People powered.
Client obsessed.
At Newstel we invest in our team, empowering them to create customer experiences that feel in-house, not outsourced.
We are a people-shaped, digitally led partner for brands that need multilingual customer service and back-office support. Our culture is built on trust, growth and care.
Our Direction
Vision
Newstel's vision is to be the partner of choice, dedicated to cultivating and expanding relationships with both existing and prospective clients worldwide.
Mission
Our mission is to redefine the business operations industry, supporting our clients to grow and our team to excel through an innovative approach to technology and an ethical commitment to personal welfare, professional growth and the environment.
Adaptive
We shape ourselves around what you, the client, needs and can adapt quickly to change
Efficient
Making things simple and doing things efficiently is our key to a highly motivated and productive team
Team-shaped
We invest in our team so they have extensive opportunities for growth, training and development
Customer Focused
We are dedicated to enhancing customer satisfaction and building strong customer relationships
Our People Strategy
Behind every customer interaction and every positive review, there is a Newstel team member. Our People Strategy is built around three areas.
Growth and Opportunity
- Newstel Academy and role specific learning paths
- Clear progression and succession planning for our teams
Operational Excellence with Humans in Mind
- Systems and processes that make work smoother
- Technology that enables, not replaces, human connection
Wellbeing, Rewards and Community
- Competitive pay, medical support, flexible working
- Peer-nominated awards and local Newstel Clubs
Our Team Culture
Culture is what happens when no one is looking. At Newstel it looks like collaborative channels, open conversations where no question is off-limits, and leadership that joins the daily huddle.
Global Mindset, Local Heartbeat
We translate company updates into every team's language, celebrate national holidays in each location, and empower local clubs to design their own social and charitable activities.
Inclusion by Design
From inclusive hiring panels to employee-led affinity groups, we make space for different perspectives. Our goal is not just diversity in numbers, but belonging in practice.
Feedback Loops That Matter
Open meetings, informal chats with senior leaders, and anonymous Q&A tools keep feedback flowing. We close the loop by publishing what we heard and what we did about it.
You get the personal vibe of a local office, backed by the scale of a global partner. We share successes openly and surface tough lessons in the same channel, because transparency builds trust.
Listening To Our People
We run an annual Engagement Survey and quarterly Pulse Surveys. We share what we learn and the actions that follow, because our people’s feedback shapes how we grow.
Training, coaching and clarity on how success is measured stand out as strengths across Newstel. Leadership participation in surveys stays high which shows strong ownership at the top. At the same time we see space to strengthen recognition visibility and community-based engagement, especially around local clubs and wellbeing initiatives.
Senior Leadership
100% participation and high confidence in directionUK and Malta
Strong clarity of roles and steady management supportPhilippines
Leading scores in Training and Success Metric ClarityTurkey & Germany
Rising scores in training and clarityRecognised By Our Industry
In 2025 Newstel received recognition from the UK Contact Centre Forum. These awards celebrate how our people, culture and operations come together to create a great workplace and strong results for clients.
UKCCF Awards 2025
At the 2025 UK Contact Centre Forum Awards, Newstel Worldwide earned five awards across leadership, strategy, and workplace categories – including Gold for Manager of the Year and Silver for Best Contact Centre Workplace.
Our Commitment to Ethical Employment
In Their Words
Real quotes from our latest Pulse Survey
For Clients
Engaged teams have low attrition, know your brand better and handle customers with more care. That means more consistency, stronger outcomes and reduced risk for your operation.
For Future Colleagues
If you join Newstel, you join a global team that invests in your learning, wellbeing and growth. Your voice influences how we work and how we serve clients.