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Technology At Newstel

We use technology to seamlessly support our global team, allowing us to optimise the customer service experience and pass the benefits on to you and your customers. Drawing on years of experience in customer support systems, we offer clients seamless integration using in-place solutions, or we can help you select and deploy new tools.

Helpdesk

Freshdesk logo featuring a green speech bubble with a white headphone icon.
Zendesk logo with sleek, modern lowercase text in dark green.
Puzzel logo with a red puzzle piece icon and the text "puzzel."

Social & Reviews

Trustpilot logo featuring a green star icon next to bold black text.
Reviews.io logo featuring a white star in a black circle with a gradient outline, next to bold text.
Yotpo logo with bold blue text and a minimalist period at the end.
Hootsuite logo with an owl icon.

Ecommerce

Shopify logo featuring a green shopping bag icon with an "S" next to bold black text.
WooCommerce logo with "Woo" in a purple speech bubble and bold black text spelling "Commerce."
Magento logo with an orange icon and text "Magento" alongside "An Adobe Company."
Wix logo in black with a small yellow accent on the "i"

Training
& Technology

LearnUpon logo featuring a blue rounded square with the initials "LU."
Evaluagent logo with a speech bubble icon in blue.
Jira Software logo with a blue diamond icon.
MeetAmi logo in dark blue with a transparent background
Overhead view of a collaborative meeting with hands on laptops, tablets, and notebooks.

Integration and optimisation services

  • Specialized services to unlock the full capabilities of your
    customer helpdesk software, ensuring optimal performance and
    efficiency.
  • Advanced expertise in cutting-edge AI technology, leveraging
    innovative solutions to enhance your customer service operations.
  • Comprehensive support throughout the entire lifecycle, from initial setup and integration to ongoing enhancements and detailed reporting, streamlining your operations for maximum effectiveness.
  • Proficient in working with and optimizing leading customer service
    software, including Zendesk, Freshdesk, Puzzel, and Salesforce,
    tailored to meet your specific business requirements.
  • Deployment of customer service tools, including chatbots, on a
    variety of ecommerce platforms such as Shopify, Woocommerce,
    Magento, and Mollie, providing a seamless and responsive
    customer experience across diverse online retail environments.

We helped online marketplace OnBuy.com to create substantial
improvements to its Zendesk workflows by developing changes to processes, queues, triggers, and automations, all aimed at improving efficiency and delivering a better customer experience.

We offer a service to evaluate, advise upon, and implement new technologies or optimisations that have a significant impact on process efficiency and improving customer profitability.

Contact Us