Newstel Earns 5 UKCCF Awards for Excellence and Impact
At the 2025 UK Contact Centre Forum Awards, Newstel Worldwide earned five awards across leadership, strategy, and workplace categories – including Gold for Manager of the Year and Silver for Best Contact Centre Workplace.
These honours celebrate the dedication, creativity, and compassion of our people, who continue to make Newstel a trusted, values-led outsourcing partner worldwide.
Leadership That Empowers
Gold – Manager of the Year | Walid Nasreldin
Walid’s leadership style blends empathy with excellence. Known for uplifting and empowering his teams, he has redefined people management through trust, mentorship, and measurable impact. Under his guidance, performance scores and engagement metrics soared, proving that great leaders grow great teams.
Bronze – Director of the Year | Sophie Cotton
As Chief Customer Officer, Sophie’s influence extends beyond operations. Her vision for people-first growth drives Newstel’s client success stories, from Bloom & Wild to global e-commerce brands. She leads with heart and strategic foresight, ensuring our people and partners thrive together.
Employee Strategy of the Year
Our Employee Engagement Strategy, recognised with a Silver Award, embodies our core belief – that people are the foundation of service excellence.
Through continuous learning pathways, our Newstel Academy, and leadership coaching programmes, we’ve built a culture of inclusion, autonomy, and accountability. With 88% employee engagement and consistently high performance across regions, our strategy proves that when people feel valued, results follow.
Best Outsourcing Partnership of the Year – Bloom & Wild
The partnership between Newstel and Bloom & Wild stands as a model for modern, human-centred outsourcing.
In just 18 months, Newstel evolved from one of three suppliers to Bloom & Wild’s sole strategic partner, delivering:
- CSAT above 90% and QA scores improving from 82% to 91%
- AHT reduced by 36% and productivity metrics up by over 70%
- Seamless multilingual coverage across English, German, and Dutch markets
- Ethical, scalable operations with same-day workforce deployment and 99% roster fulfilment
As Bloom & Wild’s Senior Customer Delight Manager put it:
“Newstel’s people-led approach was something we immediately liked. Their commitment to employee welfare radiates from all levels of the business – and a happy team means a high-performing team.”
This partnership proves that outsourcing can be ethical, empathetic, and commercially exceptional all at once.
Best Contact Centre Workplace of the Year
Newstel’s workplace culture is powered by belonging.
We champion fair pay, professional growth, inclusion, and wellbeing across every location – from our leadership development in Portugal to career pathways in the Philippines.
Our recognition as Silver Winner for Best Contact Centre Workplace celebrates how we make people feel valued and supported every day. For us, culture isn’t an initiative; it’s a lived experience.
A Shared Success
These five awards reflect more than performance; they represent a collective spirit. Every success story – every satisfied client, every motivated agent – is a result of our shared commitment to doing business the right way.
At Newstel, we’re building the future of outsourcing: digitally led, people-first, and globally trusted.