Digitally-led
Multilingual
Customer Service
Experience exceptional service at Newstel, where our offerings include 24/7 multilingual customer support, Business Process Outsourcing (BPO) services, and specialized expertise in both inbound and outbound interactions, with a specific focus on E-commerce.
Combining technology and people to deliver efficient Customer Service
Low cost, high quality
Our training and QA processes produce best-in-class Average Handling Times (AHTs). Our rigorous training and QA means our agents carry more autonomy to deliver your customer service.
Rapid scaling up and down
As eCommerce experts, we understand the peaks and troughs of online retailing and are experienced at rapidly scaling up and down according to client sales volumes.
Driving customer lifetime value
By bringing the human element to customer interactions, we turn enquiries into cross-selling and upselling opportunities, increasing order values and conversion rates.
Efficiency through technology
We use technology to seamlessly support our global team, allowing us to optimise the customer service experience and pass the benefits on to you and your customers.
Compare Newstel's Services
Discover Our Full Range Of Outsourcing Services
Customer Service
Outsourcing
- Inbound & Outbound
- GDPR Compliant
- Omnichannel Support
- Native Multilingual
Back Office Support (BPO)
- Quality Scoring
- Follow-Up Services
- Reputation Management
- Data Processing
Live Chat
Outsourcing
- 24/7 Availability
- Scale On Demand
- Seamless Integration
- AI / Human Hybrid
Ecommerce CS Outsourcing
- GDPR Compliant
- Helpdesk Integration
- Flexible Scaling
- Platform Agnostic
Travel Call Centre Outsourcing
- 24/7 Coverage
- Multilingual Support
- Seasonal Scaling
- GDPR Compliant
About
Who are we?
Founded in 2015, Newstel is a high quality contact centre based in Hamburg, Germany.
Newstel offers a complete multilingual customer support operation on demand. Our highly trained team – ready to answer tickets 24/7/365 – undergo regular retraining to keep them on the ball and ready for any eventuality. We operate an elastic pay-as-you-go pricing system.
No task is too complex for Newstel. Just tell us what you require, and we’ll see that it’s done. We have the technology and the expertise to keep your customers happy and your business running smoothly.
Countries
supported
95
Languages
spoken
12
Our employee
attrition rate
4%
Industries we
work with
7
Our Values
Team Shaped
We invest in our people because good service starts with people who feel supported. Our agents are trained properly, backed by their managers, and given real ownership of their accounts. Settled teams mean your customers get consistent answers, not a different standard every time.
Customer Focussed
We work as a partner rather than a supplier. That means learning your brand, your tone and your processes closely enough that your customers cannot tell where your team ends and ours begins. Clear reporting and open communication mean you stay in control of the service.
Adaptive & Agile
Customer demand rarely stays still, so neither do we. We scale teams up or down, add new channels or languages, and reshape processes as your business changes, whether that is a seasonal peak or a new market. When something is not working, we tell you early and we fix it.
Responsible & Conscious
We take the long view on every partnership. That means acting with integrity, treating our people fairly, and building relationships that still work well in five years rather than chasing short-term wins. Our decisions consider your customers, our teams and the communities we work in.
Our Locations
Glasgow UK
- English CX
- Account Management
- Training & Quality Control
Hamburg, Germany
- Newstel HQ
- Account Management
- Operations & Technology
- Training & Quality Control
Istanbul, Turkey
- Multilingual CX
- European Language Support
- Back Office Support
Quinta do Lago, Portugal
- Multilingual CX
- European Language Support
- Hybrid & Office Models
- Strong Operational Oversight
San Ġwann, Malta
- Multilingual CX
- European Language Coverage
- Specific Languages
Manila, Philippines
- English CX
- C2 Level English
- 24/7 Support
Talk to us
Contact us to find out more!
Our team are standing by and ready to help add value across your entire customer journey.
Book a free consultation