Combining technology and people to deliver efficient Customer Service
Low cost, high quality
Our training and QA processes produce best-in-class Average Handling Times (AHTs). Our rigorous training and QA means our agents carry more autonomy to deliver your customer service.
Rapid scaling up and down
As eCommerce experts, we understand the peaks and troughs of online retailing and are experienced at rapidly scaling up and down according to client sales volumes.
Driving customer lifetime value
By bringing the human element to customer interactions, we turn enquiries into cross-selling and upselling opportunities, increasing order values and conversion rates.
Efficiency through technology
We use technology to seamlessly support our global team, allowing us to optimise the customer service experience and pass the benefits on to you and your customers.
Services
We offer a complete multilingual customer service
Our services help clients proactively drive lifetime value across the full customer journey – from brand awareness through to brand advocacy – whether it’s Sales, Customer Service or Back-office Support.
Proactive customer engagement
- Soft sales chat service
- Marketing campaign support
- Cart abandonment service
Omnichannel
customer service
- Native multilingual support
- Order taking & sales support
- Cross selling & Upselling
About
Who are we?
Founded in 2015, Newstel is a high quality contact centre based in Hamburg, Germany.
Newstel offers a complete multilingual customer support operation on demand. Our highly trained team – ready to answer tickets 24/7/365 – undergo regular retraining to keep them on the ball and ready for any eventuality. We operate an elastic pay-as-you-go pricing system.
No task is too complex for Newstel. Just tell us what you require, and we’ll see that it’s done We have the technology and the expertise to keep your customers happy and your business running smoothly.
Besides our headquarters in Hamburg, Germany, we also have contact centers in Manila, the Philippines and Istanbul, Turkey. To ensure European quality standards apply across the entire organization, our regional quality managers work hand in hand with the quality control team in our Hamburg headquarters.
Our 100 plus employees – native speakers from all over the world– regularly receive instruction based on the customer service guidelines we have developed with you, thus leaving them perfectly equipped to represent your brand when communicating with your customers.
Countries
supported
95
Languages
spoken
12
Our employee
attrition rate
4%
Industries we
work with
7
Our Values
We shape ourselves around what you, the client, needs and can adapt quickly to change
Making things simple and doing things efficiently is our key to a highly motivated and productive team
We invest in our team so they have extensive opportunities for growth, training and development
We are dedicated to enhancing customer satisfaction and building strong customer relationships
Newstel Offices
Newstel HQ
Hamburg, Germany
Our European HQ is our account management centre of excellence – ensuring communications work to the same hours as you.
Multilingual CX
Istanbul, Turkey
English CX
Manila, Philippines
Glasgow, United Kingdom
Technology
Seamless integration using in-place solutions or we can help you select and deploy new tools.
Careers
Join our team!
Interested in working in a growing customer success company where you can flourish in a flexible environment, drive your own career growth and live your best life? This is what working at Newstel Worldwide is all about!
Talk to us
Contact us to find out more!
Book a free consultation
Our team are standing by and ready to help add value across your entire customer journey