\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tUne vision claire des d\u00e9lais de r\u00e9ponse, des volumes de tickets, de la qualit\u00e9 de service et de la performance.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49dd8e5 elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"49dd8e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-network-wired\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tDes \u00e9quipes form\u00e9es \u00e0 l'e-commerce\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tDes sp\u00e9cialistes qui connaissent d\u00e9j\u00e0 les processus, les plateformes et les attentes des clients en ligne.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c0385a elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"2c0385a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-handshake\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tUne int\u00e9gration directe \u00e0 Shopify et aux helpdesks\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tDes \u00e9quipes qui travaillent directement dans Shopify, Gorgias, Zendesk et vos syst\u00e8mes e-commerce connect\u00e9s.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5848ff3 elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"5848ff3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-handshake\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tUn suivi de compte structur\u00e9\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tUn pilotage op\u00e9rationnel et un contr\u00f4le qualit\u00e9 continus pour maintenir un niveau de service constant.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c445581 elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"c445581\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-lock\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAucun co\u00fbt op\u00e9rationnel cach\u00e9\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tPas de contrat long inutile. Pas de frais de d\u00e9marrage compliqu\u00e9s. Pas d'organisation rigide qui ne s'adapte pas \u00e0 l'\u00e9volution de votre activit\u00e9.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b518c4 elementor-widget elementor-widget-text-editor\" data-id=\"0b518c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les formules de service client e-commerce de Newstel vous donnent la souplesse n\u00e9cessaire pour faire \u00e9voluer votre assistance tout en gardant la visibilit\u00e9, la qualit\u00e9 de service et la ma\u00eetrise op\u00e9rationnelle.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-42319d4 e-con-full e-flex e-con e-child\" data-id=\"42319d4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-72fd90f e-flex e-con-boxed e-con e-child\" data-id=\"72fd90f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a7ebe3 elementor-widget elementor-widget-heading\" data-id=\"3a7ebe3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Des services de relation client e-commerce pens\u00e9s pour la croissance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1efe22e elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"1efe22e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Une assistance flexible pour les marques e-commerce en croissance<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9498715 e-flex e-con-boxed e-con e-child\" data-id=\"9498715\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4b52515 e-grid e-con-full e-con e-child\" data-id=\"4b52515\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d36a21c e-con-full e-flex e-con e-child\" data-id=\"d36a21c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0a88430 elementor-widget elementor-widget-heading\" data-id=\"0a88430\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Service client e-commerce<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a19760 elementor-widget-mobile__width-initial elementor-hidden-desktop elementor-widget elementor-widget-image\" data-id=\"3a19760\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-hamburg-customer-service-team.webp\" class=\"attachment-large size-large wp-image-9198\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-hamburg-customer-service-team.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-hamburg-customer-service-team-300x300.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-hamburg-customer-service-team-150x150.webp 150w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-hamburg-customer-service-team-768x768.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0049a16 elementor-widget elementor-widget-text-editor\" data-id=\"0049a16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Newstel assure un service client e-commerce adapt\u00e9 aux r\u00e9alit\u00e9s des boutiques en ligne. Nos \u00e9quipes aident les marques \u00e0 g\u00e9rer leurs \u00e9changes clients au quotidien, avec des d\u00e9lais de r\u00e9ponse courts et une exp\u00e9rience homog\u00e8ne \u00e0 chaque \u00e9tape du parcours d&rsquo;achat.<\/p><ul><li><strong>Suivi des commandes<\/strong> &#8211; Mises \u00e0 jour de livraison, annulations, modifications et questions sur les commandes.<\/li><li><strong>Retours et remboursements<\/strong> &#8211; Traitement rapide des \u00e9changes, remboursements, articles endommag\u00e9s et demandes de retour.<\/li><li><strong>Gestion des abonnements<\/strong> &#8211; Commandes r\u00e9currentes, questions de facturation et modifications d&rsquo;abonnement.<\/li><li><strong>Comptes clients<\/strong> &#8211; Acc\u00e8s au compte, probl\u00e8mes de connexion et demandes des clients.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d55833d e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"d55833d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-676cf69 elementor-widget-mobile__width-initial elementor-widget elementor-widget-image\" data-id=\"676cf69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-hamburg-customer-service-team.webp\" class=\"attachment-large size-large wp-image-9198\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-hamburg-customer-service-team.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-hamburg-customer-service-team-300x300.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-hamburg-customer-service-team-150x150.webp 150w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-hamburg-customer-service-team-768x768.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f70a88d e-grid e-con-full e-con e-child\" data-id=\"f70a88d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-702cb64 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"702cb64\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-678b4fe elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"678b4fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-live-chat-discount-support.webp\" class=\"attachment-large size-large wp-image-9202\" alt=\"Older customer receiving live chat help to resolve a discount code issue while placing an online order.\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-live-chat-discount-support.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-live-chat-discount-support-300x300.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-live-chat-discount-support-150x150.webp 150w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-live-chat-discount-support-768x768.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6e5bfaf e-con-full e-flex e-con e-child\" data-id=\"6e5bfaf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00d6940 elementor-widget elementor-widget-heading\" data-id=\"00d6940\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Live chat et aide \u00e0 la conversion<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d7c3776 elementor-hidden-desktop elementor-widget elementor-widget-image\" data-id=\"d7c3776\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-live-chat-discount-support.webp\" class=\"attachment-large size-large wp-image-9202\" alt=\"Older customer receiving live chat help to resolve a discount code issue while placing an online order.\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-live-chat-discount-support.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-live-chat-discount-support-300x300.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-live-chat-discount-support-150x150.webp 150w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-live-chat-discount-support-768x768.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8189e94 elementor-widget elementor-widget-text-editor\" data-id=\"8189e94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le service client joue un r\u00f4le important dans le taux de conversion et la fid\u00e9lisation. Newstel aide vos clients tout au long du parcours d&rsquo;achat, avec une assistance en temps r\u00e9el qui renforce leur confiance, limite les abandons et acc\u00e9l\u00e8re la d\u00e9cision.<\/p><ul><li><strong>Couverture live chat<\/strong> &#8211; Une assistance r\u00e9active pendant les heures de vente cl\u00e9s et les p\u00e9riodes de forte affluence.<\/li><li><strong>Conseil avant achat<\/strong> &#8211; Des recommandations produits et des r\u00e9ponses avant le paiement.<\/li><li><strong>Blocages au paiement<\/strong> &#8211; R\u00e9solution des probl\u00e8mes de paiement, des codes promo et des blocages fr\u00e9quents en fin de commande.<\/li><li><strong>Paniers abandonn\u00e9s<\/strong> &#8211; Un contact proactif pour que les clients finalisent leur commande.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ad5b29e e-grid e-con-full e-con e-child\" data-id=\"ad5b29e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-86c296c e-con-full e-flex e-con e-child\" data-id=\"86c296c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7379fb2 elementor-widget elementor-widget-heading\" data-id=\"7379fb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Assistance omnicanale<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8368bf elementor-hidden-desktop elementor-widget elementor-widget-image\" data-id=\"e8368bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-chillys-facebook-messenger-tracking-support.webp\" class=\"attachment-large size-large wp-image-9207\" alt=\"Male customer receiving parcel tracking support from Chilly\u2019s through Facebook Messenger. With ecommerce customer service outsourcing provided by Newstel.\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-chillys-facebook-messenger-tracking-support.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-chillys-facebook-messenger-tracking-support-300x300.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-chillys-facebook-messenger-tracking-support-150x150.webp 150w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-chillys-facebook-messenger-tracking-support-768x768.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ccae3ea elementor-widget elementor-widget-text-editor\" data-id=\"ccae3ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les clients en ligne attendent une assistance sur plusieurs canaux. Newstel aide les marques \u00e0 offrir une exp\u00e9rience homog\u00e8ne sur le live chat, l&rsquo;e-mail, les messageries sociales et le t\u00e9l\u00e9phone, gr\u00e2ce \u00e0 une organisation unique et connect\u00e9e.<\/p><ul><li><strong>E-mail<\/strong> &#8211; Traitement structur\u00e9 des tickets, r\u00e9ponses rapides et communication claire.<\/li><li><strong>Messageries sociales<\/strong> &#8211; R\u00e9ponses sur Instagram, Facebook, WhatsApp et les autres r\u00e9seaux sociaux.<\/li><li><strong>T\u00e9l\u00e9phone<\/strong> &#8211; Service client entrant pour les \u00e9changes plus complexes.<\/li><li><strong>Service client marketplace<\/strong> &#8211; Prise en charge d&rsquo;Amazon et des ventes multicanales.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7b9a8f0 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"7b9a8f0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97a8122 elementor-widget elementor-widget-image\" data-id=\"97a8122\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-chillys-facebook-messenger-tracking-support.webp\" class=\"attachment-large size-large wp-image-9207\" alt=\"Male customer receiving parcel tracking support from Chilly\u2019s through Facebook Messenger. With ecommerce customer service outsourcing provided by Newstel.\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-chillys-facebook-messenger-tracking-support.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-chillys-facebook-messenger-tracking-support-300x300.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-chillys-facebook-messenger-tracking-support-150x150.webp 150w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-chillys-facebook-messenger-tracking-support-768x768.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-652c870 e-grid e-con-full e-con e-child\" data-id=\"652c870\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6306d0c e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"6306d0c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ecad05d elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"ecad05d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-connected-customer-case.webp\" class=\"attachment-large size-large wp-image-9211\" alt=\"Connected ecommerce customer support workflow linking conversations, orders, fulfilment, returns and subscriptions.\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-connected-customer-case.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-connected-customer-case-300x300.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-connected-customer-case-150x150.webp 150w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-connected-customer-case-768x768.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6b87a59 e-con-full e-flex e-con e-child\" data-id=\"6b87a59\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ccc6ec elementor-widget elementor-widget-heading\" data-id=\"1ccc6ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Int\u00e9gration des plateformes et des helpdesks<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc81755 elementor-hidden-desktop elementor-widget elementor-widget-image\" data-id=\"bc81755\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-connected-customer-case.webp\" class=\"attachment-large size-large wp-image-9211\" alt=\"Connected ecommerce customer support workflow linking conversations, orders, fulfilment, returns and subscriptions.\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-connected-customer-case.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-connected-customer-case-300x300.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-connected-customer-case-150x150.webp 150w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-connected-customer-case-768x768.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c334d3 elementor-widget elementor-widget-text-editor\" data-id=\"7c334d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Newstel se connecte directement \u00e0 vos outils e-commerce pour r\u00e9duire les frictions et acc\u00e9l\u00e9rer le traitement. Nos \u00e9quipes travaillent dans les plateformes et les syst\u00e8mes que votre entreprise utilise d\u00e9j\u00e0, afin d&rsquo;offrir une exp\u00e9rience plus fluide \u00e0 vos clients comme \u00e0 vos \u00e9quipes internes.<\/p><ul><li><strong>Plateformes e-commerce<\/strong> &#8211; Shopify, WooCommerce, Magento, BigCommerce et plateformes sur mesure.<\/li><li><strong>Helpdesks<\/strong> &#8211; Gorgias, Zendesk, Freshdesk, Intercom et Shopify Inbox.<\/li><li><strong>Applications connect\u00e9es<\/strong> &#8211; Logistique, abonnements, retours et fid\u00e9lisation.<\/li><li><strong>Visibilit\u00e9 op\u00e9rationnelle<\/strong> &#8211; Des processus structur\u00e9s et des rapports sur l&rsquo;ensemble des op\u00e9rations et des canaux.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-375ffd1 elementor-widget__width-auto elementor-align-left elementor-widget elementor-widget-button\" data-id=\"375ffd1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"#contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">R\u00e9server une consultation gratuite<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-061731f e-flex e-con-boxed e-con e-parent\" data-id=\"061731f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d8f0af elementor-arrows-position-outside elementor-pagination-type-bullets elementor-pagination-position-outside elementor-widget elementor-widget-loop-carousel\" data-id=\"2d8f0af\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;template_id&quot;:7194,&quot;slides_to_show&quot;:&quot;1&quot;,&quot;autoplay_speed&quot;:30000,&quot;slides_to_show_tablet&quot;:&quot;1&quot;,&quot;_skin&quot;:&quot;post&quot;,&quot;slides_to_show_mobile&quot;:&quot;1&quot;,&quot;slides_to_scroll&quot;:&quot;1&quot;,&quot;edit_handle_selector&quot;:&quot;.elementor-loop-container&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;infinite&quot;:&quot;yes&quot;,&quot;speed&quot;:500,&quot;offset_sides&quot;:&quot;none&quot;,&quot;arrows&quot;:&quot;yes&quot;,&quot;pagination&quot;:&quot;bullets&quot;,&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"loop-carousel.post\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"swiper elementor-loop-container elementor-grid\" role=\"list\" dir=\"ltr\">\n\t\t\t\t<div class=\"swiper-wrapper\" aria-live=\"off\">\n\t\t<style id=\"loop-7194\">.elementor-7194 .elementor-element.elementor-element-02c8ddc{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--overlay-opacity:0.5;}.elementor-7194 .elementor-element.elementor-element-02c8ddc:not(.elementor-motion-effects-element-type-background), .elementor-7194 .elementor-element.elementor-element-02c8ddc > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#3C4C64;}.elementor-7194 .elementor-element.elementor-element-02c8ddc::before, .elementor-7194 .elementor-element.elementor-element-02c8ddc > .elementor-background-video-container::before, .elementor-7194 .elementor-element.elementor-element-02c8ddc > .e-con-inner > .elementor-background-video-container::before, .elementor-7194 .elementor-element.elementor-element-02c8ddc > .elementor-background-slideshow::before, .elementor-7194 .elementor-element.elementor-element-02c8ddc > .e-con-inner > .elementor-background-slideshow::before, .elementor-7194 .elementor-element.elementor-element-02c8ddc > .elementor-motion-effects-container > .elementor-motion-effects-layer::before{background-color:#3C4C64;--background-overlay:'';}.elementor-widget-heading .elementor-heading-title{font-family:var( --e-global-typography-primary-font-family ), sans-serif;font-weight:var( --e-global-typography-primary-font-weight );color:var( --e-global-color-primary );}.elementor-7194 .elementor-element.elementor-element-ca4b0a8 > .elementor-widget-container{padding:020px 0px 0px 20px;}.elementor-7194 .elementor-element.elementor-element-ca4b0a8 .elementor-heading-title{font-family:\"Lexend\", sans-serif;font-size:30px;font-weight:600;color:#FFFFFF;}.elementor-widget-star-rating .elementor-star-rating__title{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), sans-serif;font-weight:var( --e-global-typography-text-font-weight );}.elementor-7194 .elementor-element.elementor-element-375a301 > .elementor-widget-container{margin:-11px 0px 0px 0px;padding:0px 0px 0px 20px;}.elementor-7194 .elementor-element.elementor-element-375a301 .elementor-star-rating{font-size:20px;}.elementor-7194 .elementor-element.elementor-element-375a301 .elementor-star-rating i:not(:last-of-type){margin-inline-end:8px;}.elementor-7194 .elementor-element.elementor-element-375a301 .elementor-star-rating i:before{color:#FFFFFF;}.elementor-7194 .elementor-element.elementor-element-107f956{--display:grid;--e-con-grid-template-columns:repeat(12, 1fr);--e-con-grid-template-rows:repeat(3, 1fr);--grid-auto-flow:row;}.elementor-widget-image .widget-image-caption{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), sans-serif;font-weight:var( --e-global-typography-text-font-weight );}.elementor-7194 .elementor-element.elementor-element-1529e7c{grid-column:span 4;grid-row:span 2;}.elementor-7194 .elementor-element.elementor-element-570d127{--display:flex;--gap:0px 0px;--row-gap:0px;--column-gap:0px;--border-radius:20px 20px 20px 20px;--padding-top:20px;--padding-bottom:20px;--padding-left:20px;--padding-right:20px;grid-column:span 8;}.elementor-7194 .elementor-element.elementor-element-570d127:not(.elementor-motion-effects-element-type-background), .elementor-7194 .elementor-element.elementor-element-570d127 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-widget-text-editor{font-family:var( --e-global-typography-text-font-family ), sans-serif;font-weight:var( --e-global-typography-text-font-weight );color:var( --e-global-color-text );}.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:var( --e-global-color-primary );}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap, .elementor-widget-text-editor.elementor-drop-cap-view-default .elementor-drop-cap{color:var( --e-global-color-primary );border-color:var( --e-global-color-primary );}.elementor-7194 .elementor-element.elementor-element-9a61694{--display:flex;--gap:0px 0px;--row-gap:0px;--column-gap:0px;--border-radius:20px 20px 20px 20px;--padding-top:20px;--padding-bottom:20px;--padding-left:20px;--padding-right:20px;grid-column:span 8;}.elementor-7194 .elementor-element.elementor-element-9a61694:not(.elementor-motion-effects-element-type-background), .elementor-7194 .elementor-element.elementor-element-9a61694 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-7194 .elementor-element.elementor-element-49246b5 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-7194 .elementor-element.elementor-element-432ac04{--display:flex;--padding-top:20px;--padding-bottom:20px;--padding-left:20px;--padding-right:20px;grid-column:span 4;}.elementor-7194 .elementor-element.elementor-element-c719c11{--display:flex;--gap:0px 0px;--row-gap:0px;--column-gap:0px;--border-radius:20px 20px 20px 20px;--padding-top:20px;--padding-bottom:20px;--padding-left:20px;--padding-right:20px;grid-column:span 4;}.elementor-7194 .elementor-element.elementor-element-c719c11:not(.elementor-motion-effects-element-type-background), .elementor-7194 .elementor-element.elementor-element-c719c11 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-7194 .elementor-element.elementor-element-82d4d24{--display:flex;--gap:0px 0px;--row-gap:0px;--column-gap:0px;--border-radius:20px 20px 20px 20px;--padding-top:20px;--padding-bottom:20px;--padding-left:20px;--padding-right:20px;grid-column:span 4;}.elementor-7194 .elementor-element.elementor-element-82d4d24:not(.elementor-motion-effects-element-type-background), .elementor-7194 .elementor-element.elementor-element-82d4d24 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-7194 .elementor-element.elementor-element-5a3c13e{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--overlay-opacity:0.5;}.elementor-7194 .elementor-element.elementor-element-5a3c13e:not(.elementor-motion-effects-element-type-background), .elementor-7194 .elementor-element.elementor-element-5a3c13e > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#3C4C64;}.elementor-7194 .elementor-element.elementor-element-5a3c13e::before, .elementor-7194 .elementor-element.elementor-element-5a3c13e > .elementor-background-video-container::before, .elementor-7194 .elementor-element.elementor-element-5a3c13e > .e-con-inner > .elementor-background-video-container::before, .elementor-7194 .elementor-element.elementor-element-5a3c13e > .elementor-background-slideshow::before, .elementor-7194 .elementor-element.elementor-element-5a3c13e > .e-con-inner > .elementor-background-slideshow::before, .elementor-7194 .elementor-element.elementor-element-5a3c13e > .elementor-motion-effects-container > .elementor-motion-effects-layer::before{background-color:#3C4C64;--background-overlay:'';}.elementor-7194 .elementor-element.elementor-element-9b9f78d{--display:grid;--e-con-grid-template-columns:repeat(12, 1fr);--e-con-grid-template-rows:repeat(3, 1fr);--grid-auto-flow:row;}.elementor-7194 .elementor-element.elementor-element-2063365 > .elementor-widget-container{padding:020px 0px 0px 20px;}.elementor-7194 .elementor-element.elementor-element-2063365 .elementor-heading-title{font-family:\"Lexend\", sans-serif;font-weight:600;color:#FFFFFF;}.elementor-7194 .elementor-element.elementor-element-260fae6{grid-column:span 4;grid-row:span 2;}.elementor-7194 .elementor-element.elementor-element-2bbab2b > .elementor-widget-container{margin:-11px 0px 0px 0px;padding:0px 0px 0px 20px;}.elementor-7194 .elementor-element.elementor-element-2bbab2b .elementor-star-rating{font-size:20px;}.elementor-7194 .elementor-element.elementor-element-2bbab2b .elementor-star-rating i:not(:last-of-type){margin-inline-end:8px;}.elementor-7194 .elementor-element.elementor-element-2bbab2b .elementor-star-rating i:before{color:#FFFFFF;}.elementor-7194 .elementor-element.elementor-element-a1a7304{--display:flex;}.elementor-7194 .elementor-element.elementor-element-cb87615{--display:flex;}.elementor-7194 .elementor-element.elementor-element-68373a8{--display:flex;}.elementor-7194 .elementor-element.elementor-element-0a1c6c9{--display:flex;}.elementor-7194 .elementor-element.elementor-element-7421f3e{--n-accordion-title-font-size:1rem;--n-accordion-item-title-space-between:0px;--n-accordion-item-title-distance-from-content:0px;--n-accordion-title-normal-color:var( --e-global-color-primary );--n-accordion-icon-size:15px;--n-accordion-icon-normal-color:var( --e-global-color-accent );}.elementor-7194 .elementor-element.elementor-element-7421f3e > .elementor-widget-container > .e-n-accordion > .e-n-accordion-item > .e-n-accordion-item-title{background-color:#FFFFFF;}:where( .elementor-7194 .elementor-element.elementor-element-7421f3e > .elementor-widget-container > .e-n-accordion > .e-n-accordion-item ) > .e-con{background-color:#FFFFFF;}@media(max-width:1024px){.elementor-7194 .elementor-element.elementor-element-375a301 .elementor-star-rating{font-size:15px;}.elementor-7194 .elementor-element.elementor-element-107f956{--grid-auto-flow:row;}.elementor-7194 .elementor-element.elementor-element-9b9f78d{--grid-auto-flow:row;}.elementor-7194 .elementor-element.elementor-element-2bbab2b .elementor-star-rating{font-size:15px;}}@media(max-width:460px){.elementor-7194 .elementor-element.elementor-element-ca4b0a8 .elementor-heading-title{font-size:20px;}.elementor-7194 .elementor-element.elementor-element-107f956{--e-con-grid-template-columns:repeat(2, 1fr);--grid-auto-flow:row;}.elementor-7194 .elementor-element.elementor-element-c719c11{grid-column:span 6;}.elementor-7194 .elementor-element.elementor-element-82d4d24{grid-column:span 6;}.elementor-7194 .elementor-element.elementor-element-5a3c13e{--margin-top:30px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;}.elementor-7194 .elementor-element.elementor-element-9b9f78d{--e-con-grid-template-columns:repeat(12, 1fr);--e-con-grid-template-rows:60px 30px 1fr;--gap:0px 0px;--row-gap:0px;--column-gap:0px;--grid-auto-flow:row;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-7194 .elementor-element.elementor-element-2063365 > .elementor-widget-container{padding:0px 0px 0px 0px;}.elementor-7194 .elementor-element.elementor-element-2063365{grid-column:span 10;grid-row:span 1;}.elementor-7194 .elementor-element.elementor-element-2063365 .elementor-heading-title{font-size:18px;}.elementor-7194 .elementor-element.elementor-element-260fae6 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-7194 .elementor-element.elementor-element-260fae6{grid-column:span 2;grid-row:span 1;}.elementor-7194 .elementor-element.elementor-element-2bbab2b > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-7194 .elementor-element.elementor-element-2bbab2b{grid-column:span 12;grid-row:span 1;}.elementor-7194 .elementor-element.elementor-element-7421f3e{grid-column:span 12;--n-accordion-item-title-space-between:10px;--n-accordion-item-title-distance-from-content:10px;}}<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"7194\" class=\"elementor elementor-7194 swiper-slide e-loop-item e-loop-item-10816 post-10816 testimonial type-testimonial status-publish hentry\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-02c8ddc elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"02c8ddc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca4b0a8 elementor-widget elementor-widget-heading\" data-id=\"ca4b0a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Wild\u00a0: une exp\u00e9rience client \u00e9volutive et durable<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-375a301 elementor--star-style-star_unicode elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-star-rating\" data-id=\"375a301\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"star-rating.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-star-rating__wrapper\">\n\t\t\t\t\t\t<div class=\"elementor-star-rating\" itemtype=\"http:\/\/schema.org\/Rating\" itemscope=\"\" itemprop=\"reviewRating\">\n\t\t\t\t<i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i>\t\t\t\t<span itemprop=\"ratingValue\" class=\"elementor-screen-only\">Rated 5 out of 5<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-107f956 e-grid e-con-full e-con e-child\" data-id=\"107f956\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-570d127 e-con-full e-flex e-con e-child\" data-id=\"570d127\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-391caa5 elementor-widget elementor-widget-text-editor\" data-id=\"391caa5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"0 0 []\"><strong>The Brand<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9a61694 e-con-full e-flex e-con e-child\" data-id=\"9a61694\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49246b5 elementor-widget elementor-widget-text-editor\" data-id=\"49246b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"0 0 []\"><strong>The Story<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-432ac04 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"432ac04\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c719c11 e-con-full e-flex e-con e-child\" data-id=\"c719c11\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1507ca9 elementor-widget elementor-widget-text-editor\" data-id=\"1507ca9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"0 0 []\"><strong>The Outcome<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-82d4d24 e-con-full e-flex e-con e-child\" data-id=\"82d4d24\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4392afc elementor-widget elementor-widget-text-editor\" data-id=\"4392afc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"0 0 []\"><strong>The Impact<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5a3c13e elementor-hidden-desktop e-flex e-con-boxed e-con e-parent\" data-id=\"5a3c13e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9b9f78d e-grid e-con-full e-con e-child\" data-id=\"9b9f78d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2063365 elementor-widget elementor-widget-heading\" data-id=\"2063365\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Wild\u00a0: une exp\u00e9rience client \u00e9volutive et durable<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bbab2b elementor--star-style-star_unicode elementor-widget elementor-widget-star-rating\" data-id=\"2bbab2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"star-rating.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-star-rating__wrapper\">\n\t\t\t\t\t\t<div class=\"elementor-star-rating\" itemtype=\"http:\/\/schema.org\/Rating\" itemscope=\"\" itemprop=\"reviewRating\">\n\t\t\t\t<i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i>\t\t\t\t<span itemprop=\"ratingValue\" class=\"elementor-screen-only\">Rated 5 out of 5<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7421f3e elementor-widget elementor-widget-n-accordion\" data-id=\"7421f3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1210\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1210\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> The Brand <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1210\" class=\"elementor-element elementor-element-a1a7304 e-con-full e-flex e-con e-child\" data-id=\"a1a7304\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1211\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1211\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> The Story <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1211\" class=\"elementor-element elementor-element-cb87615 e-con-full e-flex e-con e-child\" data-id=\"cb87615\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1212\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1212\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> The Outcome <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1212\" class=\"elementor-element elementor-element-68373a8 e-con-full e-flex e-con e-child\" data-id=\"68373a8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1213\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1213\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> The Impact <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1213\" class=\"elementor-element elementor-element-0a1c6c9 e-flex e-con-boxed e-con e-child\" data-id=\"0a1c6c9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"7194\" class=\"elementor elementor-7194 swiper-slide e-loop-item e-loop-item-10814 post-10814 testimonial type-testimonial status-publish hentry tag-csoutsourcing\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-02c8ddc elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"02c8ddc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca4b0a8 elementor-widget elementor-widget-heading\" data-id=\"ca4b0a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Punkt.\u00a0: une tech minimaliste, une pr\u00e9cision maximale<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-375a301 elementor--star-style-star_unicode elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-star-rating\" data-id=\"375a301\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"star-rating.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-star-rating__wrapper\">\n\t\t\t\t\t\t<div class=\"elementor-star-rating\" itemtype=\"http:\/\/schema.org\/Rating\" itemscope=\"\" itemprop=\"reviewRating\">\n\t\t\t\t<i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i>\t\t\t\t<span itemprop=\"ratingValue\" class=\"elementor-screen-only\">Rated 5 out of 5<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-107f956 e-grid e-con-full e-con e-child\" data-id=\"107f956\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-570d127 e-con-full e-flex e-con e-child\" data-id=\"570d127\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-391caa5 elementor-widget elementor-widget-text-editor\" data-id=\"391caa5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"0 0 []\"><strong>The Brand<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9a61694 e-con-full e-flex e-con e-child\" data-id=\"9a61694\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49246b5 elementor-widget elementor-widget-text-editor\" data-id=\"49246b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"0 0 []\"><strong>The Story<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-432ac04 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"432ac04\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c719c11 e-con-full e-flex e-con e-child\" data-id=\"c719c11\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1507ca9 elementor-widget elementor-widget-text-editor\" data-id=\"1507ca9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"0 0 []\"><strong>The Outcome<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-82d4d24 e-con-full e-flex e-con e-child\" data-id=\"82d4d24\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4392afc elementor-widget elementor-widget-text-editor\" data-id=\"4392afc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"0 0 []\"><strong>The Impact<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5a3c13e elementor-hidden-desktop e-flex e-con-boxed e-con e-parent\" data-id=\"5a3c13e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9b9f78d e-grid e-con-full e-con e-child\" data-id=\"9b9f78d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2063365 elementor-widget elementor-widget-heading\" data-id=\"2063365\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Punkt.\u00a0: une tech minimaliste, une pr\u00e9cision maximale<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bbab2b elementor--star-style-star_unicode elementor-widget elementor-widget-star-rating\" data-id=\"2bbab2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"star-rating.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-star-rating__wrapper\">\n\t\t\t\t\t\t<div class=\"elementor-star-rating\" itemtype=\"http:\/\/schema.org\/Rating\" itemscope=\"\" itemprop=\"reviewRating\">\n\t\t\t\t<i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i>\t\t\t\t<span itemprop=\"ratingValue\" class=\"elementor-screen-only\">Rated 5 out of 5<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7421f3e elementor-widget elementor-widget-n-accordion\" data-id=\"7421f3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1210\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1210\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> The Brand <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1210\" class=\"elementor-element elementor-element-a1a7304 e-con-full e-flex e-con e-child\" data-id=\"a1a7304\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1211\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1211\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> The Story <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1211\" class=\"elementor-element elementor-element-cb87615 e-con-full e-flex e-con e-child\" data-id=\"cb87615\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1212\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1212\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> The Outcome <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1212\" class=\"elementor-element elementor-element-68373a8 e-con-full e-flex e-con e-child\" data-id=\"68373a8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1213\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1213\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> The Impact <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1213\" class=\"elementor-element elementor-element-0a1c6c9 e-flex e-con-boxed e-con e-child\" data-id=\"0a1c6c9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"7194\" class=\"elementor elementor-7194 swiper-slide e-loop-item e-loop-item-10811 post-10811 testimonial type-testimonial status-publish hentry tag-csoutsourcing\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-02c8ddc elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"02c8ddc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca4b0a8 elementor-widget elementor-widget-heading\" data-id=\"ca4b0a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Chilly\u2019s\u00a0: accompagner l&rsquo;essor d&rsquo;un mouvement lifestyle\u200b<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-375a301 elementor--star-style-star_unicode elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-star-rating\" data-id=\"375a301\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"star-rating.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-star-rating__wrapper\">\n\t\t\t\t\t\t<div class=\"elementor-star-rating\" itemtype=\"http:\/\/schema.org\/Rating\" itemscope=\"\" itemprop=\"reviewRating\">\n\t\t\t\t<i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i>\t\t\t\t<span itemprop=\"ratingValue\" class=\"elementor-screen-only\">Rated 5 out of 5<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-107f956 e-grid e-con-full e-con e-child\" data-id=\"107f956\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-570d127 e-con-full e-flex e-con e-child\" data-id=\"570d127\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-391caa5 elementor-widget elementor-widget-text-editor\" data-id=\"391caa5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"0 0 []\"><strong>The Brand<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9a61694 e-con-full e-flex e-con e-child\" data-id=\"9a61694\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49246b5 elementor-widget elementor-widget-text-editor\" data-id=\"49246b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"0 0 []\"><strong>The Story<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-432ac04 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"432ac04\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c719c11 e-con-full e-flex e-con e-child\" data-id=\"c719c11\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1507ca9 elementor-widget elementor-widget-text-editor\" data-id=\"1507ca9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"0 0 []\"><strong>The Outcome<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-82d4d24 e-con-full e-flex e-con e-child\" data-id=\"82d4d24\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4392afc elementor-widget elementor-widget-text-editor\" data-id=\"4392afc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"0 0 []\"><strong>The Impact<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5a3c13e elementor-hidden-desktop e-flex e-con-boxed e-con e-parent\" data-id=\"5a3c13e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9b9f78d e-grid e-con-full e-con e-child\" data-id=\"9b9f78d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2063365 elementor-widget elementor-widget-heading\" data-id=\"2063365\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Chilly\u2019s\u00a0: accompagner l&rsquo;essor d&rsquo;un mouvement lifestyle\u200b<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bbab2b elementor--star-style-star_unicode elementor-widget elementor-widget-star-rating\" data-id=\"2bbab2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"star-rating.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-star-rating__wrapper\">\n\t\t\t\t\t\t<div class=\"elementor-star-rating\" itemtype=\"http:\/\/schema.org\/Rating\" itemscope=\"\" itemprop=\"reviewRating\">\n\t\t\t\t<i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#9733;<\/i>\t\t\t\t<span itemprop=\"ratingValue\" class=\"elementor-screen-only\">Rated 5 out of 5<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7421f3e elementor-widget elementor-widget-n-accordion\" data-id=\"7421f3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1210\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1210\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> The Brand <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1210\" class=\"elementor-element elementor-element-a1a7304 e-con-full e-flex e-con e-child\" data-id=\"a1a7304\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1211\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1211\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> The Story <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1211\" class=\"elementor-element elementor-element-cb87615 e-con-full e-flex e-con e-child\" data-id=\"cb87615\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1212\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1212\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> The Outcome <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1212\" class=\"elementor-element elementor-element-68373a8 e-con-full e-flex e-con e-child\" data-id=\"68373a8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1213\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1213\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> The Impact <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1213\" class=\"elementor-element elementor-element-0a1c6c9 e-flex e-con-boxed e-con e-child\" data-id=\"0a1c6c9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\" aria-label=\"Pr\u00e9c\u00e9dent\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-left\"><\/i>\t\t\t<\/div>\n\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\" aria-label=\"Suivant\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-right\"><\/i>\t\t\t<\/div>\n\t\t\t\t\t<div class=\"swiper-pagination\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d56f72c e-flex e-con-boxed e-con e-parent\" data-id=\"d56f72c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b52c5c1 e-con-full e-flex e-con e-child\" data-id=\"b52c5c1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-60b3d0f elementor-widget elementor-widget-heading\" data-id=\"60b3d0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pour qui<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a2ce381 elementor-widget elementor-widget-heading\" data-id=\"a2ce381\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Des marques e-commerce \u00e0 chaque \u00e9tape de leur croissance<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4e7f55 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"d4e7f55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Newstel travaille avec des marques e-commerce qui ont besoin d&rsquo;un service client flexible et \u00e9volutif pour des activit\u00e9s en ligne qui vont vite. Nos \u00e9quipes interviennent dans de nombreux secteurs et aident les marques \u00e0 am\u00e9liorer l&rsquo;exp\u00e9rience client tout en ma\u00eetrisant la complexit\u00e9 op\u00e9rationnelle \u00e0 grande \u00e9chelle.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a5be4d0 e-grid e-con-full e-con e-child\" data-id=\"a5be4d0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c6eb11d elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"c6eb11d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chart-line\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tMarques en forte croissance\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tUne assistance \u00e9volutive pour les entreprises e-commerce qui se d\u00e9veloppent vite et dont la demande client augmente.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3bda2f elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"a3bda2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-comment-dollar\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tMarques par abonnement\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tGestion des formules, facturation r\u00e9currente, processus de r\u00e9tention et relation client dans la dur\u00e9e.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3a6c41 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"d3a6c41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-leaf\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tE\u2011commerce sant\u00e9 et bien-\u00eatre\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tUne assistance exp\u00e9riment\u00e9e pour les marques de compl\u00e9ments alimentaires, de beaut\u00e9 et d'autres produits \u00e0 forte implication, aux volumes d'\u00e9changes \u00e9lev\u00e9s.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bbeb98b elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"bbeb98b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-tags\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tMode et habillement\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tConseils de taille, \u00e9changes, retours, suivi de livraison et SAV.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28c2de7 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"28c2de7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-mobile-alt\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t\u00c9lectronique grand public\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tAssistance technique et suivi de commande pour les marques high-tech, d'objets connect\u00e9s et de produits technologiques.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a73aa86 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"a73aa86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-mail-bulk\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tMarques omnicanales\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tService client pour les marques pr\u00e9sentes en ligne, en magasin, sur les marketplaces et sur de multiples points de contact.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e59a80f e-con-full e-flex e-con e-child\" data-id=\"e59a80f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-34149a9 e-flex e-con-boxed e-con e-child\" data-id=\"34149a9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1988c58 e-con-full e-flex e-con e-child\" data-id=\"1988c58\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c633c03 elementor-widget elementor-widget-heading\" data-id=\"c633c03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">D\u00e9marrage de votre service client e-commerce<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10c7a72 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"10c7a72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"text-center mb-12\"><div class=\"text-center mb-12\"><p data-pm-slice=\"0 0 []\"><b>Notre mod\u00e8le en quatre \u00e9tapes<\/b><\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-586f19e e-con-full e-flex e-con e-child\" data-id=\"586f19e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16a15f9 elementor-pagination-type-bullets elementor-arrows-position-inside elementor-pagination-position-outside elementor-widget elementor-widget-loop-carousel\" data-id=\"16a15f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;template_id&quot;:7345,&quot;slides_to_show&quot;:&quot;1&quot;,&quot;slides_to_show_tablet&quot;:&quot;1&quot;,&quot;_skin&quot;:&quot;post&quot;,&quot;slides_to_show_mobile&quot;:&quot;1&quot;,&quot;slides_to_scroll&quot;:&quot;1&quot;,&quot;edit_handle_selector&quot;:&quot;.elementor-loop-container&quot;,&quot;infinite&quot;:&quot;yes&quot;,&quot;speed&quot;:500,&quot;offset_sides&quot;:&quot;none&quot;,&quot;arrows&quot;:&quot;yes&quot;,&quot;pagination&quot;:&quot;bullets&quot;,&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"loop-carousel.post\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"swiper elementor-loop-container elementor-grid\" role=\"list\" dir=\"ltr\">\n\t\t\t\t<div class=\"swiper-wrapper\" aria-live=\"polite\">\n\t\t<style id=\"loop-7345\">.elementor-7345 .elementor-element.elementor-element-f9bfd3d{--display:flex;--border-radius:20px 20px 20px 20px;--padding-top:30px;--padding-bottom:30px;--padding-left:30px;--padding-right:30px;}.elementor-7345 .elementor-element.elementor-element-f9bfd3d:not(.elementor-motion-effects-element-type-background), .elementor-7345 .elementor-element.elementor-element-f9bfd3d > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-widget-theme-post-title .elementor-heading-title{font-family:var( --e-global-typography-primary-font-family ), sans-serif;font-weight:var( --e-global-typography-primary-font-weight );color:var( --e-global-color-primary );}.elementor-7345 .elementor-element.elementor-element-1db4f36{grid-column:span 12;grid-row:span 1;}.elementor-7345 .elementor-element.elementor-element-1db4f36 .elementor-heading-title{font-family:\"Lexend\", sans-serif;font-size:30px;font-weight:600;}.elementor-7345 .elementor-element.elementor-element-94d3570{--display:grid;--e-con-grid-template-columns:repeat(12, 1fr);--e-con-grid-template-rows:repeat(1, 1fr);--grid-auto-flow:row;}.elementor-widget-theme-post-content{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), sans-serif;font-weight:var( --e-global-typography-text-font-weight );}.elementor-7345 .elementor-element.elementor-element-a8b4a70{grid-column:span 7;grid-row:span 1;font-family:\"Lexend\", sans-serif;font-weight:400;}.elementor-widget-theme-post-featured-image .widget-image-caption{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), sans-serif;font-weight:var( --e-global-typography-text-font-weight );}.elementor-7345 .elementor-element.elementor-element-53e885e{grid-column:span 5;}.elementor-7345 .elementor-element.elementor-element-53e885e img{border-radius:30px 30px 30px 30px;}@media(max-width:1024px){.elementor-7345 .elementor-element.elementor-element-94d3570{--grid-auto-flow:row;}.elementor-7345 .elementor-element.elementor-element-a8b4a70{grid-column:span 12;}}@media(max-width:460px){.elementor-7345 .elementor-element.elementor-element-1db4f36 .elementor-heading-title{font-size:20px;}.elementor-7345 .elementor-element.elementor-element-94d3570{--e-con-grid-template-columns:repeat(1, 1fr);--grid-auto-flow:row;}.elementor-7345 .elementor-element.elementor-element-a8b4a70{font-size:16px;}}<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"7345\" class=\"elementor elementor-7345 swiper-slide e-loop-item e-loop-item-11095 post-11095 process type-process status-publish has-post-thumbnail hentry\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-f9bfd3d e-flex e-con-boxed e-con e-parent\" data-id=\"f9bfd3d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1db4f36 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"1db4f36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">1 &#8211; Analyse et alignement strat\u00e9gique<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-94d3570 e-grid e-con-full e-con e-child\" data-id=\"94d3570\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a8b4a70 elementor-widget elementor-widget-theme-post-content\" data-id=\"a8b4a70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-content.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<p class=\"wp-block-paragraph\">Nous commen\u00e7ons par comprendre le fonctionnement actuel de votre service client e-commerce, pour une transition en douceur d\u00e8s le d\u00e9part.<\/p>\n\n<ul id=\"block-874689ef-8da6-4a8c-828e-46fcb9ebcf11\" class=\"wp-block-list\">\n<li><strong>Audit op\u00e9rationnel\u00a0:<\/strong> revue des SLA, des volumes de tickets, des flux de travail et des processus existants.<\/li>\n\n\n\n<li><strong>Revue de la plateforme\u00a0:<\/strong> \u00e9valuation de votre configuration e-commerce, de vos applications, de votre circuit d&rsquo;exp\u00e9dition et du parcours client.<\/li>\n\n\n\n<li><strong>Immersion dans votre marque\u00a0:<\/strong> apprentissage de votre ton, de vos politiques et des attentes de vos clients.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53e885e elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"53e885e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"448\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/1-discovery-phase-1024x574.png\" class=\"attachment-large size-large wp-image-10687\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/1-discovery-phase-1024x574.png 1024w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/1-discovery-phase-300x168.png 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/1-discovery-phase-768x431.png 768w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/1-discovery-phase-1536x861.png 1536w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/1-discovery-phase.png 1675w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"7345\" class=\"elementor elementor-7345 swiper-slide e-loop-item e-loop-item-11096 post-11096 process type-process status-publish has-post-thumbnail hentry\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-f9bfd3d e-flex e-con-boxed e-con e-parent\" data-id=\"f9bfd3d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1db4f36 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"1db4f36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">2 &#8211; Processus et proc\u00e9dures<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-94d3570 e-grid e-con-full e-con e-child\" data-id=\"94d3570\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a8b4a70 elementor-widget elementor-widget-theme-post-content\" data-id=\"a8b4a70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-content.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<p class=\"wp-block-paragraph\">Nous transformons vos processus internes en m\u00e9thodes claires et \u00e9volutives, que nos conseillers peuvent appliquer de fa\u00e7on constante.<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Cartographie des flux\u00a0:<\/strong> mise en place des processus de remboursement, d&rsquo;\u00e9change, d&rsquo;abonnement et d&rsquo;escalade.<\/li>\n\n\n\n<li><strong>R\u00e9daction des proc\u00e9dures\u00a0:<\/strong> documentation des proc\u00e9dures op\u00e9rationnelles pour le traitement quotidien des demandes.<\/li>\n\n\n\n<li><strong>R\u00e9ponses types\u00a0:<\/strong> cr\u00e9ation de mod\u00e8les fid\u00e8les \u00e0 votre marque, pour des r\u00e9ponses plus rapides et homog\u00e8nes.<\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53e885e elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"53e885e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"448\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/2-workflow-development-1024x573.png\" class=\"attachment-large size-large wp-image-10689\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/2-workflow-development-1024x573.png 1024w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/2-workflow-development-300x168.png 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/2-workflow-development-768x430.png 768w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/2-workflow-development-1536x859.png 1536w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/2-workflow-development.png 1677w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"7345\" class=\"elementor elementor-7345 swiper-slide e-loop-item e-loop-item-11097 post-11097 process type-process status-publish has-post-thumbnail hentry\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-f9bfd3d e-flex e-con-boxed e-con e-parent\" data-id=\"f9bfd3d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1db4f36 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"1db4f36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">3 &#8211; Int\u00e9gration technique et formation sp\u00e9cialis\u00e9e<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-94d3570 e-grid e-con-full e-con e-child\" data-id=\"94d3570\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a8b4a70 elementor-widget elementor-widget-theme-post-content\" data-id=\"a8b4a70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-content.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<p class=\"wp-block-paragraph\">Notre \u00e9quipe s&rsquo;int\u00e8gre directement \u00e0 vos syst\u00e8mes et suit une formation pratique avant le lancement.<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Int\u00e9gration des syst\u00e8mes\u00a0:<\/strong> connexion \u00e0 vos plateformes e-commerce, \u00e0 votre helpdesk et \u00e0 vos outils de communication.<\/li>\n\n\n\n<li><strong>Acc\u00e8s s\u00e9curis\u00e9s\u00a0:<\/strong> configuration des droits et des flux de travail pour une collaboration sans accroc.<\/li>\n\n\n\n<li><strong>Formation des conseillers\u00a0:<\/strong> formation pratique supervis\u00e9e et sessions de calibrage qualit\u00e9.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53e885e elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"53e885e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"451\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/3-integration-training-1024x577.png\" class=\"attachment-large size-large wp-image-10691\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/3-integration-training-1024x577.png 1024w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/3-integration-training-300x169.png 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/3-integration-training-768x433.png 768w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/3-integration-training-1536x865.png 1536w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/3-integration-training.png 1670w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"7345\" class=\"elementor elementor-7345 swiper-slide e-loop-item e-loop-item-11098 post-11098 process type-process status-publish has-post-thumbnail hentry\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-f9bfd3d e-flex e-con-boxed e-con e-parent\" data-id=\"f9bfd3d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1db4f36 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"1db4f36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">4 &#8211; Lancement et optimisation continue<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-94d3570 e-grid e-con-full e-con e-child\" data-id=\"94d3570\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a8b4a70 elementor-widget elementor-widget-theme-post-content\" data-id=\"a8b4a70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-content.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<p class=\"wp-block-paragraph\">Une fois le service lanc\u00e9, nous suivons activement la performance et affinons l&rsquo;organisation au rythme de votre croissance.<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Suivi de la performance\u00a0:<\/strong> d\u00e9lais de r\u00e9ponse, scores qualit\u00e9 et satisfaction client.<\/li>\n\n\n\n<li><strong>Revues hebdomadaires\u00a0:<\/strong> ajustement des flux de travail et r\u00e9solution rapide des points de friction.<\/li>\n\n\n\n<li><strong>Optimisation continue\u00a0:<\/strong> des rapports et des analyses pour gagner en productivit\u00e9 dans la dur\u00e9e.<\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53e885e elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"53e885e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/4-launch-and-optimisation-1024x576.png\" class=\"attachment-large size-large wp-image-10693\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/4-launch-and-optimisation-1024x576.png 1024w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/4-launch-and-optimisation-300x169.png 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/4-launch-and-optimisation-768x432.png 768w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/4-launch-and-optimisation-1536x864.png 1536w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/4-launch-and-optimisation.png 1672w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\" aria-label=\"Pr\u00e9c\u00e9dent\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-left\"><\/i>\t\t\t<\/div>\n\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\" aria-label=\"Suivant\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-right\"><\/i>\t\t\t<\/div>\n\t\t\t\t\t<div class=\"swiper-pagination\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99bcdfc elementor-widget__width-auto elementor-align-left elementor-widget elementor-widget-button\" data-id=\"99bcdfc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"#contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">R\u00e9server un premier \u00e9change<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a6972ce e-flex e-con-boxed e-con e-parent\" data-id=\"a6972ce\" data-element_type=\"container\" data-e-type=\"container\" id=\"contact\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b8a7e4b elementor-widget elementor-widget-heading\" data-id=\"b8a7e4b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">R\u00e9server un premier \u00e9change<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea48460 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ea48460\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"text-center mb-12\"><div class=\"text-center mb-12\"><p data-pm-slice=\"0 0 []\"><strong>D\u00e9couvrez ce que vous pouvez accomplir avec Newstel<\/strong><\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c15963d elementor-button-align-start elementor-tablet-button-align-center elementor-mobile-button-align-center elementor-widget elementor-widget-form\" data-id=\"c15963d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Suivant&quot;,&quot;step_previous_label&quot;:&quot;Pr\\u00e9c\\u00e9dent&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"ecom_outsourcing_form\" aria-label=\"ecom_outsourcing_form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"10966\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"c15963d\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Newstel\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNom\u00a0:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tE-mail\u00a0:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_fc59039 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_fc59039\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tT\u00e9l\u00e9phone (facultatif)\u00a0:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_fc59039]\" id=\"form-field-field_fc59039\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Merci d&#039;indiquer l&#039;indicatif de votre pays\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_e138052 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_e138052\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tJe suis int\u00e9ress\u00e9(e) par\u00a0:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-caret-down\"><\/i>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_e138052]\" id=\"form-field-field_e138052\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"Externaliser mon service client\">Externaliser mon service client<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Externaliser d&#039;autres processus m\u00e9tier\">Externaliser d&#039;autres processus m\u00e9tier<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Un emploi chez Newstel\">Un emploi chez Newstel<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Autre\">Autre<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDites-nous comment nous pouvons vous aider\u00a0:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-paper-plane\"><\/i>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Envoyer<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-74abdf5 e-flex e-con-boxed e-con e-parent\" data-id=\"74abdf5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-70072ed e-con-full e-flex e-con e-child\" data-id=\"70072ed\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-90e4e87 elementor-widget elementor-widget-heading\" data-id=\"90e4e87\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Services compl\u00e9mentaires pour l'e-commerce<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4da55c elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"b4da55c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les marques qui externalisent leur service client e-commerce ont souvent aussi besoin d&rsquo;une couverture live chat, d&rsquo;une assistance sp\u00e9cifique \u00e0 leur plateforme ou d&rsquo;une relation client multilingue.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-64311b8 e-grid e-con-boxed e-con e-child\" data-id=\"64311b8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-29c622a e-con-full e-flex e-con e-child\" data-id=\"29c622a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b132f8e elementor-widget elementor-widget-heading\" data-id=\"b132f8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Service client Shopify <br>externalis\u00e9<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db110b3 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"db110b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59e4c0d elementor-widget elementor-widget-text-editor\" data-id=\"59e4c0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tUne assistance e-commerce d\u00e9di\u00e9e aux marques Shopify, avec des conseillers form\u00e9s \u00e0 la gestion des commandes, des retours, des abonnements et des processus propres \u00e0 la plateforme.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15e1b8a elementor-widget__width-auto elementor-align-center elementor-widget elementor-widget-button\" data-id=\"15e1b8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"https:\/\/newstel.com\/fr\/service-client-shopify\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">D\u00e9couvrir l'offre Shopify<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d4b6f26 e-con-full e-flex e-con e-child\" data-id=\"d4b6f26\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b0d920c elementor-widget elementor-widget-heading\" data-id=\"b0d920c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Live chat <br>externalis\u00e9<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0cc44a9 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"0cc44a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e105157 elementor-widget elementor-widget-text-editor\" data-id=\"e105157\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tAidez instantan\u00e9ment vos clients gr\u00e2ce \u00e0 un live chat 24\/7 qui r\u00e9duit les d\u00e9lais de r\u00e9ponse, limite les paniers abandonn\u00e9s et am\u00e9liore la satisfaction client.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4825a1a elementor-widget__width-auto elementor-align-center elementor-widget elementor-widget-button\" data-id=\"4825a1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"https:\/\/newstel.com\/fr\/chat-service-client\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">D\u00e9couvrir l'offre live chat<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-67124b2 e-con-full e-flex e-con e-child\" data-id=\"67124b2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bf18ed9 elementor-widget elementor-widget-heading\" data-id=\"bf18ed9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Service client multilingue externalis\u00e9<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-442ba57 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"442ba57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4aaf24a elementor-widget elementor-widget-text-editor\" data-id=\"4aaf24a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00c9changez avec vos clients dans la langue de leur choix, gr\u00e2ce \u00e0 des conseillers multilingues form\u00e9s pour offrir un service clair, coh\u00e9rent et adapt\u00e9 \u00e0 chaque culture, sur tous les canaux.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5d121b elementor-widget__width-auto elementor-align-center elementor-widget elementor-widget-button\" data-id=\"c5d121b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"https:\/\/newstel.com\/fr\/service-client-multilingue\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">D\u00e9couvrir l'offre multilingue<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d3348ec e-flex e-con-boxed e-con e-parent\" data-id=\"d3348ec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ec8dc2 elementor-widget elementor-widget-heading\" data-id=\"7ec8dc2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions fr\u00e9quentes sur le service client e-commerce externalis\u00e9<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef2c639 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ef2c639\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"text-center mb-12\"><div class=\"text-center mb-12\"><p data-pm-slice=\"0 0 []\"><strong>Les r\u00e9ponses \u00e0 vos questions<\/strong><\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-85f42a5 elementor-widget elementor-widget-n-accordion\" data-id=\"85f42a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1400\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1400\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Qu'est-ce que l'externalisation du service client e-commerce\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1400\" class=\"elementor-element elementor-element-42c9f6e e-con-full e-flex e-con e-child\" data-id=\"42c9f6e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bb3d6df elementor-widget elementor-widget-text-editor\" data-id=\"bb3d6df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Externaliser le service client e-commerce consiste \u00e0 confier \u00e0 un prestataire externe la gestion des \u00e9changes avec vos clients sur des canaux comme le live chat, l&rsquo;e-mail, le t\u00e9l\u00e9phone et les messageries sociales. Les marques en ligne peuvent ainsi am\u00e9liorer leurs d\u00e9lais de r\u00e9ponse, all\u00e9ger la pression op\u00e9rationnelle et faire \u00e9voluer leur service client sans constituer de grandes \u00e9quipes internes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1401\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1401\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Des conseillers externes peuvent-ils apprendre \u00e0 conna\u00eetre nos produits\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1401\" class=\"elementor-element elementor-element-25d2cc9 e-con-full e-flex e-con e-child\" data-id=\"25d2cc9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e1e2c0e elementor-widget elementor-widget-text-editor\" data-id=\"e1e2c0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Oui. Newstel organise un d\u00e9marrage structur\u00e9 et une formation \u00e0 votre marque, pour que les \u00e9quipes connaissent vos produits, vos parcours clients, vos politiques et vos processus. Nos conseillers travaillent comme le prolongement naturel de votre entreprise, et non comme un prestataire ext\u00e9rieur d\u00e9connect\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1402\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1402\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Quelles plateformes e-commerce prenez-vous en charge\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1402\" class=\"elementor-element elementor-element-abe8782 e-con-full e-flex e-con e-child\" data-id=\"abe8782\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b4d37f5 elementor-widget elementor-widget-text-editor\" data-id=\"b4d37f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Newstel prend en charge de nombreuses plateformes e-commerce, dont Shopify, WooCommerce, Magento, BigCommerce et des environnements sur mesure. Nos \u00e9quipes travaillent r\u00e9guli\u00e8rement dans les interfaces d&rsquo;administration, les helpdesks, les outils logistiques, les plateformes d&rsquo;abonnement et les processus connect\u00e9s.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1403\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1403\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Travaillez-vous uniquement avec des boutiques Shopify\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1403\" class=\"elementor-element elementor-element-ea4aa28 e-con-full e-flex e-con e-child\" data-id=\"ea4aa28\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-86f401f elementor-widget elementor-widget-text-editor\" data-id=\"86f401f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Non. Beaucoup de nos clients utilisent Shopify, mais nous travaillons aussi sur WooCommerce, Magento, BigCommerce, des architectures headless et des plateformes d\u00e9velopp\u00e9es sur mesure. Notre organisation s&rsquo;adapte \u00e0 vos syst\u00e8mes et \u00e0 vos processus existants.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1404\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1404\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Pouvez-vous assurer \u00e0 la fois le live chat, l'e-mail et le t\u00e9l\u00e9phone\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1404\" class=\"elementor-element elementor-element-a4a5ced e-con-full e-flex e-con e-child\" data-id=\"a4a5ced\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a03f72a elementor-widget elementor-widget-text-editor\" data-id=\"a03f72a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Oui. Nous assurons un service client e-commerce omnicanal sur le live chat, l&rsquo;e-mail, les messageries sociales, le t\u00e9l\u00e9phone et les marketplaces. Vous offrez ainsi une exp\u00e9rience plus coh\u00e9rente \u00e0 chaque point de contact.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1405\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1405\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Proposez-vous un service client e-commerce 24\/7\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1405\" class=\"elementor-element elementor-element-f302400 e-con-full e-flex e-con e-child\" data-id=\"f302400\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-af6c713 elementor-widget elementor-widget-text-editor\" data-id=\"af6c713\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La couverture est organis\u00e9e selon votre activit\u00e9. Elle peut inclure les soir\u00e9es, les week-ends, des plages horaires \u00e9tendues, la gestion des d\u00e9bordements ou des mod\u00e8les proches du 24\/7, selon la demande de vos clients et votre calendrier commercial.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1406\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1406\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Pouvez-vous renforcer l'\u00e9quipe pendant les pics d'activit\u00e9\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1406\" class=\"elementor-element elementor-element-baa8fbf e-con-full e-flex e-con e-child\" data-id=\"baa8fbf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e403a47 elementor-widget elementor-widget-text-editor\" data-id=\"e403a47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Oui. Newstel renforce votre service client lors des lancements, du Black Friday, du Cyber Monday, des pics saisonniers, des promotions et des phases de forte croissance. La couverture peut augmenter ou diminuer selon la demande, sans engagement de personnel \u00e0 long terme.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1407\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1407\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Vos \u00e9quipes peuvent-elles travailler dans notre helpdesk actuel\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1407\" class=\"elementor-element elementor-element-bcb4816 e-con-full e-flex e-con e-child\" data-id=\"bcb4816\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16e7708 elementor-widget elementor-widget-text-editor\" data-id=\"16e7708\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"2462\" data-end=\"2729\">Oui. Nos \u00e9quipes travaillent r\u00e9guli\u00e8rement sur Gorgias, Zendesk, Freshdesk, Intercom, Shopify Inbox et d&rsquo;autres outils de service client e-commerce. Nous intervenons directement dans vos syst\u00e8mes existants pour limiter les perturbations et garder des processus coh\u00e9rents.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1408\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"9\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1408\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Avec quels types de marques e-commerce travaillez-vous\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1408\" class=\"elementor-element elementor-element-87df434 e-con-full e-flex e-con e-child\" data-id=\"87df434\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b4b822 elementor-widget elementor-widget-text-editor\" data-id=\"6b4b822\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nous travaillons dans de nombreux secteurs de l&rsquo;e-commerce, notamment la sant\u00e9 et le bien-\u00eatre, les compl\u00e9ments alimentaires, la beaut\u00e9, la mode, l&rsquo;habillement, l&rsquo;\u00e9lectronique grand public, les marques par abonnement et les marques D2C en forte croissance. Nous accompagnons aussi des marques omnicanales pr\u00e9sentes en ligne, en magasin et sur les marketplaces.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1409\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"10\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1409\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Nos clients sauront-ils que notre service client est externalis\u00e9\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1409\" class=\"elementor-element elementor-element-7feed73 e-con-full e-flex e-con e-child\" data-id=\"7feed73\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a0989ae elementor-widget elementor-widget-text-editor\" data-id=\"a0989ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nos \u00e9quipes sont form\u00e9es \u00e0 votre ton, \u00e0 vos processus, \u00e0 vos politiques clients et \u00e0 vos standards de service, pour une exp\u00e9rience client fluide. Dans la plupart des cas, elles fonctionnent comme un prolongement totalement int\u00e9gr\u00e9 de votre \u00e9quipe interne.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-14010\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"11\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-14010\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Dans quels d\u00e9lais pouvez-vous d\u00e9marrer\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-14010\" class=\"elementor-element elementor-element-7c0ed20 e-con-full e-flex e-con e-child\" data-id=\"7c0ed20\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c27ed6d elementor-widget elementor-widget-text-editor\" data-id=\"c27ed6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les d\u00e9lais d\u00e9pendent de la complexit\u00e9 op\u00e9rationnelle, des volumes, de la configuration des plateformes et des processus. Dans la plupart des cas, nous pouvons d\u00e9marrer peu apr\u00e8s la phase d&rsquo;analyse, l&rsquo;alignement des m\u00e9thodes et l&rsquo;ouverture des acc\u00e8s.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-14011\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"12\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-14011\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Comment mesurez-vous la qualit\u00e9 du service\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-14011\" class=\"elementor-element elementor-element-f0075fd e-con-full e-flex e-con e-child\" data-id=\"f0075fd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4fcc27f elementor-widget elementor-widget-text-editor\" data-id=\"4fcc27f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Newstel s&rsquo;appuie sur un contr\u00f4le qualit\u00e9 structur\u00e9\u00a0: revues de tickets, suivi des SLA, audits de conversations, mesure de la satisfaction client et rapports op\u00e9rationnels r\u00e9guliers. Le niveau de service reste ainsi constant \u00e0 mesure que votre activit\u00e9 se d\u00e9veloppe.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-14012\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"13\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-14012\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Un SAV externalis\u00e9 peut-il am\u00e9liorer la fid\u00e9lisation\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-14012\" class=\"elementor-element elementor-element-9a4daf4 e-con-full e-flex e-con e-child\" data-id=\"9a4daf4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3bba0fd elementor-widget elementor-widget-text-editor\" data-id=\"3bba0fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Oui. Des r\u00e9ponses plus rapides, un SAV plus fluide, une communication proactive et une meilleure exp\u00e9rience client contribuent tous \u00e0 am\u00e9liorer la fid\u00e9lisation et le taux de r\u00e9achat. Le service client joue un r\u00f4le important dans la protection de la valeur client \u00e0 long terme et de l&rsquo;attachement \u00e0 la marque.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-14013\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"14\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-14013\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Pourquoi les marques e-commerce externalisent-elles leur service client\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-14013\" class=\"elementor-element elementor-element-0493c9d e-con-full e-flex e-con e-child\" data-id=\"0493c9d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6418fd6 elementor-widget elementor-widget-text-editor\" data-id=\"6418fd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>De nombreuses marques e-commerce externalisent leur service client pour r\u00e9duire leurs frais de fonctionnement, am\u00e9liorer leurs d\u00e9lais de r\u00e9ponse et faire \u00e9voluer leur assistance plus facilement en p\u00e9riode de croissance. L&rsquo;externalisation leur permet aussi d&rsquo;offrir une assistance multicanale sans constituer de grandes \u00e9quipes internes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-14014\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"15\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-14014\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Quels sont les avantages de l'externalisation du service client e-commerce\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-14014\" class=\"elementor-element elementor-element-f174dbc e-con-full e-flex e-con e-child\" data-id=\"f174dbc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ae4921 elementor-widget elementor-widget-text-editor\" data-id=\"4ae4921\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>L&rsquo;externalisation du service client e-commerce am\u00e9liore l&rsquo;exp\u00e9rience client tout en r\u00e9duisant les co\u00fbts de recrutement, de formation et de management. Elle permet aussi d&rsquo;ajuster la couverture avec plus de souplesse pendant les pics saisonniers, les promotions et les phases de forte croissance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-14015\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"16\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-14015\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Comment choisir un prestataire de relation client e-commerce\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-14015\" class=\"elementor-element elementor-element-2ddc131 e-con-full e-flex e-con e-child\" data-id=\"2ddc131\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-48aea9a elementor-widget elementor-widget-text-editor\" data-id=\"48aea9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Un bon prestataire doit conna\u00eetre les processus de l&rsquo;e-commerce, les attentes des clients et le fonctionnement d&rsquo;une assistance multicanale. V\u00e9rifiez son exp\u00e9rience des plateformes, sa souplesse op\u00e9rationnelle, la transparence de ses rapports et la capacit\u00e9 de ses \u00e9quipes \u00e0 s&rsquo;int\u00e9grer naturellement \u00e0 vos syst\u00e8mes et \u00e0 vos processus.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-14016\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"17\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-14016\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Quelle diff\u00e9rence entre un SAV e-commerce externalis\u00e9 et un centre d'appels classique\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-14016\" class=\"elementor-element elementor-element-4994005 e-con-full e-flex e-con e-child\" data-id=\"4994005\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e809cf elementor-widget elementor-widget-text-editor\" data-id=\"2e809cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les centres d&rsquo;appels classiques sont souvent organis\u00e9s autour du volume de tickets et de conversations script\u00e9es, alors qu&rsquo;un SAV e-commerce externalis\u00e9 met l&rsquo;accent sur l&rsquo;exp\u00e9rience client, la fid\u00e9lisation et les op\u00e9rations de vente en ligne. Les \u00e9quipes form\u00e9es \u00e0 l&rsquo;e-commerce connaissent g\u00e9n\u00e9ralement mieux les plateformes, la logistique, les abonnements et le suivi apr\u00e8s achat.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-14017\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"18\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-14017\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Un service client e-commerce externalis\u00e9 peut-il g\u00e9rer le live chat et le t\u00e9l\u00e9phone\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-14017\" class=\"elementor-element elementor-element-5c548c2 e-con-full e-flex e-con e-child\" data-id=\"5c548c2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df96a39 elementor-widget elementor-widget-text-editor\" data-id=\"df96a39\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"2122\" data-end=\"2368\">Oui. Un service client e-commerce externalis\u00e9 peut couvrir le live chat, le t\u00e9l\u00e9phone, le traitement des e-mails, les messageries sociales et l&rsquo;assistance sur les marketplaces. Beaucoup de marques combinent plusieurs canaux de communication.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-14018\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"19\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-14018\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Un prestataire externe peut-il travailler sur une plateforme e-commerce sur mesure\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-14018\" class=\"elementor-element elementor-element-532deb4 e-con-full e-flex e-con e-child\" data-id=\"532deb4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43c5920 elementor-widget elementor-widget-text-editor\" data-id=\"43c5920\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Oui. Beaucoup de marques utilisent Shopify, WooCommerce, Magento ou BigCommerce, mais une \u00e9quipe externalis\u00e9e peut aussi travailler sur une plateforme d\u00e9velopp\u00e9e sur mesure et avec des processus sp\u00e9cifiques.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-14019\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"20\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-14019\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Un centre d'appels e-commerce externalis\u00e9 convient-il aux petites marques\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-14019\" class=\"elementor-element elementor-element-cfcc2ae e-con-full e-flex e-con e-child\" data-id=\"cfcc2ae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-80a5e92 elementor-widget elementor-widget-text-editor\" data-id=\"80a5e92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"2751\" data-end=\"2997\">Oui. L&rsquo;externalisation d&rsquo;un centre d&rsquo;appels e-commerce n&rsquo;est pas r\u00e9serv\u00e9e aux grandes entreprises. De nombreuses marques en croissance externalisent leur service client pour gagner en rigueur op\u00e9rationnelle et offrir une meilleure couverture sans constituer de grandes \u00e9quipes internes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-14020\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"21\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-14020\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Le service peut-il suivre la demande saisonni\u00e8re\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-14020\" class=\"elementor-element elementor-element-d605b8a e-con-full e-flex e-con e-child\" data-id=\"d605b8a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-832d462 elementor-widget elementor-widget-text-editor\" data-id=\"832d462\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"3074\" data-end=\"3269\">Oui. Des services d&rsquo;externalisation flexibles permettent d&rsquo;augmenter la couverture pendant les pics de ventes comme le Black Friday, le Cyber Monday, les lancements de produits et les soldes saisonni\u00e8res.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-14021\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"22\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-14021\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Quels canaux couvre l'externalisation du service client e-commerce\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-14021\" class=\"elementor-element elementor-element-45a57f1 e-con-full e-flex e-con e-child\" data-id=\"45a57f1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e0707f0 elementor-widget elementor-widget-text-editor\" data-id=\"e0707f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Selon votre organisation, l&rsquo;externalisation du service client e-commerce peut inclure le live chat, l&rsquo;e-mail, les messageries sociales, le t\u00e9l\u00e9phone, la gestion du helpdesk et le service client sur les marketplaces.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-14022\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"23\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-14022\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Comment l'externalisation am\u00e9liore-t-elle la fid\u00e9lisation des clients\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-14022\" class=\"elementor-element elementor-element-53add0d e-con-full e-flex e-con e-child\" data-id=\"53add0d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-48c0e89 elementor-widget elementor-widget-text-editor\" data-id=\"48c0e89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Des r\u00e9ponses plus rapides, des parcours plus fluides et une assistance plus r\u00e9guli\u00e8re am\u00e9liorent la satisfaction client et les achats r\u00e9p\u00e9t\u00e9s. Un service client de qualit\u00e9 joue un r\u00f4le important dans la fid\u00e9lisation \u00e0 long terme.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Externalisation du service client e-commerce qui grandit avec vous Un service client pour les marques e-commerce qui veulent des r\u00e9ponses plus rapides, des clients plus satisfaits et une capacit\u00e9 \u00e9volutive, sans perdre la dimension humaine. Newstel assure votre SAV externalis\u00e9 sur le live chat, l&rsquo;e-mail, le t\u00e9l\u00e9phone et les r\u00e9seaux sociaux, avec une organisation flexible, [&hellip;]<\/p>\n","protected":false},"author":36,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10966","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Service client e-commerce externalis\u00e9 | Newstel<\/title>\n<meta name=\"description\" content=\"Service client e-commerce externalis\u00e9\u00a0: SAV, live chat, e-mail, t\u00e9l\u00e9phone et r\u00e9seaux sociaux, assur\u00e9s par des \u00e9quipes form\u00e9es \u00e0 la vente en ligne.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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