{"id":11024,"date":"2026-06-17T13:11:42","date_gmt":"2026-06-17T13:11:42","guid":{"rendered":"https:\/\/newstel.com\/service-client-multilingue-externalise\/"},"modified":"2026-11-12T09:21:10","modified_gmt":"2026-11-12T09:21:10","slug":"service-client-multilingue","status":"publish","type":"page","link":"https:\/\/newstel.com\/fr\/service-client-multilingue\/","title":{"rendered":"Service client multilingue externalis\u00e9"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11024\" class=\"elementor elementor-11024 elementor-8568\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0a9a0f6 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"0a9a0f6\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1b095aa\" data-id=\"1b095aa\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e19659a e-flex e-con-boxed e-con e-parent\" data-id=\"e19659a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-20c980c e-con-full e-flex e-con e-child\" data-id=\"20c980c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f7932f8 elementor-widget elementor-widget-heading\" data-id=\"f7932f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Externalisation du service client multilingue <span style=\"color:#FC6464\"> pour les marques internationales<\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f53acbc elementor-widget elementor-widget-text-editor\" data-id=\"f53acbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"0\" data-end=\"137\">Newstel assure un service client multilingue qui r\u00e9duit fortement vos frais de fonctionnement sans diluer l&rsquo;identit\u00e9 de votre marque.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b3cd2e elementor-widget elementor-widget-text-editor\" data-id=\"0b3cd2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Couverture des langues europ\u00e9ennes<\/strong> &#8211; Des conseillers de langue maternelle ou parlant couramment la langue, en fran\u00e7ais, allemand, espagnol, italien, portugais, n\u00e9erlandais, turc, dans les langues nordiques et bien d&rsquo;autres.<\/li><li><strong>Contr\u00f4le qualit\u00e9 pilot\u00e9 depuis le Royaume-Uni<\/strong> &#8211; Les m\u00eames standards, grilles d&rsquo;\u00e9valuation et m\u00e9thodes de pilotage de la performance s&rsquo;appliquent dans chaque langue.<\/li><li><strong>Conseillers form\u00e9s \u00e0 votre marque<\/strong> &#8211; Form\u00e9s \u00e0 votre ton, \u00e0 vos syst\u00e8mes et \u00e0 vos proc\u00e9dures d&rsquo;escalade avant leur premier \u00e9change client.<\/li><li><strong>Int\u00e9gration compl\u00e8te<\/strong> &#8211; Nous travaillons dans votre helpdesk, votre CRM et vos outils de communication, pas \u00e0 c\u00f4t\u00e9.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a30a6a elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"9a30a6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"#contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">R\u00e9server un premier \u00e9change<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a3c36a0 e-con-full e-flex e-con e-child\" data-id=\"a3c36a0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e6ac6b elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"6e6ac6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-multilingual-dashboard-square.webp\" class=\"attachment-large size-large wp-image-9279\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-multilingual-dashboard-square.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-multilingual-dashboard-square-300x300.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-multilingual-dashboard-square-150x150.webp 150w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-multilingual-dashboard-square-768x768.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3a80a8d e-flex e-con-boxed e-con e-parent\" data-id=\"3a80a8d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-59f060f e-grid e-con-boxed e-con e-child\" data-id=\"59f060f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-da662b8 e-con-full e-flex e-con e-child\" data-id=\"da662b8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e02c7ab elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"e02c7ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-comments\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tLangue maternelle ou niveau courant\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f8ba4b9 e-con-full e-flex e-con e-child\" data-id=\"f8ba4b9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d8156d elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"7d8156d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-shield-alt\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tContr\u00f4le qualit\u00e9 pilot\u00e9 depuis le Royaume-Uni\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-322b969 e-con-full e-flex e-con e-child\" data-id=\"322b969\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ab947b2 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"ab947b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chart-line\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tCapacit\u00e9 modulable\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6a22f3d e-con-full e-flex e-con e-child\" data-id=\"6a22f3d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-34b3eaf elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"34b3eaf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-grin-stars\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAssistance omnicanale\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-134b77d e-flex e-con-boxed e-con e-parent\" data-id=\"134b77d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b4f18cb e-con-full e-flex e-con e-child\" data-id=\"b4f18cb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d10b966 elementor-hidden-mobile elementor-widget elementor-widget-heading\" data-id=\"d10b966\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ce qu'un centre d'appels multilingue externalis\u00e9 change vraiment<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50fc175 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"50fc175\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ce qu'un centre d'appels multilingue externalis\u00e9 change vraiment<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-04110af elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"04110af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\"><span style=\"font-weight: 400;\">Une assistance d\u00e9di\u00e9e et structur\u00e9e dans toutes les langues de vos clients, sans traducteurs ni bricolage.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c92f91c about e-con-full e-flex e-con e-child\" data-id=\"c92f91c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-bf1a065 e-con-full e-flex e-con e-child\" data-id=\"bf1a065\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c05692 elementor-hidden-mobile elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"4c05692\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"512\" height=\"1024\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/05\/jonas-portrait-monochrome-512x1024.webp\" class=\"attachment-large size-large wp-image-7805\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/05\/jonas-portrait-monochrome-512x1024.webp 512w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/05\/jonas-portrait-monochrome-150x300.webp 150w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/05\/jonas-portrait-monochrome-768x1536.webp 768w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/05\/jonas-portrait-monochrome.webp 887w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a2d127 elementor-hidden-desktop elementor-widget elementor-widget-image\" data-id=\"4a2d127\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/1544468670882.jpg\" class=\"attachment-large size-large wp-image-7627\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/1544468670882.jpg 500w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/1544468670882-300x300.jpg 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/1544468670882-150x150.jpg 150w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-abdb7a5 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"abdb7a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"text-center mb-12\"><div class=\"text-center mb-12\"><p data-pm-slice=\"0 0 []\"><strong>Fondateur\u00a0:<\/strong> Jonas Fandrey<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2a0da00 e-con-full e-flex e-con e-child\" data-id=\"2a0da00\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c09a6b elementor-widget elementor-widget-text-editor\" data-id=\"9c09a6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le principal d\u00e9fi du service client multilingue n&rsquo;est pas de trouver des personnes qui parlent fran\u00e7ais ou allemand. C&rsquo;est de garder exactement la m\u00eame qualit\u00e9 op\u00e9rationnelle, le m\u00eame ton de marque et les m\u00eames processus sur ces march\u00e9s que dans votre service principal.<\/p><p>Externaliser un v\u00e9ritable centre d&rsquo;appels multilingue, c&rsquo;est d\u00e9ployer une \u00e9quipe d\u00e9di\u00e9e pour chaque langue dont votre entreprise a besoin. Ces \u00e9quipes sont form\u00e9es en profondeur \u00e0 votre marque, travaillent directement dans vos syst\u00e8mes et sont tenues aux m\u00eames accords de niveau de service que votre activit\u00e9 principale.<\/p><ul><li><strong>Couverture omnicanale\u00a0:<\/strong> t\u00e9l\u00e9phone, e-mail et live chat, assur\u00e9s de fa\u00e7on fluide dans plusieurs langues.<\/li><li><strong>Expertise linguistique\u00a0:<\/strong> nous recrutons des personnes de langue maternelle ou parlant couramment la langue, plut\u00f4t que des g\u00e9n\u00e9ralistes bilingues.<\/li><li><strong>Immersion rigoureuse dans votre marque\u00a0:<\/strong> les op\u00e9rateurs suivent une formation compl\u00e8te avant leur premier \u00e9change r\u00e9el.<\/li><li><strong>Alignement technique\u00a0:<\/strong> nos \u00e9quipes travaillent directement dans votre helpdesk, votre CRM et vos outils de communication.<\/li><li><strong>Pilotage depuis le Royaume-Uni\u00a0:<\/strong> une supervision qualit\u00e9 centralis\u00e9e et une gouvernance stricte dans chaque langue.<\/li><li><strong>Infrastructure \u00e9volutive\u00a0:<\/strong> \u00e9tendez facilement votre assistance quand vous ouvrez de nouveaux march\u00e9s ou ajoutez des langues.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1e0a70e e-flex e-con-boxed e-con e-parent\" data-id=\"1e0a70e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0bce892 elementor-widget elementor-widget-heading\" data-id=\"0bce892\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pourquoi les marques internationales choisissent Newstel pour leur service client multilingue<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-304e7f8 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"304e7f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Une qualit\u00e9 constante dans chaque langue, sans le co\u00fbt d&rsquo;\u00e9quipes internes distinctes<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9c8b010 e-grid e-con-full e-con e-child\" data-id=\"9c8b010\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b5f73b6 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"b5f73b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-globe-europe\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tConvertir sur chaque march\u00e9\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tLes taux de conversion augmentent fortement quand vous parlez la langue de vos clients. Ils sont nettement plus enclins \u00e0 finaliser un achat lorsqu'une assistance en temps r\u00e9el existe dans leur langue.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41fd8fc elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"41fd8fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-grin-hearts\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tFid\u00e9liser vos clients internationaux\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tUne assistance dans la langue maternelle du client supprime les frictions aux moments cl\u00e9s. Un service localis\u00e9 donne \u00e0 votre client\u00e8le \u00e9trang\u00e8re une vraie raison de rester attach\u00e9e \u00e0 votre marque.\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5528c97 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"5528c97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-rocket\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tOuvrir des march\u00e9s plus vite\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tLa rapidit\u00e9 de lancement est un avantage concurrentiel majeur. Vous pouvez d\u00e9ployer une \u00e9quipe multilingue form\u00e9e et op\u00e9rationnelle en quelques semaines plut\u00f4t qu'en plusieurs mois, sans long processus de recrutement interne.\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68596ac elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"68596ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-dollar-sign\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tR\u00e9duire vos co\u00fbts d'assistance\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tCr\u00e9er des services linguistiques isol\u00e9s en interne alourdit consid\u00e9rablement l'organisation. L'externalisation vous \u00e9vite de g\u00e9rer une \u00e9quipe interne pour chaque langue et chaque march\u00e9.\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79fdf35 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"79fdf35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-comment-dollar\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tGarder une exp\u00e9rience de marque homog\u00e8ne\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tVotre d\u00e9veloppement international ne doit jamais diluer votre identit\u00e9. Votre ton, vos proc\u00e9dures d'escalade et vos standards de service restent exactement les m\u00eames dans chaque langue que nous prenons en charge.\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc29bc9 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"cc29bc9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-clock\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tCouvrir tous les fuseaux horaires\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tNous prot\u00e9geons votre r\u00e9putation internationale jour et nuit. Notre organisation vous permet de servir vos clients dans diff\u00e9rentes r\u00e9gions et \u00e0 diff\u00e9rentes heures, sans augmenter vos effectifs internes.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d606bfa e-grid e-con-full e-con e-child\" data-id=\"d606bfa\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0a10eff elementor-widget elementor-widget-heading\" data-id=\"0a10eff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Quand le service client parle la bonne langue, cela se voit<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa5894f elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"aa5894f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les arguments commerciaux en faveur du multilingue<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d4c0a4 elementor-hidden-mobile elementor-hidden-tablet elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"7d4c0a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-182bd38 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"182bd38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Les clients servis dans leur langue maternelle r\u00e9solvent leurs probl\u00e8mes plus vite, ach\u00e8tent avec plus de confiance et reviennent beaucoup plus volontiers. Pour les entreprises pr\u00e9sentes \u00e0 l&rsquo;international, une assistance dans la langue de chaque client fait directement progresser la conversion, la fid\u00e9lisation et la confiance dans la marque sur chaque territoire.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7ca31c elementor-widget__width-auto elementor-align-left elementor-widget elementor-widget-button\" data-id=\"b7ca31c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"#contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">R\u00e9server une consultation gratuite<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-21ae421 e-flex e-con-boxed e-con e-child\" data-id=\"21ae421\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e9fc9d0 e-flex e-con-boxed e-con e-child\" data-id=\"e9fc9d0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43423d7 elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"43423d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Un mod\u00e8le de centre de contact multilingue plus r\u00e9fl\u00e9chi\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1355399 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"1355399\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La plupart des BPO multilingues rivalisent sur le nombre de langues. Newstel mise sur la qualit\u00e9, la coh\u00e9rence de marque et l&rsquo;alignement op\u00e9rationnel dans chaque langue dont vous avez besoin.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0e63657 e-grid e-con-full e-con e-child\" data-id=\"0e63657\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-31c92dc e-flex e-con-boxed e-con e-child\" data-id=\"31c92dc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-028883b elementor-widget elementor-widget-heading\" data-id=\"028883b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Les limites de l'externalisation multilingue g\u00e9n\u00e9rique\n<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef4f21b elementor-widget elementor-widget-icon-box\" data-id=\"ef4f21b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tLes difficult\u00e9s op\u00e9rationnelles que rencontrent souvent les marques\u00a0:\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75e2052 elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"75e2052\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-chart-bar\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tLe volume avant la qualit\u00e9\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tLes prestataires classiques mettent en avant le nombre de langues, ce qui cr\u00e9e souvent de grands \u00e9carts de niveau de service d'une r\u00e9gion \u00e0 l'autre.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-188aa4f elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"188aa4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-dizzy\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tDes g\u00e9n\u00e9ralistes bilingues\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tLes op\u00e9rateurs parlent parfois la langue couramment, mais ne sont pas form\u00e9s \u00e0 votre identit\u00e9 de marque, \u00e0 vos processus internes ni \u00e0 vos proc\u00e9dures d'escalade.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09234f2 elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"09234f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-heart-broken\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tUn contr\u00f4le qualit\u00e9 superficiel\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tLe dispositif qualit\u00e9 se concentre presque enti\u00e8rement sur l'activit\u00e9 en anglais\u00a0: les autres langues n'ont droit qu'\u00e0 une version all\u00e9g\u00e9e, voire \u00e0 aucun suivi.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41c767c elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"41c767c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-file-contract\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tDes contrats rigides\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tDes engagements longs qui vous enferment dans une organisation fig\u00e9e, incapable de suivre l'\u00e9volution de vos langues ou de vos march\u00e9s cibles.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd874b2 elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"cd874b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-unlink\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tDes frictions d'int\u00e9gration\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tLes conseillers travaillent uniquement dans les syst\u00e8mes du prestataire et non dans les v\u00f4tres, avec des transferts morcel\u00e9s et de graves lacunes dans vos donn\u00e9es clients.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09c7aaf elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"09c7aaf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-frown-open\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tDes lancements de langues lents\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tOuvrir un nouveau territoire demande des mois de recrutement, de n\u00e9gociations complexes et de configuration technique avant la mise en service.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2d8b3de e-con-full e-flex e-con e-child\" data-id=\"2d8b3de\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-33a2341 elementor-widget elementor-widget-heading\" data-id=\"33a2341\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">La diff\u00e9rence quand vous externalisez avec Newstel<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a69b21b elementor-widget elementor-widget-icon-box\" data-id=\"a69b21b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tComment Newstel aborde diff\u00e9remment l'assistance multilingue\u00a0:\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5aff024 elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"5aff024\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-grin-hearts\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tLa marque d'abord, la langue ensuite\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tChaque conseiller suit une formation compl\u00e8te \u00e0 votre ton, \u00e0 vos syst\u00e8mes et \u00e0 vos processus avant de traiter un ticket r\u00e9el, quelle que soit la langue.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee527d7 elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"ee527d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-language\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tLangue maternelle ou niveau courant\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tNous s\u00e9lectionnons nos op\u00e9rateurs pour leurs qualit\u00e9s de communication et leur sens du service, sans recourir \u00e0 des g\u00e9n\u00e9ralistes bilingues.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f14920b elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"f14920b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-shield-alt\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tUn contr\u00f4le qualit\u00e9 pilot\u00e9 depuis le Royaume-Uni, dans toutes les langues\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tNous appliquons les m\u00eames grilles d'\u00e9valuation, les m\u00eames calibrages et les m\u00eames standards de performance \u00e0 chaque langue.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca62d47 elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"ca62d47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chart-line\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tDes formules flexibles\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t\u00c9quipes d\u00e9di\u00e9es ou mixtes, qui \u00e9voluent facilement avec vos langues et vos march\u00e9s internationaux.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c8e50f elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"5c8e50f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-link\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tUne int\u00e9gration directe \u00e0 vos syst\u00e8mes\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tNos sp\u00e9cialistes travaillent dans votre helpdesk, votre CRM et vos outils de communication d\u00e8s le premier jour, sans middleware ni silos de donn\u00e9es.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae99003 elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"ae99003\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-rocket\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tDes lancements de langues rapides\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tNous ouvrons une nouvelle langue en quelques semaines, avec l'immersion dans la marque et l'int\u00e9gration technique pr\u00e9vues dans le calendrier de d\u00e9marrage.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a01071 elementor-widget__width-auto elementor-align-left elementor-widget elementor-widget-button\" data-id=\"6a01071\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"#contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">R\u00e9server une consultation gratuite<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7c191d9 e-con-full e-flex e-con e-child\" data-id=\"7c191d9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-579653e e-con-full e-flex e-con e-child\" data-id=\"579653e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f352a22 e-flex e-con-boxed e-con e-child\" data-id=\"f352a22\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-751e8ab elementor-widget elementor-widget-heading\" data-id=\"751e8ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pourquoi les entreprises choisissent Newstel pour externaliser leur centre d'appels multilingue<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-207988e elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"207988e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Des \u00e9quipes multilingues exp\u00e9riment\u00e9es, un encadrement bas\u00e9 au Royaume-Uni et un contr\u00f4le qualit\u00e9 structur\u00e9, pour que vos clients b\u00e9n\u00e9ficient du m\u00eame niveau d&rsquo;assistance haut de gamme dans chaque langue.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-600a46c e-grid e-con-full e-con e-child\" data-id=\"600a46c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5fc2503 elementor-position-inline-start elementor-view-framed elementor-mobile-position-inline-start elementor-shape-circle elementor-widget elementor-widget-icon-box\" data-id=\"5fc2503\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 640\"><path d=\"M224 96C206.3 96 192 110.3 192 128C192 145.7 206.3 160 224 160L288 160L288 480L224 480C206.3 480 192 494.3 192 512C192 529.7 206.3 544 224 544L416 544C433.7 544 448 529.7 448 512C448 494.3 433.7 480 416 480L352 480L352 128C352 110.3 337.7 96 320 96L224 96z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tEncadrement britannique\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tNotre direction op\u00e9rationnelle bas\u00e9e au Royaume-Uni assure une supervision directe, une communication claire et une r\u00e9solution rapide des probl\u00e8mes dans chaque langue. Vous savez toujours qui est responsable de votre performance internationale.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31e4b49 elementor-position-inline-start elementor-view-framed elementor-mobile-position-inline-start elementor-shape-circle elementor-widget elementor-widget-icon-box\" data-id=\"31e4b49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 640\"><path d=\"M176 128C176 110.3 190.3 96 208 96L379 96C439.2 96 488 144.8 488 205C488 248.8 461.8 288.3 421.6 305.4L282.5 364.4C247 379.4 224 414.2 224 452.7L224 480L448 480C465.7 480 480 494.3 480 512C480 529.7 465.7 544 448 544L192 544C174.3 544 160 529.7 160 512L160 452.7C160 388.5 198.4 330.5 257.5 305.4L396.6 246.4C413.2 239.3 424 223 424 205C424 180.1 403.8 160 379 160L208 160C190.3 160 176 145.7 176 128z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tUne vraie ma\u00eetrise de la langue\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tNous recrutons des personnes de langue maternelle ou qui parlent couramment la langue, dot\u00e9es d'un vrai talent pour le service client, plut\u00f4t que des g\u00e9n\u00e9ralistes bilingues charg\u00e9s de combler un manque. La qualit\u00e9 de communication compte autant que la ma\u00eetrise de la langue.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa94eba elementor-position-inline-start elementor-view-framed elementor-mobile-position-inline-start elementor-shape-circle elementor-widget elementor-widget-icon-box\" data-id=\"fa94eba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 640\"><path d=\"M240 352C222.3 352 208 337.7 208 320C208 302.3 222.3 288 240 288L352 288C387.3 288 416 259.3 416 224C416 188.7 387.3 160 352 160L192 160C174.3 160 160 145.7 160 128C160 110.3 174.3 96 192 96L352 96C422.7 96 480 153.3 480 224C480 262.2 463.2 296.5 436.7 320C463.3 343.5 480 377.8 480 416C480 486.7 422.7 544 352 544L192 544C174.3 544 160 529.7 160 512C160 494.3 174.3 480 192 480L352 480C387.3 480 416 451.3 416 416C416 380.7 387.3 352 352 352L240 352z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tImmersion dans la marque\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tChaque conseiller suit une formation compl\u00e8te avant de travailler sur votre compte. Votre ton, vos proc\u00e9dures d'escalade, vos connaissances produits et vos standards de service se retrouvent naturellement dans chaque langue que nous g\u00e9rons pour vous.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e6b1adb elementor-position-inline-start elementor-view-framed elementor-mobile-position-inline-start elementor-shape-circle elementor-widget elementor-widget-icon-box\" data-id=\"e6b1adb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 640\"><path d=\"M192 128C192 110.3 177.7 96 160 96C142.3 96 128 110.3 128 128L128 352C128 387.3 156.7 416 192 416L384 416L384 512C384 529.7 398.3 544 416 544C433.7 544 448 529.7 448 512L448 416L480 416C497.7 416 512 401.7 512 384C512 366.3 497.7 352 480 352L448 352L448 128C448 110.3 433.7 96 416 96C398.3 96 384 110.3 384 128L384 352L192 352L192 128z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tContr\u00f4le qualit\u00e9 par langue\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tLe m\u00eame cadre qualit\u00e9 s'applique sur tous les march\u00e9s, sans version all\u00e9g\u00e9e pour les \u00e9quipes non anglophones. Chaque langue b\u00e9n\u00e9ficie de grilles d'\u00e9valuation, de s\u00e9ances de calibrage, d'un suivi du CSAT et de rapports r\u00e9guliers d\u00e9di\u00e9s.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39869c8 elementor-position-inline-start elementor-view-framed elementor-mobile-position-inline-start elementor-shape-circle elementor-widget elementor-widget-icon-box\" data-id=\"39869c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 640\"><path d=\"M160 128C160 110.3 174.3 96 192 96L416 96C433.7 96 448 110.3 448 128C448 145.7 433.7 160 416 160L224 160L224 272L344 272C419.1 272 480 332.9 480 408C480 483.1 419.1 544 344 544L192 544C174.3 544 160 529.7 160 512C160 494.3 174.3 480 192 480L344 480C383.8 480 416 447.8 416 408C416 368.2 383.8 336 344 336L192 336C174.3 336 160 321.7 160 304L160 128z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tCon\u00e7u pour grandir\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tVous pouvez ajouter une langue ou renforcer un territoire existant sans revoir tout votre contrat. La souplesse op\u00e9rationnelle fait partie de la configuration de nos \u00e9quipes multilingues d\u00e8s le d\u00e9part.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e8cfa4 elementor-position-inline-start elementor-view-framed elementor-mobile-position-inline-start elementor-shape-circle elementor-widget elementor-widget-icon-box\" data-id=\"7e8cfa4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 640\"><path d=\"M384 96C401.7 96 416 110.3 416 128C416 145.7 401.7 160 384 160L296 160C247.4 160 208 199.4 208 248L208 280.2C230.9 264.9 258.4 256 288 256L336 256C415.5 256 480 320.5 480 400C480 479.5 415.5 544 336 544L288 544C208.5 544 144 479.5 144 400L144 248C144 164.1 212.1 96 296 96L384 96zM208 400C208 444.2 243.8 480 288 480L336 480C380.2 480 416 444.2 416 400C416 355.8 380.2 320 336 320L288 320C243.8 320 208 355.8 208 400z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAucun nouvel outil\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tNos sp\u00e9cialistes travaillent directement dans votre helpdesk, votre CRM et vos plateformes de communication d\u00e8s le premier jour. Aucuns frais de logiciel suppl\u00e9mentaires, aucun co\u00fbt d'int\u00e9gration et aucune perturbation de vos processus actuels.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7671cc5 elementor-widget__width-auto elementor-align-left elementor-widget elementor-widget-button\" data-id=\"7671cc5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"#contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Parler \u00e0 notre \u00e9quipe<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3550105 e-con-full e-flex e-con e-child\" data-id=\"3550105\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;waves&quot;}\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M421.9,6.5c22.6-2.5,51.5,0.4,75.5,5.3c23.6,4.9,70.9,23.5,100.5,35.7c75.8,32.2,133.7,44.5,192.6,49.7\n\tc23.6,2.1,48.7,3.5,103.4-2.5c54.7-6,106.2-25.6,106.2-25.6V0H0v30.3c0,0,72,32.6,158.4,30.5c39.2-0.7,92.8-6.7,134-22.4\n\tc21.2-8.1,52.2-18.2,79.7-24.2C399.3,7.9,411.6,7.5,421.9,6.5z\"\/>\n<\/svg>\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9aafdde e-flex e-con-boxed e-con e-child\" data-id=\"9aafdde\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94ffa65 elementor-widget elementor-widget-heading\" data-id=\"94ffa65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Le mod\u00e8le multilingue Newstel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e5abf3f elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"e5abf3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Une approche structur\u00e9e pour offrir une assistance coh\u00e9rente et fid\u00e8le \u00e0 votre marque, dans chaque langue et sur chaque canal utilis\u00e9 par vos clients.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-16c4bb7 e-flex e-con-boxed e-con e-child\" data-id=\"16c4bb7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c9671cf e-grid e-con-full e-con e-child\" data-id=\"c9671cf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-9f8ceff e-con-full e-flex e-con e-child\" data-id=\"9f8ceff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56c438f elementor-widget elementor-widget-heading\" data-id=\"56c438f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Planification des langues et des march\u00e9s<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d841f12 elementor-widget-mobile__width-initial elementor-hidden-desktop elementor-widget elementor-widget-image\" data-id=\"d841f12\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/language-and-market-planning.webp\" class=\"attachment-large size-large wp-image-9280\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/language-and-market-planning.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/language-and-market-planning-300x200.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/language-and-market-planning-768x513.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-90fad71 elementor-widget elementor-widget-text-editor\" data-id=\"90fad71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Avant de constituer votre \u00e9quipe, nous examinons les langues parl\u00e9es par vos clients, les march\u00e9s que vous servez et les volumes que vous traitez. Cette analyse indique clairement quelles langues d\u00e9ployer, quels canaux privil\u00e9gier et comment calibrer l&rsquo;\u00e9quipe selon votre demande r\u00e9elle plut\u00f4t qu&rsquo;une estimation approximative.<\/p><ul><li><strong>Revue des langues\u00a0:<\/strong> identification pr\u00e9cise des langues n\u00e9cessaires selon votre march\u00e9, votre client\u00e8le et vos canaux.<\/li><li><strong>Cartographie des canaux\u00a0:<\/strong> chaque langue est associ\u00e9e aux canaux adapt\u00e9s \u00e0 vos clients cibles.<\/li><li><strong>Dimensionnement\u00a0:<\/strong> une \u00e9quipe dimensionn\u00e9e sur vos donn\u00e9es r\u00e9elles de demandes, sans manque ni surco\u00fbt inutile.<\/li><li><strong>Contexte local\u00a0:<\/strong> compr\u00e9hension des nuances de ton r\u00e9gionales et des attentes propres \u00e0 chaque march\u00e9 avant le recrutement.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-52a4633 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"52a4633\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32e64ee elementor-widget-mobile__width-initial elementor-widget elementor-widget-image\" data-id=\"32e64ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/language-and-market-planning.webp\" class=\"attachment-large size-large wp-image-9280\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/language-and-market-planning.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/language-and-market-planning-300x200.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/language-and-market-planning-768x513.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b597563 e-grid e-con-full e-con e-child\" data-id=\"b597563\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4a7baf9 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"4a7baf9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df28de5 elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"df28de5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"533\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/recruitment-and-brand-training.webp\" class=\"attachment-large size-large wp-image-9281\" alt=\"Newstel trainer leading a multilingual recruitment and brand training session for customer service agents.\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/recruitment-and-brand-training.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/recruitment-and-brand-training-300x200.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/recruitment-and-brand-training-768x512.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0bfad31 e-con-full e-flex e-con e-child\" data-id=\"0bfad31\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5621d82 elementor-widget elementor-widget-heading\" data-id=\"5621d82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Recrutement et formation \u00e0 la marque<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77218c5 elementor-hidden-desktop elementor-widget elementor-widget-image\" data-id=\"77218c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"533\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/recruitment-and-brand-training.webp\" class=\"attachment-large size-large wp-image-9281\" alt=\"Newstel trainer leading a multilingual recruitment and brand training session for customer service agents.\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/recruitment-and-brand-training.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/recruitment-and-brand-training-300x200.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/recruitment-and-brand-training-768x512.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa4f471 elementor-widget elementor-widget-text-editor\" data-id=\"aa4f471\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nous recrutons des personnes de langue maternelle ou qui parlent couramment la langue, s\u00e9lectionn\u00e9es pour leurs qualit\u00e9s de communication plut\u00f4t que pour leur seule ma\u00eetrise linguistique. Avant tout \u00e9change r\u00e9el, chaque conseiller suit une immersion compl\u00e8te dans votre marque\u00a0: vos syst\u00e8mes, votre ton, vos produits et vos proc\u00e9dures d&rsquo;escalade, pour s&rsquo;exprimer comme un membre de votre \u00e9quipe d\u00e8s le premier jour.<\/p><ul><li><strong>Recrutement cibl\u00e9\u00a0:<\/strong> des sp\u00e9cialistes choisis pour leur sens du service et la qualit\u00e9 de leur expression, pas seulement pour leur disponibilit\u00e9.<\/li><li><strong>Immersion dans la marque\u00a0:<\/strong> une formation compl\u00e8te \u00e0 votre ton, \u00e0 vos produits et \u00e0 vos processus, dans chaque langue.<\/li><li><strong>Alignement sur vos SOP\u00a0:<\/strong> les conseillers suivent vos proc\u00e9dures internes plut\u00f4t que des scripts g\u00e9n\u00e9riques.<\/li><li><strong>Formation par canal\u00a0:<\/strong> des \u00e9quipes pr\u00e9par\u00e9es au t\u00e9l\u00e9phone, \u00e0 l&rsquo;e-mail et au live chat, selon votre organisation.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5b01a25 e-grid e-con-full e-con e-child\" data-id=\"5b01a25\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-05a348f e-con-full e-flex e-con e-child\" data-id=\"05a348f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-538c58e elementor-widget elementor-widget-heading\" data-id=\"538c58e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Int\u00e9gration \u00e0 vos syst\u00e8mes existants<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47d4cdf elementor-hidden-desktop elementor-widget elementor-widget-image\" data-id=\"47d4cdf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/system-integration-newstel.webp\" class=\"attachment-large size-large wp-image-9111\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/system-integration-newstel.webp 1024w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/system-integration-newstel-300x200.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/system-integration-newstel-768x512.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a55f647 elementor-widget elementor-widget-text-editor\" data-id=\"a55f647\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les conseillers Newstel travaillent directement dans votre helpdesk, votre CRM et vos outils de communication d\u00e8s le premier jour. Nous n&rsquo;ajoutons jamais de middleware inutile et ne vous demandons pas de modifier vos outils. Votre service multilingue reproduit fid\u00e8lement votre organisation actuelle, avec les m\u00eames flux de donn\u00e9es, les m\u00eames rapports de performance et les m\u00eames transferts entre \u00e9quipes.<\/p><ul><li><strong>Acc\u00e8s direct au helpdesk\u00a0:<\/strong> un travail fluide dans Zendesk, Freshdesk, Intercom ou la plateforme de votre choix.<\/li><li><strong>Connexion au CRM\u00a0:<\/strong> les fiches clients sont mises \u00e0 jour instantan\u00e9ment dans votre syst\u00e8me, et non dans une base s\u00e9par\u00e9e.<\/li><li><strong>Aucun nouvel outil\u00a0:<\/strong> aucun achat de logiciel suppl\u00e9mentaire et aucun co\u00fbt d&rsquo;int\u00e9gration de votre c\u00f4t\u00e9.<\/li><li><strong>M\u00e9thodes identiques\u00a0:<\/strong> les \u00e9changes en fran\u00e7ais ou en allemand suivent exactement les m\u00eames \u00e9tapes qu&rsquo;en anglais.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2d88a02 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"2d88a02\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7c821dd elementor-widget elementor-widget-image\" data-id=\"7c821dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/system-integration-newstel.webp\" class=\"attachment-large size-large wp-image-9111\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/system-integration-newstel.webp 1024w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/system-integration-newstel-300x200.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/system-integration-newstel-768x512.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8f0e757 e-grid e-con-full e-con e-child\" data-id=\"8f0e757\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-596adb8 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"596adb8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-47ca12e elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"47ca12e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/06\/manager-qa-review-1024x683.webp\" class=\"attachment-large size-large wp-image-8873\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/06\/manager-qa-review-1024x683.webp 1024w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/06\/manager-qa-review-300x200.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/06\/manager-qa-review-768x512.webp 768w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/06\/manager-qa-review.webp 1535w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-804760d e-con-full e-flex e-con e-child\" data-id=\"804760d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9bfbf13 elementor-widget elementor-widget-heading\" data-id=\"9bfbf13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Contr\u00f4le qualit\u00e9 dans chaque langue<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cac812a elementor-hidden-desktop elementor-widget elementor-widget-image\" data-id=\"cac812a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/06\/manager-qa-review-1024x683.webp\" class=\"attachment-large size-large wp-image-8873\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/06\/manager-qa-review-1024x683.webp 1024w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/06\/manager-qa-review-300x200.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/06\/manager-qa-review-768x512.webp 768w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/06\/manager-qa-review.webp 1535w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-277e741 elementor-widget elementor-widget-text-editor\" data-id=\"277e741\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le m\u00eame dispositif qualit\u00e9 s&rsquo;applique \u00e0 chaque langue. Nous utilisons des grilles d&rsquo;\u00e9valuation structur\u00e9es, des s\u00e9ances de calibrage et des revues de performance r\u00e9guli\u00e8res pour toutes les \u00e9quipes, et pas seulement pour l&rsquo;activit\u00e9 en anglais. Le CSAT et le xNPS sont suivis langue par langue, avec des rapports r\u00e9guliers qui montrent pr\u00e9cis\u00e9ment comment travaille chaque \u00e9quipe r\u00e9gionale.<\/p><ul><li><strong>Grilles par langue\u00a0:<\/strong> des crit\u00e8res qualit\u00e9 appliqu\u00e9s de la m\u00eame fa\u00e7on dans toutes les langues actives.<\/li><li><strong>Suivi du CSAT et du xNPS\u00a0:<\/strong> satisfaction client et net promoter score mesur\u00e9s par langue et par canal.<\/li><li><strong>Calibrage r\u00e9gulier\u00a0:<\/strong> des s\u00e9ances d&rsquo;alignement pour garder une communication parfaitement homog\u00e8ne \u00e0 mesure que l&rsquo;\u00e9quipe grandit.<\/li><li><strong>Rapports mensuels\u00a0:<\/strong> une vision claire de l&rsquo;activit\u00e9 et de la performance dans chaque langue.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a294e67 elementor-widget__width-auto elementor-align-left elementor-widget elementor-widget-button\" data-id=\"a294e67\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"#contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">R\u00e9server une consultation gratuite<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-58b9e87 e-con-full e-flex e-con e-child\" data-id=\"58b9e87\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-db82266 e-flex e-con-boxed e-con e-child\" data-id=\"db82266\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3218729 elementor-widget elementor-widget-heading\" data-id=\"3218729\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Une assistance multilingue sur chaque canal<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7237e6d elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"7237e6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nous intervenons en anglais, fran\u00e7ais, allemand, italien, espagnol, portugais, turc, n\u00e9erlandais et dans les langues nordiques, par t\u00e9l\u00e9phone, e-mail, live chat et sur les canaux digitaux. D&rsquo;autres langues sont disponibles selon vos march\u00e9s.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8c75352 e-flex e-con-boxed e-con e-child\" data-id=\"8c75352\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c3c65b2 e-grid e-con-full e-con e-child\" data-id=\"c3c65b2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-9feb9b0 e-con-full e-flex e-con e-child\" data-id=\"9feb9b0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-425efcb elementor-widget elementor-widget-heading\" data-id=\"425efcb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Assistance t\u00e9l\u00e9phonique multilingue<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8878852 elementor-widget-mobile__width-initial elementor-hidden-desktop elementor-widget elementor-widget-image\" data-id=\"8878852\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"532\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-call-performance-dashboard.webp\" class=\"attachment-large size-large wp-image-9288\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-call-performance-dashboard.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-call-performance-dashboard-300x200.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-call-performance-dashboard-768x511.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f031ce8 elementor-widget elementor-widget-text-editor\" data-id=\"f031ce8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Une assistance t\u00e9l\u00e9phonique entrante et professionnelle, assur\u00e9e directement dans la langue maternelle de vos clients. Nos conseillers traitent les demandes, r\u00e9clamations, questions de compte et escalades complexes sur les march\u00e9s europ\u00e9ens et internationaux, avec la m\u00eame qualit\u00e9 de service que votre activit\u00e9 principale.<\/p><ul><li><strong>Conseillers de langue maternelle\u00a0:<\/strong> une communication t\u00e9l\u00e9phonique naturelle et fluide, dans la langue de vos clients.<\/li><li><strong>\u00c9quipes form\u00e9es \u00e0 votre marque\u00a0:<\/strong> des sp\u00e9cialistes qui connaissent parfaitement vos produits, vos politiques internes et vos proc\u00e9dures d&rsquo;escalade.<\/li><li><strong>Standards homog\u00e8nes\u00a0:<\/strong> m\u00eame qualit\u00e9 de r\u00e9ponse, m\u00eame gestion des appels et m\u00eame ton de marque sur chacune de vos lignes.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-62ca304 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"62ca304\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a20a1f9 elementor-widget-mobile__width-initial elementor-widget elementor-widget-image\" data-id=\"a20a1f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"532\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-call-performance-dashboard.webp\" class=\"attachment-large size-large wp-image-9288\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-call-performance-dashboard.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-call-performance-dashboard-300x200.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-call-performance-dashboard-768x511.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e287f34 e-grid e-con-full e-con e-child\" data-id=\"e287f34\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3cc3db9 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"3cc3db9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97fd127 elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"97fd127\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"532\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-office-team-landscape.webp\" class=\"attachment-large size-large wp-image-9290\" alt=\"Newstel customer service team working on email support at laptops in a bright branded office.\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-office-team-landscape.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-office-team-landscape-300x200.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-office-team-landscape-768x511.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3f6d583 e-con-full e-flex e-con e-child\" data-id=\"3f6d583\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ea4abc7 elementor-widget elementor-widget-heading\" data-id=\"ea4abc7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">E-mails et tickets multilingues<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8708763 elementor-hidden-desktop elementor-widget elementor-widget-image\" data-id=\"8708763\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"532\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-office-team-landscape.webp\" class=\"attachment-large size-large wp-image-9290\" alt=\"Newstel customer service team working on email support at laptops in a bright branded office.\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-office-team-landscape.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-office-team-landscape-300x200.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-office-team-landscape-768x511.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a91642 elementor-widget elementor-widget-text-editor\" data-id=\"3a91642\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Une gestion rigoureuse des e-mails et des tickets sur les march\u00e9s internationaux. Nous maintenons la m\u00eame qualit\u00e9 de r\u00e9ponse, le m\u00eame ton de marque et les m\u00eames standards de r\u00e9solution, quelle que soit la langue du ticket.<\/p><ul><li><strong>\u00c9crits fid\u00e8les \u00e0 votre marque\u00a0:<\/strong> des r\u00e9ponses r\u00e9dig\u00e9es pour correspondre pr\u00e9cis\u00e9ment \u00e0 votre ton dans chaque langue.<\/li><li><strong>Standards de r\u00e9ponse homog\u00e8nes\u00a0:<\/strong> la m\u00eame exigence appliqu\u00e9e \u00e0 toutes les langues internationales.<\/li><li><strong>Respect des SLA\u00a0:<\/strong> objectifs de d\u00e9lai tenus dans toutes les langues et r\u00e9gions actives.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-56022ab e-grid e-con-full e-con e-child\" data-id=\"56022ab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2893819 e-con-full e-flex e-con e-child\" data-id=\"2893819\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76dac83 elementor-widget elementor-widget-heading\" data-id=\"76dac83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Live chat multilingue<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4657186 elementor-hidden-desktop elementor-widget elementor-widget-image\" data-id=\"4657186\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/multilingual-live-chat-support.webp\" class=\"attachment-large size-large wp-image-9291\" alt=\"Multilingual customer service agent assisting a Spanish-speaking customer through live chat.\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/multilingual-live-chat-support.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/multilingual-live-chat-support-300x200.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/multilingual-live-chat-support-768x513.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71eda2d elementor-widget elementor-widget-text-editor\" data-id=\"71eda2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Une assistance par chat en temps r\u00e9el dans plusieurs langues, sur votre site, votre boutique en ligne ou votre portail client. Nos conseillers traitent les demandes en direct et les \u00e9changes dynamiques avec la vitesse et la pr\u00e9cision qu&rsquo;attendent vos clients internationaux.<\/p><ul><li><strong>R\u00e9ponses imm\u00e9diates\u00a0:<\/strong> des r\u00e9ponses rapides et pr\u00e9cises dans la langue de vos clients, sans d\u00e9lai suppl\u00e9mentaire.<\/li><li><strong>Pr\u00eat pour vos plateformes\u00a0:<\/strong> int\u00e9gr\u00e9 \u00e0 vos outils de live chat et de messagerie client d\u00e8s le premier jour.<\/li><li><strong>Adapt\u00e9 \u00e0 l&rsquo;e-commerce et au SaaS\u00a0:<\/strong> aide avant achat, questions de prise en main et assistance sur les comptes, dans de nombreuses langues.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9dfeb0e e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"9dfeb0e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f28b8e6 elementor-widget elementor-widget-image\" data-id=\"f28b8e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/multilingual-live-chat-support.webp\" class=\"attachment-large size-large wp-image-9291\" alt=\"Multilingual customer service agent assisting a Spanish-speaking customer through live chat.\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/multilingual-live-chat-support.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/multilingual-live-chat-support-300x200.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/multilingual-live-chat-support-768x513.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-132bca8 e-grid e-con-full e-con e-child\" data-id=\"132bca8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-de09c39 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"de09c39\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a858d0 elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"4a858d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-social-messaging-support.webp\" class=\"attachment-large size-large wp-image-9292\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-social-messaging-support.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-social-messaging-support-300x200.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-social-messaging-support-768x513.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c05bfd1 e-con-full e-flex e-con e-child\" data-id=\"c05bfd1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f3fd630 elementor-widget elementor-widget-heading\" data-id=\"f3fd630\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Messageries sociales et canaux digitaux<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1f2167 elementor-hidden-desktop elementor-widget elementor-widget-image\" data-id=\"f1f2167\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-social-messaging-support.webp\" class=\"attachment-large size-large wp-image-9292\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-social-messaging-support.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-social-messaging-support-300x200.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-social-messaging-support-768x513.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-263b87a elementor-widget elementor-widget-text-editor\" data-id=\"263b87a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Au-del\u00e0 du t\u00e9l\u00e9phone et de l&rsquo;e-mail, les sp\u00e9cialistes Newstel g\u00e8rent les \u00e9changes sur les messageries et les canaux digitaux modernes. Votre dispositif multilingue couvre ainsi tous les points de contact utilis\u00e9s par votre client\u00e8le internationale.<\/p><ul><li><strong>Messageries\u00a0:<\/strong> prise en charge compl\u00e8te sur WhatsApp, les messageries sociales et les canaux similaires.<\/li><li><strong>Demandes sur les r\u00e9seaux sociaux\u00a0:<\/strong> des r\u00e9ponses fluides et multilingues aux questions publi\u00e9es sur vos profils publics et en messages priv\u00e9s.<\/li><li><strong>Exp\u00e9rience homog\u00e8ne\u00a0:<\/strong> le m\u00eame niveau d&rsquo;exigence et le m\u00eame ton de marque, quel que soit le canal ou la langue.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67f282a elementor-widget__width-auto elementor-align-left elementor-widget elementor-widget-button\" data-id=\"67f282a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"#contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">R\u00e9server une consultation gratuite<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c2630ce e-flex e-con-boxed e-con e-parent\" data-id=\"c2630ce\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eca8b12 elementor-widget elementor-widget-heading\" data-id=\"eca8b12\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Des tarifs transparents pour votre service client multilingue<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5050f57 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"5050f57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Un tarif clair. Pas de frais cach\u00e9s.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1380365 e-grid e-con-full e-con e-child\" data-id=\"1380365\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7959b74 e-con-full e-flex e-con e-child\" data-id=\"7959b74\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c89cf53 elementor-widget elementor-widget-image\" data-id=\"c89cf53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"533\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-pricing-dashboard.webp\" class=\"attachment-large size-large wp-image-9194\" alt=\"Newstel pricing dashboard showing productive hourly rates, estimated monthly costs, potential savings and flexible team scaling.\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-pricing-dashboard.webp 800w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-pricing-dashboard-300x200.webp 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-pricing-dashboard-768x512.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-264f3a5 elementor-widget__width-auto elementor-align-left elementor-widget elementor-widget-button\" data-id=\"264f3a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"#contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demander un devis<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-92c35e8 e-con-full e-flex e-con e-child\" data-id=\"92c35e8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e479bcd elementor-widget elementor-widget-text-editor\" data-id=\"e479bcd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le service client multilingue est d\u00e9j\u00e0 assez complexe sans facturation impr\u00e9visible. Newstel applique un taux horaire unique et tout compris, qui couvre tout ce dont votre \u00e9quipe internationale a besoin\u00a0: vous savez exactement ce que vous payez et ce qui est inclus.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0406589 elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"0406589\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-lock\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tTaux tout compris\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tUn taux horaire transparent couvre le temps actif des conseillers, le pilotage op\u00e9rationnel, le contr\u00f4le qualit\u00e9, les rapports de performance et la formation continue \u00e0 votre marque. Aucune ligne s\u00e9par\u00e9e pour la couverture linguistique, la supervision ou le suivi de la performance.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5fc5337 elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"5fc5337\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chart-pie\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tHeures productives uniquement\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tVous ne payez que les heures d'assistance active, pas le temps administratif, les changements d'\u00e9quipe ou les interruptions techniques. Le taux horaire reste simple et transparent.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e58f00e elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"e58f00e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-language\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAucun suppl\u00e9ment par langue\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tLa m\u00eame structure tarifaire s'applique, que votre \u00e9quipe couvre deux langues ou dix. Ajouter une nouvelle langue ne vous oblige pas \u00e0 ren\u00e9gocier votre accord de base.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-caf6d49 elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"caf6d49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-people-arrows\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tFormules flexibles\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tNous d\u00e9ployons des \u00e9quipes d\u00e9di\u00e9es ou mixtes, construites autour de vos volumes r\u00e9els, de vos langues et de vos horaires r\u00e9gionaux.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1bcd7c9 elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"1bcd7c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chart-line\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t\u00c9volution sans ren\u00e9gociation\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tLa capacit\u00e9 augmente sans difficult\u00e9 \u00e0 mesure que votre client\u00e8le internationale grandit ou que vous ouvrez de nouveaux march\u00e9s, sans revoir votre structure tarifaire initiale.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a3bb3d elementor-view-framed elementor-shape-rounded elementor-position-inline-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"5a3bb3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-dollar-sign\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tUne tarification adapt\u00e9e \u00e0 vos march\u00e9s\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tQue vous lanciez une seule nouvelle langue ou construisiez un dispositif multilingue sur plusieurs march\u00e9s, le prix \u00e9volue naturellement avec votre activit\u00e9. Nous ne facturons pas s\u00e9par\u00e9ment les langues ajout\u00e9es, les int\u00e9grations aux syst\u00e8mes ou la formation initiale \u00e0 votre marque.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0406218 elementor-widget elementor-widget-text-editor\" data-id=\"0406218\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Pour obtenir un devis pr\u00e9cis selon vos langues, la taille de l&rsquo;\u00e9quipe et vos canaux, r\u00e9servez un premier \u00e9change. Nous construirons un mod\u00e8le tarifaire adapt\u00e9 \u00e0 votre organisation.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0be000f e-flex e-con-boxed e-con e-parent\" data-id=\"0be000f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e3c1222 e-con-full e-flex e-con e-child\" data-id=\"e3c1222\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc5b5e4 elementor-widget elementor-widget-heading\" data-id=\"fc5b5e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pour qui<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8807b31 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"8807b31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Un centre d&rsquo;appels multilingue externalis\u00e9 pour les entreprises qui servent une client\u00e8le internationale dans plusieurs langues et sur plusieurs march\u00e9s<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bba8928 e-grid e-con-full e-con e-child\" data-id=\"bba8928\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1d37521 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"1d37521\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chart-line\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tE\u2011commerce et retail\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tDes marques internationales qui vendent sur les marketplaces europ\u00e9ennes et mondiales, dont les clients attendent une aide dans leur langue \u00e0 chaque \u00e9tape du parcours d'achat. Concluez la vente et g\u00e9rez sereinement la logistique r\u00e9gionale.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f92eb24 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"f92eb24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-comment-dollar\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tSaaS et technologie\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tDes \u00e9diteurs de logiciels avec des utilisateurs dans le monde entier, qui ont besoin d'une assistance claire et techniquement solide dans la langue de chaque client. Nous assurons le d\u00e9pannage et la prise en main sans barri\u00e8re de communication.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-673e28f elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"673e28f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-leaf\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tVoyage et h\u00f4tellerie\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tDes marques de voyage, des plateformes de r\u00e9servation et des acteurs de l'h\u00f4tellerie qui re\u00e7oivent des demandes multilingues de clients et de voyageurs de nombreux pays et fuseaux horaires.\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8cfd5e4 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"8cfd5e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-tags\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tServices financiers\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tDes fintechs et des acteurs financiers pr\u00e9sents sur les march\u00e9s europ\u00e9ens, pour qui une communication pr\u00e9cise dans la langue du client est essentielle \u00e0 la qualit\u00e9 de service et \u00e0 la confiance.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c71586c elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"c71586c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-mobile-alt\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tT\u00e9l\u00e9coms\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tDes op\u00e9rateurs t\u00e9l\u00e9coms qui servent des abonn\u00e9s internationaux, des demandes courantes aux questions techniques, sur plusieurs canaux digitaux et dans de nombreuses langues.\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bfbb44f elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"bfbb44f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-mail-bulk\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tSant\u00e9 et assurance\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tDes organisations de secteurs tr\u00e8s r\u00e9glement\u00e9s, o\u00f9 une communication parfaitement claire dans la langue du client a un impact direct sur la qualit\u00e9 de service et le respect des normes internationales.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aece0b2 e-con-full e-flex e-con e-child\" data-id=\"aece0b2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-d03604d e-flex e-con-boxed e-con e-child\" data-id=\"d03604d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2808083 e-con-full e-flex e-con e-child\" data-id=\"2808083\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aedddd3 elementor-widget elementor-widget-heading\" data-id=\"aedddd3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Bien d\u00e9marrer avec Newstel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e446954 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"e446954\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Un parcours clair, du premier \u00e9change au lancement de votre assistance multilingue<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-984c432 e-con-full e-flex e-con e-child\" data-id=\"984c432\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7301618 elementor-pagination-type-bullets elementor-arrows-position-inside elementor-pagination-position-outside elementor-widget elementor-widget-loop-carousel\" data-id=\"7301618\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;template_id&quot;:7345,&quot;slides_to_show&quot;:&quot;1&quot;,&quot;slides_to_show_tablet&quot;:&quot;1&quot;,&quot;_skin&quot;:&quot;post&quot;,&quot;slides_to_show_mobile&quot;:&quot;1&quot;,&quot;slides_to_scroll&quot;:&quot;1&quot;,&quot;edit_handle_selector&quot;:&quot;.elementor-loop-container&quot;,&quot;infinite&quot;:&quot;yes&quot;,&quot;speed&quot;:500,&quot;offset_sides&quot;:&quot;none&quot;,&quot;arrows&quot;:&quot;yes&quot;,&quot;pagination&quot;:&quot;bullets&quot;,&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"loop-carousel.post\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"swiper elementor-loop-container elementor-grid\" role=\"list\" dir=\"ltr\">\n\t\t\t\t<div class=\"swiper-wrapper\" aria-live=\"polite\">\n\t\t<style id=\"loop-7345\">.elementor-7345 .elementor-element.elementor-element-f9bfd3d{--display:flex;--border-radius:20px 20px 20px 20px;--padding-top:30px;--padding-bottom:30px;--padding-left:30px;--padding-right:30px;}.elementor-7345 .elementor-element.elementor-element-f9bfd3d:not(.elementor-motion-effects-element-type-background), .elementor-7345 .elementor-element.elementor-element-f9bfd3d > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-widget-theme-post-title .elementor-heading-title{font-family:var( --e-global-typography-primary-font-family ), sans-serif;font-weight:var( --e-global-typography-primary-font-weight );color:var( --e-global-color-primary );}.elementor-7345 .elementor-element.elementor-element-1db4f36{grid-column:span 12;grid-row:span 1;}.elementor-7345 .elementor-element.elementor-element-1db4f36 .elementor-heading-title{font-family:\"Lexend\", sans-serif;font-size:30px;font-weight:600;}.elementor-7345 .elementor-element.elementor-element-94d3570{--display:grid;--e-con-grid-template-columns:repeat(12, 1fr);--e-con-grid-template-rows:repeat(1, 1fr);--grid-auto-flow:row;}.elementor-widget-theme-post-content{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), sans-serif;font-weight:var( --e-global-typography-text-font-weight );}.elementor-7345 .elementor-element.elementor-element-a8b4a70{grid-column:span 7;grid-row:span 1;font-family:\"Lexend\", sans-serif;font-weight:400;}.elementor-widget-theme-post-featured-image .widget-image-caption{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), sans-serif;font-weight:var( --e-global-typography-text-font-weight );}.elementor-7345 .elementor-element.elementor-element-53e885e{grid-column:span 5;}.elementor-7345 .elementor-element.elementor-element-53e885e img{border-radius:30px 30px 30px 30px;}@media(max-width:1024px){.elementor-7345 .elementor-element.elementor-element-94d3570{--grid-auto-flow:row;}.elementor-7345 .elementor-element.elementor-element-a8b4a70{grid-column:span 12;}}@media(max-width:460px){.elementor-7345 .elementor-element.elementor-element-1db4f36 .elementor-heading-title{font-size:20px;}.elementor-7345 .elementor-element.elementor-element-94d3570{--e-con-grid-template-columns:repeat(1, 1fr);--grid-auto-flow:row;}.elementor-7345 .elementor-element.elementor-element-a8b4a70{font-size:16px;}}<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"7345\" class=\"elementor elementor-7345 swiper-slide e-loop-item e-loop-item-11091 post-11091 process type-process status-publish has-post-thumbnail hentry\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-f9bfd3d e-flex e-con-boxed e-con e-parent\" data-id=\"f9bfd3d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1db4f36 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"1db4f36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">\u00c9tape 01\u00a0: analyse et choix des langues<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-94d3570 e-grid e-con-full e-con e-child\" data-id=\"94d3570\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a8b4a70 elementor-widget elementor-widget-theme-post-content\" data-id=\"a8b4a70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-content.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<p class=\"wp-block-paragraph\">Nous commen\u00e7ons par bien comprendre vos march\u00e9s cibles, le profil de vos clients et l&rsquo;organisation actuelle de votre service client.<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Langues requises\u00a0:<\/strong> les langues dont vous avez besoin, pour quels volumes et sur quels canaux.<\/li>\n\n\n\n<li><strong>Contexte de march\u00e9\u00a0:<\/strong> les nuances de ton selon les r\u00e9gions, les attentes locales des clients et les \u00e9ventuelles contraintes r\u00e9glementaires.<\/li>\n\n\n\n<li><strong>Calendrier\u00a0:<\/strong> un planning de lancement r\u00e9aliste, par \u00e9tapes, adapt\u00e9 aux langues demand\u00e9es et \u00e0 la taille de l&rsquo;\u00e9quipe.<\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53e885e elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"53e885e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"448\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/1-discovery-phase-1024x574.png\" class=\"attachment-large size-large wp-image-10687\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/1-discovery-phase-1024x574.png 1024w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/1-discovery-phase-300x168.png 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/1-discovery-phase-768x431.png 768w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/1-discovery-phase-1536x861.png 1536w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/1-discovery-phase.png 1675w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"7345\" class=\"elementor elementor-7345 swiper-slide e-loop-item e-loop-item-11092 post-11092 process type-process status-publish has-post-thumbnail hentry\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-f9bfd3d e-flex e-con-boxed e-con e-parent\" data-id=\"f9bfd3d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1db4f36 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"1db4f36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">\u00c9tape 02\u00a0: constitution de l&rsquo;\u00e9quipe et formation \u00e0 votre marque<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-94d3570 e-grid e-con-full e-con e-child\" data-id=\"94d3570\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a8b4a70 elementor-widget elementor-widget-theme-post-content\" data-id=\"a8b4a70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-content.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<p class=\"wp-block-paragraph\">Nous recrutons les bons sp\u00e9cialistes et les formons enti\u00e8rement \u00e0 votre marque avant le moindre \u00e9change r\u00e9el avec vos clients.<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Recrutement cibl\u00e9 :<\/strong> des profils de langue maternelle ou parlant couramment la langue, choisis pour la qualit\u00e9 de leur expression et leur sens du service client.<\/li>\n\n\n\n<li><strong>Immersion dans votre marque\u00a0:<\/strong> une formation compl\u00e8te \u00e0 votre ton, \u00e0 vos produits et \u00e0 vos processus, dans chaque langue.<\/li>\n\n\n\n<li><strong>Proc\u00e9dures\u00a0:<\/strong> des m\u00e9thodes de travail align\u00e9es sur vos processus op\u00e9rationnels existants.<\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53e885e elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"53e885e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"448\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/2-workflow-development-1024x573.png\" class=\"attachment-large size-large wp-image-10689\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/2-workflow-development-1024x573.png 1024w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/2-workflow-development-300x168.png 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/2-workflow-development-768x430.png 768w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/2-workflow-development-1536x859.png 1536w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/2-workflow-development.png 1677w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"7345\" class=\"elementor elementor-7345 swiper-slide e-loop-item e-loop-item-11093 post-11093 process type-process status-publish has-post-thumbnail hentry\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-f9bfd3d e-flex e-con-boxed e-con e-parent\" data-id=\"f9bfd3d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1db4f36 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"1db4f36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">\u00c9tape 03\u00a0: int\u00e9gration et tests<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-94d3570 e-grid e-con-full e-con e-child\" data-id=\"94d3570\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a8b4a70 elementor-widget elementor-widget-theme-post-content\" data-id=\"a8b4a70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-content.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<p class=\"wp-block-paragraph\">Les conseillers sont int\u00e9gr\u00e9s directement \u00e0 vos syst\u00e8mes, et nous menons des phases de test structur\u00e9es avant le passage en conditions r\u00e9elles.<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Acc\u00e8s aux syst\u00e8mes\u00a0:<\/strong> une int\u00e9gration compl\u00e8te et s\u00e9curis\u00e9e \u00e0 votre helpdesk, \u00e0 votre CRM et \u00e0 vos outils de communication.<\/li>\n\n\n\n<li><strong>Tests des processus\u00a0:<\/strong> des essais structur\u00e9s avant que l&rsquo;\u00e9quipe ne traite le moindre \u00e9change r\u00e9el avec vos clients.<\/li>\n\n\n\n<li><strong>Calibrage qualit\u00e9\u00a0:<\/strong> un premier alignement sur vos crit\u00e8res de qualit\u00e9, dans toutes les langues, bien avant le lancement.<\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53e885e elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"53e885e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"451\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/3-integration-training-1024x577.png\" class=\"attachment-large size-large wp-image-10691\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/3-integration-training-1024x577.png 1024w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/3-integration-training-300x169.png 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/3-integration-training-768x433.png 768w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/3-integration-training-1536x865.png 1536w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/3-integration-training.png 1670w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"7345\" class=\"elementor elementor-7345 swiper-slide e-loop-item e-loop-item-11094 post-11094 process type-process status-publish has-post-thumbnail hentry\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-f9bfd3d e-flex e-con-boxed e-con e-parent\" data-id=\"f9bfd3d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1db4f36 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"1db4f36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">\u00c9tape 04\u00a0: lancement et am\u00e9lioration continue<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-94d3570 e-grid e-con-full e-con e-child\" data-id=\"94d3570\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a8b4a70 elementor-widget elementor-widget-theme-post-content\" data-id=\"a8b4a70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-content.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<p class=\"wp-block-paragraph\">Une fois le service lanc\u00e9, nous pilotons activement la performance, suivons les indicateurs qualit\u00e9 et affinons l&rsquo;organisation en continu.<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Suivi de la performance\u00a0:<\/strong> d\u00e9lais de r\u00e9ponse, scores CSAT et respect des SLA suivis de pr\u00e8s d\u00e8s le premier jour.<\/li>\n\n\n\n<li><strong>Rapports r\u00e9guliers\u00a0:<\/strong> des bilans mensuels transparents, pour toutes les langues actives.<\/li>\n\n\n\n<li><strong>Nouvelles langues\u00a0:<\/strong> des langues ajout\u00e9es sans rupture \u00e0 mesure que vos march\u00e9s internationaux et vos exigences \u00e9voluent.<\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53e885e elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"53e885e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/4-launch-and-optimisation-1024x576.png\" class=\"attachment-large size-large wp-image-10693\" alt=\"\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/4-launch-and-optimisation-1024x576.png 1024w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/4-launch-and-optimisation-300x169.png 300w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/4-launch-and-optimisation-768x432.png 768w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/4-launch-and-optimisation-1536x864.png 1536w, https:\/\/newstel.com\/wp-content\/uploads\/2026\/04\/4-launch-and-optimisation.png 1672w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\" aria-label=\"Pr\u00e9c\u00e9dent\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-left\"><\/i>\t\t\t<\/div>\n\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\" aria-label=\"Suivant\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-right\"><\/i>\t\t\t<\/div>\n\t\t\t\t\t<div class=\"swiper-pagination\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b7940c elementor-widget__width-auto elementor-align-left elementor-widget elementor-widget-button\" data-id=\"7b7940c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"#contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">R\u00e9server un premier \u00e9change<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ffea7ec e-flex e-con-boxed e-con e-parent\" data-id=\"ffea7ec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16585a5 elementor-widget elementor-widget-heading\" data-id=\"16585a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ce que disent nos clients<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aeee207 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"aeee207\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"text-center mb-12\"><div class=\"text-center mb-12\"><p data-pm-slice=\"0 0 []\"><strong>La parole \u00e0 ceux qui nous ont choisis<\/strong><\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4445bd elementor-widget__width-initial elementor-widget elementor-widget-testimonial\" data-id=\"d4445bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"testimonial.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-wrapper\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-content\">\u00ab\u00a0Travailler avec Newstel a \u00e9t\u00e9 une exp\u00e9rience fluide et enrichissante. Leur \u00e9quipe, investie et comp\u00e9tente, est imm\u00e9diatement devenue le prolongement de la n\u00f4tre\u00a0: elle a rendu tout plus simple et a constamment d\u00e9pass\u00e9 nos attentes en proposant d'elle-m\u00eame des solutions, comme l'assistance multilingue, qui nous ont vraiment donn\u00e9 le sentiment d'\u00eatre compris et ont nettement am\u00e9lior\u00e9 la satisfaction de nos clients.\u00a0\u00bb<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-testimonial-meta elementor-has-image elementor-testimonial-image-position-aside\">\n\t\t\t\t<div class=\"elementor-testimonial-meta-inner\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-image\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"1600\" src=\"https:\/\/newstel.com\/wp-content\/uploads\/2025\/11\/chillys.png\" class=\"attachment-full size-full wp-image-6309\" alt=\"Chilly&apos;s Logo on a white background\" srcset=\"https:\/\/newstel.com\/wp-content\/uploads\/2025\/11\/chillys.png 1600w, https:\/\/newstel.com\/wp-content\/uploads\/2025\/11\/chillys-300x300.png 300w, https:\/\/newstel.com\/wp-content\/uploads\/2025\/11\/chillys-1024x1024.png 1024w, https:\/\/newstel.com\/wp-content\/uploads\/2025\/11\/chillys-150x150.png 150w, https:\/\/newstel.com\/wp-content\/uploads\/2025\/11\/chillys-768x768.png 768w, https:\/\/newstel.com\/wp-content\/uploads\/2025\/11\/chillys-100x100.png 100w, https:\/\/newstel.com\/wp-content\/uploads\/2025\/11\/chillys-1536x1536.png 1536w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-name\">Emma McCracken<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-job\">Head of Customer Experience<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd0ba0e elementor-widget__width-auto elementor-align-left elementor-widget elementor-widget-button\" data-id=\"cd0ba0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"https:\/\/newstel.com\/fr\/cas-clients\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Voir les cas clients<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cd86093 e-flex e-con-boxed e-con e-parent\" data-id=\"cd86093\" data-element_type=\"container\" data-e-type=\"container\" id=\"contact\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-041c024 elementor-widget elementor-widget-heading\" data-id=\"041c024\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pr\u00eat \u00e0 servir vos clients internationaux\u00a0?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87f3ab5 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"87f3ab5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Indiquez-nous les langues \u00e0 couvrir et nous constituerons l&rsquo;\u00e9quipe multilingue adapt\u00e9e \u00e0 votre organisation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ae87d1 elementor-button-align-start elementor-tablet-button-align-center elementor-mobile-button-align-center elementor-widget elementor-widget-form\" data-id=\"0ae87d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Suivant&quot;,&quot;step_previous_label&quot;:&quot;Pr\\u00e9c\\u00e9dent&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"multilingual_outsourcing_form\" aria-label=\"multilingual_outsourcing_form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"11024\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"0ae87d1\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Newstel\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNom\u00a0:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tE-mail\u00a0:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_fc59039 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_fc59039\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tT\u00e9l\u00e9phone (facultatif)\u00a0:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_fc59039]\" id=\"form-field-field_fc59039\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Merci d&#039;indiquer l&#039;indicatif de votre pays\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_e138052 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_e138052\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tJe suis int\u00e9ress\u00e9(e) par\u00a0:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-caret-down\"><\/i>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_e138052]\" id=\"form-field-field_e138052\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"Externaliser mon service client\">Externaliser mon service client<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Externaliser d&#039;autres processus m\u00e9tier\">Externaliser d&#039;autres processus m\u00e9tier<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Un emploi chez Newstel\">Un emploi chez Newstel<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Autre\">Autre<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDites-nous comment nous pouvons vous aider\u00a0:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_0edf326 elementor-col-100 recaptcha_v3-bottomright\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_0edf326\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6LfdKVEtAAAAAFBplo_kHB4ioK48Ds0y19IHIots\" data-type=\"v3\" data-action=\"Form\" data-badge=\"bottomright\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text\">\n\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_4a10c15]\" id=\"form-field-field_4a10c15\" class=\"elementor-field elementor-size-sm \" style=\"display:none !important;\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-paper-plane\"><\/i>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Envoyer<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4e61bef e-flex e-con-boxed e-con e-parent\" data-id=\"4e61bef\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4cb3521 e-con-full e-flex e-con e-child\" data-id=\"4cb3521\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c8dc2a7 elementor-widget elementor-widget-heading\" data-id=\"c8dc2a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Services compl\u00e9mentaires<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e7b724d e-grid e-con-boxed e-con e-child\" data-id=\"e7b724d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d767f0b e-con-full e-flex e-con e-child\" data-id=\"d767f0b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ddc359e elementor-widget elementor-widget-heading\" data-id=\"ddc359e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Service client externalis\u00e9<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-86b10ef elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"86b10ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b869d1 elementor-widget elementor-widget-text-editor\" data-id=\"2b869d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Un service client multicanal complet pour les marques en croissance\u00a0: t\u00e9l\u00e9phone, e-mail, live chat et canaux digitaux. Le service global qui encadre votre activit\u00e9 multilingue, pour les entreprises qui veulent une seule \u00e9quipe connect\u00e9e sur chaque canal et chaque point de contact.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-934cebe elementor-widget__width-auto elementor-align-center elementor-widget elementor-widget-button\" data-id=\"934cebe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"https:\/\/newstel.com\/fr\/externalisation-service-client\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">D\u00e9couvrir l'offre service client<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3958014 e-con-full e-flex e-con e-child\" data-id=\"3958014\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cb64ef5 elementor-widget elementor-widget-heading\" data-id=\"cb64ef5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Live chat externalis\u00e9<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-03a757e elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"03a757e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98a3953 elementor-widget elementor-widget-text-editor\" data-id=\"98a3953\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Une assistance live chat multilingue d\u00e9di\u00e9e pour l&rsquo;e-commerce, le SaaS et les entreprises digitales. Un compl\u00e9ment naturel \u00e0 l&rsquo;assistance multilingue par t\u00e9l\u00e9phone et e-mail quand vos clients pr\u00e9f\u00e8rent \u00e9changer en temps r\u00e9el. Une extension simple de votre service client actuel.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84b64dc elementor-widget__width-auto elementor-align-center elementor-widget elementor-widget-button\" data-id=\"84b64dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"https:\/\/newstel.com\/fr\/chat-service-client\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">D\u00e9couvrir l'offre live chat<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ecd1bf1 e-con-full e-flex e-con e-child\" data-id=\"ecd1bf1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-33f2f41 elementor-widget elementor-widget-heading\" data-id=\"33f2f41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Service client e\u2011commerce<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2745183 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"2745183\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e2f4da1 elementor-widget elementor-widget-text-editor\" data-id=\"e2f4da1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Un service client con\u00e7u pour la vente en ligne et les marques en vente directe. Id\u00e9al si votre marque multilingue vend en ligne\u00a0: commandes, remboursements et questions produits, dans un large choix de langues. Il fonctionne avec votre configuration e-commerce existante.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c18579f elementor-widget__width-auto elementor-align-center elementor-widget elementor-widget-button\" data-id=\"c18579f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"https:\/\/newstel.com\/fr\/service-client-e-commerce\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">D\u00e9couvrir l'offre e-commerce<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-01ae093 e-flex e-con-boxed e-con e-parent\" data-id=\"01ae093\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e952d30 elementor-widget elementor-widget-heading\" data-id=\"e952d30\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions fr\u00e9quentes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2146e06 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2146e06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Tout ce qu&rsquo;il faut savoir sur l&rsquo;externalisation multilingue.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-115650c elementor-widget elementor-widget-n-accordion\" data-id=\"115650c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1810\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1810\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Qu'est-ce qu'un centre d'appels multilingue\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1810\" class=\"elementor-element elementor-element-7dcecd2 e-con-full e-flex e-con e-child\" data-id=\"7dcecd2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f249070 elementor-widget elementor-widget-text-editor\" data-id=\"f249070\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tUn centre d&rsquo;appels multilingue traite les demandes des clients dans plusieurs langues\u00a0: vos clients sont servis dans leur propre langue au lieu de devoir s&rsquo;exprimer dans une langue seconde. \u00c0 la diff\u00e9rence d&rsquo;un logiciel de traduction ou d&rsquo;un personnel bilingue recrut\u00e9 au cas par cas, les conseillers sont form\u00e9s \u00e0 votre marque, \u00e0 vos processus et \u00e0 vos proc\u00e9dures d&rsquo;escalade, et offrent la m\u00eame qualit\u00e9 de service dans chaque langue.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1811\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1811\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Dans quelles langues Newstel intervient-elle\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1811\" class=\"elementor-element elementor-element-73f0cb8 e-con-full e-flex e-con e-child\" data-id=\"73f0cb8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-837512c elementor-widget elementor-widget-text-editor\" data-id=\"837512c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tNous intervenons en anglais, fran\u00e7ais, allemand, italien, espagnol, portugais, turc, n\u00e9erlandais et dans les langues nordiques. D&rsquo;autres langues peuvent \u00eatre ajout\u00e9es selon vos march\u00e9s. Parlez-en \u00e0 notre \u00e9quipe pour d\u00e9finir les langues \u00e0 couvrir.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1812\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1812\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Sur quels canaux les conseillers multilingues peuvent-ils intervenir\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1812\" class=\"elementor-element elementor-element-0b146cb e-con-full e-flex e-con e-child\" data-id=\"0b146cb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ffd0790 elementor-widget elementor-widget-text-editor\" data-id=\"ffd0790\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLes conseillers traitent les \u00e9changes par t\u00e9l\u00e9phone, e-mail, live chat et messageries digitales. Selon votre organisation, les m\u00eames conseillers peuvent intervenir sur plusieurs canaux.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1813\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1813\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> En combien de temps une assistance multilingue peut-elle d\u00e9marrer\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1813\" class=\"elementor-element elementor-element-d09bef7 e-con-full e-flex e-con e-child\" data-id=\"d09bef7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dbfb95f elementor-widget elementor-widget-text-editor\" data-id=\"dbfb95f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLes d\u00e9lais d\u00e9pendent des langues n\u00e9cessaires, de la taille de l&rsquo;\u00e9quipe et de la complexit\u00e9 de l&rsquo;int\u00e9gration. La plupart des programmes d\u00e9marrent en quelques semaines. Nous fixons un calendrier clair lors de notre premier \u00e9change.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1814\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1814\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Un service client multilingue co\u00fbte-t-il plus cher qu'un service dans une seule langue\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1814\" class=\"elementor-element elementor-element-8420873 e-con-full e-flex e-con e-child\" data-id=\"8420873\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30bb108 elementor-widget elementor-widget-text-editor\" data-id=\"30bb108\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Newstel applique un taux horaire tout compris, identique pour toutes les langues. Il n&rsquo;y a aucun suppl\u00e9ment par langue ajout\u00e9e. Pour une estimation pr\u00e9cise selon votre situation, r\u00e9servez un premier \u00e9change.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1815\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1815\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Comment Newstel assure-t-elle une qualit\u00e9 homog\u00e8ne dans toutes les langues\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1815\" class=\"elementor-element elementor-element-92a050a e-con-full e-flex e-con e-child\" data-id=\"92a050a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b6c0f29 elementor-widget elementor-widget-text-editor\" data-id=\"b6c0f29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Le m\u00eame dispositif qualit\u00e9 s&rsquo;applique dans chaque langue, sans version all\u00e9g\u00e9e pour les \u00e9quipes non anglophones\u00a0: grilles d&rsquo;\u00e9valuation, s\u00e9ances de calibrage r\u00e9guli\u00e8res, suivi du CSAT et du xNPS par langue, et rapports de performance mensuels pour toutes les langues actives.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1816\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1816\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Comment Newstel pr\u00e9serve-t-elle le ton de notre marque dans d'autres langues\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1816\" class=\"elementor-element elementor-element-ee288a0 e-con-full e-flex e-con e-child\" data-id=\"ee288a0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dfcce09 elementor-widget elementor-widget-text-editor\" data-id=\"dfcce09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Avant leur mise en service, tous les conseillers suivent une immersion dans votre marque\u00a0: ton, connaissance des produits, proc\u00e9dures d&rsquo;escalade et standards de service. Cette formation s&rsquo;applique dans chaque langue, pour que votre marque garde la m\u00eame voix, que le client parle \u00e0 un conseiller en anglais, en allemand ou en espagnol.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1817\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1817\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Nos clients sauront-ils que le service est externalis\u00e9\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1817\" class=\"elementor-element elementor-element-4a91576 e-con-full e-flex e-con e-child\" data-id=\"4a91576\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f08c0fa elementor-widget elementor-widget-text-editor\" data-id=\"f08c0fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Non. Les conseillers travaillent dans vos syst\u00e8mes, selon vos standards de marque et votre style de communication. Pour le client, le service para\u00eet interne, quelle que soit sa langue.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1818\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"9\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1818\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Les conseillers multilingues peuvent-ils travailler dans notre helpdesk et notre CRM\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1818\" class=\"elementor-element elementor-element-8d00d96 e-con-full e-flex e-con e-child\" data-id=\"8d00d96\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8d6a45b elementor-widget elementor-widget-text-editor\" data-id=\"8d6a45b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Oui. Nous nous connectons directement \u00e0 vos outils existants, comme Zendesk, Freshdesk, Intercom et d&rsquo;autres plateformes similaires. Aucun middleware \u00e0 installer, aucun changement \u00e0 apporter \u00e0 vos outils actuels.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1819\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"10\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1819\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Newstel peut-elle servir des clients sur plusieurs fuseaux horaires\u00a0?  <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1819\" class=\"elementor-element elementor-element-b0eb829 e-con-full e-flex e-con e-child\" data-id=\"b0eb829\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c2c4cb elementor-widget elementor-widget-text-editor\" data-id=\"2c2c4cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Oui. Les \u00e9quipes multilingues sont organis\u00e9es selon votre client\u00e8le et vos horaires d&rsquo;activit\u00e9, avec une couverture des march\u00e9s internationaux sur diff\u00e9rents fuseaux horaires.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-18110\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"11\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-18110\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Dans quels secteurs proposez-vous l'externalisation d'un centre d'appels multilingue\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-18110\" class=\"elementor-element elementor-element-5fdd079 e-con-full e-flex e-con e-child\" data-id=\"5fdd079\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a24ea65 elementor-widget elementor-widget-text-editor\" data-id=\"a24ea65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tNous travaillons avec l&rsquo;e-commerce et la vente en ligne, le SaaS et la technologie, le voyage et l&rsquo;h\u00f4tellerie, les services financiers, les t\u00e9l\u00e9coms, ainsi que la sant\u00e9 et l&rsquo;assurance. Votre secteur n&rsquo;est pas dans la liste\u00a0? Parlez-en \u00e0 notre \u00e9quipe\u00a0: l&rsquo;assistance multilingue s&rsquo;applique \u00e0 la plupart des secteurs qui ont une client\u00e8le internationale.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-18111\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"12\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-18111\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Comment l'externalisation multilingue accompagne-t-elle le d\u00e9veloppement international\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-18111\" class=\"elementor-element elementor-element-cbb21cc e-con-full e-flex e-con e-child\" data-id=\"cbb21cc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9cdc8c8 elementor-widget elementor-widget-text-editor\" data-id=\"9cdc8c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tQuand vous ouvrez un nouveau march\u00e9, vous devez pouvoir servir vos clients d\u00e8s le premier jour. L&rsquo;externalisation multilingue vous permet de lancer une assistance dans une nouvelle langue en quelques semaines, sans cr\u00e9er d&rsquo;\u00e9quipe locale ni recruter en interne\u00a0: vos nouveaux clients b\u00e9n\u00e9ficient du m\u00eame service que les autres d\u00e8s l&rsquo;ouverture.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-18112\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"13\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-18112\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Pouvons-nous commencer avec une langue et en ajouter d'autres ensuite\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-18112\" class=\"elementor-element elementor-element-756ecc4 e-con-full e-flex e-con e-child\" data-id=\"756ecc4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6749195 elementor-widget elementor-widget-text-editor\" data-id=\"6749195\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Oui. Vous pouvez d\u00e9marrer avec une seule langue et \u00e9tendre la couverture \u00e0 mesure que vos march\u00e9s se d\u00e9veloppent. Ajouter une langue ne vous oblige pas \u00e0 ren\u00e9gocier tout votre accord\u00a0: cette souplesse est pr\u00e9vue d\u00e8s le d\u00e9part.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-18113\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"14\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-18113\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Quels contr\u00f4les qualit\u00e9 et quels rapports Newstel fournit-elle pour l'assistance multilingue\u00a0? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-18113\" class=\"elementor-element elementor-element-88374cc e-con-full e-flex e-con e-child\" data-id=\"88374cc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7c9d413 elementor-widget elementor-widget-text-editor\" data-id=\"7c9d413\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Vous recevez des rapports de performance r\u00e9guliers pour toutes les langues actives\u00a0: d\u00e9lais de r\u00e9ponse, respect des SLA, CSAT et xNPS. Les grilles d&rsquo;\u00e9valuation et les s\u00e9ances de calibrage couvrent toutes les \u00e9quipes, pour une visibilit\u00e9 compl\u00e8te de la qualit\u00e9 sur chacun de vos march\u00e9s.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Qu'est-ce qu'un centre d'appels multilingue\\u00a0?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Un centre d&rsquo;appels multilingue traite les demandes des clients dans plusieurs langues\\u00a0: vos clients sont servis dans leur propre langue au lieu de devoir s&rsquo;exprimer dans une langue seconde. \\u00c0 la diff\\u00e9rence d&rsquo;un logiciel de traduction ou d&rsquo;un personnel bilingue recrut\\u00e9 au cas par cas, les conseillers sont form\\u00e9s \\u00e0 votre marque, \\u00e0 vos processus et \\u00e0 vos proc\\u00e9dures d&rsquo;escalade, et offrent la m\\u00eame qualit\\u00e9 de service dans chaque langue.\"}},{\"@type\":\"Question\",\"name\":\"Dans quelles langues Newstel intervient-elle\\u00a0?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Nous intervenons en anglais, fran\\u00e7ais, allemand, italien, espagnol, portugais, turc, n\\u00e9erlandais et dans les langues nordiques. D&rsquo;autres langues peuvent \\u00eatre ajout\\u00e9es selon vos march\\u00e9s. Parlez-en \\u00e0 notre \\u00e9quipe pour d\\u00e9finir les langues \\u00e0 couvrir.\"}},{\"@type\":\"Question\",\"name\":\"Sur quels canaux les conseillers multilingues peuvent-ils intervenir\\u00a0?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Les conseillers traitent les \\u00e9changes par t\\u00e9l\\u00e9phone, e-mail, live chat et messageries digitales. Selon votre organisation, les m\\u00eames conseillers peuvent intervenir sur plusieurs canaux.\"}},{\"@type\":\"Question\",\"name\":\"En combien de temps une assistance multilingue peut-elle d\\u00e9marrer\\u00a0?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Les d\\u00e9lais d\\u00e9pendent des langues n\\u00e9cessaires, de la taille de l&rsquo;\\u00e9quipe et de la complexit\\u00e9 de l&rsquo;int\\u00e9gration. La plupart des programmes d\\u00e9marrent en quelques semaines. 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Pour une estimation pr\\u00e9cise selon votre situation, r\\u00e9servez un premier \\u00e9change.\"}},{\"@type\":\"Question\",\"name\":\"Comment Newstel assure-t-elle une qualit\\u00e9 homog\\u00e8ne dans toutes les langues\\u00a0?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Le m\\u00eame dispositif qualit\\u00e9 s&rsquo;applique dans chaque langue, sans version all\\u00e9g\\u00e9e pour les \\u00e9quipes non anglophones\\u00a0: grilles d&rsquo;\\u00e9valuation, s\\u00e9ances de calibrage r\\u00e9guli\\u00e8res, suivi du CSAT et du xNPS par langue, et rapports de performance mensuels pour toutes les langues actives.\"}},{\"@type\":\"Question\",\"name\":\"Comment Newstel pr\\u00e9serve-t-elle le ton de notre marque dans d'autres langues\\u00a0?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Avant leur mise en service, tous les conseillers suivent une immersion dans votre marque\\u00a0: ton, connaissance des produits, proc\\u00e9dures d&rsquo;escalade et standards de service. Cette formation s&rsquo;applique dans chaque langue, pour que votre marque garde la m\\u00eame voix, que le client parle \\u00e0 un conseiller en anglais, en allemand ou en espagnol.\"}},{\"@type\":\"Question\",\"name\":\"Nos clients sauront-ils que le service est externalis\\u00e9\\u00a0?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Non. Les conseillers travaillent dans vos syst\\u00e8mes, selon vos standards de marque et votre style de communication. Pour le client, le service para\\u00eet interne, quelle que soit sa langue.\"}},{\"@type\":\"Question\",\"name\":\"Les conseillers multilingues peuvent-ils travailler dans notre helpdesk et notre CRM\\u00a0?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Oui. Nous nous connectons directement \\u00e0 vos outils existants, comme Zendesk, Freshdesk, Intercom et d&rsquo;autres plateformes similaires. Aucun middleware \\u00e0 installer, aucun changement \\u00e0 apporter \\u00e0 vos outils actuels.\"}},{\"@type\":\"Question\",\"name\":\"Newstel peut-elle servir des clients sur plusieurs fuseaux horaires\\u00a0?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Oui. Les \\u00e9quipes multilingues sont organis\\u00e9es selon votre client\\u00e8le et vos horaires d&rsquo;activit\\u00e9, avec une couverture des march\\u00e9s internationaux sur diff\\u00e9rents fuseaux horaires.\"}},{\"@type\":\"Question\",\"name\":\"Dans quels secteurs proposez-vous l'externalisation d'un centre d'appels multilingue\\u00a0?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Nous travaillons avec l&rsquo;e-commerce et la vente en ligne, le SaaS et la technologie, le voyage et l&rsquo;h\\u00f4tellerie, les services financiers, les t\\u00e9l\\u00e9coms, ainsi que la sant\\u00e9 et l&rsquo;assurance. Votre secteur n&rsquo;est pas dans la liste\\u00a0? 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Les grilles d&rsquo;\\u00e9valuation et les s\\u00e9ances de calibrage couvrent toutes les \\u00e9quipes, pour une visibilit\\u00e9 compl\\u00e8te de la qualit\\u00e9 sur chacun de vos march\\u00e9s.\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Externalisation du service client multilingue pour les marques internationales Newstel assure un service client multilingue qui r\u00e9duit fortement vos frais de fonctionnement sans diluer l&rsquo;identit\u00e9 de votre marque. Couverture des langues europ\u00e9ennes &#8211; Des conseillers de langue maternelle ou parlant couramment la langue, en fran\u00e7ais, allemand, espagnol, italien, portugais, n\u00e9erlandais, turc, dans les langues nordiques [&hellip;]<\/p>\n","protected":false},"author":36,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-11024","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Service client multilingue externalis\u00e9<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/newstel.com\/fr\/service-client-multilingue\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service client multilingue externalis\u00e9\" \/>\n<meta property=\"og:description\" content=\"Externalisation du service client multilingue pour les marques internationales Newstel assure un service client multilingue qui r\u00e9duit fortement vos frais de fonctionnement sans diluer l&rsquo;identit\u00e9 de votre marque. Couverture des langues europ\u00e9ennes &#8211; Des conseillers de langue maternelle ou parlant couramment la langue, en fran\u00e7ais, allemand, espagnol, italien, portugais, n\u00e9erlandais, turc, dans les langues nordiques [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/newstel.com\/fr\/service-client-multilingue\/\" \/>\n<meta property=\"og:site_name\" content=\"Newstel\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/NewstelWorldwide\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-11-12T09:21:10+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/newstel.com\/wp-content\/uploads\/2026\/07\/newstel-multilingual-dashboard-square.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"24 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/newstel.com\\\/fr\\\/service-client-multilingue\\\/\",\"url\":\"https:\\\/\\\/newstel.com\\\/fr\\\/service-client-multilingue\\\/\",\"name\":\"Service client multilingue 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