The Gift That Keeps on Returning
How businesses can turn post-Christmas regret into lasting connections Each December, businesses chase festive perfection with flawlessly wrapped parcels, overnight deliveries, and that reassuring “we’ve got you” energy. Then January hits. The sparkle’s gone, returns pile up, and customers are left asking “where did the magic go when the money stopped flowing?” When Santa clocks […]
The Cracks Beneath the Surface: 5 Key CX Challenges in UK E-Commerce Today
You won’t be shocked to hear that UK retailers still face growing pressures to meet their customer’s expectations, especially when it comes to CX. Yet for all the advancements in automation, AI, and fulfillment logistics, a number of well-known British brands are struggling to keep up with the pace. From cyberattacks to operational inefficiencies and […]