I’m an experienced Account Manager at Newstel Worldwide, where I work closely with clients to deliver tailored solutions that align with their unique goals and challenges. My background includes several years in compliance-focused roles, where I developed a strong understanding of regulatory requirements and a detail-oriented approach to service delivery. Before joining Newstel, I spent nine years building my career within a fast-paced BPO environment. I started my journey as a customer service agent, supporting customers via calls and emails, and quickly stood out through my dedication, reliability, and proactive mindset. This opened the door to a Team Leader role, where I thrived by leading from the front - motivating my team, championing service excellence, and driving performance through collaboration and accountability. My passion for people and results naturally progressed into an Operations Manager position, where I took full responsibility for team delivery, client engagement, and operational success. It was in this role that I discovered my drive for building empowered, high-performing teams and nurturing strong client partnerships built on trust, transparency, and consistent results. After progressing through operations, I made a strategic sidestep within the same organisation to focus more closely on regulatory compliance and the internal governance that supports it. This role gave me in-depth experience with key compliance areas, particularly around data protection, GDPR, and security awareness. I developed a strong understanding of how vital these elements are in safeguarding both the organisation and its clients, ensuring trust and operational integrity. In addition, I gained valuable exposure to accreditation standards such as ISO 9001 and played an active role in maintaining a robust quality management system. This experience strengthened my appreciation for structured quality assurance processes and the importance of continuous improvement in delivering consistent, high-standard service. I take pride in building lasting relationships and ensuring every client receives a responsive, professional, and solutions-driven experience - grounded in operational rigour, regulatory awareness, and a commitment to quality. https://www.linkedin.com/in/debbie-moore-81a7ba2b5/
In today’s digitally-driven and hyper-regulated world, customer service is no longer just about providing quick and friendly responses. It’s about doing so within a tightly governed framework of data protection, privacy, and security. Ensuring that your customer service remains compliant isn’t just a box-ticking exercise – it’s a vital component of customer trust, business continuity, […]
