Check out our current job openings below – we’re looking forward to meeting you.
Newstel Worldwide is a trusted partner to clients across a range of industries to help them achieve customer success and grow their business through digitally-led multilingual customer service.
With our HQ in Hamburg, Germany and customer success centres in Glasgow, UK, Manila, Philippines and Istanbul, Turkey, we are a 200-strong team offering complete multilingual customer service across multiple channels, as well as back office support.
Interested in working in a growing customer success company where you can flourish in a flexible environment, drive your own career growth and live your best life? This is what working at Newstel Worldwide is all about!
I really enjoy working with a wide range of clients on interesting projects. No two days are ever the same!
Life at Newstel means I can develop my career whilst loving what I do every day.
Frances, Newstel Philippines Team
The ability to drive your own growth through generous Learning & Development allowances and flexible working hours
We empower you to shine with perks such as special holiday days when you need them and mental health support
Our values go beyond just a poster on the wall, they mean something an we do our best to live them everyday as a team.
We invest in our people because good service starts with people who feel supported. Our agents are trained properly, backed by their managers, and given real ownership of their accounts. Settled teams mean your customers get consistent answers, not a different standard every time.
We work as a partner rather than a supplier. That means learning your brand, your tone and your processes closely enough that your customers cannot tell where your team ends and ours begins. Clear reporting and open communication mean you stay in control of the service.
We take the long view on every partnership. That means acting with integrity, treating our people fairly, and building relationships that still work well in five years rather than chasing short-term wins. Our decisions consider your customers, our teams and the communities we work in.
Customer demand rarely stays still, so neither do we. We scale teams up or down, add new channels or languages, and reshape processes as your business changes, whether that is a seasonal peak or a new market. When something is not working, we tell you early and we fix it.