Our services help clients proactively drive lifetime value across the full customer journey – from brand awareness through to brand advocacy – whether it’s Sales, Customer Service or BPO.
Mapped against your customer journey
Awareness and Activation
Customer Service and Support
Monetization and Advocacy
Founded in 2015, Newstel is a high quality contact centre based in Hamburg, Germany.
Newstel offers a complete multilingual customer support operation on demand. Our highly trained team – ready to answer tickets 24/7/365 – undergo regular retraining to keep them on the ball and ready for any eventuality. We operate an elastic pay-as-you-go pricing system.
No task is too complex for Newstel. Just tell us what you require, and we’ll see that it’s done We have the technology and the expertise to keep your customers happy and your business running smoothly.
Besides our headquarters in Hamburg, Germany, we also have contact centers in Manila, the Philippines and Istanbul, Turkey. To ensure European quality standards apply across the entire organization, our regional quality managers work hand in hand with the quality control team in our Hamburg headquarters.
Our 100 plus employees – native speakers from all over the world– regularly receive instruction based on the customer service guidelines we have developed with you, thus leaving them perfectly equipped to represent your brand when communicating with your customers.
We shape ourselves around what you, the client, needs and can adapt quickly to change
Making things simple and doing things efficiently is our key to a highly motivated and productive team
We invest in our team so they have extensive opportunities for growth, training and development
We are dedicated to enhancing customer satisfaction and building strong customer relationships
Our European HQ is our account management centre of excellence – ensuring communications work to the same hours as you.
Seamless integration using in-place solutions or we can help you select and deploy new tools.
We offer simple tiered all-inclusive pricing to match your business growth
Flexible ticket-based pricing for low volume customer service contacts.
Dedicated agents to support you and your brand when and where you need them.
Fully dedicated team of 10+ agents supporting your brand, your way.
Book a free consultation
Our team are standing by and ready to help add value across your entire customer journey
Are you interested in joining our team?
Our culture and values are very important to us so we look for the right fit in all job applicants. If you want to stand out from the crowd, then embedding our values throughout your application is a great way to show us why they mean something to you.
Check out our current openings below – we’re looking forward to meeting you!
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