Newstel Insights

Check out the latest insights from the Newstel team, or get in touch for tailored customer service outsourcing.

Insights

From Isolation to Connection: How Newstel’s Employee-Led Clubs Are Transforming Remote Work Culture

August 5, 2025 No Comments

Valletta skyline in Malta, overlooking the Mediterranean Sea. A fast-growing hub for multilingual customer service outsourcing in Europe.

Insights

Maltese Magic: The Hidden Benefits of Outsourcing your Customer Service to Malta

July 22, 2025 No Comments

Minimalist e-commerce concept showing a tipped shopping trolley, a paper bag, and gift boxes on a green background, symbolising UK retail CX struggles and delivery failures.

Blog

The Cracks Beneath the Surface: 5 Key CX Challenges in UK E-Commerce Today

July 22, 2025 No Comments

Group of Gen Z individuals standing in a circle, holding smartphones and looking down at their screens.

Insights

Wait … does Gen Z actually prefer phone calls for Customer Service?

July 2, 2025 No Comments

Sticky note reading “A big business starts small” placed on top of colourful folders and documents.

Insights

Customer Service Guide for Startups: Maximum Impact, Minimum Cost!

July 2, 2025 No Comments

Robotic hand manipulating colourful sound waves with tweezers under a digital lens.

Insights

AI or Erasure? The ethical dilemma of accent-neutralising technology in Customer Service

July 2, 2025 No Comments

Robot and human call centre agents working side by side in a busy office environment.

Insights

Agentic AI – When AI Becomes Your Agent

July 2, 2025 No Comments

A person using a smartphone and tablet displaying a task management board with "To Do," "In Progress," "Testing," and "Done" columns.

Blog

Master Multilingual Project Management Support: Boost Efficiency and Communication

March 22, 2025 No Comments

A focused professional wearing a headset, analyzing a document at their workstation.

Blog

Why Data Entry Services in Multiple Languages Are a Game Changer

March 21, 2025 No Comments

A customer support representative wearing a headset, actively engaging in a conversation while assisting a client.

Blog

Multilingual IT Support Solutions: The Secret to Keeping Global Customers Happy

March 20, 2025 No Comments

A red keyboard key with a headset icon and "24/7" text, representing round-the-clock customer support.

Blog

24/7 Multilingual Support Services: The Secret Weapon for Global Growth

March 10, 2025 No Comments

Smiling female customer service representative wearing a headset, engaging in a conversation at her workstation.

Blog

Multilingual Customer Service Solutions: How to Scale Without Losing the Human Touch

March 7, 2025 No Comments

Newstel Insights

From Isolation to Connection: How Newstel’s Employee-Led Clubs Are Transforming Remote Work Culture

Maltese Magic: The Hidden Benefits of Outsourcing your Customer Service to Malta

The Cracks Beneath the Surface: 5 Key CX Challenges in UK E-Commerce Today

Wait … does Gen Z actually prefer phone calls for Customer Service?

Customer Service Guide for Startups: Maximum Impact, Minimum Cost!

AI or Erasure? The ethical dilemma of accent-neutralising technology in Customer Service

Agentic AI – When AI Becomes Your Agent

Master Multilingual Project Management Support: Boost Efficiency and Communication

Why Data Entry Services in Multiple Languages Are a Game Changer

Multilingual IT Support Solutions: The Secret to Keeping Global Customers Happy

24/7 Multilingual Support Services: The Secret Weapon for Global Growth

Multilingual Customer Service Solutions: How to Scale Without Losing the Human Touch

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