{"id":6834,"date":"2022-11-03T16:59:47","date_gmt":"2022-11-03T16:59:47","guid":{"rendered":"https:\/\/newstel.com\/7-24-omnichannel-musteri-destek-hizmetleri\/"},"modified":"2026-01-09T12:12:05","modified_gmt":"2026-01-09T12:12:05","slug":"7-24-omnichannel-musteri-destek-hizmetleri","status":"publish","type":"page","link":"https:\/\/newstel.com\/tr\/7-24-omnichannel-musteri-destek-hizmetleri\/","title":{"rendered":"7\/24 Omnichannel M\u00fc\u015fteri Destek Hizmetleri"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t7\/24 M\u00fc\u015fteri deste\u011fi<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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7\/24 Omnichannel M\u00fc\u015fteri Deste\u011fi<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u015eirket i\u00e7i bir ekip gibi hissettiren harika bir d\u0131\u015f kaynakl\u0131 destek ekibi olu\u015fturmak, hangi KPI’lar\u0131n i\u015fletmeniz i\u00e7in en \u00f6nemli oldu\u011funu anlamak ve ard\u0131ndan ekibinizi, ara\u00e7lar\u0131n\u0131z\u0131 ve s\u00fcre\u00e7lerinizi bu metrikleri kar\u015f\u0131layacak ve harika bir m\u00fc\u015fteri deneyimi yaratacak \u015fekilde hizalamakla ilgilidir.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Gelen ve Giden<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Gelen sorular, yard\u0131m sa\u011flama, \u015fikayet y\u00f6netimi vb. dahil olmak \u00fczere Inbound Outbound anketler, promosyonlar, takipler vb. dahil <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\u0130\u015fletmenizle birlikte \u00f6l\u00e7eklenen destek<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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K\u00f6klerimiz e-ticarete dayan\u0131yor ve \u00e7evrimi\u00e7i i\u015flerin ini\u015f \u00e7\u0131k\u0131\u015flar\u0131n\u0131 tamamen anl\u0131yoruz. Bu nedenle m\u00fc\u015fterilerimize, mevsimsel zirveleri veya y\u00fcksek talep d\u00f6nemlerini kar\u015f\u0131lamak i\u00e7in k\u0131sa s\u00fcrede kaynaklar\u0131 art\u0131rma ve azaltma olana\u011f\u0131 sunuyoruz. M\u00fc\u015fterilerimiz, sadece 7 g\u00fcn \u00f6nceden bildirimde bulunarak deste\u011fi %20’ye varan oranda art\u0131rma olana\u011f\u0131na de\u011fer verdiklerini s\u00f6yl\u00fcyorlar. Ve en az bunun kadar \u00f6nemli olan bir di\u011fer husus da, \u00f6l\u00e7e\u011fi h\u0131zl\u0131 bir \u015fekilde azaltabilmeleridir. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Ba\u015flang\u0131\u00e7 tak\u0131m\u0131n\u0131z<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\u00d6l\u00e7eklendirilmi\u015f ekibiniz<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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K\u00fc\u00e7\u00fclt\u00fclm\u00fc\u015f ekibiniz<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Yeniden kullan\u0131labilir \u015fi\u015fe perakendecisi Chilly’s ile, Noel gibi yo\u011fun sat\u0131\u015f d\u00f6nemlerinde h\u0131zla on kat b\u00fcy\u00fcyebilen \u00e7ekirdek m\u00fc\u015fteri hizmetleri ekibini y\u00f6netmek i\u00e7in \u00e7al\u0131\u015f\u0131yoruz.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n \n \u00d6rnek olay incelemesini okuyun <\/strong><\/span>\n \"\u015eeffaf\n <\/a>\n<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\u00c7ok dilli, \u00e7ok kanall\u0131 destek<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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A\u015fa\u011f\u0131dakiler de dahil olmak \u00fczere t\u00fcm kanallarda 7\/24 m\u00fc\u015fteri deste\u011fi sunuyoruz:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\"\u015eeffaf<\/figure>

Canl\u0131
sohbet<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\"\u015eeffaf<\/figure>

Telefon
(gelen ve giden)<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\"\u015eeffaf<\/figure>

E-posta<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\"Ekranda<\/figure>

SMS<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\"\u00dc\u00e7<\/figure>

WhatsApp, Messenger ve di\u011fer sosyal medya uygulamalar\u0131<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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M\u00fc\u015fteri deste\u011fimiz ger\u00e7ekten \u00e7ok dillidir, \u00e7\u00fcnk\u00fc ekibimizde yaln\u0131zca anadili \u0130ngilizce olan ki\u015filer \u00e7al\u0131\u015fmaktad\u0131r. M\u00fc\u015fteriler i\u00e7in en iyi deneyimin, yaln\u0131zca ayn\u0131 dili konu\u015fan de\u011fil, ayn\u0131 zamanda kendi \u00fclkelerindeki geleneklerin ve yakla\u015f\u0131mlar\u0131n k\u00fclt\u00fcrel olarak fark\u0131nda olan biriyle konu\u015ftuklar\u0131 zaman oldu\u011funu biliyoruz. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Birle\u015fik\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\u0130ngilizce, Almanca, \u0130spanyolca, Frans\u0131zca, \u0130talyanca ve daha fazlas\u0131 dahil olmak \u00fczere \u00e7o\u011fu Avrupa dilini kaps\u0131yoruz.<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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M\u00fc\u015fteri odakl\u0131 sipari\u015f y\u00f6netimi<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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M\u00fc\u015fteriler i\u015fletmenizle kolay etkile\u015fim kurmak istiyor. Bir \u015feyler ters giderse, bunu m\u00fc\u015fteri i\u00e7in en az s\u00fcrt\u00fcnmeyle \u00e7\u00f6zmek i\u00e7in yola \u00e7\u0131k\u0131yoruz, b\u00f6ylece markan\u0131z ve sat\u0131n alma deneyimi hakk\u0131nda olumlu hissediyorlar. Temsilcilerimiz \u015fikayetlerin, iadelerin ve geri \u00f6demelerin nas\u0131l ele al\u0131naca\u011f\u0131 konusunda tam e\u011fitimlidir. Daha da iyi bir m\u00fc\u015fteri deneyimi sunmak i\u00e7in s\u00fcre\u00e7leri kolayla\u015ft\u0131rma f\u0131rsatlar\u0131n\u0131 da ara\u015ft\u0131r\u0131yoruz. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\u00c7apraz Sat\u0131\u015f ve \u00dcst Sat\u0131\u015f<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Temsilcilerimiz yumu\u015fak sat\u0131\u015f teknikleri konusunda e\u011fitimlidir ve m\u00fc\u015fterilerle etkile\u015fim kurma ve sepet de\u011ferlerini art\u0131rma f\u0131rsatlar\u0131n\u0131 tan\u0131rlar. Temsilcilerimiz \u00fcr\u00fcn ve hizmetleriniz konusunda \u00f6zel olarak e\u011fitildiklerinden, m\u00fc\u015fterilerin birbirini tamamlayan \u00fcr\u00fcnleri se\u00e7melerine nas\u0131l yard\u0131mc\u0131 olacaklar\u0131n\u0131 bilirler. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\u015eeffaf\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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M\u00fc\u015fterimiz Wolfson Brands’e, protein tozlar\u0131 gibi egzersiz sonras\u0131 takviyeler hakk\u0131nda \u00f6neriler sunmak i\u00e7in egzersiz \u00f6ncesi toz sipari\u015f eden m\u00fc\u015fterilerle etkile\u015fime ge\u00e7erek egzersiz \u00fcr\u00fcnlerinin sat\u0131\u015flar\u0131n\u0131 art\u0131rmas\u0131na yard\u0131mc\u0131 oluyoruz. Ayr\u0131ca m\u00fc\u015fterilerin vegan olup olmad\u0131\u011f\u0131n\u0131 veya belirli alerjileri olup olmad\u0131\u011f\u0131n\u0131 kontrol ederek ve buna g\u00f6re \u00f6nerilerde bulunarak \u00f6zel m\u00fc\u015fteri deneyimine katk\u0131da bulunuyoruz. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\u015eeffaf\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

7\/24 M\u00fc\u015fteri deste\u011fi Arka Ofis deste\u011fi 7\/24 Omnichannel M\u00fc\u015fteri Deste\u011fi \u015eirket i\u00e7i bir ekip gibi hissettiren harika bir d\u0131\u015f kaynakl\u0131 destek ekibi olu\u015fturmak, hangi KPI’lar\u0131n i\u015fletmeniz i\u00e7in en \u00f6nemli oldu\u011funu anlamak ve ard\u0131ndan ekibinizi, ara\u00e7lar\u0131n\u0131z\u0131 ve s\u00fcre\u00e7lerinizi bu metrikleri kar\u015f\u0131layacak ve harika bir m\u00fc\u015fteri deneyimi yaratacak \u015fekilde hizalamakla ilgilidir. Gelen ve Giden Gelen sorular, yard\u0131m […]<\/p>\n","protected":false},"author":36,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"_angie_page":false,"footnotes":""},"class_list":["post-6834","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\n7\/24 Omnichannel M\u00fc\u015fteri Destek Hizmetleri | Newstel<\/title>\n<meta name=\"description\" content=\"Newstel'de g\u00fcn\u00fcn her saati m\u00fc\u015fteri deste\u011fi al\u0131n. Ekibimiz her t\u00fcrl\u00fc sorunuzda veya endi\u015fenizde size yard\u0131mc\u0131 olmak i\u00e7in 7\/24 burada. 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