Digitally-led
Multilingual
Customer Service
Experience exceptional service at Newstel, where our offerings include 24/7 multilingual customer support, Business Process Outsourcing (BPO) services, and specialized expertise in both inbound and outbound interactions, with a specific focus on E-commerce.
Combining technology and people to deliver efficient Customer Service
Low cost, high quality
Our training and QA processes produce best-in-class Average Handling Times (AHTs). Our rigorous training and QA means our agents carry more autonomy to deliver your customer service.
Rapid scaling up and down
As eCommerce experts, we understand the peaks and troughs of online retailing and are experienced at rapidly scaling up and down according to client sales volumes.
Driving customer lifetime value
By bringing the human element to customer interactions, we turn enquiries into cross-selling and upselling opportunities, increasing order values and conversion rates.
Efficiency through technology
We use technology to seamlessly support our global team, allowing us to optimise the customer service experience and pass the benefits on to you and your customers.
Services
We offer a complete multilingual customer service
Our services help clients proactively drive lifetime value across the full customer journey – from brand awareness through to brand advocacy – whether it’s Sales, Customer Service or Back-office Support.
Back-office Support
(BPO)
- Quality scoring
- Follow-Up Services
- Feedback & Review Moderation
- etc..
About
Who are we?
Founded in 2015, Newstel is a high quality contact centre based in Hamburg, Germany.
Newstel offers a complete multilingual customer support operation on demand. Our highly trained team – ready to answer tickets 24/7/365 – undergo regular retraining to keep them on the ball and ready for any eventuality. We operate an elastic pay-as-you-go pricing system.
No task is too complex for Newstel. Just tell us what you require, and we’ll see that it’s done We have the technology and the expertise to keep your customers happy and your business running smoothly.
Countries
supported
95
Languages
spoken
12
Our employee
attrition rate
4%
Industries we
work with
7
Our Values
- We shape ourselves around what you, the client, needs and can adapt quickly to change
- Making things simple and doing things efficiently is our key to a highly motivated and productive team
- We invest in our team so they have extensive opportunities for growth, training and development
- We are dedicated to enhancing customer satisfaction and building strong customer relationships
Our Locations
Newstel HQ
Hamburg,
Germany
- Account Management
- Operations & Technology
- Training & Quality
English CX
Glasgow,
UK
- Account Management
- Training & Quality
Multilingual CX
Istanbul,
Turkey
- European Language Support
- Back Office Support
Multilingual CX
Quinta do Lago, Portugal
- European Language Coverage
- Hybrid and Office Models
- Strong Operational Oversight
Multilingual CX
San Ġwann,
Malta
- Multilingual Speakers
- Specific Languages
English CX
Manila,
Philippines
- C2 Level English
- 24/7 Support
Technology
Seamless integration using in-place solutions or we can help you select and deploy new tools.
Careers
Join our team!
Interested in working in a growing customer success company where you can flourish in a flexible environment, drive your own career growth and live your best life? This is what working at Newstel Worldwide is all about!
Talk to us
Contact us to find out more!
Our team are standing by and ready to help add value across your entire customer journey.
Book a free consultation