AI Copilots are working, but are they working for everyone?
I recently read an article online about Tesla launching its robotaxi service in Texas; the ones that still keep a human behind the wheel, just in case. The tech does most of the work, but a human is there to step in if things go off script. It got me thinking about what’s happening in […]
From Transactional to Transformational: Redefining outsourcing as a growth engine for emerging brands
For too long, Business Process Outsourcing (BPO) has been confined to a transactional role, an operational necessity focused on cost reduction and offshoring repetitive tasks. But the landscape is changing rapidly. Today’s most ambitious digital-first brands are no longer looking for savings; they’re looking for scale, strategic alignment, and customer intimacy. And modern BPOs are […]