AI Copilots are working, but are they working for everyone?

Cute AI robot showing a speech bubble about human and AI collaboration in customer support

I recently read an article online about Tesla launching its robotaxi service in Texas; the ones that still keep a human behind the wheel, just in case. The tech does most of the work, but a human is there to step in if things go off script. It got me thinking about what’s happening in […]

AI’s Cost Cutting Curveball

AI baseball showing the curveball effect of cost cutting in customer service.

AI was meant to be a straight shot; simple, predictable and right on target. Instead, for some businesses it’s proving a bad pitch. Good out of the hand, but spinning the wrong way by the time it lands. Two points lost! Moving away from the curveball puns, the reality is that businesses are racing to […]