{"id":10981,"date":"2026-04-25T13:36:13","date_gmt":"2026-04-25T13:36:13","guid":{"rendered":"https:\/\/newstel.com\/live-chat-externalise\/"},"modified":"2026-11-12T09:20:53","modified_gmt":"2026-11-12T09:20:53","slug":"chat-service-client","status":"publish","type":"page","link":"https:\/\/newstel.com\/fr\/chat-service-client\/","title":{"rendered":"Live chat externalis\u00e9"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10981\" class=\"elementor elementor-10981 elementor-7527\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6e58985 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"6e58985\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-632dff8\" data-id=\"632dff8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9258695 e-flex e-con-boxed e-con e-parent\" data-id=\"9258695\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-397e6fb e-con-full e-flex e-con e-child\" data-id=\"397e6fb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1bdf243 elementor-widget elementor-widget-heading\" data-id=\"1bdf243\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Chat service client externalis\u00e9 <span style=\"color:#FC6464\">pour les marques r\u00e9actives<\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df26641 elementor-widget elementor-widget-text-editor\" data-id=\"df26641\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Les marques en ligne r\u00e9ussissent quand leur assistance est instantan\u00e9e et intuitive. Newstel met \u00e0 votre disposition des op\u00e9rateurs live chat sp\u00e9cialis\u00e9s, qui prolongent votre \u00e9quipe avec un haut niveau de performance\u00a0: ils r\u00e9cup\u00e8rent les paniers abandonn\u00e9s, qualifient les prospects et r\u00e9duisent vos co\u00fbts op\u00e9rationnels, sans jamais sortir du ton de votre marque.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fbd34ee elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"fbd34ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"#contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">R\u00e9server une consultation gratuite<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3b2b4b0 e-con-full e-flex e-con e-child\" data-id=\"3b2b4b0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c47f050 elementor-widget elementor-widget-image\" data-id=\"c47f050\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/live-chat-outsourcing-services.webp\" class=\"attachment-large size-large wp-image-7607\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/live-chat-outsourcing-services.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/live-chat-outsourcing-services-300x225.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/live-chat-outsourcing-services-768x576.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c142229 e-flex e-con-boxed e-con e-parent\" data-id=\"c142229\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-698cd5f e-grid e-con-boxed e-con e-child\" data-id=\"698cd5f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f6ed508 e-con-full e-flex e-con e-child\" data-id=\"f6ed508\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fcb90be elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"fcb90be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-clock\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tDisponibilit\u00e9 24\/7\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-81584c8 e-con-full e-flex e-con e-child\" data-id=\"81584c8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b26953d elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"b26953d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-dollar-sign\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAssistance \u00e0 co\u00fbt ma\u00eetris\u00e9\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c4e1c33 e-con-full e-flex e-con e-child\" data-id=\"c4e1c33\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b27fada elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"b27fada\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-award\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tPriorit\u00e9 aux r\u00e9sultats\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2e1e18f e-con-full e-flex e-con e-child\" data-id=\"2e1e18f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e7808f1 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"e7808f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-tachometer-alt\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tFlexibilit\u00e9 et \u00e9volutivit\u00e9 \t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-ef96045 e-flex e-con-boxed e-con e-parent\" data-id=\"ef96045\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f766221 e-con-full e-flex e-con e-child\" data-id=\"f766221\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a2cb5d1 elementor-hidden-mobile elementor-widget elementor-widget-heading\" data-id=\"a2cb5d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ce qu'un service de chat en direct externalis\u00e9 change vraiment pour votre entreprise<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f7baf0 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"6f7baf0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ce qu'un service de chat en direct externalis\u00e9 change vraiment pour votre entreprise<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29d5670 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"29d5670\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tIl ne s&rsquo;agit pas de c\u00e9der le contr\u00f4le, mais de vous appuyer sur une \u00e9quipe sp\u00e9cialis\u00e9e qui prot\u00e8ge votre marque tout en all\u00e9geant la pression op\u00e9rationnelle.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-56a505c about e-con-full e-flex e-con e-child\" data-id=\"56a505c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-257075c e-con-full e-flex e-con e-child\" data-id=\"257075c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9175c37 elementor-hidden-mobile elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"9175c37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"512\" height=\"1024\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/05\/jonas-portrait-monochrome-512x1024.webp\" class=\"attachment-large size-large wp-image-7805\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/05\/jonas-portrait-monochrome-512x1024.webp 512w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/05\/jonas-portrait-monochrome-150x300.webp 150w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/05\/jonas-portrait-monochrome-768x1536.webp 768w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/05\/jonas-portrait-monochrome.webp 887w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16d99c9 elementor-hidden-desktop elementor-widget elementor-widget-image\" data-id=\"16d99c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/1544468670882.jpg\" class=\"attachment-large size-large wp-image-7627\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/1544468670882.jpg 500w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/1544468670882-300x300.jpg 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/1544468670882-150x150.jpg 150w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89e04f6 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"89e04f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"text-center mb-12\"><div class=\"text-center mb-12\"><p data-pm-slice=\"0 0 []\"><strong>Fondateur\u00a0:<\/strong> Jonas Fandrey<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a274455 e-con-full e-flex e-con e-child\" data-id=\"a274455\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-14420bf elementor-widget elementor-widget-text-editor\" data-id=\"14420bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Dans un monde o\u00f9 tout commence en ligne, votre site est votre vitrine principale. En externalisant votre live chat, chaque visiteur est accueilli par un expert capable de r\u00e9pondre \u00e0 ses questions en temps r\u00e9el. Nous vous d\u00e9chargeons de la gestion d&rsquo;une assistance 24\/7, tout en vous laissant une visibilit\u00e9 et un contr\u00f4le complets sur chaque \u00e9change.<\/span><\/p><p><span style=\"font-weight: 400;\">Nos sp\u00e9cialistes du live chat sont la premi\u00e8re ligne de votre marque pour\u00a0:<br \/><\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Questions avant achat\u00a0:<\/b><span style=\"font-weight: 400;\"> r\u00e9pondre aux questions d\u00e9cisives qui font passer vos clients du simple coup d&rsquo;\u0153il au paiement.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Engagement proactif\u00a0: <\/b><span style=\"font-weight: 400;\">aller au-devant des visiteurs h\u00e9sitants pour \u00e9viter les abandons et cr\u00e9er imm\u00e9diatement la confiance.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Paniers abandonn\u00e9s\u00a0:<\/b><span style=\"font-weight: 400;\"> relancer les visiteurs qui n&rsquo;ont pas finalis\u00e9 leur achat et lever les obstacles avant qu&rsquo;ils ne fassent perdre une vente.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Logistique et suivi\u00a0:<\/b><span style=\"font-weight: 400;\"> informer rapidement sur le suivi des commandes et l&rsquo;\u00e9tat des livraisons.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Retours et remboursements\u00a0:<\/b><span style=\"font-weight: 400;\"> guider vos clients dans vos politiques sp\u00e9cifiques, avec empathie et pr\u00e9cision.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Gestion des abonnements\u00a0:<\/b><span style=\"font-weight: 400;\"> traiter les mises \u00e0 jour de compte et les questions de facturation r\u00e9currente.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Aide au paiement\u00a0:<\/b><span style=\"font-weight: 400;\"> r\u00e9soudre les probl\u00e8mes techniques en fin de commande pour que la transaction aboutisse.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Horaires \u00e9tendus\u00a0: <\/b><span style=\"font-weight: 400;\">maintenir une assistance professionnelle le soir, le week-end et les jours f\u00e9ri\u00e9s.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\"><br \/>Le live chat fonctionne comme une extension de votre \u00e9quipe, dans vos syst\u00e8mes et selon vos proc\u00e9dures d&rsquo;escalade, pour une exp\u00e9rience client fluide.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4b6d17e e-flex e-con-boxed e-con e-parent\" data-id=\"4b6d17e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-99af968 elementor-widget elementor-widget-heading\" data-id=\"99af968\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pourquoi les grandes marques externalisent leur live chat<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da4d5c1 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"da4d5c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\"><span style=\"font-weight: 400;\">Le live chat est plus qu&rsquo;un canal d&rsquo;assistance\u00a0: c&rsquo;est un levier de conversion. Les entreprises choisissent Newstel pour r\u00e9pondre plus vite, r\u00e9duire leurs frais et r\u00e9cup\u00e9rer le chiffre d&rsquo;affaires manqu\u00e9, sans la complexit\u00e9 d&rsquo;un recrutement interne.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e8179d2 e-grid e-con-full e-con e-child\" data-id=\"e8179d2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d316b0 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"5d316b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-dollar-sign\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tUn co\u00fbt par chat optimis\u00e9\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tR\u00e9duisez le co\u00fbt de traitement tout en renfor\u00e7ant l'alignement sur votre marque.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6662659 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"6662659\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-bolt\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tFini les r\u00e9ponses tardives\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tGagnez en rapidit\u00e9 et augmentez le taux de r\u00e9solution au premier contact sur l'ensemble de vos \u00e9changes.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c85af87 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"c85af87\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-clock\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tUn service client 24\/7\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tCaptez des prospects et r\u00e9solvez les probl\u00e8mes pendant que votre \u00e9quipe dort, sans aucune baisse de qualit\u00e9.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-068de1b elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"068de1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-shield-alt\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tUn chiffre d'affaires prot\u00e9g\u00e9\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tRelancez les conversations abandonn\u00e9es et limitez le risque de ventes manqu\u00e9es.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7aea95a elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"7aea95a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-star\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tDes taux de conversion en hausse\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tAm\u00e9liorez votre ROI gr\u00e2ce \u00e0 un engagement proactif aux \u00e9tapes d\u00e9cisives du tunnel de vente.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bff7ad9 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"bff7ad9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-cogs\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tUne \u00e9quipe interne lib\u00e9r\u00e9e\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tAll\u00e9gez la charge de votre \u00e9quipe pour qu'elle se concentre sur les objectifs strat\u00e9giques \u00e0 fort impact.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8d2669c e-grid e-con-full e-con e-child\" data-id=\"8d2669c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fb49e3e elementor-widget elementor-widget-heading\" data-id=\"fb49e3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Un impact mesurable sur la performance<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7646b37 elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"7646b37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>De vrais clients, de vrais r\u00e9sultats<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a420475 elementor-widget-tablet__width-initial elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"a420475\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-globe-americas\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t<strong style=\"color:#FC6464\">29\u00a0% de r\u00e9duction moyenne<\/strong> des co\u00fbts op\u00e9rationnels gr\u00e2ce \u00e0 nos mod\u00e8les d'\u00e9quipe optimis\u00e9s.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a9d038 elementor-widget-tablet__width-initial elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"4a9d038\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-tags\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t<strong style=\"color:#FC6464\">125\u00a0% de capacit\u00e9 en plus<\/strong> en saison, pendant les p\u00e9riodes d'achat les plus charg\u00e9es.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef0a128 elementor-widget-tablet__width-initial elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"ef0a128\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-seedling\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t<strong style=\"color:#FC6464\">Une mont\u00e9e en charge rapide<\/strong>, de z\u00e9ro \u00e0 plus de 40 conseillers en deux semaines seulement.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65c3852 elementor-hidden-mobile elementor-hidden-tablet elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"65c3852\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9716d46 elementor-widget-tablet__width-initial elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"9716d46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chart-line\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t<strong style=\"color:#FC6464\">Une capacit\u00e9 flexible<\/strong>, ajustable \u00e0 la hausse comme \u00e0 la baisse avec un pr\u00e9avis de sept jours.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb63e7f elementor-widget-tablet__width-initial elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"eb63e7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-grin-stars\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t<strong style=\"color:#FC6464\">Plus de 90\u00a0% de CSAT<\/strong> sur l'ensemble des programmes en cours.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35e1d29 elementor-widget__width-auto elementor-align-left elementor-widget elementor-widget-button\" data-id=\"35e1d29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"#contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">R\u00e9server une consultation gratuite<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-179f4b2 e-flex e-con-boxed e-con e-child\" data-id=\"179f4b2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b20b168 e-flex e-con-boxed e-con e-child\" data-id=\"b20b168\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-226eec2 elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"226eec2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Les risques des prestataires ax\u00e9s sur le volume<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b59aaf2 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"b59aaf2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div><div><p><span style=\"font-weight: 400;\">Tous les prestataires ne sont pas arm\u00e9s pour bien repr\u00e9senter votre marque. Un mauvais partenaire peut vous faire manquer des ventes et agacer vos clients. Newstel \u00e9carte ces risques gr\u00e2ce \u00e0 un contr\u00f4le qualit\u00e9 structur\u00e9, des rapports transparents et des op\u00e9rateurs de chat form\u00e9s, qui travaillent comme le prolongement naturel de votre \u00e9quipe.<\/span><\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aeefd43 e-grid e-con-full e-con e-child\" data-id=\"aeefd43\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-9209531 e-flex e-con-boxed e-con e-child\" data-id=\"9209531\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7302672 elementor-widget elementor-widget-heading\" data-id=\"7302672\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Les autres prestataires<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18926e9 elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"18926e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-file-alt\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tDes r\u00e9ponses script\u00e9es\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tDes op\u00e9rateurs incapables de saisir les subtilit\u00e9s d'un produit ou la vraie intention du client.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d9a9921 elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"d9a9921\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-language\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tDes barri\u00e8res linguistiques\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tUne ma\u00eetrise insuffisante de la langue, ou des \u00e9crits confus et peu professionnels.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10e0705 elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"10e0705\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-dizzy\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tUne connaissance produit superficielle\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tUn manque d'immersion qui conduit \u00e0 des conseils erron\u00e9s ou vagues.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bcfb3ab elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"bcfb3ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-door-closed\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tUne disponibilit\u00e9 de fa\u00e7ade\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tAucune vraie couverture hors heures de bureau, malgr\u00e9 une assistance 24\/7 annonc\u00e9e.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3085b45 elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"3085b45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-clock\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tDes d\u00e9lais de r\u00e9ponse trop longs\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tDes temps d'attente qui poussent les visiteurs \u00e0 abandonner la conversation.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a5fe41 elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"6a5fe41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-sticky-note\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tDes rapports opaques\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tUn suivi insuffisant et aucun processus de contr\u00f4le qualit\u00e9 structur\u00e9.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-abb0d8e elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"abb0d8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-comments-dollar\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tDes co\u00fbts cach\u00e9s\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tDes contrats rigides et des grilles tarifaires floues qui rendent le budget impr\u00e9visible.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d46b1f0 e-con-full e-flex e-con e-child\" data-id=\"d46b1f0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0000282 elementor-widget elementor-widget-heading\" data-id=\"0000282\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Newstel<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6aca1f8 elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"6aca1f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-hands-helping\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tLa finesse plut\u00f4t que le script\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tNous allons au-del\u00e0 des mod\u00e8les fig\u00e9s pour comprendre la vraie intention du client et les subtilit\u00e9s de vos produits.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5436405 elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"5436405\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-grin-beam\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tUne communication claire\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tNous assurons un fran\u00e7ais \u00e9crit de niveau natif et une parfaite ma\u00eetrise des autres langues.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3cae3aa elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"3cae3aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-gem\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tUne connaissance produit approfondie\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tNos op\u00e9rateurs sont des experts form\u00e9s, pour \u00e9viter tout conseil erron\u00e9 ou approximatif.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e2f971f elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"e2f971f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-door-open\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tUne vraie disponibilit\u00e9\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tNous assurons une r\u00e9elle couverture hors heures de bureau, pas une simple promesse sur un site.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f69835 elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"3f69835\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-bolt\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tUne r\u00e9ponse imm\u00e9diate\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tNous supprimons les temps d'attente qui poussent les visiteurs \u00e0 quitter leur parcours.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37c2e44 elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"37c2e44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-check-circle\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tUne transparence totale\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tDes rapports honn\u00eates et un contr\u00f4le qualit\u00e9 structur\u00e9, sans frais cach\u00e9s ni conditions rigides.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8200db0 elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"8200db0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-handshake\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tDes tarifs transparents\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tUne tarification simple, avec la possibilit\u00e9 d'ajuster votre \u00e9quipe quand vous le souhaitez.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-099b947 elementor-widget__width-auto elementor-align-left elementor-widget elementor-widget-button\" data-id=\"099b947\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"#contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">R\u00e9server une consultation gratuite<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-91bb849 e-con-full e-flex e-con e-child\" data-id=\"91bb849\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-5a1d6fe e-con-full e-flex e-con e-child\" data-id=\"5a1d6fe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2417b77 e-flex e-con-boxed e-con e-child\" data-id=\"2417b77\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e93c8e3 elementor-widget elementor-widget-heading\" data-id=\"e93c8e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Notre mod\u00e8le d'assistance par chat en direct<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c393d8 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"8c393d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"text-center mb-12\"><div class=\"text-center mb-12\"><p>Newstel assure une assistance live chat structur\u00e9e et align\u00e9e sur votre marque, con\u00e7ue pour acc\u00e9l\u00e9rer les r\u00e9ponses, augmenter les conversions et \u00e9tendre votre couverture sans alourdir la charge de vos \u00e9quipes internes.<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fa52395 e-grid e-con-full e-con e-child\" data-id=\"fa52395\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-421e384 elementor-position-inline-start elementor-view-framed elementor-mobile-position-inline-start elementor-shape-circle elementor-widget elementor-widget-icon-box\" data-id=\"421e384\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 256 512\"><path d=\"M32 32C14.3 32 0 46.3 0 64S14.3 96 32 96l64 0 0 320-64 0c-17.7 0-32 14.3-32 32s14.3 32 32 32l192 0c17.7 0 32-14.3 32-32s-14.3-32-32-32l-64 0 0-352c0-17.7-14.3-32-32-32L32 32z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tDes op\u00e9rateurs de chat d\u00e9di\u00e9s\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tNos sp\u00e9cialistes sont de v\u00e9ritables ambassadeurs. Avant le lancement, ils suivent une immersion approfondie dans votre marque, acqui\u00e8rent une connaissance compl\u00e8te de vos produits et disposent de proc\u00e9dures d'escalade claires pour les demandes complexes. Chaque conseiller parle couramment la langue de vos clients, avec de solides comp\u00e9tences \u00e0 l'\u00e9crit comme \u00e0 l'oral.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e9aa82 elementor-position-inline-start elementor-view-framed elementor-mobile-position-inline-start elementor-shape-circle elementor-widget elementor-widget-icon-box\" data-id=\"5e9aa82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\"><path d=\"M48 64c0-17.7 14.3-32 32-32l171 0c60.2 0 109 48.8 109 109 0 43.8-26.2 83.3-66.4 100.4l-139.1 59C119 315.4 96 350.2 96 388.7l0 27.3 224 0c17.7 0 32 14.3 32 32s-14.3 32-32 32L64 480c-17.7 0-32-14.3-32-32l0-59.3c0-64.2 38.4-122.2 97.5-147.3l139.1-59c16.6-7.1 27.4-23.4 27.4-41.4 0-24.9-20.2-45-45-45L80 96C62.3 96 48 81.7 48 64z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tUne ma\u00eetrise multicanale\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tChat sur votre site, messagerie dans votre application, messages priv\u00e9s sur les r\u00e9seaux sociaux ou SMS\u00a0: nous offrons une exp\u00e9rience unifi\u00e9e sur des plateformes comme Zendesk, Gorgias et Freshdesk. Tous les canaux suivent un m\u00eame cadre de contr\u00f4le qualit\u00e9 rigoureux.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1312620 elementor-position-inline-start elementor-view-framed elementor-mobile-position-inline-start elementor-shape-circle elementor-widget elementor-widget-icon-box\" data-id=\"1312620\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 320 512\"><path d=\"M80 288c-17.7 0-32-14.3-32-32s14.3-32 32-32l112 0c35.3 0 64-28.7 64-64s-28.7-64-64-64L32 96C14.3 96 0 81.7 0 64S14.3 32 32 32l160 0c70.7 0 128 57.3 128 128 0 38.2-16.8 72.5-43.3 96 26.6 23.5 43.3 57.8 43.3 96 0 70.7-57.3 128-128 128L32 480c-17.7 0-32-14.3-32-32s14.3-32 32-32l160 0c35.3 0 64-28.7 64-64s-28.7-64-64-64L80 288z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tUne int\u00e9gration compl\u00e8te \u00e0 votre \u00e9cosyst\u00e8me\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tNous nous connectons directement \u00e0 vos syst\u00e8mes, dont vos plateformes e-commerce, CRM et outils de facturation. Nos op\u00e9rateurs travaillent ainsi dans votre environnement r\u00e9el, avec une visibilit\u00e9 compl\u00e8te et un minimum de frictions.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a96e540 elementor-position-inline-start elementor-view-framed elementor-mobile-position-inline-start elementor-shape-circle elementor-widget elementor-widget-icon-box\" data-id=\"a96e540\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\"><path d=\"M64 64c0-17.7-14.3-32-32-32S0 46.3 0 64L0 288c0 35.3 28.7 64 64 64l192 0 0 96c0 17.7 14.3 32 32 32s32-14.3 32-32l0-96 32 0c17.7 0 32-14.3 32-32s-14.3-32-32-32l-32 0 0-224c0-17.7-14.3-32-32-32s-32 14.3-32 32l0 224-192 0 0-224z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tUn contr\u00f4le qualit\u00e9 structur\u00e9\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tLa qualit\u00e9 se travaille en continu, pas lors de revues ponctuelles. Notre dispositif comprend des grilles d'\u00e9valuation, des revues de chats, le suivi des d\u00e9lais de r\u00e9ponse et du CSAT, le tout appuy\u00e9 par des boucles de coaching r\u00e9guli\u00e8res.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0af968e elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"0af968e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9be2277 elementor-position-inline-start elementor-view-framed elementor-mobile-position-inline-start elementor-shape-circle elementor-widget elementor-widget-icon-box\" data-id=\"9be2277\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 320 512\"><path d=\"M0 64C0 46.3 14.3 32 32 32l224 0c17.7 0 32 14.3 32 32s-14.3 32-32 32l-192 0 0 112 120 0c75.1 0 136 60.9 136 136S259.1 480 184 480L32 480c-17.7 0-32-14.3-32-32s14.3-32 32-32l152 0c39.8 0 72-32.2 72-72s-32.2-72-72-72L32 272c-17.7 0-32-14.3-32-32L0 64z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tUne couverture continue hors heures de bureau\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tGardez le contact le soir, le week-end et la nuit, gr\u00e2ce \u00e0 un passage de relais fluide. Cette capacit\u00e9 flexible vous permet d'absorber les pics de demande et les promotions sans agrandir vos \u00e9quipes internes.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b7431f elementor-widget__width-auto elementor-align-left elementor-widget elementor-widget-button\" data-id=\"8b7431f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"#contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">R\u00e9server une consultation gratuite<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3d339b5 e-flex e-con-boxed e-con e-parent\" data-id=\"3d339b5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3c85a20 elementor-widget elementor-widget-heading\" data-id=\"3c85a20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">L'avenir est hybride\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f36009 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2f36009\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"text-center mb-12\"><div class=\"text-center mb-12\"><p data-pm-slice=\"0 0 []\"><strong>L&rsquo;IA et le regard humain<\/strong><\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3eadb0a e-grid e-con-full e-con e-child\" data-id=\"3eadb0a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-cfcd5d8 e-con-full e-flex e-con e-child\" data-id=\"cfcd5d8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0a497ac elementor-widget elementor-widget-image\" data-id=\"0a497ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"532\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-team-in-office-bright.webp\" class=\"attachment-large size-large wp-image-9231\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-team-in-office-bright.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-team-in-office-bright-300x200.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-team-in-office-bright-768x511.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be2f5ac elementor-widget__width-auto elementor-align-left elementor-widget elementor-widget-button\" data-id=\"be2f5ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"#contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">R\u00e9server une consultation gratuite<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b80539f e-con-full e-flex e-con e-child\" data-id=\"b80539f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94293be elementor-widget elementor-widget-text-editor\" data-id=\"94293be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div><div><p><span style=\"font-weight: 400;\">L&rsquo;automatisation absorbe le volume, les conseillers prot\u00e8gent la relation. Newstel travaille avec vos chatbots IA existants pour cr\u00e9er un mod\u00e8le d&rsquo;assistance hybride performant.<\/span><\/p><p><b>Les chatbots traitent les demandes r\u00e9p\u00e9titives et nombreuses\u00a0:<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Suivi des commandes et mises \u00e0 jour de livraison.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Questions fr\u00e9quentes simples et questions sur vos conditions.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Collecte des premi\u00e8res informations avant escalade.<\/span><\/li><\/ul><p><b>Les conseillers Newstel prennent en charge les moments d\u00e9cisifs\u00a0:<\/b><\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bdd34be elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"bdd34be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-shopping-bag\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tConseil produit\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tR\u00e9pondre aux questions qui p\u00e8sent sur la d\u00e9cision d'achat.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e98ec1 elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"1e98ec1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-credit-card\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tFacturation complexe\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tTraiter les probl\u00e8mes de paiement et de facturation avec une empathie humaine.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ea9433 elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"7ea9433\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-shipping-fast\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tChangements op\u00e9rationnels\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tG\u00e9rer les retours, les remboursements et les modifications de commande.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c2f498 elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"9c2f498\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-grin-stars\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tGestion des escalades\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tR\u00e9soudre les r\u00e9clamations et les probl\u00e8mes techniques qui demandent du discernement.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8bb891c e-con-full e-flex e-con e-child\" data-id=\"8bb891c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-f707912 e-flex e-con-boxed e-con e-child\" data-id=\"f707912\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-056fb6a elementor-widget elementor-widget-heading\" data-id=\"056fb6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">S\u00e9curit\u00e9, conformit\u00e9 et protection des donn\u00e9es\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-01d10bd elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"01d10bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"text-center mb-12\"><div class=\"text-center mb-12\"><p data-pm-slice=\"0 0 []\"><strong>Prot\u00e9ger votre marque, prot\u00e9ger vos clients<\/strong><\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-40fb3d6 e-flex e-con-boxed e-con e-child\" data-id=\"40fb3d6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cdc564d e-grid e-con-full e-con e-child\" data-id=\"cdc564d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-768765a e-con-full e-flex e-con e-child\" data-id=\"768765a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba58f27 elementor-widget-mobile__width-initial elementor-hidden-desktop elementor-widget elementor-widget-image\" data-id=\"ba58f27\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/security-compliance-newstel.webp\" class=\"attachment-large size-large wp-image-9227\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/security-compliance-newstel.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/security-compliance-newstel-300x200.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/security-compliance-newstel-768x513.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f08647 elementor-widget elementor-widget-text-editor\" data-id=\"7f08647\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>L&rsquo;externalisation exige des garde-fous solides. Newstel applique des normes exigeantes de s\u00e9curit\u00e9 et de conformit\u00e9 pour que les informations de vos clients soient trait\u00e9es de fa\u00e7on s\u00fbre et responsable.<\/p>\n<ul>\n \t<li><b>Conformit\u00e9 RGPD\u00a0:<\/b> nous appliquons des pratiques strictes de traitement des donn\u00e9es, en accord avec la r\u00e9glementation europ\u00e9enne.<\/li>\n \t<li><b>Acc\u00e8s s\u00e9curis\u00e9 aux syst\u00e8mes\u00a0:<\/b> nos conseillers travaillent dans des environnements contr\u00f4l\u00e9s, avec des droits restreints et une authentification renforc\u00e9e.<\/li>\n \t<li><b>Protection des donn\u00e9es et confidentialit\u00e9\u00a0:<\/b> toutes les donn\u00e9es personnelles et de paiement sont trait\u00e9es dans des processus valid\u00e9s, au sein de votre CRM.<\/li>\n \t<li><b>Suivi et tra\u00e7abilit\u00e9\u00a0:<\/b> nous conservons des pistes d&rsquo;audit compl\u00e8tes et un suivi de la performance pour une visibilit\u00e9 totale.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-76a0da9 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"76a0da9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b8cd5c8 elementor-widget-mobile__width-initial elementor-widget elementor-widget-image\" data-id=\"b8cd5c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/security-compliance-newstel.webp\" class=\"attachment-large size-large wp-image-9227\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/security-compliance-newstel.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/security-compliance-newstel-300x200.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/security-compliance-newstel-768x513.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d7df643 elementor-widget__width-auto elementor-align-left elementor-widget elementor-widget-button\" data-id=\"d7df643\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"#contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">R\u00e9server une consultation gratuite<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dcfbf62 e-flex e-con-boxed e-con e-parent\" data-id=\"dcfbf62\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4b38def e-con-full e-flex e-con e-child\" data-id=\"4b38def\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cbdcd6b elementor-widget elementor-widget-heading\" data-id=\"cbdcd6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cas d'usage par secteur <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c490ba8 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"c490ba8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"text-center mb-12\"><div class=\"text-center mb-12\"><p data-pm-slice=\"0 0 []\"><span style=\"font-weight: 400;\">Le live chat est le moyen le plus direct de transformer la curiosit\u00e9 d&rsquo;un visiteur en achat confirm\u00e9. Newstel met \u00e0 votre disposition des op\u00e9rateurs sp\u00e9cialis\u00e9s qui connaissent votre secteur\u00a0: ses parcours clients, ses processus techniques et les attentes propres \u00e0 vos clients.<\/span><\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3352d27 e-grid e-con-full e-con e-child\" data-id=\"3352d27\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f16ad0e elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"f16ad0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-shopping-basket\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tE\u2011commerce et D2C\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tNous g\u00e9rons tout le cycle de la vente en ligne, des questions produits et de taille avant la commande au suivi des livraisons, aux retours complexes et \u00e0 la fid\u00e9lisation apr\u00e8s l'achat.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96aca48 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"96aca48\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-cogs\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tSaaS et technologie\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tNos op\u00e9rateurs agissent comme une extension comp\u00e9tente de votre \u00e9quipe produit\u00a0: prise en main technique, r\u00e9solution des blocages logiciels et gestion des comptes ou des abonnements.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96f6e99 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"96f6e99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-shopping-cart\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tMarketplaces en ligne\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tNous prenons en charge une communication d\u00e9licate entre acheteurs et vendeurs, en r\u00e9solvant les litiges et les demandes li\u00e9es aux plateformes comme Amazon, eBay ou des marketplaces sur mesure.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a17b9c9 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"a17b9c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-business-time\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tB2B et services professionnels\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tNous offrons un accueil soign\u00e9\u00a0: qualification des premiers prospects, prise de rendez-vous et r\u00e9ponse aux demandes, pour que vos experts se concentrent sur leurs missions.\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c4b70ad e-con-full e-flex e-con e-child\" data-id=\"c4b70ad\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-b7a45cd e-flex e-con-boxed e-con e-child\" data-id=\"b7a45cd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-48d1033 elementor-widget elementor-widget-heading\" data-id=\"48d1033\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Usages strat\u00e9giques du live chat<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1bcea3 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"b1bcea3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"text-center mb-12\"><div class=\"text-center mb-12\"><p data-pm-slice=\"0 0 []\"><strong>Faire de chaque \u00e9change une exp\u00e9rience positive<\/strong><\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5ebb4a0 e-flex e-con-boxed e-con e-child\" data-id=\"5ebb4a0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-17e4952 e-grid e-con-full e-con e-child\" data-id=\"17e4952\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2b1c571 e-con-full e-flex e-con e-child\" data-id=\"2b1c571\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b35baec elementor-widget-mobile__width-initial elementor-hidden-desktop elementor-widget elementor-widget-image\" data-id=\"b35baec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"513\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-livechat-dashboard-office-landscape.webp\" class=\"attachment-large size-large wp-image-9234\" alt=\"Newstel office desk with a LiveChat performance dashboard displayed on a widescreen monitor.\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-livechat-dashboard-office-landscape.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-livechat-dashboard-office-landscape-300x192.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-livechat-dashboard-office-landscape-768x492.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-422cf19 elementor-widget elementor-widget-text-editor\" data-id=\"422cf19\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le live chat permet de r\u00e9pondre instantan\u00e9ment aux questions tout en captant des ventes qui seraient perdues faute de r\u00e9ponse ou \u00e0 cause de la lenteur des e-mails.<\/p><ul><li><strong>Conseil avant achat\u00a0:<\/strong> recommandations produits et pr\u00e9cisions sur les fonctionnalit\u00e9s en temps r\u00e9el, pour lever les obstacles et acc\u00e9l\u00e9rer la conversion.<\/li><li><strong>Validation de commande et paniers abandonn\u00e9s\u00a0:<\/strong> nos op\u00e9rateurs interviennent dans les derniers clics pour r\u00e9soudre les probl\u00e8mes de paiement ou les h\u00e9sitations sur la livraison, et r\u00e9cup\u00e9rer les paniers avant la fin de la session.<\/li><li><strong>Assistance technique et produit\u00a0:<\/strong> un d\u00e9pannage imm\u00e9diat et des conseils experts, pour que les difficult\u00e9s techniques ne se transforment jamais en frustration ou en d\u00e9part du client.<\/li><li><strong>Compte et facturation\u00a0:<\/strong> nous traitons les \u00e9changes sensibles li\u00e9s aux paiements, dont les mises \u00e0 jour de facturation, les renouvellements d&rsquo;abonnement et les remboursements, dans vos processus s\u00e9curis\u00e9s.<\/li><li><strong>Logistique et livraison\u00a0:<\/strong> notre \u00e9quipe informe de fa\u00e7on proactive sur l&rsquo;\u00e9tat des commandes et les retards, pour qu&rsquo;un contretemps logistique devienne un moment de service r\u00e9ussi.<\/li><li><strong>Qualification des prospects\u00a0:<\/strong> nous filtrons les contacts 24\/7, rep\u00e9rons les prospects les plus int\u00e9ress\u00e9s et recueillons les informations cl\u00e9s d\u00e8s les premiers \u00e9changes pour alimenter votre pipeline commercial.<\/li><\/ul><p> <\/p><p>En associant des r\u00e9ponses rapides \u00e0 des op\u00e9rateurs form\u00e9s, Newstel prot\u00e8ge votre chiffre d&rsquo;affaires et all\u00e8ge la charge de vos \u00e9quipes internes, avec une exp\u00e9rience client constante et haut de gamme sur tous vos canaux digitaux.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-da75db7 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"da75db7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1d79b50 elementor-widget-mobile__width-initial elementor-widget elementor-widget-image\" data-id=\"1d79b50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"683\" height=\"1024\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-livechat-dashboard-office-portrait-683x1024.webp\" class=\"attachment-large size-large wp-image-9233\" alt=\"Newstel office workspace with a LiveChat performance reporting dashboard displayed on a desktop monitor.\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-livechat-dashboard-office-portrait-683x1024.webp 683w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-livechat-dashboard-office-portrait-200x300.webp 200w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-livechat-dashboard-office-portrait.webp 760w\" sizes=\"(max-width: 683px) 100vw, 683px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db476d2 elementor-widget__width-auto elementor-align-left elementor-widget elementor-widget-button\" data-id=\"db476d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"#contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">R\u00e9server une consultation gratuite<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a5cf27f e-con-full e-flex e-con e-child\" data-id=\"a5cf27f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-0b38fe2 e-flex e-con-boxed e-con e-child\" data-id=\"0b38fe2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24b7747 elementor-widget elementor-widget-heading\" data-id=\"24b7747\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pourquoi externaliser votre live chat avec Newstel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-488f185 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"488f185\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"text-center mb-12\"><div class=\"text-center mb-12\"><p data-pm-slice=\"0 0 []\"><span style=\"font-weight: 400;\">Les entreprises confient leur live chat \u00e0 Newstel pour capter le chiffre d&rsquo;affaires manqu\u00e9, acc\u00e9l\u00e9rer les r\u00e9ponses et r\u00e9duire fortement leurs frais de fonctionnement, sans les contraintes d&rsquo;un recrutement interne. Newstel apporte un cadre de messagerie structur\u00e9, qui transforme votre fen\u00eatre de chat en levier de conversion plut\u00f4t qu&rsquo;en centre de co\u00fbts.<\/span><\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d245766 e-flex e-con-boxed e-con e-child\" data-id=\"d245766\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9c5aa15 e-grid e-con-full e-con e-child\" data-id=\"9c5aa15\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ce933e0 e-con-full e-flex e-con e-child\" data-id=\"ce933e0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-96a13d3 elementor-widget elementor-widget-heading\" data-id=\"96a13d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Ma\u00eetriser les co\u00fbts<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29a9d53 elementor-widget-mobile__width-initial elementor-hidden-desktop elementor-widget elementor-widget-image\" data-id=\"29a9d53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"532\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-live-chat-agent-landscape.webp\" class=\"attachment-large size-large wp-image-9241\" alt=\"Newstel live chat agent responding to customer messages on a laptop in a navy blue branded office.\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-live-chat-agent-landscape.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-live-chat-agent-landscape-300x200.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-live-chat-agent-landscape-768x511.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-04fe5c9 elementor-widget elementor-widget-text-editor\" data-id=\"04fe5c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">Baissez vos frais sans sacrifier la qualit\u00e9 de service. Le live chat permet \u00e0 un conseiller exp\u00e9riment\u00e9 de g\u00e9rer plusieurs conversations \u00e0 la fois\u00a0: le co\u00fbt par \u00e9change baisse, les d\u00e9lais de r\u00e9ponse s&rsquo;am\u00e9liorent et votre service client gagne en capacit\u00e9.<\/p><ul><li><p data-pm-slice=\"1 1 [&quot;bulletList&quot;,null,&quot;listItem&quot;,null]\"><b>Un co\u00fbt par conversation plus bas\u00a0:<\/b> <span style=\"font-weight: 400;\">nos formules flexibles et nos tarifs transparents vous permettent de garder une assistance haut de gamme pour une fraction du co\u00fbt d&rsquo;une \u00e9quipe interne onshore.<\/span><\/p><\/li><li><p data-pm-slice=\"1 1 [&quot;bulletList&quot;,null,&quot;listItem&quot;,null]\"><b>Des frais de structure all\u00e9g\u00e9s\u00a0:<\/b> <span style=\"font-weight: 400;\">supprimez les d\u00e9penses cach\u00e9es li\u00e9es \u00e0 l&rsquo;infrastructure interne, \u00e0 la paie, aux bureaux et \u00e0 l&rsquo;\u00e9quipement.<\/span><\/p><\/li><li><p data-pm-slice=\"1 1 [&quot;bulletList&quot;,null,&quot;listItem&quot;,null]\"><b>Une mont\u00e9e en charge saisonni\u00e8re agile\u00a0:<\/b> <span style=\"font-weight: 400;\">nos effectifs s&rsquo;adaptent \u00e0 votre trafic, pour renforcer l&rsquo;\u00e9quipe lors des op\u00e9rations promotionnelles puis la r\u00e9duire sans d\u00e9pense inutile.<\/span><\/p><\/li><li><p data-pm-slice=\"1 1 [&quot;bulletList&quot;,null,&quot;listItem&quot;,null]\"><b>Aucune charge de recrutement\u00a0:<\/b> <span style=\"font-weight: 400;\">fini la pression permanente des embauches et de la formation. Nous g\u00e9rons tout le cycle de vie des \u00e9quipes, de la s\u00e9lection \u00e0 l&rsquo;encadrement, pour que vos collaborateurs restent concentr\u00e9s sur la croissance.<\/span><\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-951e829 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"951e829\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c6eda56 elementor-widget-mobile__width-initial elementor-widget elementor-widget-image\" data-id=\"c6eda56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"682\" height=\"1024\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-live-chat-agent-portrait-682x1024.webp\" class=\"attachment-large size-large wp-image-9239\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-live-chat-agent-portrait-682x1024.webp 682w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-live-chat-agent-portrait-200x300.webp 200w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-live-chat-agent-portrait.webp 759w\" sizes=\"(max-width: 682px) 100vw, 682px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-424841e e-grid e-con-full e-con e-child\" data-id=\"424841e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8903a5e e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"8903a5e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d22978c elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"d22978c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"682\" height=\"1024\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/proactive-live-chat-customer-portrait-682x1024.webp\" class=\"attachment-large size-large wp-image-9247\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/proactive-live-chat-customer-portrait-682x1024.webp 682w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/proactive-live-chat-customer-portrait-200x300.webp 200w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/proactive-live-chat-customer-portrait.webp 759w\" sizes=\"(max-width: 682px) 100vw, 682px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-395e2dd e-con-full e-flex e-con e-child\" data-id=\"395e2dd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-682b3bf elementor-widget elementor-widget-heading\" data-id=\"682b3bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Acc\u00e9l\u00e9rer la conversion<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af17b30 elementor-hidden-desktop elementor-widget elementor-widget-image\" data-id=\"af17b30\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"532\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/proactive-live-chat-customer-landscape.webp\" class=\"attachment-large size-large wp-image-9245\" alt=\"Customer browsing a headphone category page while receiving proactive product guidance through live chat.\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/proactive-live-chat-customer-landscape.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/proactive-live-chat-customer-landscape-300x200.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/proactive-live-chat-customer-landscape-768x511.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ffc36b9 elementor-widget elementor-widget-text-editor\" data-id=\"ffc36b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"270\" data-end=\"527\">Transformez plus de visiteurs en clients gr\u00e2ce \u00e0 une assistance en temps r\u00e9el, au moment o\u00f9 ils en ont le plus besoin. Le live chat l\u00e8ve les freins \u00e0 l&rsquo;achat, r\u00e9pond imm\u00e9diatement aux objections et aide \u00e0 r\u00e9cup\u00e9rer des ventes avant que les clients ne quittent votre site.<\/p><ul><li><p data-pm-slice=\"1 1 [&quot;bulletList&quot;,null,&quot;listItem&quot;,null]\"><b>Engagement commercial proactif\u00a0: <\/b><span style=\"font-weight: 400;\">nos op\u00e9rateurs, v\u00e9ritables concierges digitaux, rep\u00e8rent les visiteurs les plus int\u00e9ress\u00e9s et leur apportent sur le moment les conseils produits qui font progresser la conversion.<\/span><\/p><\/li><li><p data-pm-slice=\"1 1 [&quot;bulletList&quot;,null,&quot;listItem&quot;,null]\"><b>Aucune opportunit\u00e9 manqu\u00e9e\u00a0:<\/b> <span style=\"font-weight: 400;\">en supprimant l&rsquo;attente pendant les pics de trafic, nous faisons en sorte que chaque client potentiel soit accueilli et aid\u00e9 avant de quitter la page.<\/span><\/p><\/li><li><p data-pm-slice=\"1 1 [&quot;bulletList&quot;,null,&quot;listItem&quot;,null]\"><b>Relance des paniers abandonn\u00e9s\u00a0: <\/b><span style=\"font-weight: 400;\">nous intervenons au moment d\u00e9cisif du parcours, avec l&rsquo;aide et les r\u00e9ponses rassurantes n\u00e9cessaires au paiement, pour relancer l&rsquo;\u00e9change et conclure la vente.<\/span><\/p><\/li><li><p data-pm-slice=\"1 1 [&quot;bulletList&quot;,null,&quot;listItem&quot;,null]\"><b>Qualification des prospects 24\/7\u00a0:<\/b> <span style=\"font-weight: 400;\">votre site devient un outil continu de g\u00e9n\u00e9ration de leads, qui capte et qualifie les prospects jour et nuit pour que votre pipeline commercial ne s&rsquo;arr\u00eate jamais.<\/span><\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-646b7dc e-grid e-con-full e-con e-child\" data-id=\"646b7dc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-cb18ab4 e-con-full e-flex e-con e-child\" data-id=\"cb18ab4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b5fe5d9 elementor-widget elementor-widget-heading\" data-id=\"b5fe5d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Am\u00e9liorer la performance du service<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13745e5 elementor-hidden-desktop elementor-widget elementor-widget-image\" data-id=\"13745e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"533\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-live-chat-performance-landscape.webp\" class=\"attachment-large size-large wp-image-9253\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-live-chat-performance-landscape.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-live-chat-performance-landscape-300x200.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-live-chat-performance-landscape-768x512.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd9cd64 elementor-widget elementor-widget-text-editor\" data-id=\"fd9cd64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<section class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto [content-visibility:auto] supports-[content-visibility:auto]:[contain-intrinsic-size:auto_100lvh] R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" data-turn-id=\"request-WEB:ad9e2c76-6538-41ae-94bb-1c135fe27649-8\" data-testid=\"conversation-turn-18\" data-scroll-anchor=\"false\" data-turn=\"assistant\"><div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm\/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg\/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)\"><div class=\"[--thread-content-max-width:40rem] @w-lg\/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\"><div class=\"flex max-w-full flex-col gap-4 grow\"><div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+&amp;]:mt-1\" dir=\"auto\" tabindex=\"0\" data-message-author-role=\"assistant\" data-message-id=\"903a5d42-afc8-448b-b463-c0ed5a0eaaac\" data-message-model-slug=\"gpt-5-3\" data-turn-start-message=\"true\"><div class=\"flex w-full flex-col gap-1 empty:hidden\"><div class=\"markdown prose dark:prose-invert w-full wrap-break-word dark markdown-new-styling\"><p data-start=\"529\" data-end=\"796\" data-is-last-node=\"\" data-is-only-node=\"\">Offrez un service client plus rapide, plus pertinent et plus r\u00e9gulier \u00e0 chaque \u00e9change. Le live chat am\u00e9liore la satisfaction, r\u00e9duit l&rsquo;attente et apporte \u00e0 vos clients la r\u00e9activit\u00e9 qu&rsquo;ils attendent aujourd&rsquo;hui de toute marque.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section><ul><li><p data-pm-slice=\"1 1 [&quot;bulletList&quot;,null,&quot;listItem&quot;,null]\"><b>Rapidit\u00e9 sans friction\u00a0:<\/b> <span style=\"font-weight: 400;\">des r\u00e9ponses quasi imm\u00e9diates r\u00e9duisent nettement la frustration et \u00e9vitent les d\u00e9parts de visiteurs qui se sentent ignor\u00e9s ou n\u00e9glig\u00e9s.<\/span><\/p><\/li><li><p data-pm-slice=\"1 1 [&quot;bulletList&quot;,null,&quot;listItem&quot;,null]\"><b>Une vraie couverture hors heures de bureau\u00a0:<\/b> <span style=\"font-weight: 400;\">gardez une pr\u00e9sence professionnelle le soir, le week-end et les jours f\u00e9ri\u00e9s, pour une exp\u00e9rience de marque constante, quelle que soit l&rsquo;heure d&rsquo;achat.<\/span><\/p><\/li><li><p data-pm-slice=\"1 1 [&quot;bulletList&quot;,null,&quot;listItem&quot;,null]\"><b>Un alignement expert sur votre marque\u00a0:<\/b> <span style=\"font-weight: 400;\">nos op\u00e9rateurs sont form\u00e9s en profondeur \u00e0 vos produits et \u00e0 votre parcours client, pour que chaque \u00e9change prolonge naturellement votre culture interne.<\/span><\/p><\/li><li><p data-pm-slice=\"1 1 [&quot;bulletList&quot;,null,&quot;listItem&quot;,null]\"><b>Une optimisation continue de la qualit\u00e9\u00a0:<\/b> <span style=\"font-weight: 400;\">gr\u00e2ce \u00e0 un contr\u00f4le qualit\u00e9 structur\u00e9 et \u00e0 un coaching en temps r\u00e9el, nous affinons sans rel\u00e2che notre performance pour que votre service ne fasse que progresser.<\/span><\/p><\/li><li><p data-pm-slice=\"1 1 [&quot;bulletList&quot;,null,&quot;listItem&quot;,null]\"><b>Une transparence op\u00e9rationnelle totale<\/b><span style=\"font-weight: 400;\">\u00a0: <\/span><span style=\"font-weight: 400;\">b\u00e9n\u00e9ficiez d&rsquo;une visibilit\u00e9 compl\u00e8te sur votre performance gr\u00e2ce \u00e0 des rapports clairs, un suivi des SLA en direct et des analyses approfondies qui \u00e9clairent vos d\u00e9cisions.<\/span><\/p><\/li><\/ul><p>Bien mis en \u0153uvre, le live chat devient plus qu&rsquo;un canal d&rsquo;assistance r\u00e9actif\u00a0: un outil qui prot\u00e8ge votre chiffre d&rsquo;affaires, optimise la conversion et pr\u00e9serve votre marque tout en am\u00e9liorant vos r\u00e9sultats.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9c18009 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"9c18009\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca08c68 elementor-widget elementor-widget-image\" data-id=\"ca08c68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"683\" height=\"1024\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-live-chat-performance-portrait-683x1024.webp\" class=\"attachment-large size-large wp-image-9254\" alt=\"Newstel live chat support team monitoring response times, customer satisfaction and service quality in a branded operations centre.\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-live-chat-performance-portrait-683x1024.webp 683w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-live-chat-performance-portrait-200x300.webp 200w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-live-chat-performance-portrait.webp 760w\" sizes=\"(max-width: 683px) 100vw, 683px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4717a5 elementor-widget__width-auto elementor-align-left elementor-widget elementor-widget-button\" data-id=\"d4717a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"#contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">R\u00e9server une consultation gratuite<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9129190 e-flex e-con-boxed e-con e-parent\" data-id=\"9129190\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f63dd1c elementor-widget elementor-widget-heading\" data-id=\"f63dd1c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">La transparence par principe<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6be4da0 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6be4da0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"text-center mb-12\"><div class=\"text-center mb-12\"><p data-pm-slice=\"0 0 []\"><strong>Ni frais cach\u00e9s, ni complexit\u00e9.<\/strong><\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-06c33f2 e-grid e-con-full e-con e-child\" data-id=\"06c33f2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a1cfc1d e-con-full e-flex e-con e-child\" data-id=\"a1cfc1d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-395d413 elementor-widget elementor-widget-image\" data-id=\"395d413\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"533\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-pricing-dashboard.webp\" class=\"attachment-large size-large wp-image-9194\" alt=\"Newstel pricing dashboard showing productive hourly rates, estimated monthly costs, potential savings and flexible team scaling.\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-pricing-dashboard.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-pricing-dashboard-300x200.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-pricing-dashboard-768x512.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f532bc elementor-widget__width-auto elementor-align-left elementor-widget elementor-widget-button\" data-id=\"3f532bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"#contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">R\u00e9server une consultation gratuite<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fddeb60 e-con-full e-flex e-con e-child\" data-id=\"fddeb60\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3da37d0 elementor-widget elementor-widget-text-editor\" data-id=\"3da37d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"text-center mb-12\"><div class=\"text-center mb-12\"><p><span style=\"font-weight: 400;\">Newstel applique un taux horaire tout compris, qui supprime les complications de l&rsquo;externalisation traditionnelle. <\/span><\/p><p><span style=\"font-weight: 400;\">Ce tarif unique couvre tout ce qu&rsquo;il faut pour des conversations clients de qualit\u00e9, sans options s\u00e9par\u00e9es pour la technologie, l&rsquo;encadrement ou les frais de structure. <\/span><\/p><p><span style=\"font-weight: 400;\">Sans ces couches cach\u00e9es, nos clients r\u00e9alisent g\u00e9n\u00e9ralement jusqu&rsquo;\u00e0 30\u00a0% d&rsquo;\u00e9conomies par rapport \u00e0 un mod\u00e8le enti\u00e8rement onshore, tout en conservant des d\u00e9lais de r\u00e9ponse excellents et une exp\u00e9rience de marque haut de gamme.<\/span><\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ddc27e elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"4ddc27e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-globe\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tFacturation au temps productif\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tNous visons une efficacit\u00e9 totale\u00a0: vous ne payez que les heures o\u00f9 les op\u00e9rateurs sont r\u00e9ellement actifs. Les pauses, arr\u00eats maladie et cong\u00e9s ne vous sont jamais factur\u00e9s\u00a0: votre budget sert uniquement \u00e0 l'assistance productive.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-868da71 elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"868da71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-grin-beam\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tTarif op\u00e9rationnel tout compris\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tUne facturation unique et transparente supprime toute complexit\u00e9. Op\u00e9rateurs live chat, chefs d'\u00e9quipe ou sp\u00e9cialistes du contr\u00f4le qualit\u00e9\u00a0: tous les r\u00f4les sont factur\u00e9s \u00e0 notre taux standard tout compris, sans frais d'encadrement cach\u00e9s.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d14ffd3 elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"d14ffd3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-door-open\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t\u00c9quipe \u00e9volutive\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tNotre mod\u00e8le grandit avec votre marque. Commencez avec une petite \u00e9quipe de live chat et renforcez-la \u00e0 mesure que votre trafic augmente, pour absorber les pics saisonniers et les campagnes promotionnelles sans frais de mise en place suppl\u00e9mentaires.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3dfb972 elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"3dfb972\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-bolt\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tD\u00e9ploiement rapide\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tDans le commerce digital, le bon timing est essentiel. Nos \u00e9quipes live chat sont g\u00e9n\u00e9ralement form\u00e9es et pleinement op\u00e9rationnelles en quelques semaines\u00a0: vous augmentez rapidement votre capacit\u00e9, sans longs cycles de recrutement.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b6a59d elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"7b6a59d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-graduation-cap\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAucun risque li\u00e9 au turnover\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tNous prot\u00e9geons votre budget des al\u00e9as du march\u00e9 du travail. Newstel prend en charge tous les co\u00fbts de recrutement et de formation des conseillers rempla\u00e7ants, pour une continuit\u00e9 de service totale, sans d\u00e9penses impr\u00e9vues.\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-82a4ecd e-con-full e-flex e-con e-child\" data-id=\"82a4ecd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-c4b0b9f e-flex e-con-boxed e-con e-child\" data-id=\"c4b0b9f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a8e244 elementor-widget elementor-widget-heading\" data-id=\"2a8e244\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ce que comprend le service live chat de Newstel\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c37e24c elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"c37e24c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"text-center mb-12\"><div class=\"text-center mb-12\"><p><span style=\"font-weight: 400;\">Newstel propose un dispositif d&rsquo;assistance live chat structur\u00e9 et complet\u00a0: mise en \u0153uvre op\u00e9rationnelle, gestion rigoureuse de la qualit\u00e9, int\u00e9gration technologique fluide et planification strat\u00e9gique des effectifs, pour que votre marque soit toujours prot\u00e9g\u00e9e.<\/span><\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9b28720 e-flex e-con-boxed e-con e-child\" data-id=\"9b28720\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2a761b6 e-grid e-con-full e-con e-child\" data-id=\"2a761b6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-9bf2982 e-con-full e-flex e-con e-child\" data-id=\"9bf2982\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-105da55 elementor-widget elementor-widget-heading\" data-id=\"105da55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Mise en \u0153uvre op\u00e9rationnelle<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47e9a2d elementor-widget-mobile__width-initial elementor-hidden-desktop elementor-widget elementor-widget-image\" data-id=\"47e9a2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-agent-training-square.webp\" class=\"attachment-large size-large wp-image-9260\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-agent-training-square.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-agent-training-square-300x300.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-agent-training-square-150x150.webp 150w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-agent-training-square-768x768.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69292a7 elementor-widget elementor-widget-text-editor\" data-id=\"69292a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\"><span style=\"font-weight: 400;\">Nous apportons les personnes et l&rsquo;expertise n\u00e9cessaires pour g\u00e9rer votre premi\u00e8re ligne digitale avec une pr\u00e9cision absolue.<\/span><\/p><ul><li><p data-pm-slice=\"1 1 [&quot;bulletList&quot;,null,&quot;listItem&quot;,null]\"><b>\u00c9quipe bien dimensionn\u00e9e\u00a0:<\/b><span style=\"font-weight: 400;\"> nous d\u00e9ployons une \u00e9quipe d\u00e9di\u00e9e ou une organisation structur\u00e9e, adapt\u00e9e au trafic de votre site et \u00e0 vos volumes de conversations.<\/span><\/p><\/li><li><p data-pm-slice=\"1 1 [&quot;bulletList&quot;,null,&quot;listItem&quot;,null]\"><b>Recrutement cibl\u00e9\u00a0:<\/b><span style=\"font-weight: 400;\"> nos conseillers sont s\u00e9lectionn\u00e9s pour leur ad\u00e9quation avec le ton de votre marque, la complexit\u00e9 de vos produits et le profil de vos clients.<\/span><\/p><\/li><li><p data-pm-slice=\"1 1 [&quot;bulletList&quot;,null,&quot;listItem&quot;,null]\"><b>Formation sur mesure\u00a0:<\/b><span style=\"font-weight: 400;\"> nous cr\u00e9ons tous les supports p\u00e9dagogiques et accompagnons vos formateurs internes sur vos processus.<\/span><\/p><\/li><li><p data-pm-slice=\"1 1 [&quot;bulletList&quot;,null,&quot;listItem&quot;,null]\"><b>D\u00e9veloppement continu des \u00e9quipes\u00a0: <\/b><span style=\"font-weight: 400;\">nous assurons l&rsquo;apprentissage continu et le remplacement imm\u00e9diat des conseillers pour limiter l&rsquo;impact du turnover.<\/span><\/p><\/li><li><p data-pm-slice=\"1 1 [&quot;bulletList&quot;,null,&quot;listItem&quot;,null]\"><b>Renfort \u00e0 la demande\u00a0:<\/b><span style=\"font-weight: 400;\"> des op\u00e9rateurs de r\u00e9serve, pr\u00eats \u00e0 absorber les pics des campagnes promotionnelles ou les hausses de trafic impr\u00e9vues.<\/span><\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-68fc652 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"68fc652\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e3598de elementor-widget-mobile__width-initial elementor-widget elementor-widget-image\" data-id=\"e3598de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"1024\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-agent-training-768x1024.webp\" class=\"attachment-large size-large wp-image-9258\" alt=\"Newstel trainer coaching live chat agents using a branded training dashboard in a modern office.\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-agent-training-768x1024.webp 768w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-agent-training-225x300.webp 225w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-agent-training.webp 800w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-65aed1d e-grid e-con-full e-con e-child\" data-id=\"65aed1d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-9bd33bb e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"9bd33bb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-934b4ab elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"934b4ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"1024\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-qa-review-portrait-768x1024.webp\" class=\"attachment-large size-large wp-image-9266\" alt=\"Newstel quality analyst reviewing a live chat conversation, QA scorecard and customer service performance metrics.\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-qa-review-portrait-768x1024.webp 768w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-qa-review-portrait-225x300.webp 225w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-qa-review-portrait.webp 800w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c08e580 e-con-full e-flex e-con e-child\" data-id=\"c08e580\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6104399 elementor-widget elementor-widget-heading\" data-id=\"6104399\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Contr\u00f4le qualit\u00e9 et pilotage de la performance<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7dda15c elementor-hidden-desktop elementor-widget elementor-widget-image\" data-id=\"7dda15c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-qa-review-square.webp\" class=\"attachment-large size-large wp-image-9264\" alt=\"Newstel quality analyst reviewing a live chat interaction, QA scorecard and customer service performance metrics.\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-qa-review-square.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-qa-review-square-300x300.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-qa-review-square-150x150.webp 150w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-qa-review-square-768x768.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1bcfc20 elementor-widget elementor-widget-text-editor\" data-id=\"1bcfc20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\"><span style=\"font-weight: 400;\">Nous consid\u00e9rons la qualit\u00e9 comme un effort permanent et vous donnons une visibilit\u00e9 totale sur la fa\u00e7on dont vos clients sont servis.<\/span><\/p><ul><li><p data-pm-slice=\"1 1 [&quot;bulletList&quot;,null,&quot;listItem&quot;,null]\"><b>Suivi complet des conversations\u00a0: <\/b><span style=\"font-weight: 400;\">notre \u00e9quipe contr\u00f4le chaque \u00e9change live chat pour maintenir un haut niveau d&rsquo;exigence.<\/span><\/p><\/li><li><p data-pm-slice=\"1 1 [&quot;bulletList&quot;,null,&quot;listItem&quot;,null]\"><b>Calibrage structur\u00e9\u00a0: <\/b><span style=\"font-weight: 400;\">des s\u00e9ances de calibrage r\u00e9guli\u00e8res et un coaching individuel pour affiner la communication et la pr\u00e9cision.<\/span><\/p><\/li><li><p data-pm-slice=\"1 1 [&quot;bulletList&quot;,null,&quot;listItem&quot;,null]\"><b>Rapports CX avanc\u00e9s\u00a0:<\/b><span style=\"font-weight: 400;\"> un suivi pr\u00e9cis des KPI, dont les d\u00e9lais de r\u00e9ponse, le CSAT et le respect strict des SLA.<\/span><\/p><\/li><li><p data-pm-slice=\"1 1 [&quot;bulletList&quot;,null,&quot;listItem&quot;,null]\"><b>Revues op\u00e9rationnelles\u00a0:<\/b><span style=\"font-weight: 400;\"> des analyses mensuelles ou trimestrielles approfondies, avec des enseignements concrets sur votre exp\u00e9rience client.<\/span><\/p><\/li><li><p data-pm-slice=\"1 1 [&quot;bulletList&quot;,null,&quot;listItem&quot;,null]\"><b>Fr\u00e9quence adaptable\u00a0:<\/b><span style=\"font-weight: 400;\"> le rythme des rapports s&rsquo;ajuste \u00e0 la croissance de votre activit\u00e9 et \u00e0 l&rsquo;\u00e9volution de votre trafic.<\/span><\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ef8b4a5 e-grid e-con-full e-con e-child\" data-id=\"ef8b4a5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-89bf7c9 e-con-full e-flex e-con e-child\" data-id=\"89bf7c9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d78bf77 elementor-widget elementor-widget-heading\" data-id=\"d78bf77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Planification des effectifs et des ressources\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79a6020 elementor-hidden-desktop elementor-widget elementor-widget-image\" data-id=\"79a6020\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-recruitment-interview-square.webp\" class=\"attachment-large size-large wp-image-9271\" alt=\"Newstel recruitment team interviewing a customer service candidate in a bright modern office.\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-recruitment-interview-square.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-recruitment-interview-square-300x300.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-recruitment-interview-square-150x150.webp 150w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-recruitment-interview-square-768x768.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1bcfbef elementor-widget elementor-widget-text-editor\" data-id=\"1bcfbef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\">Nous g\u00e9rons la complexit\u00e9 des plannings et de la demande pour que votre niveau de service ne faiblisse jamais.<\/p>\n<ul>\n \t<li>\n<p data-pm-slice=\"1 1 [&quot;bulletList&quot;,null,&quot;listItem&quot;,null]\"><b>Pr\u00e9vision proactive de la demande\u00a0: <\/b><span style=\"font-weight: 400;\">nous anticipons pr\u00e9cis\u00e9ment les volumes de chat avant les pics de trafic et les grands lancements promotionnels.<\/span><\/p>\n<\/li>\n \t<li>\n<p data-pm-slice=\"1 1 [&quot;bulletList&quot;,null,&quot;listItem&quot;,null]\"><b>Stabilit\u00e9 des SLA\u00a0:<\/b><span style=\"font-weight: 400;\"> notre gestion des effectifs maintient vos d\u00e9lais de r\u00e9ponse et vos engagements de service, quel que soit le volume.<\/span><\/p>\n<\/li>\n \t<li>\n<p data-pm-slice=\"1 1 [&quot;bulletList&quot;,null,&quot;listItem&quot;,null]\"><b>Effectifs \u00e9lastiques\u00a0: <\/b><span style=\"font-weight: 400;\">des \u00e9quipes flexibles qui s&rsquo;ajustent imm\u00e9diatement \u00e0 la demande saisonni\u00e8re et aux lancements de produits importants.<\/span><\/p>\n<\/li>\n \t<li>\n<p data-pm-slice=\"1 1 [&quot;bulletList&quot;,null,&quot;listItem&quot;,null]\"><b>Stabilit\u00e9 des SLA\u00a0:<\/b><span style=\"font-weight: 400;\"> notre gestion des effectifs maintient vos d\u00e9lais de r\u00e9ponse et vos engagements de service, quel que soit le volume.<\/span><\/p>\n<\/li>\n<\/ul>\n<ul>\n \t<li>\n<p data-pm-slice=\"1 1 [&quot;bulletList&quot;,null,&quot;listItem&quot;,null]\"><b>La garantie de productivit\u00e9\u00a0:<\/b><span style=\"font-weight: 400;\"> seules les heures de travail productives vous sont factur\u00e9es. Newstel prend \u00e0 sa charge tous les co\u00fbts li\u00e9s aux pauses, aux arr\u00eats maladie et aux cong\u00e9s pay\u00e9s, pour que votre budget serve uniquement \u00e0 l&rsquo;assistance active.<\/span><\/p>\n<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8b34881 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"8b34881\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-55cffbd elementor-widget elementor-widget-image\" data-id=\"55cffbd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"1024\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-recruitment-interview-portrait-768x1024.webp\" class=\"attachment-large size-large wp-image-9272\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-recruitment-interview-portrait-768x1024.webp 768w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-recruitment-interview-portrait-225x300.webp 225w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-recruitment-interview-portrait.webp 800w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-66013c2 e-grid e-con-full e-con e-child\" data-id=\"66013c2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1b405b0 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"1b405b0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0d585ca elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"0d585ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-integrated-stack-optimised.webp\" class=\"attachment-large size-large wp-image-9186\" alt=\"Ecommerce professional working on a laptop beside connected icons representing customer support, fulfilment, payments, delivery and analytics systems.\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-integrated-stack-optimised.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-integrated-stack-optimised-300x300.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-integrated-stack-optimised-150x150.webp 150w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-integrated-stack-optimised-768x768.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f8e9b00 e-con-full e-flex e-con e-child\" data-id=\"f8e9b00\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f39e29 elementor-widget elementor-widget-heading\" data-id=\"9f39e29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Technologie et int\u00e9gration<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e2f45f8 elementor-hidden-desktop elementor-widget elementor-widget-image\" data-id=\"e2f45f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-integrated-stack-optimised.webp\" class=\"attachment-large size-large wp-image-9186\" alt=\"Ecommerce professional working on a laptop beside connected icons representing customer support, fulfilment, payments, delivery and analytics systems.\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-integrated-stack-optimised.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-integrated-stack-optimised-300x300.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-integrated-stack-optimised-150x150.webp 150w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-integrated-stack-optimised-768x768.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b02264 elementor-widget elementor-widget-text-editor\" data-id=\"5b02264\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Nous nous raccordons simplement \u00e0 vos outils existants, pour que nos op\u00e9rateurs disposent du contexte n\u00e9cessaire d\u00e8s le premier jour.<\/span><\/p><ul><li><p data-pm-slice=\"1 1 [&quot;bulletList&quot;,null,&quot;listItem&quot;,null]\"><b>Mise en route de la plateforme\u00a0: <\/b><span style=\"font-weight: 400;\">nous g\u00e9rons toute la mise en place technique de la plateforme de live chat que vous avez choisie.<\/span><\/p><\/li><li><p data-pm-slice=\"1 1 [&quot;bulletList&quot;,null,&quot;listItem&quot;,null]\"><b>Synchronisation avec le helpdesk\u00a0:<\/b><span style=\"font-weight: 400;\"> notre service se connecte directement \u00e0 l&rsquo;interface de chat de votre site et \u00e0 vos outils de helpdesk internes, pour un flux de travail unifi\u00e9.<\/span><\/p><\/li><li><p data-pm-slice=\"1 1 [&quot;bulletList&quot;,null,&quot;listItem&quot;,null]\"><b>Collaboration en temps r\u00e9el\u00a0:<\/b><span style=\"font-weight: 400;\"> nous restons en contact permanent gr\u00e2ce \u00e0 une connexion directe \u00e0 votre Slack, \u00e0 Teams ou \u00e0 vos messageries internes.<\/span><\/p><\/li><li><p data-pm-slice=\"1 1 [&quot;bulletList&quot;,null,&quot;listItem&quot;,null]\"><b>Apprentissage continu\u00a0:<\/b><span style=\"font-weight: 400;\"> nos op\u00e9rateurs utilisent des plateformes de formation avanc\u00e9es pour d\u00e9velopper leurs comp\u00e9tences et entretenir leur connaissance des produits.<\/span><\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b4d4e6 elementor-widget__width-auto elementor-align-left elementor-widget elementor-widget-button\" data-id=\"5b4d4e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"#contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">R\u00e9server une consultation gratuite<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a90a27e e-flex e-con-boxed e-con e-parent\" data-id=\"a90a27e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-bdf066f e-con-full e-flex e-con e-child\" data-id=\"bdf066f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d3798e2 elementor-widget elementor-widget-heading\" data-id=\"d3798e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">L'impact\u00a0: les r\u00e9sultats que nos clients constatent g\u00e9n\u00e9ralement\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b56c6b3 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"b56c6b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"text-center mb-12\"><div class=\"text-center mb-12\"><p><span style=\"font-weight: 400;\">Avec un mod\u00e8le d&rsquo;externalisation structur\u00e9, le live chat devient un puissant levier pour am\u00e9liorer la r\u00e9activit\u00e9, enrichir l&rsquo;exp\u00e9rience client et gagner en efficacit\u00e9 op\u00e9rationnelle. Dans l&rsquo;ensemble des programmes clients de Newstel \u00e0 travers le monde, les entreprises obtiennent r\u00e9guli\u00e8rement des progr\u00e8s mesurables, en qualit\u00e9 de service comme en protection du chiffre d&rsquo;affaires.<\/span><\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f098348 e-grid e-con-full e-con e-child\" data-id=\"f098348\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21f14fe elementor-widget elementor-widget-heading\" data-id=\"21f14fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">R\u00e9sultats strat\u00e9giques et indicateurs de performance<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4316d42 elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"4316d42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Notre approche fond\u00e9e sur les donn\u00e9es permet \u00e0 votre marque de gagner nettement en r\u00e9activit\u00e9 et en ma\u00eetrise des co\u00fbts. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d3cee7 elementor-widget-mobile__width-initial elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"5d3cee7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-dollar-sign\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t60\u00a0% de conversations abandonn\u00e9es en moins\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tNous r\u00e9duisons fortement le nombre de demandes clients manqu\u00e9es gr\u00e2ce \u00e0 une assistance par messagerie structur\u00e9e et fiable.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5389106 elementor-widget-mobile__width-initial elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"5389106\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-bolt\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tUne r\u00e9activit\u00e9 <br> \u00e9lev\u00e9e\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tLe d\u00e9lai moyen de r\u00e9ponse sur le live chat passe r\u00e9guli\u00e8rement sous les deux minutes, m\u00eame lors des pics de demande mondiaux.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bcc19d elementor-widget-mobile__width-initial elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"2bcc19d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chart-line\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t120\u00a0% de capacit\u00e9 suppl\u00e9mentaire\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tNous renfor\u00e7ons votre capacit\u00e9 pendant les pics de ventes tout en respectant strictement vos accords de niveau de service.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45a6ef8 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"45a6ef8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-516ea23 elementor-widget-mobile__width-initial elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"516ea23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-star\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t60\u00a0% d'am\u00e9lioration du traitement des questions fr\u00e9quentes\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tEn r\u00e9solvant instantan\u00e9ment les demandes courantes par chat, nous r\u00e9duisons le volume global des sollicitations entrantes et lib\u00e9rons vos ressources internes.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e75302 elementor-widget-mobile__width-initial elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"3e75302\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-smile\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tUne satisfaction client <br>en hausse\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tNotre impact se voit directement dans les avis publics\u00a0: de nombreux clients ont gagn\u00e9 plus de deux points sur leur note Trustpilot.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6837f99 elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"6837f99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Ces r\u00e9sultats montrent comment un live chat structur\u00e9 am\u00e9liore la r\u00e9activit\u00e9 et capte davantage de conversations clients. Avec Newstel, vous soutenez une croissance durable de votre chiffre d&rsquo;affaires sans complexifier votre organisation interne.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24776ec elementor-widget__width-auto elementor-align-left elementor-widget elementor-widget-button\" data-id=\"24776ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"https:\/\/newstel.com\/fr\/cas-clients\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Voir les t\u00e9moignages<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1e938ee e-con-full e-flex e-con e-child\" data-id=\"1e938ee\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-37bd97a e-flex e-con-boxed e-con e-child\" data-id=\"37bd97a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9185333 e-con-full e-flex e-con e-child\" data-id=\"9185333\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d2e0850 elementor-widget elementor-widget-heading\" data-id=\"d2e0850\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Les \u00e9tapes jusqu'au lancement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b3067c elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6b3067c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"text-center mb-12\"><div class=\"text-center mb-12\"><p data-pm-slice=\"0 0 []\"><strong> Notre m\u00e9thode de d\u00e9marrage<\/strong><\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b21243 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"7b21243\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"text-center mb-12\"><div class=\"text-center mb-12\"><p><span style=\"font-weight: 400;\">Newstel suit un processus de d\u00e9marrage rigoureux en quatre \u00e9tapes, con\u00e7u pour int\u00e9grer notre \u00e9quipe \u00e0 la v\u00f4tre sans aucune friction op\u00e9rationnelle. Nous privil\u00e9gions la rapidit\u00e9 de lancement sans jamais transiger sur la qualit\u00e9 de service qui fait votre marque.<\/span><\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-920059c e-con-full e-flex e-con e-child\" data-id=\"920059c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31be742 elementor-pagination-type-bullets elementor-arrows-position-inside elementor-pagination-position-outside elementor-widget elementor-widget-loop-carousel\" data-id=\"31be742\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;template_id&quot;:7345,&quot;slides_to_show&quot;:&quot;1&quot;,&quot;slides_to_show_tablet&quot;:&quot;1&quot;,&quot;_skin&quot;:&quot;post&quot;,&quot;slides_to_show_mobile&quot;:&quot;1&quot;,&quot;slides_to_scroll&quot;:&quot;1&quot;,&quot;edit_handle_selector&quot;:&quot;.elementor-loop-container&quot;,&quot;infinite&quot;:&quot;yes&quot;,&quot;speed&quot;:500,&quot;offset_sides&quot;:&quot;none&quot;,&quot;arrows&quot;:&quot;yes&quot;,&quot;pagination&quot;:&quot;bullets&quot;,&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"loop-carousel.post\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"swiper elementor-loop-container elementor-grid\" role=\"list\" dir=\"ltr\">\n\t\t\t\t<div class=\"swiper-wrapper\" aria-live=\"polite\">\n\t\t<style id=\"loop-7345\">.elementor-7345 .elementor-element.elementor-element-f9bfd3d{--display:flex;--border-radius:20px 20px 20px 20px;--padding-top:30px;--padding-bottom:30px;--padding-left:30px;--padding-right:30px;}.elementor-7345 .elementor-element.elementor-element-f9bfd3d:not(.elementor-motion-effects-element-type-background), .elementor-7345 .elementor-element.elementor-element-f9bfd3d > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-widget-theme-post-title .elementor-heading-title{font-family:var( --e-global-typography-primary-font-family ), sans-serif;font-weight:var( --e-global-typography-primary-font-weight );color:var( --e-global-color-primary );}.elementor-7345 .elementor-element.elementor-element-1db4f36{grid-column:span 12;grid-row:span 1;}.elementor-7345 .elementor-element.elementor-element-1db4f36 .elementor-heading-title{font-family:\"Lexend\", sans-serif;font-size:30px;font-weight:600;}.elementor-7345 .elementor-element.elementor-element-94d3570{--display:grid;--e-con-grid-template-columns:repeat(12, 1fr);--e-con-grid-template-rows:repeat(1, 1fr);--grid-auto-flow:row;}.elementor-widget-theme-post-content{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), sans-serif;font-weight:var( --e-global-typography-text-font-weight );}.elementor-7345 .elementor-element.elementor-element-a8b4a70{grid-column:span 7;grid-row:span 1;font-family:\"Lexend\", sans-serif;font-weight:400;}.elementor-widget-theme-post-featured-image .widget-image-caption{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), sans-serif;font-weight:var( --e-global-typography-text-font-weight );}.elementor-7345 .elementor-element.elementor-element-53e885e{grid-column:span 5;}.elementor-7345 .elementor-element.elementor-element-53e885e img{border-radius:30px 30px 30px 30px;}@media(max-width:1024px){.elementor-7345 .elementor-element.elementor-element-94d3570{--grid-auto-flow:row;}.elementor-7345 .elementor-element.elementor-element-a8b4a70{grid-column:span 12;}}@media(max-width:460px){.elementor-7345 .elementor-element.elementor-element-1db4f36 .elementor-heading-title{font-size:20px;}.elementor-7345 .elementor-element.elementor-element-94d3570{--e-con-grid-template-columns:repeat(1, 1fr);--grid-auto-flow:row;}.elementor-7345 .elementor-element.elementor-element-a8b4a70{font-size:16px;}}<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"7345\" class=\"elementor elementor-7345 swiper-slide e-loop-item e-loop-item-11103 post-11103 process type-process status-publish has-post-thumbnail hentry\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-f9bfd3d e-flex e-con-boxed e-con e-parent\" data-id=\"f9bfd3d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1db4f36 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"1db4f36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">1. Analyse et alignement strat\u00e9gique<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-94d3570 e-grid e-con-full e-con e-child\" data-id=\"94d3570\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a8b4a70 elementor-widget elementor-widget-theme-post-content\" data-id=\"a8b4a70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-content.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<p class=\"wp-block-paragraph\">Avant de r\u00e9pondre au premier chat, nous nous alignons pleinement sur vos objectifs et vos exigences op\u00e9rationnelles.<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>D\u00e9finition des indicateurs\u00a0:<\/strong> nous fixons des accords de niveau de service (SLA) clairs, avec des objectifs de d\u00e9lai de r\u00e9ponse et des rep\u00e8res de performance.<\/li>\n\n\n\n<li><strong>Analyse des volumes\u00a0:<\/strong> notre \u00e9quipe \u00e9tudie en d\u00e9tail le trafic de votre site, l&rsquo;historique de vos volumes de chat et les parcours clients types.<\/li>\n\n\n\n<li><strong>Pr\u00e9visions\u00a0:<\/strong> nous rep\u00e9rons vos pics de trafic, vos prochaines campagnes promotionnelles et les variations saisonni\u00e8res de la demande.<\/li>\n\n\n\n<li><strong>Alignement sur votre marque\u00a0:<\/strong> nous convenons de votre ton, de vos consignes internes pour le chat et de vos circuits d&rsquo;escalade.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53e885e elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"53e885e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"448\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/1-discovery-phase-1024x574.png\" class=\"attachment-large size-large wp-image-10687\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/1-discovery-phase-1024x574.png 1024w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/1-discovery-phase-300x168.png 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/1-discovery-phase-768x431.png 768w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/1-discovery-phase-1536x861.png 1536w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/1-discovery-phase.png 1675w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"7345\" class=\"elementor elementor-7345 swiper-slide e-loop-item e-loop-item-11104 post-11104 process type-process status-publish has-post-thumbnail hentry\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-f9bfd3d e-flex e-con-boxed e-con e-parent\" data-id=\"f9bfd3d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1db4f36 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"1db4f36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">2. Processus et base de connaissances<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-94d3570 e-grid e-con-full e-con e-child\" data-id=\"94d3570\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a8b4a70 elementor-widget elementor-widget-theme-post-content\" data-id=\"a8b4a70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-content.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<p class=\"wp-block-paragraph\">Nous posons les bases qui permettent \u00e0 nos op\u00e9rateurs de r\u00e9pondre avec l&rsquo;assurance d&rsquo;un expert interne.<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Configuration des parcours\u00a0:<\/strong> nous concevons et param\u00e9trons des flux de live chat logiques et des circuits d&rsquo;escalade internes.<\/li>\n\n\n\n<li><strong>Documentation des demandes\u00a0:<\/strong> notre \u00e9quipe recense les difficult\u00e9s fr\u00e9quentes de vos clients pour r\u00e9diger des consignes de r\u00e9ponse compl\u00e8tes.<\/li>\n\n\n\n<li><strong>Ressources internes\u00a0:<\/strong> nous produisons une base de connaissances solide et une documentation interne pour nos \u00e9quipes.<\/li>\n\n\n\n<li><strong>Formation immersive\u00a0:<\/strong> les op\u00e9rateurs suivent une formation intensive sur vos produits et votre marque, pour en adopter pleinement les valeurs.<\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53e885e elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"53e885e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"448\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/2-workflow-development-1024x573.png\" class=\"attachment-large size-large wp-image-10689\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/2-workflow-development-1024x573.png 1024w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/2-workflow-development-300x168.png 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/2-workflow-development-768x430.png 768w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/2-workflow-development-1536x859.png 1536w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/2-workflow-development.png 1677w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"7345\" class=\"elementor elementor-7345 swiper-slide e-loop-item e-loop-item-11105 post-11105 process type-process status-publish has-post-thumbnail hentry\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-f9bfd3d e-flex e-con-boxed e-con e-parent\" data-id=\"f9bfd3d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1db4f36 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"1db4f36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">3. Int\u00e9gration des syst\u00e8mes et pr\u00e9paration des op\u00e9rateurs<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-94d3570 e-grid e-con-full e-con e-child\" data-id=\"94d3570\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a8b4a70 elementor-widget elementor-widget-theme-post-content\" data-id=\"a8b4a70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-content.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<p class=\"wp-block-paragraph\">Nous v\u00e9rifions que la technologie fonctionne sans accroc et que les \u00e9quipes sont pr\u00eates avant le moindre \u00e9change avec un client.<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Synchronisation des plateformes\u00a0:<\/strong> nous connectons la plateforme de live chat de votre choix \u00e0 votre helpdesk, \u00e0 votre CRM et \u00e0 vos outils internes.<\/li>\n\n\n\n<li><strong>S\u00e9curit\u00e9\u00a0:<\/strong> notre \u00e9quipe informatique configure des acc\u00e8s s\u00e9curis\u00e9s et des droits pr\u00e9cis pour chaque op\u00e9rateur, afin de prot\u00e9ger vos donn\u00e9es.<\/li>\n\n\n\n<li><strong>Formation supervis\u00e9e\u00a0:<\/strong> des sessions en conditions r\u00e9elles, sous supervision, pour que chaque op\u00e9rateur soit \u00e0 l&rsquo;aise dans votre environnement.<\/li>\n\n\n\n<li><strong>V\u00e9rifications avant lancement\u00a0:<\/strong> derniers calibrages qualit\u00e9 et contr\u00f4les de pr\u00e9paration pour un d\u00e9marrage sans faute.<\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53e885e elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"53e885e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"451\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/3-integration-training-1024x577.png\" class=\"attachment-large size-large wp-image-10691\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/3-integration-training-1024x577.png 1024w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/3-integration-training-300x169.png 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/3-integration-training-768x433.png 768w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/3-integration-training-1536x865.png 1536w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/3-integration-training.png 1670w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"7345\" class=\"elementor elementor-7345 swiper-slide e-loop-item e-loop-item-11106 post-11106 process type-process status-publish has-post-thumbnail hentry\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-f9bfd3d e-flex e-con-boxed e-con e-parent\" data-id=\"f9bfd3d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1db4f36 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"1db4f36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">4. Lancement et optimisation continue<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-94d3570 e-grid e-con-full e-con e-child\" data-id=\"94d3570\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a8b4a70 elementor-widget elementor-widget-theme-post-content\" data-id=\"a8b4a70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-content.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<p class=\"wp-block-paragraph\">Le lancement n&rsquo;est qu&rsquo;un d\u00e9but. Nous entrons aussit\u00f4t dans un cycle de suivi permanent et d&rsquo;am\u00e9lioration de la performance.<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Suivi renforc\u00e9 au lancement\u00a0:<\/strong> nous d\u00e9ployons votre live chat sous une supervision \u00e9troite d\u00e8s la premi\u00e8re minute.<\/li>\n\n\n\n<li><strong>Pilotage de la performance\u00a0:<\/strong> notre \u00e9quipe d&rsquo;encadrement met en place des revues qualit\u00e9 structur\u00e9es et un coaching individuel des op\u00e9rateurs.<\/li>\n\n\n\n<li><strong>Suivi des donn\u00e9es en temps r\u00e9el\u00a0:<\/strong> nous surveillons de pr\u00e8s les d\u00e9lais de r\u00e9ponse, la satisfaction client (CSAT) et les taux de r\u00e9solution.<\/li>\n\n\n\n<li><strong>Effectifs ajust\u00e9s en continu\u00a0:<\/strong> nous adaptons les effectifs et les flux de travail \u00e0 l&rsquo;\u00e9volution r\u00e9elle du trafic et de la demande.<\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53e885e elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"53e885e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/4-launch-and-optimisation-1024x576.png\" class=\"attachment-large size-large wp-image-10693\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/4-launch-and-optimisation-1024x576.png 1024w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/4-launch-and-optimisation-300x169.png 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/4-launch-and-optimisation-768x432.png 768w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/4-launch-and-optimisation-1536x864.png 1536w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/4-launch-and-optimisation.png 1672w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\" aria-label=\"Pr\u00e9c\u00e9dent\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-left\"><\/i>\t\t\t<\/div>\n\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\" aria-label=\"Suivant\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-right\"><\/i>\t\t\t<\/div>\n\t\t\t\t\t<div class=\"swiper-pagination\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-027918c elementor-widget__width-auto elementor-align-left elementor-widget elementor-widget-button\" data-id=\"027918c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"#contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">R\u00e9server un premier \u00e9change<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a0b812f e-flex e-con-boxed e-con e-parent\" data-id=\"a0b812f\" data-element_type=\"container\" data-e-type=\"container\" id=\"contact\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-274415a elementor-widget elementor-widget-heading\" data-id=\"274415a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">R\u00e9server un premier \u00e9change<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dbe208b elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"dbe208b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"text-center mb-12\"><div class=\"text-center mb-12\"><p data-pm-slice=\"0 0 []\"><strong>D\u00e9couvrez ce que vous pouvez accomplir avec Newstel<\/strong><\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5154ba5 elementor-button-align-start elementor-tablet-button-align-center elementor-mobile-button-align-center elementor-widget elementor-widget-form\" data-id=\"5154ba5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Suivant&quot;,&quot;step_previous_label&quot;:&quot;Pr\\u00e9c\\u00e9dent&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"livechat_outsourcing_form\" aria-label=\"livechat_outsourcing_form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"10981\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"5154ba5\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Newstel\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNom\u00a0:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tE-mail\u00a0:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_fc59039 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_fc59039\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tT\u00e9l\u00e9phone (facultatif)\u00a0:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_fc59039]\" id=\"form-field-field_fc59039\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Merci d&#039;indiquer l&#039;indicatif de votre pays\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_e138052 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_e138052\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tJe suis int\u00e9ress\u00e9(e) par\u00a0:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-caret-down\"><\/i>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_e138052]\" id=\"form-field-field_e138052\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"Externaliser mon service client\">Externaliser mon service client<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Externaliser d&#039;autres processus m\u00e9tier\">Externaliser d&#039;autres processus m\u00e9tier<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Un emploi chez Newstel\">Un emploi chez Newstel<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Autre\">Autre<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDites-nous comment nous pouvons vous aider\u00a0:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_935ab53 elementor-col-100 recaptcha_v3-bottomright\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_935ab53\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6LfdKVEtAAAAAFBplo_kHB4ioK48Ds0y19IHIots\" data-type=\"v3\" data-action=\"Form\" data-badge=\"bottomright\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text\">\n\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_32d7857]\" id=\"form-field-field_32d7857\" class=\"elementor-field elementor-size-sm \" style=\"display:none !important;\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-paper-plane\"><\/i>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Envoyer<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5b87c59 e-flex e-con-boxed e-con e-parent\" data-id=\"5b87c59\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-916d5a6 elementor-widget elementor-widget-heading\" data-id=\"916d5a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions fr\u00e9quentes sur le chat service client externalis\u00e9\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac8fd6e elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ac8fd6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"text-center mb-12\"><div class=\"text-center mb-12\"><p data-pm-slice=\"0 0 []\"><strong>Les r\u00e9ponses \u00e0 vos questions<\/strong><\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-85d7c61 elementor-widget elementor-widget-n-accordion\" data-id=\"85d7c61\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1400\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1400\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Comment fonctionne l'externalisation du chat service client\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1400\" class=\"elementor-element elementor-element-11867a6 e-con-full e-flex e-con e-child\" data-id=\"11867a6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-be4f846 elementor-widget elementor-widget-text-editor\" data-id=\"be4f846\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Externaliser le live chat, c&rsquo;est confier \u00e0 une \u00e9quipe externe d&rsquo;op\u00e9rateurs form\u00e9s la gestion en temps r\u00e9el des conversations clients sur votre site ou votre application.<\/span><\/p><p><span style=\"font-weight: 400;\">Les conseillers Newstel travaillent directement dans votre plateforme de live chat, selon votre charte, vos r\u00e8gles d&rsquo;escalade et vos accords de niveau de service. Pour le client, l&rsquo;exp\u00e9rience reste fluide et parfaitement coh\u00e9rente avec votre marque.<\/span><\/p><p><span style=\"font-weight: 400;\">Vous r\u00e9pondez ainsi rapidement, captez davantage de demandes et maintenez une couverture r\u00e9guli\u00e8re sans agrandir vos \u00e9quipes internes.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1401\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1401\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Quels types de conversations les op\u00e9rateurs de chat externalis\u00e9s peuvent-ils g\u00e9rer\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1401\" class=\"elementor-element elementor-element-85e0de4 e-con-full e-flex e-con e-child\" data-id=\"85e0de4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79a5368 elementor-widget elementor-widget-text-editor\" data-id=\"79a5368\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Les op\u00e9rateurs de chat peuvent traiter un large \u00e9ventail d&rsquo;\u00e9changes\u00a0: demandes avant achat, questions produits, suivi des commandes, mises \u00e0 jour de compte et demandes g\u00e9n\u00e9rales.<\/span><\/p><p><span style=\"font-weight: 400;\">Pour les entreprises e-commerce, ils aident souvent sur les tailles, les comparaisons de produits, la livraison et la validation de commande.<\/span><\/p><p><span style=\"font-weight: 400;\">Les cas plus complexes peuvent \u00eatre transmis \u00e0 vos \u00e9quipes internes selon des proc\u00e9dures d\u00e9finies, tandis que les sollicitations courantes sont r\u00e9solues directement par chat.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1402\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1402\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> L'externalisation du live chat peut-elle augmenter les conversions\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1402\" class=\"elementor-element elementor-element-4ac94ae e-con-full e-flex e-con e-child\" data-id=\"4ac94ae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a673ef0 elementor-widget elementor-widget-text-editor\" data-id=\"a673ef0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Oui. Le live chat sert souvent de canal proactif de vente et d&rsquo;assistance, et pas seulement de service client r\u00e9actif.<\/span><\/p><p><span style=\"font-weight: 400;\">Des op\u00e9rateurs form\u00e9s peuvent engager la conversation avec les visiteurs qui h\u00e9sitent, r\u00e9pondre \u00e0 leurs questions sur les produits et les guider jusqu&rsquo;\u00e0 l&rsquo;achat.<\/span><\/p><p><span style=\"font-weight: 400;\">R\u00e9sultat\u00a0: moins de paniers abandonn\u00e9s, des clients plus confiants et davantage de commandes finalis\u00e9es.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1403\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1403\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Proposez-vous un service client 24\/7 par chat\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1403\" class=\"elementor-element elementor-element-67f1aec e-con-full e-flex e-con e-child\" data-id=\"67f1aec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a582441 elementor-widget elementor-widget-text-editor\" data-id=\"a582441\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Oui. Newstel propose des formules de couverture flexibles\u00a0: soir\u00e9es, week-ends et live chat 24\/7.<\/span><\/p><p><span style=\"font-weight: 400;\">De nombreuses entreprises externalisent leur live chat pr\u00e9cis\u00e9ment pour que leurs clients obtiennent une r\u00e9ponse imm\u00e9diate en dehors des heures de bureau. Nos \u00e9quipes assurent une couverture continue sur plusieurs fuseaux horaires ou prolongent vos horaires actuels pour capter des demandes qui seraient sinon perdues.<\/span><\/p><p><span style=\"font-weight: 400;\">La couverture est organis\u00e9e selon votre trafic et vos pics d&rsquo;activit\u00e9, pour pr\u00e9server la rapidit\u00e9 et la qualit\u00e9 de service.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1404\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1404\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Pouvez-vous assurer le live chat en dehors des heures de bureau\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1404\" class=\"elementor-element elementor-element-b089813 e-con-full e-flex e-con e-child\" data-id=\"b089813\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-698cd99 elementor-widget elementor-widget-text-editor\" data-id=\"698cd99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Oui. Le live chat en dehors des heures de bureau est l&rsquo;un des usages les plus courants de l&rsquo;externalisation.<\/span><\/p><p><span style=\"font-weight: 400;\">Les op\u00e9rateurs Newstel g\u00e8rent les conversations le soir, le week-end et les jours f\u00e9ri\u00e9s, quand vos \u00e9quipes internes ne sont pas disponibles. Vous captez plus de prospects, manquez moins de chats et offrez une exp\u00e9rience homog\u00e8ne \u00e0 toute heure.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1405\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1405\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Nos clients sauront-ils que le live chat est externalis\u00e9\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1405\" class=\"elementor-element elementor-element-40b2a3e e-con-full e-flex e-con e-child\" data-id=\"40b2a3e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e14e316 elementor-widget elementor-widget-text-editor\" data-id=\"e14e316\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Non. Nos op\u00e9rateurs travaillent comme une extension de votre \u00e9quipe interne.<\/span><\/p><p><span style=\"font-weight: 400;\">Ils respectent votre ton, votre style de communication et vos proc\u00e9dures d&rsquo;escalade, et interviennent directement dans votre plateforme de live chat\u00a0: les conversations s&rsquo;int\u00e8grent parfaitement \u00e0 votre service client existant.<\/span><\/p><p><span style=\"font-weight: 400;\">Pour le client, l&rsquo;\u00e9change reste coh\u00e9rent avec votre marque.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1406\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1406\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Avec quelles plateformes de live chat travaillez-vous\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1406\" class=\"elementor-element elementor-element-64ab83b e-con-full e-flex e-con e-child\" data-id=\"64ab83b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dac5c75 elementor-widget elementor-widget-text-editor\" data-id=\"dac5c75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Nous travaillons avec la plupart des grandes plateformes de live chat et de service client, dont Intercom, Zendesk Chat, Gorgias, Freshdesk, LiveChat, HubSpot et d&rsquo;autres outils de messagerie.<\/span><\/p><p><span style=\"font-weight: 400;\">Si n\u00e9cessaire, les conversations peuvent aussi \u00eatre reli\u00e9es \u00e0 votre helpdesk, \u00e0 votre CRM ou \u00e0 votre syst\u00e8me de gestion des commandes, pour que les conseillers voient tout l&rsquo;historique et le contexte du client.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1407\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1407\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Les op\u00e9rateurs peuvent-ils travailler avec des chatbots IA\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1407\" class=\"elementor-element elementor-element-d9797b5 e-con-full e-flex e-con e-child\" data-id=\"d9797b5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e74e88 elementor-widget elementor-widget-text-editor\" data-id=\"6e74e88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Oui. De nombreuses entreprises utilisent un mod\u00e8le hybride\u00a0: les chatbots traitent les questions simples, les op\u00e9rateurs g\u00e8rent les conversations complexes ou \u00e0 fort enjeu commercial.<\/span><\/p><p><span style=\"font-weight: 400;\">Les conseillers Newstel prennent le relais quand le bot transf\u00e8re la conversation ou quand le client demande \u00e0 parler \u00e0 une personne.<\/span><\/p><p><span style=\"font-weight: 400;\">Cette combinaison acc\u00e9l\u00e8re les r\u00e9ponses tout en pr\u00e9servant la qualit\u00e9 humaine des \u00e9changes quand elle compte le plus.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1408\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"9\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1408\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> En combien de temps une \u00e9quipe de live chat externalis\u00e9e peut-elle d\u00e9marrer\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1408\" class=\"elementor-element elementor-element-2fc8a00 e-con-full e-flex e-con e-child\" data-id=\"2fc8a00\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8922469 elementor-widget elementor-widget-text-editor\" data-id=\"8922469\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Les d\u00e9lais d\u00e9pendent de la configuration des syst\u00e8mes, de la formation n\u00e9cessaire et du volume de chats, mais la plupart des programmes de live chat peuvent d\u00e9marrer en quelques semaines.<\/span><\/p><p><span style=\"font-weight: 400;\">Le d\u00e9marrage comprend l&rsquo;analyse initiale, la documentation des processus, la formation des op\u00e9rateurs, l&rsquo;int\u00e9gration de la plateforme et des contr\u00f4les qualit\u00e9 avant lancement, pour une mise en route sans accroc.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1409\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"10\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1409\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Pouvons-nous commencer avec une petite \u00e9quipe de live chat, puis l'agrandir\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1409\" class=\"elementor-element elementor-element-8e7ef25 e-con-full e-flex e-con e-child\" data-id=\"8e7ef25\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-202210c elementor-widget elementor-widget-text-editor\" data-id=\"202210c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Oui. Beaucoup d&rsquo;entreprises commencent avec une couverture limit\u00e9e et l&rsquo;\u00e9tendent \u00e0 mesure que le trafic et la demande augmentent.<\/span><\/p><p><span style=\"font-weight: 400;\">Notre mod\u00e8le de recrutement et de planification permet de renforcer rapidement les \u00e9quipes pendant les pics, comme les lancements de produits, les campagnes promotionnelles ou les saisons commerciales, tout en pr\u00e9servant la rapidit\u00e9 et la qualit\u00e9 de service.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-14010\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"11\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-14010\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Comment assurez-vous la qualit\u00e9 des conversations par chat\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-14010\" class=\"elementor-element elementor-element-31210bf e-con-full e-flex e-con e-child\" data-id=\"31210bf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a331d8e elementor-widget elementor-widget-text-editor\" data-id=\"a331d8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Le contr\u00f4le qualit\u00e9 fait partie int\u00e9grante de notre mod\u00e8le.<\/span><\/p><p><span style=\"font-weight: 400;\">Notre dispositif comprend des grilles d&rsquo;\u00e9valuation des chats, un suivi de la performance, du coaching et des s\u00e9ances de calibrage r\u00e9guli\u00e8res.<\/span><\/p><p><span style=\"font-weight: 400;\">D\u00e9lais de r\u00e9ponse, taux de r\u00e9solution, satisfaction client et qualit\u00e9 des conversations sont suivis dans des tableaux de bord, pour un niveau de service constant.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-14011\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"12\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-14011\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Quels rapports et analyses recevons-nous\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-14011\" class=\"elementor-element elementor-element-7364dd9 e-con-full e-flex e-con e-child\" data-id=\"7364dd9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-de29959 elementor-widget elementor-widget-text-editor\" data-id=\"de29959\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Nos clients re\u00e7oivent des rapports structur\u00e9s sur les d\u00e9lais de r\u00e9ponse, les taux de r\u00e9solution, les scores de satisfaction et l&rsquo;\u00e9volution des volumes de conversations.<\/span><\/p><p><span style=\"font-weight: 400;\">Nous partageons aussi des enseignements op\u00e9rationnels\u00a0: types de demandes fr\u00e9quents, pics de trafic et pistes pour am\u00e9liorer la conversion ou l&rsquo;exp\u00e9rience client.<\/span><\/p><p><span style=\"font-weight: 400;\">Ces analyses vous aident \u00e0 optimiser \u00e0 la fois votre service client et vos ventes.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-14012\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"13\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-14012\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Le live chat peut-il r\u00e9duire le nombre de demandes clients manqu\u00e9es\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-14012\" class=\"elementor-element elementor-element-501f696 e-con-full e-flex e-con e-child\" data-id=\"501f696\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ed08d01 elementor-widget elementor-widget-text-editor\" data-id=\"ed08d01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Oui. Beaucoup d&rsquo;entreprises manquent des demandes sur leur site quand leurs \u00e9quipes ne sont pas disponibles ou r\u00e9pondent trop lentement.<\/span><\/p><p><span style=\"font-weight: 400;\">Un live chat externalis\u00e9 apporte des r\u00e9ponses rapides et r\u00e9guli\u00e8res, pour capter davantage de demandes et r\u00e9duire les occasions perdues.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-14013\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"14\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-14013\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Les op\u00e9rateurs de chat proposent-ils une aide avant l'achat\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-14013\" class=\"elementor-element elementor-element-62f1fbf e-con-full e-flex e-con e-child\" data-id=\"62f1fbf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bc26166 elementor-widget elementor-widget-text-editor\" data-id=\"bc26166\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Oui. L&rsquo;aide avant l&rsquo;achat est l&rsquo;un des usages les plus utiles du live chat.<\/span><\/p><p><span style=\"font-weight: 400;\">Les op\u00e9rateurs r\u00e9pondent aux questions sur les produits, pr\u00e9cisent les fonctionnalit\u00e9s, guident les visiteurs dans leur choix et les aident pendant le paiement.<\/span><\/p><p><span style=\"font-weight: 400;\">Les taux de conversion augmentent et les demandes de suivi diminuent.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-14014\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"15\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-14014\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Un service de chat en direct externalis\u00e9 est-il s\u00e9curis\u00e9\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-14014\" class=\"elementor-element elementor-element-acca5a3 e-con-full e-flex e-con e-child\" data-id=\"acca5a3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a433766 elementor-widget elementor-widget-text-editor\" data-id=\"a433766\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">La s\u00e9curit\u00e9 et la protection des donn\u00e9es sont au c\u0153ur du mod\u00e8le de Newstel.<\/span><\/p><p><span style=\"font-weight: 400;\">Nos conseillers travaillent avec des droits d&rsquo;acc\u00e8s contr\u00f4l\u00e9s et suivent des protocoles de confidentialit\u00e9 stricts. Toutes les \u00e9quipes sont form\u00e9es au RGPD et au traitement s\u00e9curis\u00e9 des informations clients.<\/span><\/p><p><span style=\"font-weight: 400;\">Les donn\u00e9es clients, les historiques de chat et les informations de compte sont ainsi trait\u00e9s de fa\u00e7on s\u00fbre et responsable.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-14015\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"16\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-14015\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Avec quels syst\u00e8mes et plateformes de live chat travaillez-vous\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-14015\" class=\"elementor-element elementor-element-185498d e-con-full e-flex e-con e-child\" data-id=\"185498d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0a0eadf elementor-widget elementor-widget-text-editor\" data-id=\"0a0eadf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Newstel se connecte directement \u00e0 la plupart des grandes plateformes de live chat et de service client, dont Zendesk Chat, Intercom, LiveChat, Gorgias, Freshdesk et d&rsquo;autres outils de messagerie.<\/span><\/p><p><span style=\"font-weight: 400;\">Si n\u00e9cessaire, les conversations peuvent aussi \u00eatre reli\u00e9es \u00e0 votre helpdesk, \u00e0 votre CRM ou \u00e0 votre gestion des commandes. Les op\u00e9rateurs acc\u00e8dent ainsi aux informations utiles et r\u00e9pondent avec pr\u00e9cision, sans que vous changiez vos outils.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-14016\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"17\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-14016\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Comment vos conseillers respectent-ils le ton et le style de notre marque\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-14016\" class=\"elementor-element elementor-element-1128aaa e-con-full e-flex e-con e-child\" data-id=\"1128aaa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a62e63f elementor-widget elementor-widget-text-editor\" data-id=\"a62e63f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Avant le lancement, tous les op\u00e9rateurs suivent une immersion structur\u00e9e dans votre marque et une formation \u00e0 vos produits.<\/span><\/p><p><span style=\"font-weight: 400;\">Nous alignons le ton, les mod\u00e8les de r\u00e9ponse, les r\u00e8gles d&rsquo;escalade et les consignes de conversation sur vos standards internes. Le contr\u00f4le qualit\u00e9 et la revue des conversations permettent de maintenir une communication homog\u00e8ne et fid\u00e8le \u00e0 votre marque dans chaque \u00e9change.<\/span><\/p><p><span style=\"font-weight: 400;\">Pour le client, l&rsquo;exp\u00e9rience reste parfaitement int\u00e9gr\u00e9e \u00e0 votre image.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-14017\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"18\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-14017\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Y a-t-il une dur\u00e9e minimale d'engagement\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-14017\" class=\"elementor-element elementor-element-41643f7 e-con-full e-flex e-con e-child\" data-id=\"41643f7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c5830de elementor-widget elementor-widget-text-editor\" data-id=\"c5830de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Newstel propose des formules contractuelles flexibles, con\u00e7ues pour limiter le risque pour nos clients.<\/span><\/p><p><span style=\"font-weight: 400;\">La plupart des programmes commencent par une courte p\u00e9riode d&rsquo;engagement initiale, suivie d&rsquo;un contrat mensuel reconductible. Vous pouvez ainsi augmenter ou r\u00e9duire la capacit\u00e9 selon la demande, tout en assurant la continuit\u00e9 du service.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-14018\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"19\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-14018\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Qui peut voir les conversations de live chat\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-14018\" class=\"elementor-element elementor-element-02b9fd0 e-con-full e-flex e-con e-child\" data-id=\"02b9fd0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b5e7ab7 elementor-widget elementor-widget-text-editor\" data-id=\"b5e7ab7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Les conversations de live chat restent enti\u00e8rement visibles pour votre \u00e9quipe interne.<\/span><\/p><p><span style=\"font-weight: 400;\">Historiques, indicateurs de performance et donn\u00e9es de conversation restent accessibles dans votre plateforme de live chat ou votre helpdesk. Vos \u00e9quipes peuvent ainsi suivre les \u00e9changes, analyser la performance et garder la ma\u00eetrise op\u00e9rationnelle en toute transparence.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Chat service client externalis\u00e9 pour les marques r\u00e9actives Les marques en ligne r\u00e9ussissent quand leur assistance est instantan\u00e9e et intuitive. Newstel met \u00e0 votre disposition des op\u00e9rateurs live chat sp\u00e9cialis\u00e9s, qui prolongent votre \u00e9quipe avec un haut niveau de performance\u00a0: ils r\u00e9cup\u00e8rent les paniers abandonn\u00e9s, qualifient les prospects et r\u00e9duisent vos co\u00fbts op\u00e9rationnels, sans jamais [&hellip;]<\/p>\n","protected":false},"author":36,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10981","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Chat service client externalis\u00e9 24\/7 | Newstel<\/title>\n<meta name=\"description\" content=\"Chat service client externalis\u00e9\u00a0: des op\u00e9rateurs live chat form\u00e9s r\u00e9pondent en temps r\u00e9el, 24\/7, pour convertir plus de visiteurs et r\u00e9duire vos co\u00fbts.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/newstel.com\/fr\/chat-service-client\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Chat service client externalis\u00e9 24\/7 | Newstel\" \/>\n<meta property=\"og:description\" content=\"Chat service client externalis\u00e9\u00a0: des op\u00e9rateurs live chat form\u00e9s r\u00e9pondent en temps r\u00e9el, 24\/7, pour convertir plus de visiteurs et r\u00e9duire vos co\u00fbts.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/newstel.com\/fr\/chat-service-client\/\" \/>\n<meta property=\"og:site_name\" content=\"Newstel\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/NewstelWorldwide\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-11-12T09:20:53+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/live-chat-outsourcing-services.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"34 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/newstel.com\\\/fr\\\/chat-service-client\\\/\",\"url\":\"https:\\\/\\\/newstel.com\\\/fr\\\/chat-service-client\\\/\",\"name\":\"Chat service client externalis\u00e9 24\\\/7 | Newstel\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/newstel.com\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/newstel.com\\\/fr\\\/chat-service-client\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/newstel.com\\\/fr\\\/chat-service-client\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/newstel.com\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/live-chat-outsourcing-services.webp\",\"datePublished\":\"2026-04-25T13:36:13+00:00\",\"dateModified\":\"2026-11-12T09:20:53+00:00\",\"description\":\"Chat service client externalis\u00e9\u00a0: des op\u00e9rateurs live chat form\u00e9s r\u00e9pondent en temps r\u00e9el, 24\\\/7, pour convertir plus de visiteurs et r\u00e9duire vos co\u00fbts.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/newstel.com\\\/fr\\\/chat-service-client\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/newstel.com\\\/fr\\\/chat-service-client\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/newstel.com\\\/fr\\\/chat-service-client\\\/#primaryimage\",\"url\":\"https:\\\/\\\/newstel.com\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/live-chat-outsourcing-services.webp\",\"contentUrl\":\"https:\\\/\\\/newstel.com\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/live-chat-outsourcing-services.webp\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/newstel.com\\\/fr\\\/chat-service-client\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/newstel.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Live chat externalis\u00e9\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/newstel.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/newstel.com\\\/fr\\\/\",\"name\":\"Newstel\",\"description\":\"Newstel\",\"publisher\":{\"@id\":\"https:\\\/\\\/newstel.com\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/newstel.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/newstel.com\\\/fr\\\/#organization\",\"name\":\"Newstel GmbH\",\"url\":\"https:\\\/\\\/newstel.com\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/newstel.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/newstel.com\\\/wp-content\\\/uploads\\\/2022\\\/07\\\/logo.png\",\"contentUrl\":\"https:\\\/\\\/newstel.com\\\/wp-content\\\/uploads\\\/2022\\\/07\\\/logo.png\",\"width\":264,\"height\":246,\"caption\":\"Newstel GmbH\"},\"image\":{\"@id\":\"https:\\\/\\\/newstel.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/NewstelWorldwide\\\/\",\"https:\\\/\\\/de.linkedin.com\\\/company\\\/newstel-gmbh\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Chat service client externalis\u00e9 24\/7 | Newstel","description":"Chat service client externalis\u00e9\u00a0: des op\u00e9rateurs live chat form\u00e9s r\u00e9pondent en temps r\u00e9el, 24\/7, pour convertir plus de visiteurs et r\u00e9duire vos co\u00fbts.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/newstel.com\/fr\/chat-service-client\/","og_locale":"fr_FR","og_type":"article","og_title":"Chat service client externalis\u00e9 24\/7 | Newstel","og_description":"Chat service client externalis\u00e9\u00a0: des op\u00e9rateurs live chat form\u00e9s r\u00e9pondent en temps r\u00e9el, 24\/7, pour convertir plus de visiteurs et r\u00e9duire vos co\u00fbts.","og_url":"https:\/\/newstel.com\/fr\/chat-service-client\/","og_site_name":"Newstel","article_publisher":"https:\/\/www.facebook.com\/NewstelWorldwide\/","article_modified_time":"2026-11-12T09:20:53+00:00","og_image":[{"width":800,"height":600,"url":"https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/live-chat-outsourcing-services.webp","type":"image\/webp"}],"twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"34 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/newstel.com\/fr\/chat-service-client\/","url":"https:\/\/newstel.com\/fr\/chat-service-client\/","name":"Chat service client externalis\u00e9 24\/7 | Newstel","isPartOf":{"@id":"https:\/\/newstel.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/newstel.com\/fr\/chat-service-client\/#primaryimage"},"image":{"@id":"https:\/\/newstel.com\/fr\/chat-service-client\/#primaryimage"},"thumbnailUrl":"https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/live-chat-outsourcing-services.webp","datePublished":"2026-04-25T13:36:13+00:00","dateModified":"2026-11-12T09:20:53+00:00","description":"Chat service client externalis\u00e9\u00a0: des op\u00e9rateurs live chat form\u00e9s r\u00e9pondent en temps r\u00e9el, 24\/7, pour convertir plus de visiteurs et r\u00e9duire vos co\u00fbts.","breadcrumb":{"@id":"https:\/\/newstel.com\/fr\/chat-service-client\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/newstel.com\/fr\/chat-service-client\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/newstel.com\/fr\/chat-service-client\/#primaryimage","url":"https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/live-chat-outsourcing-services.webp","contentUrl":"https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/live-chat-outsourcing-services.webp"},{"@type":"BreadcrumbList","@id":"https:\/\/newstel.com\/fr\/chat-service-client\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/newstel.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Live chat externalis\u00e9"}]},{"@type":"WebSite","@id":"https:\/\/newstel.com\/fr\/#website","url":"https:\/\/newstel.com\/fr\/","name":"Newstel","description":"Newstel","publisher":{"@id":"https:\/\/newstel.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/newstel.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/newstel.com\/fr\/#organization","name":"Newstel GmbH","url":"https:\/\/newstel.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/newstel.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/newstel.com\/wp-content\/uploads\/2022\/07\/logo.png","contentUrl":"https:\/\/newstel.com\/wp-content\/uploads\/2022\/07\/logo.png","width":264,"height":246,"caption":"Newstel GmbH"},"image":{"@id":"https:\/\/newstel.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/NewstelWorldwide\/","https:\/\/de.linkedin.com\/company\/newstel-gmbh"]}]}},"_links":{"self":[{"href":"https:\/\/newstel.com\/fr\/wp-json\/wp\/v2\/pages\/10981","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newstel.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/newstel.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/newstel.com\/fr\/wp-json\/wp\/v2\/users\/36"}],"replies":[{"embeddable":true,"href":"https:\/\/newstel.com\/fr\/wp-json\/wp\/v2\/comments?post=10981"}],"version-history":[{"count":3,"href":"https:\/\/newstel.com\/fr\/wp-json\/wp\/v2\/pages\/10981\/revisions"}],"predecessor-version":[{"id":11263,"href":"https:\/\/newstel.com\/fr\/wp-json\/wp\/v2\/pages\/10981\/revisions\/11263"}],"wp:attachment":[{"href":"https:\/\/newstel.com\/fr\/wp-json\/wp\/v2\/media?parent=10981"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}