Customer Support Built To Scale With Your Business
Digitally-led, multilingual customer service and back-office support for growing ecommerce and retail brands.
Trusted By Brands That Put Customers First
Supporting millions of customer conversations every year across retail, ecommerce and subscription brands.
Customer Experience Powered By People, Improved By Technology
Consistent Quality
Structured quality assurance, coaching and performance management help maintain high service standards.
Flexible Scaling
Increase or reduce support capacity as demand changes, including during seasonal peaks.
Customer Insight
Conversation data helps identify recurring issues and opportunities to improve the customer journey.
Smarter Operations
Technology, automation and experienced teams help reduce unnecessary work and improve efficiency.
Compare Newstel's Services
Discover Our Full Range Of Outsourcing Services
Customer Service
Outsourcing
Multilingual customer support tailored to your brand and customer expectations.
Back Office Support (BPO)
Efficient back-office teams handling the tasks your customers never see.
Live Chat
Outsourcing
Real-time live chat support that converts visitors and resolves enquiries faster.
Shopify CS Outsourcing
Shopify specialists supporting your customers on every step of their journey.
Ecommerce CS Outsourcing
Flexible ecommerce support across every stage of the customer journey.
Travel Call Centre Outsourcing
Dedicated travel support for bookings, changes and customer enquiries.
Multilingual CS Outsourcing
Native-speaking teams delivering seamless support across multiple languages.
Philippines CS Outsourcing
Cost-effective offshore teams delivering high-quality customer support at scale.
Why Businesses Choose Newstel
Support that works like part of your team
Newstel has run multilingual customer support since 2015, from Hamburg and from teams across the UK, Turkey, Portugal and the Philippines. Your customers get answers in their own language, around the clock, without you adding headcount.
- Ecommerce experience: We work with DTC, subscription and retail brands every day, so agents already know the ground. Order queries, returns, delivery chases, subscription changes and peak-season volume are routine, not a learning curve.
- Flexibility built into the pricing: Pay-as-you-go, elastic capacity. Scale cover up for a launch or a Black Friday peak and back down after it. You pay for the volume you handle, not for idle seats.
- Continuous improvement: Agents are retrained regularly and conversations are quality-checked. The usual complaint about outsourcing is that standards slip once onboarding is over. Ours get reviewed and corrected as you go.
What Our Clients Say
Success Is Just A Step Away
95
Countries
supported
12
Languages
spoken
4%
Our employee
attrition rate
7
Industries we
work with
Our Values
Team Shaped
We invest in our people because good service starts with people who feel supported. Our agents are trained properly, backed by their managers, and given real ownership of their accounts. Settled teams mean your customers get consistent answers, not a different standard every time.
Customer Focussed
We work as a partner rather than a supplier. That means learning your brand, your tone and your processes closely enough that your customers cannot tell where your team ends and ours begins. Clear reporting and open communication mean you stay in control of the service.
Responsible & Conscious
We take the long view on every partnership. That means acting with integrity, treating our people fairly, and building relationships that still work well in five years rather than chasing short-term wins. Our decisions consider your customers, our teams and the communities we work in.
Adaptive & Agile
Customer demand rarely stays still, so neither do we. We scale teams up or down, add new channels or languages, and reshape processes as your business changes, whether that is a seasonal peak or a new market. When something is not working, we tell you early and we fix it.
Our Locations
Glasgow UK
- English CX
- Account Management
- Training & Quality Control
Hamburg, Germany
- Newstel HQ
- Account Management
- Operations & Technology
- Training & Quality Control
Istanbul, Turkey
- Multilingual CX
- European Language Support
- Back Office Support
Quinta do Lago, Portugal
- Multilingual CX
- European Language Support
- Hybrid & Office Models
- Strong Operational Oversight
San Ġwann, Malta
- Multilingual CX
- European Language Coverage
- Specific Languages
Manila, Philippines
- English CX
- C2 Level English
- 24/7 Support
Talk to us
Contact us to find out more!
Our team are standing by and ready to help add value across your entire customer journey.
Book Your Discovery Call